ePayData Review

Established in 1984, ePayData is a U.S.-based merchant account provider offering merchants a range of payment solutions, including those specifically designed for non-profit organizations. At the time of our previous update, the company appeared to resell the processing services of Cynergy Data, but given Cynergy’s recent absorption into Priority Payment Systems, ePayData now resells the latter company’s services.

Payment Processing

ePayData processes major debit and credit cards for a variety of business types. Their services include the ePayDonate platform for non-profits and the SurePay mobile payment platform for merchants.

Non-Profit Tools

ePayData’s ePayDonate platform is designed to help non-profit organizations manage both one-time and recurring donations efficiently.

Technology Integration

ePayData provides multiple payment gateway options to integrate with various technology systems and platforms used by businesses.

Business Simplification

The company’s automated payment processing aims to reduce errors and increase productivity, featuring automated billing and management of recurring payments.

Flexible Payment Software

ePayData’s software is adaptable to different screen sizes, retaining essential features across devices and allowing payments from any location at any time.

Clean Complaint Record

Our search did not uncover any ePayData reviews characterizing the company as a scam. Notably, there is an almost complete absence of both positive and negative reviews on consumer protection websites. One isolated negative Yelp review from a client mentioned ongoing charges after paying off a financial obligation, which was erroneously referred to as a loan, whereas ePayData primarily offers cash advances. We welcome any personal reviews of ePayData; please share your experiences in the comments section below.

ePayData Lawsuits

No outstanding class-action lawsuits or Federal Trade Commission (FTC) complaints have been found against ePayData. Clients looking for non-litigious ways to address grievances with the company should consider reporting them to relevant supervisory organizations.

PaymentPop Rating for ePayData

Negative Feedback

There are no negative reviews published about ePayData on the PaymentPop website.

ePayData Inc. BBB Rating

ePayData has been accredited with the Better Business Bureau since 2012 and maintains an “A+” rating at the time of this update. There have been 0 complaints filed against this company with the BBB in the last 36 months. At the time of our last update, ePayData had received 1 positive informal review, but it should be noted that the BBB does not verify the authenticity of these reviews.

An “A” Performance

Given ePayData’s clean complaint total, we agree with the BBB’s rating in this case. Readers should be aware, however, that there is reason to be skeptical of the BBB’s rating system.

Three-Year Agreement Overview

An earlier version of ePayData’s standard contract suggests a partnership with Priority Payment Systems, implying their current agreements might reflect similar terms. Priority Payment Systems generally enforces a three-year contract with an early termination fee ranging from $195 to $600+, alongside a $129.99 annual fee, a $25 monthly minimum fee, and a non-disclosed PCI Compliance fee​“【oaicite:7】“​​“【oaicite:6】“​​“【oaicite:5】“​​“【oaicite:4】“​.

Virtual Terminal and Payment Gateway Pricing

ePayData promotes its virtual terminal and payment gateway services, known as SurePay, without specifying rates on their website. Services like these often include gateway fees, technical support fees, batch fees, and additional transaction rates​“【oaicite:3】“​. Priority Payment Systems offers virtual terminal and payment gateway services through Payeezy, with plans ranging from 1.89% + $0.23 to 2.90% + $0.30 per transaction, notably not charging setup, statement, or gateway fees​“【oaicite:2】“​.

ePayDonate for Non-Profit Organizations

ePayData offers a specific solution for non-profit organizations named ePayDonate, designed to facilitate donations across multiple channels, including in-person, online, and over the phone. However, detailed pricing for this plan remains undisclosed​“【oaicite:1】“​.

Flexibility in Negotiating Fees

With ePayData’s use of independent contractors, fee structures might vary by agent, suggesting a degree of negotiability. It’s advised for merchants to discuss these fees to potentially secure more favorable terms, aligning closer with the industry’s most competitive offers​“【oaicite:0】“​.

Comprehensive Review and Recommendations

ePayData, in its collaboration with Priority Payment Systems, presents a contract structure that includes a blend of fixed and negotiable fees, with particular attention to non-disclosed rates for its virtual services and specialized non-profit plan. While the partnership leans towards standard industry practices, the variability in contract specifics and agent-dependent fee negotiations underscores the importance of thorough review and discussion prior to commitment. Merchants are encouraged to compare ePayData’s offerings with other providers to ensure the best fit for their payment processing needs.

Outside Sales Agents

ePayData appears to utilize a combination of in-house telemarketing and 1099-employed independent sales agents to market its services. These practices are common within the industry and often result in an increased complaint volume among merchants. In this case, though, we were unable to locate any negative ePayData reviews that mention the company’s sales team.

No Deceptive Advertising

As another point in the company’s favor, ePayData does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that you have had undisclosed fees added to your ePayData contract, we recommend seeking a third-party statement audit to eliminate hidden fees. In addition, if you have any experience with ePayData’s sales team, please describe that communication in the comment section of this review.

According to our standards, ePayData rates as an above-average credit card processing provider and does not appear to be a ripoff. While the company’s contract terms are slightly less competitive than industry averages, the low complaint rate suggests that ePayData compensates for this with strong customer service.

We advise readers to carefully examine ePayData’s contract terms before signing up for a merchant account. Additionally, it is prudent to compare ePayData’s pricing and services with those of the top overall merchant account providers. By doing so, businesses can ensure they are making the most informed decisions, securing a credit card processing solution that best aligns with their financial goals and operational needs.