Toast POS Credit Card Processing Reviews & Complaints
UPDATE 6/28/2023:
We have lowered the Toast POS rating to 1-star due to a recent policy change that adds a 99 cent surcharge to a customer's bill when they place an online order. They add this surcharge without the owners consent or permission and do not provide an option to disable the surcharge. Not only is it our opinion that such a fee can harm a restaurant's business, but it is not disclosed that the restaurant is not the one charging the fee. Additionally, studies have shown that credit card surcharging harms customer loyalty.
Company Overview
Launched in 2013, Toast is a cloud-based POS system for Android tablets. Toast is specifically designed for merchant accounts in the restaurant industry and is built to be an all-in-one solution with integrated hardware and software for food service merchants. To this end, the company offers a bundled credit card processing service and cannot be paired with a third-party restaurant-focused payment processor, although the company will match a merchant's existing rates.
In 2022, Toast acquired Sling (employee management software) and in 2023 they acquired Delphi Display Systems.
Toast Point of Sale
Toast has a variety of point-of-sale devices, including desktop terminals, handheld POS systems, pay-at-the-table devices, kitchen displays, and self-ordering kiosks. In addition to in-store ordering, Toast POS systems can be used for online ordering, takeout and delivery services, third-party delivery, back-of-house and back-office management, inventory management, multiple-location management, payroll management, and guest engagement.
Toast POS for Order Management
One of the primary services offered by Toast POS is order management. The system enables staff to enter orders quickly, modify items based on customer requests, and send orders directly to the kitchen from the tableside or counter. The efficient order management process enhances the overall dining experience for customers.
Payment Processing with Toast POS
Toast POS facilitates a smooth and secure payment process. It accepts all forms of payment, including credit and debit cards, mobile payments, and gift cards. The platform can also split bills and allow for easy tipping, simplifying transactions for both staff and customers.
Toast POS for Inventory Management
Another significant feature of Toast POS is inventory management. The system tracks ingredient usage in real-time, allowing establishments to monitor stock levels and make informed decisions about reordering. This feature aids in reducing waste and improving cost efficiency.
Labor Management Services by Toast POS
Toast POS also offers labor management capabilities. Restaurants can schedule staff, monitor labor costs, and track employee hours. The system's ability to integrate labor management with other aspects of restaurant operations can lead to improved productivity and cost control.
Toast POS for Reporting and Analytics
The platform provides comprehensive reporting and analytics, giving businesses insights into sales trends, menu performance, and customer preferences. These data-driven insights can help restaurateurs make strategic decisions to grow their businesses.
Online Ordering and Delivery with Toast POS
Recognizing the rise of digital ordering and delivery services, Toast POS includes options for online ordering and delivery management. This feature allows restaurants to expand their reach, cater to the growing demand for delivery services, and increase their revenue.
Toast POS Customer Relationship Management
Toast POS also offers Customer Relationship Management (CRM) tools. Businesses can create loyalty programs, send targeted marketing campaigns, and offer gift cards to enhance customer retention and increase repeat business.
Location & Ownership
Toast does not prominently disclose its back-end processor on its website, stating only that the company is partnered with “one of the top 3 credit card processors in the U.S.” Chris Comparato is the CEO of Toast, which is headquartered at 401 Park Drive, Suite 801, Boston, Massachusetts 02215.
Video Summary
| Pros: | Cons: |
|---|---|
| Customizable options | Mandatory long-term contract |
| Easy integration | Higher fees |
| User-friendly interface | Limited hardware compatibility |
| Efficient transactions | Occasional glitches |
| Detailed sales reports | Steep learning curve |
Toast POS Customer Reviews
Here's What Their Clients Say
| Total Online Complaints | 50+ |
|---|---|
| Live Customer Support | Yes |
| Most Common Complaint | Customer Service |
| Recent Lawsuits | Yes |
Growing Complaint Total for Toast POS
At present, there are over 50 negative Toast reviews found on various platforms. While the number is notable, it doesn’t categorize Toast as a ripoff or a scam. Considering the company’s expansion, the volume of negative reviews isn’t disproportionately high. Common complaints highlight issues like high product costs, the need for frequent system restarts, difficulties with printer communication, and limited customer support. On the other hand, a substantial number of positive testimonials, including a high rating of 4.7 out of 5 stars on the Google Play Store, offer a different perspective. Satisfied users often commend Toast for its affordable hardware, continuously evolving feature set, and user-friendly interface. Assessing all Toast POS reviews suggests that the experiences described in positive reviews currently provide a more comprehensive reflection of the product’s value. However, as Toast services a relatively niche market segment, the overall sentiment in reviews may evolve over time.
