Updated 1/23/2019: Process America appears to have been dissolved due to a settlement with the FTC. The company’s website is no longer active, and there is no indication that Process America is still a functioning ISO. Details on the case are available here.
Formed in 2003 and based in Canoga Park, California, Process America (process4america.com, connectnpay.com) is a merchant account provider that outsources most of its merchant account functions to outside vendors. Process America also offers many different business services, including payroll and back office business management solutions, but its merchant account service sales division is the focus of this review.
Process America is a relative newcomer to the payment processing industry. The main issue noted with Process America is the over-reliance on outsourcing many of its services to other companies. The payment gateway utilized by Process America appears to be outsourced to ConnectnPay, and Harris Bank has been contracted to perform back office functions such as reconciliation and settlement. Domestically, transaction processing is facilitated through TSYS. Process America is one of the few merchant account providers that allow high risk merchants to process electronic payments. However, high risk merchants should expect to pay quite a bit more in processing fees, including a higher discount rate and per transaction fees than less risky businesses. The company offers Interchange-plus pricing; however, high risk merchants should expect to receive pricing based on a tiered business model.