BASYS Processing 2023: Reviews & Complaints

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BASYS Processing Rating
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image of a phone image of a phone that changes when your mouse hovers over it (800) 386-0711 View Pricing

Company Overview

BASYS is a credit and debit card processor based in Lenexa, KS. In 2022, BASYS partnered with business intelligence marketing software provider Surefire Local.

BASYS Processing Payment Processing

BASYS provides several types of payment solutions for merchant accounts along with physical POS systems. They are a reseller of Clover POS products and offer Vital POS systems as well. The company also provides gift card support, mobile solutions, e-commerce solutions, and virtual terminals for their merchant accounts. We have seen BASYS utilized as the backend processor by other merchant account providers, such as Kotapay.

BASYS Processing’s POS Systems

BASYS Processing offers POS systems that are easy to integrate with the existing infrastructure of businesses. The systems allow for smooth transaction processing, inventory management, and can be tailored to specific industry requirements, providing a comprehensive payment processing solution that aligns with the operational needs of businesses.

Online and Mobile Payment Solutions from BASYS Processing

Recognizing the growing relevance of online and mobile transactions, BASYS Processing provides a robust suite of online and mobile payment solutions. These services ensure businesses can manage online and mobile transactions securely and efficiently, catering to a digital-first customer base.

Virtual Terminal Services by BASYS Processing

For businesses that require the flexibility to handle transactions via mail orders or over the phone, BASYS Processing provides a virtual terminal service. This feature enables businesses to manually input card details into a secure online system, providing a flexible solution for processing remote payments.

Integrated Business Management Tools from BASYS Processing

Beyond their core payment processing services, BASYS Processing offers integrated software solutions designed to streamline various aspects of business operations. These tools range from payment processing to inventory management, customer relationship management (CRM), and data analytics, aiding businesses in enhancing their overall operational efficiency.

Location & Ownership

The company is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, and is headquartered at 15300 W 105th Terrace, Lenexa, KS 66219. Brad Oddo is listed as the founder and CEO.

Table of Contents

BASYS payment processing
BASYS offers a variety of standard payment processing services

BASYS Processing Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints Very Few
Live Customer Support Yes
Most Common Complaint Unclear contract terms
Recent Lawsuits No

Very Few Complaints

BASYS appears to have a very good reputation online and with its existing client base. The majority of BASYS reviews are quite positive in tone, and it appears that BASYS puts a good deal of effort and training into its customer service and support staff.

We did find some BASYS Processing reviews from clients who claimed BASYS did not present its rates clearly. These BASYS complaints tend to be from businesses that have very low sales volume, some not making any transactions for months at a time. The complaints seem to indicate that BASYS charges a higher rate for merchant accounts that do not process at a certain volume. While we have found no indication that BASYS misrepresents its rates, businesses who might fall into this low-volume category are advised to carefully read all contract details. If you have your own BASYS Processing complaint to make, please do so in the comments below.

BASYS Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against BASYS Processing. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations and by leaving a review of your own in the comment section of this article below.

BASYS Customer Support Options

BASYS offers telephone support through normal business hours as well as customer service chat and a customer support form.

BASYS Customer Service Numbers

  • (800) 386-0711 – Toll-Free Customer Support
  • (855) 747-3065 – IQ Support
  • (888) 366-1325 – IQ Pro Support
  • (913) 888-5522 – Fax

Other Support Options

These channels come close to those offered by the providers with the best customer support.

BASYS Processing Online Ratings

Here's How They Rate Online

Online Ratings Summary
Item Result
BBB Reports 1

No Complaints

According to the Better Business Bureau BASYS has an “A+” performance, has been in business for 19 years, and has been accredited with the Better Business Bureau since 2014. The company has 1 complaint in the last 36 months. The 1 complaint was resolved to the satisfaction of the merchant.

What Merchants Say

BASYS has 0 reviews in the last 36 months through the BBB. A previous review described a positive customer service experience:

A refreshing a uniquely transparent credit card processing company with a culture of working exceptionally hard to deliver incredible customer service while having a work culture that feels like family and embodies support and growth. It’s evident to me it starts at the top with Brad and every person on the team embodies the core values of BASYS. I’m proud to partner with them and so happy Nicole is my portfolio manager, Lisa has had my training top of mind and tailored to me and my specific needs and gaps of knowledge and aligned it with my strengths. Sarah and her team went straight to work on my marketing needs and ideas and I’m so excited to see what they come up with. I, quite literally, feel as though I have inherited another family across the country! Thank you Brad, Rick, Nicole, Sarah, Lisa, Sean, Jordyn, Rosie and everyone else from BASYS who is working so dang hard to enhance my client’s businesses and enable their businesses to grow while helping to save them some CA$H!!

An “A” Performance Overall

BASYS seems to have overwhelmingly positive reviews associated with it. We agree with the Better Business Bureau’s rating of an “A” at this time.

BASYS Processing Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Cancellation Penalties Unclear
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Variable Contract Terms

BASYS advertises a 2.60% transaction rate for swiped or dipped Visa, MasterCard, and Discover. Keyed-in cards will be charged at 3.55%, along with higher rates for AMEX. There is a $0.35 batch fee, and a recurring $41.95 annual charge. BASYS also offers a surcharge model, where clients can pass off the cost of credit card processing to the customer.

Negotiate Contract Pricing

We have not been able to find a BASYS Processing contract at this time. Businesses that have recently signed up for payment services through BASYS are encouraged to leave a comment below describing their experience. Business owners are again encouraged to negotiate pricing and contract terms and to read all BASYS contracts thoroughly before signing in these cases. We also encourage business owners to check out our list of the providers of the best merchant accounts.

BASYS Processing Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms Yes

No Independent Sales Teams

From online job postings and BASYS Processing reviews about sales, it would appear that BASYS runs no outside sales agents and operates only in-house sales and support. We find this to be a reassuring fact about any payment provider, and BASYS has the positive reviews to support this.

This compares favorably to our list of best credit card processors.

BASYS Contract Terms

BASYS Processing rates and contract terms appear to be clear. Business owners are still advised to carefully read all parts of their agreements and contracts.

Our BASYS Processing Review Summary

Our Final Thoughts

While BASYS is still a relatively new name compared to some longer-running credit card processing providers, it appears to provide top-notch sales and support for its clients. With a flexible fee structure and helpful customer service, we see no reason not to recommend BASYS for merchant accounts and credit card processing at this time.

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Your Comments & Reviews

How Did BASYS Processing Treat You?

1 Responses

  • Christian Theresa

    BASYS Processing has truly been a game-changer for our business! Their top-notch payment processing solutions have simplified our transactions and streamlined our operations. From the moment we partnered with them, it’s been smooth sailing. The team’s expertise and responsive support have been second to none. Whether it’s handling credit card payments or navigating complex issues, they’ve got it all covered. Plus, their transparent pricing and no-hidden-fees policy give us the confidence that we’re getting the best value for our money. BASYS Processing has exceeded our expectations, and we couldn’t be happier with the results. Highly recommend them to any business looking for reliable, efficient, and hassle-free payment processing. Thumbs up!

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