American Payment Solutions Review

American Payment Solutions Overview

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Offering Merchant Services Since 2004

Founded in 2004, American Payment Solutions (apsmerchants.com) is a merchant account provider that serves merchants in the U.S. and Canada. Headquartered in Mesa, Arizona, the company also operates under the name North American Payment Solutions (apspayments.com). American Payment Solutions is partnered with TSYS as its payment processor.

Headquarters and Ownership

American Payment Solutions is a registered ISO and MSP of Esquire Bank, Garden City, New York 11530, and is headquartered at 5646 E Main St, Mesa, Arizona 85205. David Ford is listed as the CEO of American Payment Solutions.

American Payment Solutions Review Table of Contents

  • Costs & Contract: American Payment Solutions appears to offer a three-year contract through TSYS with a variable early termination fee.
  • Complaints & Service: American Payment Solutions has received fewer than 10 public complaints.
  • BBB Rating: American Payment Solutions has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
  • Sales & Marketing: American Payment Solutions does not engage in misleading sales tactics and has received only one complaint about its sales team.
  • Rates & Fees: How Merchants Got The Best Rates With American Payment Solutions

American Payment Solutions Statement Analyzer

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Products & Services Offered

  • Debit and credit card processing
  • Accounting software integration
  • Gift and loyalty programs
  • Online payment gateway and virtual terminal
  • Level III interchange processing
  • POS equipment

Types of Businesses Served

  • Retail
  • MOTO
  • E-commerce

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American Payment Solutions Rates, Fees, and Costs

Key Points

Swiped Rate 2.5%+$0.20
Keyed-in Rate 3.5%+$0.20
Early Termination Fee $295
PCI Compliance Fee $75.20/year ($18.80 charged each quarter)
Equipment Lease Terms Variable

American Payment Solutions Pricing

An American Payment Solutions representative has stated that the company’s standard contract term is a three-year agreement through TSYS, although the company is flexible on the service length. For reference, typical TSYS rates vary around a swipe rate of 2.5% plus $0.20 and a keyed rate of 3.5% plus $0.20. A standard TSYS also includes a PCI compliance fee of PCI compliance fee of $18.80 charged quarterly.

The company representative also stated that American Payment Solutions will not charge early termination fees (ETF) if a merchant goes out of business, sells his or her business, or gives American Payment Solutions an opportunity to match the better rates being offered by another company. In other words, a merchant will only experience an ETF if the merchant cancels service before the end of the contract without offering American Payment Solutions a chance to match a competing offer. TSYS contracts typically include a $295 ETF in the event the company chooses to exercise the fee.

Early Termination Fee Complaints

At the time of a previous update, there was a Better Business Bureau complaint against American Payment Solutions that mentioned an early termination fee of over $1,000, and another complaint filed in the comment section below this review describes a similarly large fee.This unusually high fee may indicate a liquidated damages clause. The Better Business Bureau complaint went unaddressed by American Payment Solutions reps, but the complaint in our comment section received a response from a representative who denied that the merchant was an American Payment Solutions client.

Few Contract Complaints

The low number of specific complaints about the company’s costs and pricing leads us to believe that most American Payment Solutions clients are satisfied with the service they receive. We therefore assign the company an “A” rating for the time being, but we do not consider it to be an especially cheap merchant account provider.

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Response from American Payment Solutions

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American Payment Solutions Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are currently unable to locate any negative American Payment Solutions reviews that accuse the company of being a ripoff or a scam. In fact, there are only three negative reviews of the company outside of the BBB at this time, and they mention unrealistic guarantees, questionable sales tactics, and poor customer service. One employee complaint describes unethical managerial practices and seems to confirm the company’s tendency for bait-and-switch tactics echoed in another complaint. American Payment Solutions’s’ low complaint total indicates to us that the company employs a capable and responsive customer service staff that generally does an effective job of resolving complaints in-house.

