Updated 3/11/2019: The Eagle Merchant Services website (eaglemerchantservices.com) is no longer active and the company appears to be out of business. If you have any knowledge of Eagle Merchant Services’s status (including any alternate business names or related ventures), please share that information in the comment section below.
Eagle Merchant Services, Inc. (eaglemerchantservices.com) is a privately held merchant account provider specializing in processing for credit, debit, and EBT (electronic benefits transfer). The company, founded in 1996, also provides services for e-commerce, phone/mail order and wireless/mobile businesses (through Phone Swipe). The company’s corporate address can be found at 301 East Church St., Sandwich, Illinois 60548-1616. Eagle Merchant Services is a registered ISO/MSP of Member Bank Synovus Bank, Columbus, Georgia.
Customer Reviews & Sentiment
As of this update, we are unable to locate any Eagle Merchant Services reviews that accuse the company of being a ripoff or scam. This is an impressively low complaint rate for a company that has been in business since 1996. The total lack of complaints indicates that Eagle Merchant Services employs a responsive and available customer support team. The company’s website offers a dedicated support phone number and email address.
Client Satisfaction Ratings
Accredited with the Better Business Bureau since 2005, Eagle Merchant Services currently shows an “A+” score. One complaint has been registered with the BBB citing problems with products and services. This complaint has been resolved to the merchant’s satisfaction. Given the company’s low complaint total and positive resolution, we agree with the BBB’s rating.
Card Processing Rates & Fees
There is very little information available about the standard terms of an Eagle Merchant Services contract. The company’s website advertises no long-term agreements, cancellation fees, monthly minimums, or annual fees, and while this appears to be an almost unrealistically competitive package, we are unable to locate any online complaints that dispute these advertised terms. In the absence of merchant complaints about the company’s contract terms, we are awarding the company an “A” rating in this category. If you have any knowledge of the standard Eagle Merchant Services contract, please leave that information in the comment section of this review.
Bottom Line
Eagle Merchant Services appears to be inactive at this time, and it is unclear whether the company is still an active merchant services provider. Before its website disappeared, the company was showing an “A” overall from CardPaymentOptions.com. For now, we will not assign it an overall rating.
Eagle Merchant Services Rating
