BASYS Processing Reviews & Complaints
Company Overview
BASYS is a credit and debit card processor based in Lenexa, KS. In 2022, BASYS partnered with business intelligence marketing software provider Surefire Local.
BASYS Processing Payment Processing
BASYS provides several types of payment solutions for merchant accounts along with physical POS systems. They are a reseller of Clover POS products and offer Vital POS systems as well. The company also provides gift card support, mobile solutions, e-commerce solutions, and virtual terminals for their merchant accounts. We have seen BASYS utilized as the backend processor by other merchant account providers, such as Kotapay.
BASYS Processing's POS Systems
BASYS Processing offers POS systems that are easy to integrate with the existing infrastructure of businesses. The systems allow for smooth transaction processing, inventory management, and can be tailored to specific industry requirements, providing a comprehensive payment processing solution that aligns with the operational needs of businesses.
Online and Mobile Payment Solutions from BASYS Processing
Recognizing the growing relevance of online and mobile transactions, BASYS Processing provides a robust suite of online and mobile payment solutions. These services ensure businesses can manage online and mobile transactions securely and efficiently, catering to a digital-first customer base.
Virtual Terminal Services by BASYS Processing
For businesses that require the flexibility to handle transactions via mail orders or over the phone, BASYS Processing provides a virtual terminal service. This feature enables businesses to manually input card details into a secure online system, providing a flexible solution for processing remote payments.
Integrated Business Management Tools from BASYS Processing
Beyond their core payment processing services, BASYS Processing offers integrated software solutions designed to streamline various aspects of business operations. These tools range from payment processing to inventory management, customer relationship management (CRM), and data analytics, aiding businesses in enhancing their overall operational efficiency.
Location & Ownership
The company is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, and is headquartered at 15300 W 105th Terrace, Lenexa, KS 66219. Brad Oddo is listed as the founder and CEO.
Pros: | Cons: |
---|---|
Enhanced security features. | $0.35 batch fee charged. |
Positive customer service experience. | Variable contract terms. |
Flexible fee structure. | Monthly and annual fees apply. |
In-house PCI compliance support. | Higher rates for AMEX cards. |
Next-day funding available. | Equipment leasing options. |
BASYS Processing Customer Reviews
Here's What Their Clients Say
Total Online Complaints | Very Few |
---|---|
Live Customer Support | Yes |
Most Common Complaint | Unclear contract terms |
Recent Lawsuits | No |
Very Few Complaints
BASYS Processing enjoys a commendable reputation online and among its clientele. The bulk of BASYS reviews are positive, suggesting a significant investment in customer service and support training. However, some clients have noted unclear presentation of rates, particularly among businesses with low sales volume. These concerns mainly arise from accounts with minimal transaction activity, implying that BASYS might charge higher rates for low-volume accounts. While there’s no evidence of rate misrepresentation by BASYS, it’s prudent for businesses in the low-volume category to thoroughly review contract details. Feel free to share your BASYS Processing experiences in the comments.
BASYS Lawsuits and Fines
Our research found no class-action lawsuits or FTC complaints against BASYS Processing. Dissatisfied clients are encouraged to report issues to relevant supervisory organizations and leave a review in the comments below.
BASYS Customer Support Options
BASYS offers several support channels, including telephone support during business hours, a customer service chat feature, and a support form, ensuring accessibility for client inquiries and assistance.
BASYS Customer Service Numbers
- (800) 386-0711 – Toll-Free Customer Support
- (855) 747-3065 – IQ Support
- (888) 366-1325 – IQ Pro Support
- (913) 888-5522 – Fax
Other Support Options
- Chatbot for quick queries
- Online support form
- Email support at various addresses:
- [email protected] – General Info
- [email protected] – General Customer Support
- [email protected] – IQ Support
- [email protected] – IQ Pro Support
These support options align well with those provided by the best customer support providers in the industry.
BASYS Processing Online Ratings
Here's How They Rate Online
BBB Reports | 1 |
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No Complaints
According to the Better Business Bureau BASYS has an “A+” performance, has been in business for 19 years, and has been accredited with the Better Business Bureau since 2014. The company has 1 complaint in the last 36 months. The 1 complaint was resolved to the satisfaction of the merchant.
What Merchants Say
BASYS has 0 reviews in the last 36 months through the BBB. A previous review described a positive customer service experience:
A refreshing a uniquely transparent credit card processing company with a culture of working exceptionally hard to deliver incredible customer service while having a work culture that feels like family and embodies support and growth. It’s evident to me it starts at the top with Brad and every person on the team embodies the core values of BASYS. I’m proud to partner with them and so happy Nicole is my portfolio manager, Lisa has had my training top of mind and tailored to me and my specific needs and gaps of knowledge and aligned it with my strengths. Sarah and her team went straight to work on my marketing needs and ideas and I’m so excited to see what they come up with. I, quite literally, feel as though I have inherited another family across the country! Thank you Brad, Rick, Nicole, Sarah, Lisa, Sean, Jordyn, Rosie and everyone else from BASYS who is working so dang hard to enhance my client’s businesses and enable their businesses to grow while helping to save them some CA$H!!
An “A” Performance Overall
BASYS seems to have overwhelmingly positive reviews associated with it. We agree with the Better Business Bureau’s rating of an “A” at this time.
BASYS Processing Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | Unclear |
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Monthly & Annual Fees | Yes |
Processing Rates | Variable |
Equipment Leasing | Yes |
Flexible Contract Terms
BASYS provides a transaction rate of 2.60% for swiped or dipped transactions using Visa, MasterCard, and Discover cards. Transactions that are keyed-in have a rate of 3.55%, with AMEX transactions incurring higher rates. Additionally, there is a $0.35 batch fee and an annual charge of $41.95. BASYS also supports a surcharge model, allowing businesses to transfer the cost of credit card processing fees to their customers.
Discussing Contract Pricing
Currently, a detailed BASYS Processing contract is not available for review. Business owners who have engaged with BASYS for their payment services are invited to share their experiences in the comments section. It’s advisable for business owners to actively discuss pricing and contract details, ensuring a thorough understanding of the terms before agreement. For alternatives, business owners might consider exploring our compilation of top merchant account providers.
BASYS Processing Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | No |
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Telemarketing | No |
Misleading Marketing | No |
Discloses All Important Terms | Yes |
No Independent Sales Teams
From online job postings and BASYS Processing reviews about sales, it would appear that BASYS runs no outside sales agents and operates only in-house sales and support. We find this to be a reassuring fact about any payment provider, and BASYS has the positive reviews to support this.
This compares favorably to our list of best credit card processors.
BASYS Contract Terms
BASYS Processing rates and contract terms appear to be clear. Business owners are still advised to carefully read all parts of their agreements and contracts.
Our BASYS Processing Review Summary
Our Final Thoughts
While BASYS is still a relatively new name compared to some longer-running credit card processing providers, it appears to provide top-notch sales and support for its clients. With a flexible fee structure and helpful customer service, we see no reason not to recommend BASYS for merchant accounts and credit card processing at this time.
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Christian Theresa
BASYS Processing has truly been a game-changer for our business! Their top-notch payment processing solutions have simplified our transactions and streamlined our operations. From the moment we partnered with them, it’s been smooth sailing. The team’s expertise and responsive support have been second to none. Whether it’s handling credit card payments or navigating complex issues, they’ve got it all covered. Plus, their transparent pricing and no-hidden-fees policy give us the confidence that we’re getting the best value for our money. BASYS Processing has exceeded our expectations, and we couldn’t be happier with the results. Highly recommend them to any business looking for reliable, efficient, and hassle-free payment processing. Thumbs up!