Toast POS Lawsuits
Toast faced a lawsuit in late 2022 concerning potential securities law violations. The outcome of this lawsuit is still pending. For those who prefer non-litigious means to address their grievances, it is recommended to report issues to the relevant supervisory organizations.
Toast POS Customer Support Overview
Toast provides comprehensive customer support, including 24/7 phone and email assistance, along with a ticketing system for handling customer queries and issues.
Contact Information for Toast POS Customer Service
- (617) 682-0225 – General Customer Service
- (617) 297-1005 – Sales Inquiries
Additional Customer Support Channels
- Live chat support for real-time assistance
These support options align with those offered by top-rated payment processors known for excellent customer service, showcasing Toast’s commitment to providing comprehensive support to its clients.
With SEO-optimized keyphrases such as “reviews,” “complaints,” “customer reviews,” “customer complaints,” and “Toast POS review,” this content aims to deliver a balanced and thorough overview of Toast POS’s services, legal challenges, and customer support. We encourage you to share your own experiences with Toast POS in the comments below to contribute to a fuller picture of the company’s performance.
Toast POS Online Ratings
Here's How They Rate Online
| BBB Reports | 208 |
|---|
Over 170 Complaints
Toast POS currently has a “B” rating with the Better Business Bureau and has been BBB-accredited since July 2016. The company has received 171 complaints in less than three years of having a BBB profile, which is a massive uptick from our last review. 86 of these 171 complaints were resolved by the company to the satisfaction of the merchant. The remaining 85 were resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Say
Toast has also received 37 informal reviews. Only 2 of the reviews are positive. One recent review describes issues with the Toast pay card and customer service:
What a joke. Its like a bunch of 9 year olds trying to run a company. The toast Pay card is a joke, stick with what we always have loved about the industry, CASH. Money taken out and not explained, and their payroll department isnt even open 24 hours, which they highly promote that if youre open, were open. Yeah right. I used to get paid in cash at the end of every shift, now that we have toast I HAVE TO USE THE PAY CARD which I still havent received, something thats holding on to my money that you depend on to get by. You would think that money would be made readily available to you with smart phones and living in a world where almost everything is virtual. Nope. Not these morons. You cant get your tips or your paycheck until you get the card and trying to talk to someone about it is impossible. They keep sending you to a different person who also has no clue and then right back to where you started. Im $100 in the negative because I dont have access to MY MONEY and it takes snail mail time to get the card in the mail. I pay all my bills on the same day and thats come and gone. I had planned on having that money in my account but nope, so I got charged over draft fees even though I have over a grand floating somewhere in the toast system. Is Toast gonna help out with that?! Probably not, theyll just tell me I need to talk to so and so and theyll send me to so and so and right back in the ridiculous cycle of incompetence. If you need help on how to enter your name in your profile online though, theyre experts in that, Id say some where on par with a 10 year old eve. Dont ever switch to this literal *POS* system
Clients should review the best providers for customer service before entering into any contract as well as the reputation of a company’s sales tactics.
A “B” Performance
Given Toast’s low complaint total and positive resolution record, we agree with the BBB’s rating at this time.
Toast POS Fees, Rates & Costs
A Closer Look at The Contract
| Cancellation Penalties | Possible for software service |
|---|---|
| Monthly & Annual Fees | Yes |
| Processing Rates | 1.8% + $0.15 |
| Equipment Leasing | Purchase instead of lease |
Multiple Monthly Plans
Toast offers a standard monthly fee of $79 for its payment processing services, with an additional charge of $50 for each extra device running its software. Businesses on a larger scale are encouraged to discuss enterprise pricing options to reduce costs for additional devices. For those looking to purchase hardware, Toast provides starter bundles priced between $450 and $899, featuring 0% financing options. The company also offers installation services starting at $499. Additional features such as inventory management, gift cards and online ordering, and loyalty programs can be added for $75, $50, and $25, respectively.
Toast Credit Card Processing Fees
Clients incur per-transaction fees for credit card payments processed via Toast. The company claims to match the processing fees of a business’s current system if they decide to switch to Toast, yet specific rates are not listed on its website, challenging direct cost comparisons. Previously, Toast’s FAQ mentioned a transaction fee of 1.8% plus $0.15 for swiped transactions, a competitive rate among tablet-based POS providers. It’s essential to verify if this rate remains applicable.
