Is EMC2 Billing Worth It? Honest Review & Insights

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EMC2 Billing

Rating
A
5/5
full starfull starfull starfull starfull star

Pros and Cons of EMC2 Billing

Pros

High-risk specialization
Secure processing systems
Fraud prevention measures
Diverse payment options
Positive industry reputation

Cons

Potential higher fees
Possible hidden charges
Contract term ambiguity
Transparency concerns
Equipment leasing options

Overview

In this review of EMC Payments, we take a closer look at the company’s credit card processing services. Their offerings include point-of-sale systems, mobile payments, and e-commerce options built to support a wide range of businesses. We’ll highlight which businesses may benefit most from these services. We’ll also review customer feedback to show common trends and concerns. In addition, we’ll cover pricing, contract terms, and what’s included. By the end, you’ll know whether EMC Payments is the right choice for your business.

About EMC2 Billing

Screen Capture of EMC2 Billing Homepage
EMC2 Billing Homepage

Founded in 2005, EMC2 Billing, (formerly known as EMC Payments), is a merchant account provider that specializes in card-not-present, high-risk, and international payment processing. The company is based in the United States but claims to have established operations in Germany and England in order to better serve European merchants.

Products & Merchant Services

Payment Processing

EMC2 Billing processes all major debit and credit cards for high-risk businesses. Their services are not listed on their website, but it is likely they provide e-commerce solutions.

Customer Reviews & Sentiment

Positive Track Record

As of our research, there are no EMC2 Billing reviews online accusing the company of fraudulent behavior or scams. Across various consumer protection websites, there is a notable absence of complaints or reviews related to EMC2 Billing. This suggests that EMC2 Billing maintains an efficient and proactive customer support team. If you have had an experience with EMC2 Billing, we encourage you to share it in the comments below.

Legal Standing

There are no ongoing class-action lawsuits or FTC complaints against EMC2 Billing based on our findings. Clients dissatisfied with their experiences are advised to report concerns to relevant supervisory organizations for further review.

Customer Support Options

While EMC2 Billing’s website does not prominently display dedicated customer support contact information, this may be due to the company’s partnership with multiple banks across different countries, necessitating various customer support centers. Although EMC2 Billing earns a favorable rating for customer service, its current support options do not meet the criteria for a top-rated customer service processor.

Contact Information for EMC2 Billing

Unfortunately, specific customer support contact details are not provided on EMC2 Billing’s website. For assistance, customers may need to reach out through the company’s partner banks or inquire directly via email.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A

PaymentPop Rating for EMC2 Billing

Negative Feedback

There are no negative reviews published about EMC2 Billing on the PaymentPop website.

Positive Feedback

EMC2 Billing has kept our payment operations running smoothly without getting in the way. Getting started was simple, their team explained everything, and our statements have been clear.

EMC2 Billing BBB Rating

EMC2 Billing is listed with the Better Business Bureau as “EMC2 Billing” and has not been accredited business by the Better Business Bureau. As of this review, the company has no rating with the BBB and has not had any complaints filed against it in the last 36 months.

An “A” Performance Overall

Given the company’s clean complaint record and resolution ratio, we agree with the BBB’s rating. Business owners should still be aware that there are good reasons to be skeptical of the BBB’s reviews.

Processing Rates & Fees

EMC2 Billing Contract Terms

Currently, details about the standard EMC2 Billing contract are not publicly disclosed. Given its specialization in high-risk sectors, the company likely tailors its pricing and contractual terms to align with the specific needs of each business, including considerations for type, location, and transaction history. EMC2 Billing’s emphasis on serving e-commerce entities suggests a reduced likelihood of promoting long-term equipment leasing agreements.

High Risk, High Fees

Companies operating within high-risk industries typically encounter higher fees from payment processors, who adjust pricing to mitigate the greater financial risk they assume. Thus, merchants partnering with EMC2 Billing can expect to see fees above the industry average for per-transaction costs. Additionally, accounts for high-risk businesses may include conditions like mandatory cash reserves and stringent fraud prevention measures to lower the risk of chargebacks.

No Red Flags

The lack of complaints regarding EMC2 Billing’s contract terms contributes to a positive assessment in this area, although this rating is provided in the absence of concrete details on the contract specifics. Due to the company’s orientation towards high-risk clients, it’s probable that EMC2 Billing’s terms may not be as favorable as those offered by providers with the most competitive merchant accounts. We invite individuals with direct experience or knowledge about EMC2 Billing’s contracts to share insights in the comments section of this review.

Business owners in search of competitive merchant services are encouraged to explore our curated list of the best merchant services.

Employee Reviews & Sales Practices

In-House Sales Team

EMC2 Billing appears to rely on its in-house sales team and traditional advertising to market its services. There is no evidence at this time indicating that the company employs independent sales agents, and we are unable to locate any EMC2 Billing reviews that report unethical behavior by the company’s sales staff.

This compares favorably to our list of best credit card processors.

No Misleading Quotes

EMC2 Billing does not appear to engage in any deceptive advertising strategies in its official materials. In fact, its website provides a limited amount of information overall, which is likely due to its focus on international and high-risk clients. If you suspect that EMC2 Billing is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

EMC2 Billing Competitors

Compare EMC2 Billing to competitors that earned top marks.

Bottom Line

Based on the information currently available, EMC2 Billing is considered a dependable credit card processing provider. However, there is limited specific information regarding the company’s sales tactics and contract terms, leaving room for the rating to evolve as more insights come to light.

Even when engaging with providers that are highly rated according to our standards, business owners should meticulously review the terms of any contract they receive. This diligence ensures a clear understanding of fees, obligations, and service features. Additionally, they should compare EMC2 Billing’s pricing against that of other top-rated high-risk merchant accounts to secure the most competitive rates and best align their payment processing needs with strategic business goals.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact EMC2 Billing

Contact & Customer Support
CEOGreg Berard
Headquarters20058 Ventura Blvd. #199, Woodland Hills, California 91364
Customer Service800-552-2577
Websiteemc2billing.com