PaymentPop Rating for ShopKeep
Negative Feedback
Stay away from ShopKeep, they will hurt your business. ShopKeep employees provided misleading information; it took much longer to receive our device (which also keeps breaking). They took no accountability for their mistake and refused to offer a refund for the expedited shipping we paid for that was not expedited. Apparently 2-day shipping to them means a week. This is the 2nd time we’ve had to purchase a new device from them within 1 year of use. Terrible products, terrible service.
Positive Feedback
There are no positive reviews published about ShopKeep on the PaymentPop website.
ShopKeep BBB Rating
ShopKeep (as ShopKeep.com) is not BBB accredited and has an “A+” rating. The company has an average customer review rating of 1/5 stars based on 6 customer reviews. Additionally, there are 30 complaints closed in the last 3 years, with 3 complaints closed in the last 12 months. Common themes in the reviews and complaints include issues with product/service, billing and collection disputes, and challenges with customer support. Customers frequently express frustration over software glitches, unexpected fees, and difficulties in getting assistance or resolving issues.
Negative Feedback
Absolutely awful customer service who send you in circles. This has been the most stressful experience in my life. Constant problems with processing and inventory. DO NOT BUY this POS!!!Any system would be better then this.
Positive Feedback
There are no positive reviews published about ShopKeep.com Inc. on the BBB website.
TrustRadius Rating Analysis for ShopKeep
ShopKeep has a rating of 7.2 out of 10 on TrustRadius, based on 12 reviews. The reviews highlight various aspects of the product, including its ease of use, pricing, and features like inventory tracking, sales reports, and employee management. Common themes among the reviews include appreciation for its user-friendly interface and efficient customer service. However, some users have reported issues with hardware integration and limitations in financial reporting capabilities.
Negative Feedback
ShopKeep was our cloud-based POS system for a small brick/mortar retail store. We replaced it with a different cloud-based POS system. ShopKeep initially replaced a cash register to help manage inventory, track sales, COGS, margins, employee time. They are completely understaffed in the engineering/product development. They are a disaster in inventory control. Financial reporting is inadequate. ShopKeep is adequate for a small company on a limited budget that has no desire to grow past an embryo. As a business grows, Shopkeep becomes more of a deterrent as it is unable to accurately provide meaningful financial reports. – Review from Audeee Berg, LEED AP, President, June 12, 2018
I consulted with a local small business to qualify, commission, and install a new point-of-sale system for the company’s two retail locations. ShopKeep’s recommended iCMP credit card swiper has been a source of trouble. It regularly drops its Bluetooth connection to the register and needs to be ‘warm rebooted’ to be detected again by the register. This reboot takes about 20-30 seconds and this is a complete productivity killer when there is a line of customers at the register. It also causes loss of confidence in the system on the part of the cashiers. – Review from Mark Johnston, Principal, July 04, 2015
Positive Feedback
We use ShopKeep as our cafe’s point-of-sale to take and process customers’ food and drink orders. ShopKeep is very easy to use, so you can check out customers quickly keeping long lines from forming. Our staff particularly likes the search box for finding menu items quickly without having to scroll from page to page. ShopKeep has a built-in time clock, so that you can track the hours of your employees. This makes it easy to manage shifts and track payroll. This function also allows you to see who are the top performers on your team. – Review from Lance Ratze, Owner, May 02, 2017
ShopKeep POS really shines where there is the need for one system to support quick serve, restaurant, and retail operations. ShopKeep brings significant benefits to small businesses in the way of real-time sales reporting, extensive Back Office reporting, inventory and employee management, and ease of use. Employees – some of whom had never used an iPad – had no trouble learning register functionality and cashier operations. The register is very intuitive, well-labeled, and easy to use. – Review from Mark Johnston, Principal, July 04, 2015
Source: TrustRadius
FeaturedCustomers Testimonial Analysis for ShopKeep
On FeaturedCustomers, ShopKeep has received a range of testimonials from various customers. The site showcases a total of 94 results, with a reference rating of 4.7/5.0 based on 264 customer references. The testimonials reflect a generally positive view of ShopKeep’s services. Key themes include the ease of use of the ShopKeep system, its effectiveness in managing online marketing and customer engagement, and the cost savings achieved through the use of the technology. Customers like Thomas Adams, CEO, and Dave Kilroy, Owner, have praised ShopKeep for its role in supporting their business operations.
Negative Feedback
Negative reviews are behind a paywall on the FeaturedCustomers site.
Positive Feedback
We do a lot of online marketing these days. We run onepiece.com which is our main business, so for us to also get the customer’s email address in the store is super important and we can do that with ShopKeep. We can send newsletters and updates on the company from there if they wish. – Thomas Adams, Chief Executive Officer
In just 18 months, we’ve saved thousands of dollars by using this new technology. ShopKeep’s helped us keep up with our large increase in demand and it’s scalability and ease of use mean that it will be around for years to come. – Dave Kilroy, Owner
Source: FeaturedCustomers