One-Year Contracts
Due to the absence of specific per-transaction fee details on Toast’s website, it’s inferred that the company tailors its fees to the unique needs of each business based on size, type, and operational history. Toast guarantees rate matching for clients switching to their service, potentially preventing increased processing costs. Contracts with Toast auto-renew for one year, as seen in the merchant agreement available here, though the document does not define a standard contract duration.
No Contract Complaints
Currently, there are no public complaints specifically addressing the terms of Toast’s merchant account, suggesting general customer satisfaction with the company’s pricing and fee structure. If you possess details about the typical Toast contract, including any early termination or PCI compliance fees, sharing in the comments section could provide valuable insights for potential users.
Toast POS Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Uses Independent Resellers | No |
|---|---|
| Telemarketing | No |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
Inside Sales Team
Toast POS primarily markets its service through referral partnerships, online advertising, and inbound sales. There is no evidence that the company employs a team of independently contracted sales reps at this time, which is consistent with other tech-forward POS providers. Toast lists its pricing tiers on its website, but it does not disclose its specific processing fees. There are no Toast POS reviews that describe misrepresentation or nondisclosure by Toast’s sales team, so it seems that its fees are fairly quoted at some point during signup.
No Deceptive Quotes
Toast does not publish the fees associated with its merchant account, which means that merchants likely won’t encounter any misleading rate quotes. Toast offers to match business’ current pricing when they switch to Toast. This option enables merchants to limit their exposure to hidden costs. If you suspect, however, that Toast is overcharging you, you can double-check your monthly bill with a third-party statement audit.
Our Toast POS Review Summary
Our Final Thoughts
Toast rates as a reliable, affordable POS and credit card processing option for Android tablets. Users generally praise the product’s low hardware costs, its customer support, and its expanding array of features. Our rating for Toast may be subject to change as it pursues its aggressive plans for expansion. Businesses that are interested in using Apple products for their POS system should instead check out iPad-based POS providers.
If you found this article helpful, please share it!
Amy Reher
We have been using Toast Since being forced to open in August 2020 after pandemic delays etc. The experience from go has been horrible. Numerous reps. Excessive fee’s and charges etc. We had signed up for several monthly service options and last year at the end of August received a large bill for an annual amount. I conr=tacted customer service then and discussed with them that we signed up for monthly service, did not want to pay annually and we were informed that it would be taken care of and that they understood. We paid the annual for up to August this year with the expectation we would be moving to monthly thereafter and not get slapped with fee’s in the amount of almost 7000.00 when we would like to leave this company altogether.
End of August this year. We receive a a 6500.00 bank withdraw. I put a stop payment on this charge as it was to go to monthly billing which is what we signed up for and wanted. It is also stated on the agreement as a monthly charge. In 2019 when the equipment was installed the contract agreement was worded for one year. That is the justification that they are using to with hold the funds even after conversations and discussions documented to date.
As of October 28th 2023 Toast stopped depositing payments.
Toast is now with holding over 40,000.00 dollars in needed revenue that we need to pay vendors, payroll etc.
I have been told several different stories to include two weeks ago it was because they had not received a payment of 756.00 which they typically automatically withdraw. In addition as of last week it was then including 1 year of annual payments for apx 5600.00 dollars.
One CSR rep tried siting the merchant service agreement that states if invoices are not paid the merchant processor may withold 30% of credit card payments or the allowable amount by law. Which is not 750% of the claimed debt, that is inacurate to begin with.
I cannot get any real response other than the file and case is being escalated. No one responds or calls back as claimed they will. Its has been almost one full month. The financial damages are piling up. Vendors unpaid and I am scrambling to scrape together funds to pay payroll as they refuse to make any movements to release the funds or accurately account for the monthly services.
One attempt broke out monthly delivery fee’s only and removed the useless toast tables as requested. Still leaving numerous monthly charges being in a bulk annual payment.
The customer service is non existent. Their actions and practice in this case is illegal and I plan to seek full damages as their lack of action could put me out of business as we just paid large real estate taxes and had assumed this would be settled by now.
I do not want to lock into long term agreements with this company as they have had a horrible track record to date. We have no local rep. Have had several come and go and or come repair the onsite work of their coworkers which still does not function 100%.
