BASYS Processing 2023: Reviews & Complaints
(800) 386-0711 Company Overview
BASYS is a credit and debit card processor based in Lenexa, KS. In 2022, BASYS partnered with business intelligence marketing software provider Surefire Local.
BASYS Processing Payment Processing
BASYS provides several types of payment solutions for merchant accounts along with physical POS systems. They are a reseller of Clover POS products and offer Vital POS systems as well. The company also provides gift card support, mobile solutions, e-commerce solutions, and virtual terminals for their merchant accounts. We have seen BASYS utilized as the backend processor by other merchant account providers, such as Kotapay.
BASYS Processing’s POS Systems
BASYS Processing offers POS systems that are easy to integrate with the existing infrastructure of businesses. The systems allow for smooth transaction processing, inventory management, and can be tailored to specific industry requirements, providing a comprehensive payment processing solution that aligns with the operational needs of businesses.
Online and Mobile Payment Solutions from BASYS Processing
Recognizing the growing relevance of online and mobile transactions, BASYS Processing provides a robust suite of online and mobile payment solutions. These services ensure businesses can manage online and mobile transactions securely and efficiently, catering to a digital-first customer base.
Virtual Terminal Services by BASYS Processing
For businesses that require the flexibility to handle transactions via mail orders or over the phone, BASYS Processing provides a virtual terminal service. This feature enables businesses to manually input card details into a secure online system, providing a flexible solution for processing remote payments.
Integrated Business Management Tools from BASYS Processing
Beyond their core payment processing services, BASYS Processing offers integrated software solutions designed to streamline various aspects of business operations. These tools range from payment processing to inventory management, customer relationship management (CRM), and data analytics, aiding businesses in enhancing their overall operational efficiency.
Location & Ownership
The company is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, and is headquartered at 15300 W 105th Terrace, Lenexa, KS 66219. Brad Oddo is listed as the founder and CEO.
Table of Contents
- Costs & Contract: There are online reports that costs can…
- Complaints & Service: Complaints number few on…
- BBB Rating: Has an “A+” rating and has received…
- Sales & Marketing: Does not hire independent sales agents and has received…
BASYS Processing Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | Very Few |
| Live Customer Support | Yes |
| Most Common Complaint | Unclear contract terms |
| Recent Lawsuits | No |
Very Few Complaints
BASYS appears to have a very good reputation online and with its existing client base. The majority of BASYS reviews are quite positive in tone, and it appears that BASYS puts a good deal of effort and training into its customer service and support staff.
We did find some BASYS Processing reviews from clients who claimed BASYS did not present its rates clearly. These BASYS complaints tend to be from businesses that have very low sales volume, some not making any transactions for months at a time. The complaints seem to indicate that BASYS charges a higher rate for merchant accounts that do not process at a certain volume. While we have found no indication that BASYS misrepresents its rates, businesses who might fall into this low-volume category are advised to carefully read all contract details. If you have your own BASYS Processing complaint to make, please do so in the comments below.
BASYS Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against BASYS Processing. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations and by leaving a review of your own in the comment section of this article below.
BASYS Customer Support Options
BASYS offers telephone support through normal business hours as well as customer service chat and a customer support form.
BASYS Customer Service Numbers
- (800) 386-0711 – Toll-Free Customer Support
- (855) 747-3065 – IQ Support
- (888) 366-1325 – IQ Pro Support
- (913) 888-5522 – Fax
Other Support Options
- Chatbot
- Support form
- Customer service email addresses
- [email protected] – General Info
- [email protected] – General Customer Support
- [email protected] – IQ Support
- [email protected] – IQ Pro Support
These channels come close to those offered by the providers with the best customer support.
BASYS Processing Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| BBB Reports | 1 |
No Complaints
According to the Better Business Bureau BASYS has an “A+” performance, has been in business for 19 years, and has been accredited with the Better Business Bureau since 2014. The company has 1 complaint in the last 36 months. The 1 complaint was resolved to the satisfaction of the merchant.
What Merchants Say
BASYS has 0 reviews in the last 36 months through the BBB. A previous review described a positive customer service experience:
A refreshing a uniquely transparent credit card processing company with a culture of working exceptionally hard to deliver incredible customer service while having a work culture that feels like family and embodies support and growth. It’s evident to me it starts at the top with Brad and every person on the team embodies the core values of BASYS. I’m proud to partner with them and so happy Nicole is my portfolio manager, Lisa has had my training top of mind and tailored to me and my specific needs and gaps of knowledge and aligned it with my strengths. Sarah and her team went straight to work on my marketing needs and ideas and I’m so excited to see what they come up with. I, quite literally, feel as though I have inherited another family across the country! Thank you Brad, Rick, Nicole, Sarah, Lisa, Sean, Jordyn, Rosie and everyone else from BASYS who is working so dang hard to enhance my client’s businesses and enable their businesses to grow while helping to save them some CA$H!!
An “A” Performance Overall
BASYS seems to have overwhelmingly positive reviews associated with it. We agree with the Better Business Bureau’s rating of an “A” at this time.
BASYS Processing Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | Unclear |
| Monthly & Annual Fees | Yes |
| Processing Rates | Variable |
| Equipment Leasing | Yes |
Variable Contract Terms
BASYS advertises a 2.60% transaction rate for swiped or dipped Visa, MasterCard, and Discover. Keyed-in cards will be charged at 3.55%, along with higher rates for AMEX. There is a $0.35 batch fee, and a recurring $41.95 annual charge. BASYS also offers a surcharge model, where clients can pass off the cost of credit card processing to the customer.
Negotiate Contract Pricing
We have not been able to find a BASYS Processing contract at this time. Businesses that have recently signed up for payment services through BASYS are encouraged to leave a comment below describing their experience. Business owners are again encouraged to negotiate pricing and contract terms and to read all BASYS contracts thoroughly before signing in these cases. We also encourage business owners to check out our list of the providers of the best merchant accounts.
BASYS Processing Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | No |
| Telemarketing | No |
| Misleading Marketing | No |
| Discloses All Important Terms | Yes |
No Independent Sales Teams
From online job postings and BASYS Processing reviews about sales, it would appear that BASYS runs no outside sales agents and operates only in-house sales and support. We find this to be a reassuring fact about any payment provider, and BASYS has the positive reviews to support this.
This compares favorably to our list of best credit card processors.
BASYS Contract Terms
BASYS Processing rates and contract terms appear to be clear. Business owners are still advised to carefully read all parts of their agreements and contracts.
Our BASYS Processing Review Summary
Our Final Thoughts
While BASYS is still a relatively new name compared to some longer-running credit card processing providers, it appears to provide top-notch sales and support for its clients. With a flexible fee structure and helpful customer service, we see no reason not to recommend BASYS for merchant accounts and credit card processing at this time.
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Christian Theresa
BASYS Processing has truly been a game-changer for our business! Their top-notch payment processing solutions have simplified our transactions and streamlined our operations. From the moment we partnered with them, it’s been smooth sailing. The team’s expertise and responsive support have been second to none. Whether it’s handling credit card payments or navigating complex issues, they’ve got it all covered. Plus, their transparent pricing and no-hidden-fees policy give us the confidence that we’re getting the best value for our money. BASYS Processing has exceeded our expectations, and we couldn’t be happier with the results. Highly recommend them to any business looking for reliable, efficient, and hassle-free payment processing. Thumbs up!