TransSwipe Review

TransSwipe Logo
Overall Score
5
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How did they treat you?

UPDATED 2/22/19: TransSwipe’s website is no longer available after it was hacked in mid-2017. The company does not appear to be active at this time. If you have any knowledge of TransSwipe’s current status, please share it in the comment section below this review.

TransSwipe (transswipe.com) is a merchant account provider headquartered in Garden City, New York. TransSwipe is located as the same address as Zuma Merchant Services, but it is unclear at this time whether the two companies share owners or executive leadership. TransSwipe does not list its backend processor or its acquiring bank on its website. Christopher Fiumara is the CEO of TransSwipe, which is headquartered at 591 Stewart Ave, Garden City, New York 11530.

Key Points

  • Sales & Marketing: TransSwipe does not appear to hire independent sales agents and has not received any complaints about its sales practices.
  • Costs & Contract: TransSwipe appears to offer variable contract terms that will depend on each merchant’s business type and processing history.
  • Complaints & Service: TransSwipe has received fewer than 10 public complaints.
  • BBB Rating: TransSwipe does not have a profile with the Better Business Bureau at this time

TransSwipe Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

We are unable to locate any negative TransSwipe reviews, which is a good indication that the company is not a ripoff or a scam. This is an enviable complaint total for a company of any size or age, although it isn’t clear how large TransSwipe is or how long it has been actively selling merchant accounts. It’s possible that some complaints intended for TransSwipe are mistakenly filed against the company’s backend processor, but we have found no evidence that this is taking place. Overall, TransSwipe deserves an “A” rating in this category on the merit of its clean complaint record. The company advertises 24/7 customer support for merchants.

TransSwipe Online Ratings

Here's How They Rate Online

The Better Business Bureau does not maintain a profile for TransSwipe at this time. We will therefore not factor a BBB rating into the company’s review.

TransSwipe Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

We have located a copy of the standard TransSwipe high risk merchant application (available below), but this document does not reveal much useful information about TransSwipe’s pricing and fees. TransSwipe does not disclose its contract terms on its website, and the identity of the company’s backend processor is unclear at this time. There are currently no merchant complaints that mention TransSwipe’s contract terms, so we will assume for the time being that most of the company’s merchants are satisfied with their pricing and fees. If you have any specific knowledge of the standard TransSwipe contract (including any early termination fees or PCI compliance fees), please share that information in the comment section below this review. See the TransSwipe High Risk Merchant Application.

TransSwipe Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

TransSwipe appears to primarily market its merchant services via an internal sales team and traditional advertising channels. The company does not appear to employ independently contracted sales agents, and we are unable to locate any TransSwipe complaints at this time that accuse the company’s sales staff of deceptive tactics. As an additional point in the company’s favor, it does not advertise any misleading rate quotes or unrealistic guarantees in its official marketing materials. In light of these factors, we award TransSwipe an “A” rating in this category.

Our TransSwipe Review Summary

Our Final Thoughts

TransSwipe rates as a reliable merchant account provider according to all available information. We have not found any complaints about TransSwipe at this time, but we also have not found any specific details about the company’s pricing. Merchants are encouraged to fully read and understand all contract terms, even when dealing with an “A” rated provider.

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Testimonials & Complaints

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