Jody VanOsdel
We have been using Toast for one year. Although customer service is slow and not always knowledgeable, we have persevered to get resolutions. Now we are looking for a new provider. They are charging our customers .99 per order for “processing fee”. We pay Toast processing fees, service fees, maintenance fees every month. It is wrong for them to now charge our customers. We don’t see an increase in business to justify this. It cuts into tips and forces customers to call and order – rightfully so. This is a horrible business practice by Toast. They went from 4.5 stars to zero.
Pauline
I’m a brand new food truck/ restaurant small business owner. I was upsold on their software and products and at first it started off great. The account manager followed up consistently until I signed with them.
1. The account manager is not knowledgeable with the compatible devices you need to purchase in order to connect with their modems and devices.
2. Their tech and customer support team is not aligned with the knowledge and processes of their POS system. They were googling information AS I WAS SPEAKING TO THEM ON THE PHONE DAYS BEFORE MY LAUNCH…..I was on the phone with them for hours and eventually came to a possible resolution. After the phone call i was told I would be sent an email confirmation and a follow up call before my launch.
Can you guess what happened? No email no phone call. I lost business on my first launch day on top of the money I invested in their products and service. After I paid my money and bought their crap products, I was left off on my own. IM A SMALL BUSINESS OWNER BRAND NEW IN THE BUSINESS AND THIS IS HOW THEY TREAT YOU. For any small business owners and if you read this review, please please look into other options until they get their stuff together. They need a documentation system and process to keep their teams aligned. They need to train their account managers to understand at least the basics of the products they’re selling. I have been in contact with them back and forth to cancel and return my products to no success so far. This just shows how much of a scam and horrible customer service they are when you are dissatisfied with their products and service.
Sancar Dumlupinar
Toast has the worst customer service. i have been in the industry more than 20 years. As solving proble toast is the worst. I used to work with revel and once i swtiched to toast 3 years ago i did regret it right away.
I have cases open for months and no one responds or helps solve the little problem.
Their team is not trained and has no idea solving little problems. They are growing fast and no time for training the employees. Cant wait to switch back to revel.
Mark Hammond
Could not agree more. I too switched from Revel (not adequate for my needs) only to be further disappointed by this company. Truly the worst customer service imaginable and such a limited system re reporting and analytics. Everything I need is a feature request – why are my simple requests not already integral to this system? Appalling company.
Doron haendel
I retired from a the credit card processing industry and was a top national salesman for over a decade. I became our region’s expert on e-commerce when it was in its infancy. The complaints that I see in the comments could have been written 20 years ago. The only difference is the cloud. Merchants are still confused by the same issues: transaction and compliance costs of credit cards, equipment costs, limitations of programming, and salesmen tactics. Merchants are business people and need to act accordingly. Don’t blame others (including sales pitches) for ones own poor decisions. Before making a major decision about switching out a POS system, do your research. Find another friendly competitor who likes the system and maybe one who is less satisfied as well. Remember that you’re not buying a price. I have found that customer service has declined everywhere, especially at successful companies. There are just not enough well trained, nor surplus time for handling out of the box problems. I don’t know if it will ever change as more and more companies use automated phone systems and website URLs to have the customer help themselves and fix it themselves.
When I left the payment processing world, restaurants were switching from Micros to Aloha. Know the better choice is Toast. From the more positive reviewers it’s obvious that Toast is an improvement. If I were looking to open a new restaurant, I would definitely consider their product. It’s probably the best bet unless I want to abstain from technology and accept cash only.
Lynsi
Toast is the most unprofessional people I have ever encountered. We haven’t received our deposit in over week and half from our Events we did and I have been hung up on 2 times talk to 5 different people including a supervisor who promised he would get back with me at the end of the day still haven’t received a call or email and most importantly my money!! Run as fast as you can you can’t trust them with your money but they make sure to take money out of your account for their payment.
Andrew McCormack
I’ve been trying to set up online ordering for weeks now. It’s been counting a lot of problems because of the basic lack of customer support. They are responsive but spend a lot of time telling you how they understand where you’re coming from without actually solving any problems. It got so ridiculous that I asked a basic question about how toast had approved a test transaction outside of the 5 mile delivery radius and what happens if a customer did this. The agent I was poking with actually told me that she didn’t know what would happen, or even if those delivery services was functional right now. I asked her frank advice as to whether or not I could trust the system I if I turned it on and she said she didn’t know. I was supposed to receive a follow up call from a manager this morning and have now been waiting by my phone for two hours past the appointed time. Also, I was actually charged a fee for setting up online ordering when I first got the system. Just embarrassing.
