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Tell us about your experience with BASYS Processing in the comment section below.
(800) 386-0711Kansas-Based Processing
BASYS is a credit and debit card processor based in Lenexa, KS. In 2022, BASYS partnered with business intelligence marketing software provider Surefire Local.
BASYS Processing Payment Processing
BASYS provides several types of payment solutions for merchant accounts along with physical POS systems. They are a reseller of Clover POS products and offer Vital POS systems as well. The company also provides gift card support, mobile solutions, e-commerce solutions, and virtual terminals for their merchant accounts. We have seen BASYS utilized as the backend processor by other merchant account providers, such as Kotapay.
BASYS Processing Location & Ownership
The company is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, and is headquartered at 15300 W 105th Terrace, Lenexa, KS 66219. Brad Oddo is listed as the founder and CEO.
Review Table of Contents
- Costs & Contract: There are online reports that costs can vary based on sales volume.
- Complaints & Service: BASYS Processing complaints number few on public complaints forums.
- BBB Rating: BASYS has an “A+” rating and has received 1 complaint and 1 review in the past 3 years.
- Sales & Marketing: The company does not hire independent sales agents and has received very few complaints about its sales practices.
BASYS offers a variety of standard payment processing services
Should You Trust BASYS Processing?
Lawsuits, Reviews & Complaints
Complaint Summary
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Total Complaints
Very Few
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Common Complaint
Unclear contract term
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Very Few Complaints
BASYS appears to have a very good reputation online and with its existing client base. The majority of BASYS reviews are quite positive in tone, and it appears that BASYS puts a good deal of effort and training into its customer service and support staff.
We did find some BASYS Processing complaints from merchants who claimed BASYS did not present its rates clearly. These BASYS complaints tend to be from merchants who have very low sales volume, some not making any transactions for months at a time. The complaints seem to indicate that BASYS charges a higher rate for merchant accounts that do not process at a certain volume. While we have found no indication that BASYS misrepresents its rates, merchants who might fall into this low-volume category are advised to carefully read all contract details. If you have your own BASYS Processing complaint to make, please do so in the comments below.
BASYS Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against BASYS Processing. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations and by leaving a review of your own in the comment section of this article below.
BASYS Customer Service Options
BASYS offers telephone support through normal business hours as well as customer service chat and a customer support form.
We have located multiple BASYS customer service phone numbers:
(800) 386-0711 – Toll-Free Customer Support
(855) 747-3065 – IQ Support
(888) 366-1325 – IQ Pro Support
(913) 888-5522 – Fax
BASYS also offers the following customer service email addresses:
[email protected] – General Info
[email protected] – General Customer Support
[email protected] – IQ Support
[email protected] – IQ Pro Support
These channels come close to those offered by the providers with the best customer support.
Is the BBB Rating for BASYS Processing Accurate?
Better Business Bureau Profile
BBB Summary
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Total Complaints
1
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Resolved Complaints
1
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No Complaints
According to the Better Business Bureau BASYS has an “A+” performance, has been in business for 19 years, and has been accredited with the Better Business Bureau since 2014. The company has 1 complaint in the last 36 months. The 1 complaint was resolved to the satisfaction of the merchant.
What Merchants Say
BASYS has 1 review in the last 36 months through the BBB, which describes a positive customer service experience:
A refreshing a uniquely transparent credit card processing company with a culture of working exceptionally hard to deliver incredible customer service while having a work culture that feels like family and embodies support and growth. It’s evident to me it starts at the top with Brad and every person on the team embodies the core values of BASYS. I’m proud to partner with them and so happy Nicole is my portfolio manager, Lisa has had my training top of mind and tailored to me and my specific needs and gaps of knowledge and aligned it with my strengths. Sarah and her team went straight to work on my marketing needs and ideas and I’m so excited to see what they come up with. I, quite literally, feel as though I have inherited another family across the country! Thank you Brad, Rick, Nicole, Sarah, Lisa, Sean, Jordyn, Rosie and everyone else from BASYS who is working so dang hard to enhance my client’s businesses and enable their businesses to grow while helping to save them some CA$H!!
An “A” Performance Overall
BASYS seems to have overwhelmingly positive reviews associated with it. We agree with the Better Business Bureau’s rating of an “A” at this time.
How Expensive is BASYS Processing Service?
Rates, Fees, and Contract Terms
Cost Summary
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Swiped Rate
2.6%
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Keyed-in Rate
3.55%
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Amex Rate
3.4%
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Batch Fee
$.35
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Sign-up Fee
$41.95
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Annual Renewal
$41.95
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Variable Contract Terms
BASYS advertises a 2.60% transaction rate for swiped or dipped Visa, MasterCard, and Discover. Keyed-in cards will be charged at 3.55%, along with higher rates for AMEX. There is a $0.35 batch fee, and a recurring $41.95 annual charge. BASYS also offers a surcharge model, where merchants can pass off the cost of credit card processing to the customer.
Negotiate Contract Pricing
We have not been able to find a BASYS Processing contract at this time. Merchants who have recently signed up for payment services through BASYS are encouraged to leave a comment below describing their experience. Merchants are again encouraged to negotiate pricing and contract terms and to read all BASYS contracts thoroughly before signing in these cases. We also encourage merchants to check out our list of the providers of the best merchant accounts.
Does BASYS Processing Use Deceptive Marketing?
Advertising & Sales Strategy
Key Points
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Utilizes Independ Sales Teams
No
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No Independent Sales Teams
From online job postings and BASYS Processing reviews about sales, it would appear that BASYS runs no outside sales agents and operates only in-house sales and support. We find this to be a reassuring fact about any payment provider, and BASYS has the positive reviews to support this.
This compares favorably to our list of best credit card processors.
BASYS Contract Terms
BASYS Processing rates and contract terms appear to be clear. Merchants are still advised to carefully read all parts of their agreements and contracts. We have located some BASYS Processing complaints associated with unclear contract terms. If any of our readers have had experience with a BASYS contract, we ask them to comment below.
Does BASYS Processing Deserve Your Business?
Review Summary & Our Thoughts
A Decent Option
While BASYS is still a relatively new name compared to some longer-running payment providers, it appears to provide top-notch sales and support for its clients. With a flexible fee structure and helpful customer service, we see no reason not to recommend BASYS for merchant accounts and credit card processing at this time.
Customer & Employee Reviews
What Others Are Saying About BASYS Processing