BASYS Processing Reviews & Complaints

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4.5
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How did they treat you? ▼

Pros & Cons
Pros: Cons:
Enhanced security features. $0.35 batch fee charged.
Positive customer service experience. Variable contract terms.
Flexible fee structure. Monthly and annual fees apply.
In-house PCI compliance support. Higher rates for AMEX cards.
Next-day funding available. Equipment leasing options.

Company Overview

BASYS is a credit and debit card processor based in Lenexa, KS. In 2022, BASYS partnered with business intelligence marketing software provider Surefire Local.

BASYS Processing Payment Processing

BASYS provides several types of payment solutions for merchant accounts along with physical POS systems. They are a reseller of Clover POS products and offer Vital POS systems as well. The company also provides gift card support, mobile solutions, e-commerce solutions, and virtual terminals for their merchant accounts. We have seen BASYS utilized as the backend processor by other merchant account providers, such as Kotapay.

BASYS Processing's POS Systems

BASYS Processing offers POS systems that are easy to integrate with the existing infrastructure of businesses. The systems allow for smooth transaction processing, inventory management, and can be tailored to specific industry requirements, providing a comprehensive payment processing solution that aligns with the operational needs of businesses.

Online and Mobile Payment Solutions from BASYS Processing

Recognizing the growing relevance of online and mobile transactions, BASYS Processing provides a robust suite of online and mobile payment solutions. These services ensure businesses can manage online and mobile transactions securely and efficiently, catering to a digital-first customer base.

Virtual Terminal Services by BASYS Processing

For businesses that require the flexibility to handle transactions via mail orders or over the phone, BASYS Processing provides a virtual terminal service. This feature enables businesses to manually input card details into a secure online system, providing a flexible solution for processing remote payments.

Integrated Business Management Tools from BASYS Processing

Beyond their core payment processing services, BASYS Processing offers integrated software solutions designed to streamline various aspects of business operations. These tools range from payment processing to inventory management, customer relationship management (CRM), and data analytics, aiding businesses in enhancing their overall operational efficiency.

Location & Ownership

The company is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, and is headquartered at 15300 W 105th Terrace, Lenexa, KS 66219. Brad Oddo is listed as the founder and CEO.

BASYS payment processing
BASYS offers a variety of standard payment processing services

BASYS Processing Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints Very Few
Live Customer Support Yes
Most Common Complaint Unclear contract terms
Recent Lawsuits No

Very Few Complaints

BASYS Processing enjoys a commendable reputation online and among its clientele. The bulk of BASYS reviews are positive, suggesting a significant investment in customer service and support training. However, some clients have noted unclear presentation of rates, particularly among businesses with low sales volume. These concerns mainly arise from accounts with minimal transaction activity, implying that BASYS might charge higher rates for low-volume accounts. While there’s no evidence of rate misrepresentation by BASYS, it’s prudent for businesses in the low-volume category to thoroughly review contract details. Feel free to share your BASYS Processing experiences in the comments.

BASYS Lawsuits and Fines

Our research found no class-action lawsuits or FTC complaints against BASYS Processing. Dissatisfied clients are encouraged to report issues to relevant supervisory organizations and leave a review in the comments below.

BASYS Customer Support Options

BASYS offers several support channels, including telephone support during business hours, a customer service chat feature, and a support form, ensuring accessibility for client inquiries and assistance.

BASYS Customer Service Numbers

  • (800) 386-0711 – Toll-Free Customer Support
  • (855) 747-3065 – IQ Support
  • (888) 366-1325 – IQ Pro Support
  • (913) 888-5522 – Fax

Other Support Options

These support options align well with those provided by the best customer support providers in the industry.

BASYS Processing Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 1

No Complaints

According to the Better Business Bureau BASYS has an “A+” performance, has been in business for 19 years, and has been accredited with the Better Business Bureau since 2014. The company has 1 complaint in the last 36 months. The 1 complaint was resolved to the satisfaction of the merchant.

What Merchants Say

BASYS has 0 reviews in the last 36 months through the BBB. A previous review described a positive customer service experience:

A refreshing a uniquely transparent credit card processing company with a culture of working exceptionally hard to deliver incredible customer service while having a work culture that feels like family and embodies support and growth. It’s evident to me it starts at the top with Brad and every person on the team embodies the core values of BASYS. I’m proud to partner with them and so happy Nicole is my portfolio manager, Lisa has had my training top of mind and tailored to me and my specific needs and gaps of knowledge and aligned it with my strengths. Sarah and her team went straight to work on my marketing needs and ideas and I’m so excited to see what they come up with. I, quite literally, feel as though I have inherited another family across the country! Thank you Brad, Rick, Nicole, Sarah, Lisa, Sean, Jordyn, Rosie and everyone else from BASYS who is working so dang hard to enhance my client’s businesses and enable their businesses to grow while helping to save them some CA$H!!

An “A” Performance Overall

BASYS seems to have overwhelmingly positive reviews associated with it. We agree with the Better Business Bureau’s rating of an “A” at this time.

BASYS Processing Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Flexible Contract Terms

BASYS provides a transaction rate of 2.60% for swiped or dipped transactions using Visa, MasterCard, and Discover cards. Transactions that are keyed-in have a rate of 3.55%, with AMEX transactions incurring higher rates. Additionally, there is a $0.35 batch fee and an annual charge of $41.95. BASYS also supports a surcharge model, allowing businesses to transfer the cost of credit card processing fees to their customers.

Discussing Contract Pricing

Currently, a detailed BASYS Processing contract is not available for review. Business owners who have engaged with BASYS for their payment services are invited to share their experiences in the comments section. It’s advisable for business owners to actively discuss pricing and contract details, ensuring a thorough understanding of the terms before agreement. For alternatives, business owners might consider exploring our compilation of top merchant account providers.

BASYS Processing Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms Yes

No Independent Sales Teams

From online job postings and BASYS Processing reviews about sales, it would appear that BASYS runs no outside sales agents and operates only in-house sales and support. We find this to be a reassuring fact about any payment provider, and BASYS has the positive reviews to support this.

This compares favorably to our list of best credit card processors.

BASYS Contract Terms

BASYS Processing rates and contract terms appear to be clear. Business owners are still advised to carefully read all parts of their agreements and contracts.

Our BASYS Processing Review Summary

Our Final Thoughts

While BASYS is still a relatively new name compared to some longer-running credit card processing providers, it appears to provide top-notch sales and support for its clients. With a flexible fee structure and helpful customer service, we see no reason not to recommend BASYS for merchant accounts and credit card processing at this time.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did BASYS Processing Treat You?

1 User Reviews

  • Christian Theresa

    BASYS Processing has truly been a game-changer for our business! Their top-notch payment processing solutions have simplified our transactions and streamlined our operations. From the moment we partnered with them, it’s been smooth sailing. The team’s expertise and responsive support have been second to none. Whether it’s handling credit card payments or navigating complex issues, they’ve got it all covered. Plus, their transparent pricing and no-hidden-fees policy give us the confidence that we’re getting the best value for our money. BASYS Processing has exceeded our expectations, and we couldn’t be happier with the results. Highly recommend them to any business looking for reliable, efficient, and hassle-free payment processing. Thumbs up!

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