Bob Sambol
The worst customer service I have ever experienced. Toast take forever to respond to questions and complaints and they take all chargebacks out of your account without notifying you are asking you for your side.
They made a lot of promises before installation. After installation slow or NO response to any problem.
Laurie
Hardware breaks continually, credit card readers stop working and we have to reboot the entire system. Customer support requires long telephone waits. Can’t keep a business going if the equipment to take sales breaks and is unreliable..
Steve Nussbaum
This is a very informative review. Kudos to Phillip.
Phillip CPO
Thank you! Be sure to check out my top picks!
Tim Ratcliff
I am truly disappointed with toast. They don’t care about their partners. They will not review credit card fees unless you have a quote. This is absurd when restaurants are loosing money and going out of business and I asked my rep multiple time to do a review and was shot down every time. They will not do a review unless I have a quote from someone.
Time to switch and tell the world how horrible of customer service it is. We know how they keep making money. Just sad!!!
Jason
I sent them in one month of CC processing fees and they got right back to me and matched it, and were able to beat it by a fraction of a fraction of a %.
fred wesson
I have tried for a year now to get help on changing prices on my terminal, i have no access to changes,. They keep telling me that they will get someone to reachout to me, but they keep telling me that they cant do anything for me. They are happy to get my money, but they will not help me.
BurgerimSylmar.
Bruce Hink
I have been in the businesses for 40 plus years and have opened several restaurants and can state Toast has the worst customer service in the industry and that is saying a lot. The most recent example is Toast informed us of a “duplicate order” on September 4th. . There was no duplicate order–a customer came in twice on the same day–at 2 PM *check #43 and 6:30 PM check #123 and purchase 2 different items from are kiosk and signed both orders. So Toast sent a email saying I must dispute the charge by September 18th or be charged for the amount of the purchase and a $15 fee. This is where the fun began. I faxed the requested information to Toast on the 4th and called to confirm–they said they would call–never called back. On the 7th i received a email from Luke K from the
CX Service [email protected] -stating he had attached instructions on filling out a 12.6.1 form. Nothing was attached and I had already faxed the 12.6.1 form on the 4th. So I had to call them on the 7th, 9th, 11th. 15th and 16th each time I was put on hold for a average of 55 minutes and was told that the merchant accounts was another department and that Luke K would call me in 24 hours—I never received a call back and Luke K never answered my direct email for confirmation of the fax. On September 15th I was told my case was transferred from Luke K to Joshua who would call in 24 hours–and did not. On the 16th the rep did send me a email with Joshua email address and suggested I email him. I also sent 4 emails requesting to confirm that they received the fax including a picture of the confirmation that they received the fax I also asked each customer service rep to send me a email confirming our discussion and their promise that I would receive a call from the proper department within 24 hours–And only received 1 email from the last of the 6 different customer reps. I talked to So do your self and your business a favor and DO NOT USE TOAST POS. And may the lord help you if Toast is the company you believe is the best for your business.
B Hink
Ollie P
support service good but overall company service very poor.
set up a system with them sept 25 2108.
problems with hardware from the start took several weeks to work properly.
replaced credit card readers and multiple updates,
in the past year we have had to replace our cc readers 5 times.
now i have a unit that is dead and they tell me its out of warranty because the warranty starts when they ship the hardware even though it wasnt insalled for a month later and didnt work properly when installed first.
Dont wast your money on their system.
This post will help: Best iPad POS Providers
-Phillip
Laurie Gershgorn
We have been using Toast POS since 2017 and it has been solid since the beginning install. It includes all the features I was looking for in a POS. Customer assistance is immediate and helpful. Very happy with Toast POS.
p
Worst system ever, Never works properly. Their charges are too much. Not up to date with the technology. Their sales people will say anything to make a sale. Don’t trust them. save your money and time. Don’t work with them. Really bad people, out to steal money. They will get you to sign papers and then keep stealing from you. DO NOT RECOMMEND IT
Jonathan Schroeter
Very Good Company. Product is top notch and the constant updates to make improvements is refreshing me. Feel as if they really care about my company and highly recommend Toast to anyone looking to bring in a new POS company.