American Payment Solutions Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against American Payment Solutions. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

American Payment Solutions Customer Support Options

It is also possible that some American Payment Solutions complaints get redirected to the online profiles of its processor, TSYS, but there is no evidence that this is occurring. Additionally, complaints meant for American Payment Solutions could be misdirected to other payment processors with similar names, such as American Payment Systems. The American Payment Solutions website appears to offer a dedicated phone line and email address for customer support but is not considered to be a top-rated merchant account provider for customer service.

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Response from American Payment Solutions

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American Payment Solutions BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

No BBB Complaints

American Payment Solutions has been an accredited business with the Better Business Bureau since 2015. As of this review, the company has an “A+” rating with the BBB and has not had any complaints filed against it in the last 36 months.

What Merchants Say

Although American Payment Solutions has not received any complaints on its BBB profile, the company has received 2 informal reviews. 1 review is positive in tone while 1 is negative. That negative review is the most recent posted to the company’s profile by a merchant detailing a myriad of undesirable contract terms, among other issues:

Terrible lease, misrepresentation by sales, tech support never returns call or fix problem. Did not honor 30 day cancellation. Do not sign or read small print that they don’t tell you and lie about..48 month non cancellation fees and once sign don’t take responsibility for all the lies and bs problems. Terrible company only reason they get 1 star is because I had to in order to leave review

Merchant account contracts are as intricately written as any and require a thorough review before signing. Equipment leases like those referenced in this complaint can be especially costly, making it imperative to find terms and conditions the are uniquely suited for a merchant’s needs.

An “A” Performance Overall

Given the company’s clean complaint record and resolution ratio, we agree with the BBB’s rating. Merchants should still be aware that there are good reasons to be skeptical of the BBB’s reviews.

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Response from American Payment Solutions

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside Sales Team

American Payment Solutions appears to market itself through its referral network and an in-house sales staff. According to a company representative, APS does not utilize sub-ISOs or independent sales agents to acquire new clients. APS does form strategic partnerships as a sort of reseller relationship (for instance, offering its services to various professional associations), but this is not the same as a standard credit card processing industry reseller.

No Deceptive Advertising

We are currently able to locate only one American Payment Solutions complaint that is related to the company’s sales team, and this complaint states that APS representatives misrepresented the services they were capable of providing. To its credit, the company does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that American Payment Solutions is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.

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Response from American Payment Solutions

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American Payment Solutions Marketing Example

American Payment Solutions Logo

Our Opinion of American Payment Solutions

Solid Option for Most Standard-Risk Merchants

American Payment Solutions rates as a reliable merchant services provider according to our rating system. The company is showing very few complaints outside of the BBB and does not appear to engage in deceptive marketing tactics. Even when dealing with highly rated credit card processors, merchants are encouraged to carefully review all contract terms and to compare American Payment Solutions’s pricing to the top-rated overall payment processors.

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Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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3 Reviews Leave Your Review for American Payment Solutions Below

  1. I have seen mixed reviews about this company from different merchants. I can tell you as a developer these guys are great to work with. Our customers seem to really like their service and we are happy to help them. We make it very easy to integrate WooCommerce with American Payment Solutions for merchants.

  2. Amy says:

    This company is the worst. We had an agent come in and tell us how great this company was and that if we cancelled there would be no cancelation fees. He even crossed it out in the contract. Later we cancelled with them and they took 1288 dollars out of our account. When we confronted them, they said it doesn’t matter what there agent said because he is separate from them and that the original writing in the contract remains.

    1. Hi Amy,
      Unfortunately you have posted your comment under the wrong company profile. We do not have agents we have employee’s that work directly for our company. This would have had to come across senior managements desk for any monies to be taken from your account. I’ve checked with all managers in our company and this has not happened. Please remove this post as this is clearly not our company. Please feel free to reach out to me directly if you have any questions.
      Thank you,
      Phillip Heath
      President
      American Payment Solutions.

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