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DonateWealth Review

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DonateWealth
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A Fundraising Platform

Founded in 2001, DonateWealth is a merchant account provider that allows non-profit organizations or other fundraising campaigns to accept donations in U.S., Canadian, and Australian Dollars, as well as British Pounds and Euro. DonateWealth charges its own fee on top of different transaction rates specified for users in the United States, Canada, the United Kingdom, Australia, Belgium, Switzerland, Denmark, Spain, Finland, Italy, Austria, Luxembourg, and the Netherlands. The company relies upon Stripe as its backend processor. Users in other countries are charged by PayPal, while charity users are charged by FirstGiving.

Location and Ownership

DonateWealth is headquartered in League City, Texas. The company is a subsidiary of Suntech Applications. Sharey Khan is the founder and CEO of Suntech Applications.

DonateWealth Review Table of Contents

  • Costs & Contract: DonateWealth offers a campaign platform for fundraisers and deducts a transaction fee per donation. Fundraisers are not charged a monthly fee, early termination fee, or any other fees.
  • Complaints & Service: DonateWealth has received fewer than 10 public complaints.
  • BBB Rating: DonateWealth Solutions does not currently have a profile with the Better Business Bureau.
  • Sales & Marketing: DonateWealth does not hire independent sales agents and has not had complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With DonateWealth.

Customer Reviews & Sentiment

Clean Complaint Record

We are unable to locate any negative DonateWealth reviews. This means that there are no accusations of the company being a scam or engaging in fraud. Given the transparent pricing, its readily accessible terms of service, and its lack of additional fees, it is easy to see why the company would have a lack of complaints. The company’s main backend processor, Stripe, does have numerous complaints regarding funds holds. However, it is unclear is donors using DonateWealth have been affected by this same issue.

DonateWealth Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against DonateWealth. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

DonateWealth Customer Support Options

DonateWealth does not provide any dedicated customer support. The company’s website has an Ask a Question section, however it provides nothing more than a simple automated form for an email response. It is possible that the company relies on its backend processors for customer support, which could be Stripe, PayPal, or FirstGiving, depending on the fundraiser’s country of origin.

No Red Flags

Though there is no evidence to suggest that merchants are having negative experiences with the company, the lack of reasonable customer service options is the reason behind the company getting a “B” rating in this category.

Industry Scores & User Ratings

No BBB Profile Available at This Time

The Better Business Bureau does not currently maintain a profile for DonateWealth. We therefore will not factor a BBB rating into this review.

Processing Rates & Fees

Different Pricing for Different Countries

The DonateWalth terms and conditions cover the range of rates the company charges donors in different countries. In addition to the 3.5% flat rate charged by the company itself, donors are charged transaction rates through Stripe. Donors in the U.S. and Canada are charged 2.9% plus $0.30. European merchants in the United Kingdom, France, Ireland, Belgium, Finland, Germany, Luxembourg, Netherlands, Spain, Italy, Austria, Norway, Sweden, and Denmark are charged 1.4% plus £0.20/€0.25. Merchants in Australia are charged 1.75% plus $0.30. Donors in Singapore are charged 3.4% plus $0.50. Lastly, international donors in other territories are charged 2.9% plus either £0.20/€0.25 or $0.30 depending on the fundraiser’s nation of origin. In all, the highest these fees can cumulatively rise to is 6.9% plus $0.50.

No Additional Fees

DonateWealth does not charge any additional fees besides its flat rate and processing rates. Though the cost of those may amount to nearly 7% per transaction, the absence of any monthly, early termination, PCI compliance, or other fees makes the cost of the company’s service affordable. For that reason, as well as the company’s visible fee structure, DonateWealth earns an “A” in this category.

 

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Bottom Line

A Great Option for Fundraising

DonateWealth’s lack of monthly fees, contracts, or costs other than transaction fees makes the company a good option for individual fundraising campaigns that don’t need recurring payments. Its support by major payment processors, mainly Stripe, makes its pricing straightforward. Additionally, its reliance on Stripe gives fundraisers comprehensive customer support options. Other than the possibility of fund holds, there are no causes for concern.