CPO
Hi Jonathan,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Sonny Chen
I DO NOT RECOMMEND THIS SYSTEM TO ANYONE. Make sure to check other companies before choosing TOAST. Don’t let them fool you. A horrible, frustrating, and costly experience. I purchased TOAST through a close friend who worked for the company. I trusted him and had high hopes for the application and he reassured me it would work for my Chinese restaurant. I installed TOAST for two days and lost $8,000 in sales due to its inability to keep up with our busy demands and its lack of Chinese translation. As I mentioned previously, I had the application installed for only TWO days upon deciding that it would not work for my company and my business. I attempted to return the system, and have since been back and forth with the company who refuses to refund me the $16,000 the faulty system cost. I talked to the Morgan Farrell who said that because of the finances they can do nothing about it, it is what it is, even though I only had the system installed for two days. So now I have to keep the $16,000 system, which cost me thousands in sales due to frustrated customers, and install a whole new system on my own, which again costs me thousands. I’m not even asking for a full refund, I am simply looking for the company to attempt to make any kind of ammends. TOAST employees continue to transfer me to other people to address the issue, yet nothing has been accomplished. It has been over a month, I have reached out to them everyday, and I get the same nonchalant and rude response every single time I attempt to contact them. As a business owner, customer service and satisfaction is always the most important thing to me. TOAST, however, has proved time and time again to be unhelpful, rude, and extremely costly to my small business. I am frustrated with the lack of action, respect, and overall kindness. Do not purchase TOAST for your restaurant because if you ever run into any problems, you will only be greeted by aversion and rudeness. I am truly disappointed and down thousands of dollars because of this system. TOAST doesn’t treat its customers well, is an all around horrible system that simply does not work, and was the worst investment of my life. DO NOT PURCHASE THIS SYSTEM.
Sandi
I agree!!! We had a difficult time making this change and the salesperson continued to tell us it would all work out and be better than what we were using.
We received all the equipment but did not open the boxes so we could make the decision to return if we chose to. We chose to and a manager told me we would receive a full refund. It is 3 months later and out of the $5500 they owe us, we have received $500.
I am hoping they resolve this but we have not had any positive news. I will turn to legal action if we do not see a refund within the next week.
I would not recommend it!
William Johns
We love our toast POS. Very easy to use. Great, easy to understand breakdown of money and payments. Not bad feewise as well.
Gregg Ciccone
We have used toast as our payment processor for 18 months and could be happier. It’s seamless and the statement is very straightforward.
christopher
Toast is extremely user friendly and is always evolving and integrating with every resource available
CPO
Hi Christopher,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
bobby schlemm
a Toast to Toast pos systems, user friendly and manager friendly tools to help improve any business, here in the pizza industry in good old sw florida its good to know a system still functions properly even when the power is going to go down. its easy to store customer info and splitting paying between patrons has never been easier. A+ system
Jazmin
Toast was a no brainer switch for us from Aloha. It’s easy to use for staff, management, and guests! It makes it easy to keep track of sales and updating our menu even across multiple locations.
CPO
Hi Jazmin,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Josh Henneman
Toast is the best POS system out! We have thoroughly enjoyed our switch from Micros to Toast. The system is easy to use for both hourly employees as well as managers. Support is great and the staff at Toast has been very helpful thru the whole process. I would highly recommend Toast if you are considering a switch to a new system!
Matt Amin
Love the POS overall. The only negative thing that really bugs me is: I have different rates for different locations, guess they don’t care if you have 1 toast or multiple, so do not expect multiple store discounts.
julio azpurua
Excellent POS system for my pizza parlor. You have a system that integrated all in one, making more easy to run the restaurant. I highly recommend. Delivery, take out, dining, online ordering and also full complete report section. I love the fact that you can access the back office from outside computer… all the data is on the cloud and you never gonna crash or stop your operation
Jason D.
Very economical, great initial set-up team, easy to change things on the fly and good variety on POS tablets.
Negatives: technical support has declined as they become popular, there is no BIN system for wine lists, their bluetooth CC readers are terrible causing servers to constantly have to type in credit cards, the system is not customizable and requires many ‘work arounds’ to make it useful, you cannot see fire times of tickets, there is no ‘fast bar’ or lounge screens available, it’s easy to transfer tickets from the bar to a table–but a bug turns it into a ‘bar’ table not allowing you to assign seat numbers and many other bugs that have not been dealt with.