ePayData, Inc. Merchant Services 2023: Reviews & Complaints
(877) 872-1333 Company Overview
Established in 1984, ePayData is a U.S.-based merchant account provider offering merchants a range of payment solutions, including those specifically designed for non-profit organizations. At the time of our previous update, the company appeared to resell the processing services of Cynergy Data, but given Cynergy’s recent absorption into Priority Payment Systems, ePayData now resells the latter company’s services.
Article Summary
Before we dive in, here’s a short summary of what we’ll cover:
- ePayData’s various payment processing services.
- There is little information available about the contract, but it likely resembles that of Priority.
- The company has received few complaints.
Related Articles
ePayData Payment Processing
ePayData processes most major debit and credit cards for most business types. Their services include the ePayDonate platform for non-profits and the SurePay mobile payment platform for merchants.
Non-Profit Tools
ePayData’s ePayDonate platform facilitates the management of one-time and recurring donations for non-profit organizations.
Technology Integration
The company offers multiple payment gateway options for integration with various technology systems or platforms used by businesses.
Business Simplification
Automation in payment processing is aimed at reducing errors and increasing productivity, with features for automating billing and managing recurring payments.
Flexible Payment Software
ePayData’s software adjusts to different screen sizes, maintaining key features across devices, and allows payments from anywhere at any time.
Location & Ownership
The company’s corporate address can be found at 3025 S. Parker Rd. Ste. 610, Aurora, Colorado 80014. ePayData is a registered ISO/MSP of Merrick Bank, South Jordan, Utah. Michael Dinnen is listed as the owner of ePayData, Inc.
Table of Contents
- Costs & Contract: ePayData offered a three-year contract through…
- Complaints & Service: ePayData has received fewer than…
- BBB Rating: ePayData has an “A+” rating and has received 0 complaints and…
- Sales & Marketing: ePayData appears to hire independent sales representatives but has not…
ePayData, Inc. Customer Reviews
Here's What Their Clients Say
Key Points |
|
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
Clean Complaint Record
We are currently unable to locate any ePayData reviews that describe the company as a scam. In fact, the company is showing almost a total absence of reviews, either positive or negative, on all consumer protection websites. We did find one negative Yelp review from a client who describes ongoing charges after paying off a loan taken out with the company. ePayData does not currently offer loans but rather cash advances. If you have your own ePayData review to make, please do so in the comments below.
ePayData Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against ePayData. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
ePayData Customer Support Options
ePayData offers phone and email support but does not currently qualify as a top-rated payment processor for customer service.
The company’s low complaint volume is indicative of either a capable and responsive support team at ePayData or the possibility that ePayData outsources its customer support to its backend processor. In the latter case, many ePayData complaints might end up on alternate online profiles. In the absence of any evidence that this is occurring, however, we are awarding ePayData an “A” in this category.
ePayData Customer Service Numbers
- (877) 872-1333 – Toll-Free Support
- (303) 872-1300 – Local Office
- (800) 865-1164 – After-Hours Support (Accounts ending in 3899)
- (800) 552-8227 – After-Hours Support (Accounts ending in 7851)
Other Support Options
- Support form
- Customer service email address at [email protected]
ePayData, Inc. Online Ratings
Here's How They Rate Online
Online Ratings Summary |
|
|---|---|
| BBB Reports | 0 |
No BBB Complaints
ePayData has been accredited with the Better Business Bureau since 2012 and maintains an “A+” rating at the time of this update. There have been 0 complaints filed against this company with the BBB in the last 36 months. At the time of our last update, ePayData had received 1 positive informal review, but it should be noted that the BBB does not verify the authenticity of these reviews.
An “A” Performance
Given ePayData’s clean complaint total, we agree with the BBB’s rating in this case. Readers should be aware, however, that there is reason to be skeptical of the BBB’s rating system.
ePayData, Inc. Fees, Rates & Costs
A Closer Look at The Contract
Key Points |
|
|---|---|
| Cancellation Penalties | Yes |
| Monthly & Annual Fees | Yes |
| Processing Rates | 1.00% - 4.99% |
| Equipment Leasing | Yes |
Three-Year Agreement
An early version of ePayData’s standard contract is available, though not much information about the company’s current contract is. ePayData does resell the services of Priority Payment Systems so it is likely that their newer contract resembles Priority’s.
Priority Payment Systems’ standard contract is a three-year service term with an early termination fee that can range from $200 to over $600, an annual fee of $129.99, a monthly minimum fee of $25, and an unspecified PCI Compliance fee. The company also appears to offer a tiered pricing structure that may not be appropriately disclosed at the point of signing.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, ePayData also dedicates a portion of its website to advertising its virtual terminal and payment gateway services called SurePay. However, pricing is not disclosed on those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
ePayDonate
The company’s website also advertises a plan specifically for non-profit organizations. The name of the plan is ePayDonate. This service can allow non-profits to take donations in-person, over the phone, or online. however, ePayData doesn’t specify any pricing on their donation-based plan.
Negotiate Your Fees
Given ePayData’s reliance on independent contractors, it is likely that fees will vary from agent to agent and are somewhat negotiable. Readers are strongly encouraged to negotiate for these fees to be lower or eliminated entirely to get terms to be more competitive with the cheapest merchant accounts.
ePayDonate is ePayData’s platform for non-profit donations
ePayData, Inc. Employee Reviews & Sales Tacitcs
Should You Work For Them?
Key Points |
|
|---|---|
| Uses Independent Resellers | Yes |
| Telemarketing | Yes |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
Outside Sales Agents
ePayData appears to utilize a combination of in-house telemarketing and 1099-employed independent sales agents to market its services. These practices are common within the industry and often result in an increased complaint volume among merchants. In this case, though, we were unable to locate any negative ePayData reviews that mention the company’s sales team.
No Deceptive Advertising
As another point in the company’s favor, ePayData does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that you have had undisclosed fees added to your ePayData contract, we recommend seeking a third-party statement audit to eliminate hidden fees. In addition, if you have any experience with ePayData’s sales team, please describe that communication in the comment section of this review.
Our ePayData, Inc. Review Summary
Our Final Thoughts
According to our standards, ePayData rates as an above-average credit card processing provider and does not appear to be a ripoff. The company’s contract terms are slightly less competitive than industry averages, but a low complaint rate seems to indicate that ePayData compensates for this at least in part through its customer service. Readers are advised to carefully examine the company’s contract terms before signing up for a merchant account and to compare ePayData’s pricing to the top overall merchant account providers.
If you found this article helpful, please share it!
About The Author
Your Comments & Reviews
How Did ePayData, Inc. Treat You?1 Responses
Leave a reply
Your email address will not be published. Required fields are marked *
Copyright
Copyright © 2023 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.
FTC Advertising Disclosure
We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. To support this responsibility, we may in some cases, but not all, earn revenue if you choose a service provider that we have fully researched and vetted. We only recommend providers that we have determined to be safe for our readers. We do not accept payment, gifts, or any other bribes in exchange for postive reviews or ratings. We care about doing right by our readers.
Show disclosure
Popular Merchant Account Research
Related Industry Research
Industry Specific Findings
Low Cost Processor of 2023
Helcim Payments
No Monthly or Annual Fees
Super Low Processing Rates
POS, Mobile, and Online Payments
Sales & Support: (888) 506-7812
Paulo
I open this account about two days ago and still can’t login…Ready called which customer service (no customer service!) a recording ask to leave Message which no place to leave voice message, just recording play again and again… Ridiculous..