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BASYS Processing Review, Fees, Complaints & Comparisons

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Rating

4.5/5
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Website
(800) 386-0711

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Rating:
4.5/5

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(800) 386-0711

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BASYS is a credit and debit card processor based in Lenexa, KS.

BASYS Processing Payment Processing

BASYS provides several types of payment solutions for merchant accounts along with physical POS systems. They are a reseller of Clover POS products and offer Vital POS systems as well. The company also provides gift card support, mobile solutions, e-commerce solutions, and virtual terminals for their merchant accounts. We have seen BASYS utilized as the backend processor by other merchant account providers such as Kotapay.

BASYS Processing Location & Ownership

The company is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, and is headquartered at 15300 W 105th Terrace, Lenexa, KS 66219. Brad Oddo is listed as the founder and CEO.

Review Table of Contents

  • Costs & Contract:  There are online reports that costs can vary based on sales volume.
  • Complaints & Service: They have received few public complaints online.
  • BBB Rating: BASYS has an “A+” rating and has received 0 complaints and 1 review in the past 3 years.
  • Sales & Marketing: The company does not hire independent sales agents and has received very few complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With BASYS
BASYS payment processing
BASYS offers a variety of standard payment processing services

How Expensive is BASYS Processing?

Rates, Fees, and Contract Terms

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Cost Summary

Swiped Rate 2.6%
Keyed-in Rate 3.55%
Amex Rate 3.4%
Batch Fee $.35
Sign-up Fee $41.95
Annual Renewal $41.95

Variable Contract Terms

BASYS advertises a 2.60% transaction rate for swiped or dipped Visa, MasterCard, and Discover. Keyed-in cards will be charged at 3.55%, along with higher rates for AMEX. There is a $.35 batch fee, and a recurring $41.95 annual charge. BASYS also offers a surcharge model, where merchants can pass off the cost of credit card processing to the customer.

Negotiate Contract Pricing

We have not been able to find a BASYS merchant account contract at this time. Merchants who have recently signed up for payment services through BASYS are encouraged to leave a comment below describing their experience. Merchants are again encouraged to negotiate pricing and contract terms and to read all contracts thoroughly before signing in these cases.

Is the BBB Rating for BASYS Processing Accurate?

Better Business Bureau Profile

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BBB Summary

Product/Service Complaints 0
Billing/Collection Complaints 0
Advertising/Sales Complaints 0
Guarantee/Warranty Complaints 0
Delivery Complaints 0

No Complaints

According to the Better Business Bureau BASYS has an “A+” performance, has been in business for 19 years, and has been accredited with the Better Business Bureau since 2014.

While the company had 0 complaints, they also received 4 positive reviews in the past 36 months.

What Merchants Say

BASYS’s has 1 review in the last 36 months through the BBB, which describes a positive customer service experience:

A refreshing a uniquely transparent credit card processing company with a culture of working exceptionally hard to deliver incredible customer service while having a work culture that feels like family and embodies support and growth. It’s evident to me it starts at the top with Brad and every person on the team embodies the core values of BASYS. I’m proud to partner with them and so happy Nicole is my portfolio manager, Lisa has had my training top of mind and tailored to me and my specific needs and gaps of knowledge and aligned it with my strengths. Sarah and her team went straight to work on my marketing needs and ideas and I’m so excited to see what they come up with. I, quite literally, feel as though I have inherited another family across the country! Thank you Brad, Rick, Nicole, Sarah, Lisa, Sean, Jordyn, Rosie and everyone else from BASYS who is working so dang hard to enhance my client’s businesses and enable their businesses to grow while helping to save them some CA$H!!

An “A” Performance Overall

BASYS seems to have overwhelmingly positive reviews associated with it. We agree with the Better Business Bureau’s rating of an “A” at this time.

Does BASYS Processing Use Deceptive Marketing?

Advertising & Sales Strategy

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Key Points

Utilizes Independ Sales Teams No

No Independent Sales Teams

From online job postings and reviews about sales, it would appear that BASYS runs no outside sales agents and operates only in-house sales and support. We always find this to be a reassuring fact about a payment provider, and BASYS has the positive reviews to support this.

BASYS Contract Terms

BASYS appears to have relatively clear contract terms. Merchants are still advised to carefully read all parts of their agreements and contracts. We have located some negative reviews associated with unclear contract terms. If any of our readers have had experience with a BASYS contract, we ask them to comment below.

Does BASYS Processing Deserve Your Business?

Review Summary & Our Thoughts

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While BASYS is still a relatively new name compared to some longer-running payment providers, it appears to provide top-notch sales and support for its clients. With a flexible fee structure and helpful customer service, we see no reason not to recommend BASYS for merchant accounts and credit card processing at this time.

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About The Author

Phillip Parker is a Payments Industry Analyst and creator of this blog, CardPaymentOptions.com. Phillip is passionate about researching merchant service providers and payment industry trends. He is often quoted as an expert source in national publications such as INC Magazine, The Los Angeles Times, Entrepreneur, and many others.

“I started this blog because I was disgusted by the business practices of the merchant services industry. I wanted to empower business owners by providing insight on how to avoid shady merchant account providers and costly credit card processing mistakes.” 

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