In this review of BASYS Processing, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific services provided. By the end of this review, you will understand whether BASYS Processing meets your payment processing needs.
About BASYS
BASYS is a credit and debit card processor based in Lenexa, KS. In 2022, BASYS partnered with business intelligence marketing software provider Surefire Local.
BASYS offers a range of payment solutions for merchant accounts, including physical POS systems. They resell Clover POS products and also provide Vital POS systems. Their services include support for gift cards, mobile solutions, e-commerce solutions, and virtual terminals. BASYS is sometimes used as the backend processor by other merchant account providers, such as Kotapay.
POS Systems
BASYS Processing provides POS systems designed for easy integration with existing business infrastructure. These systems support seamless transaction processing and inventory management, and can be customized to meet the specific needs of different industries.
Online and Mobile Payment Solutions
To address the increasing importance of online and mobile transactions, BASYS Processing offers a comprehensive suite of online and mobile payment solutions. These services help businesses manage online and mobile transactions securely and efficiently, catering to the needs of a digital-first customer base.
Virtual Terminal Services
For businesses that need to process transactions via mail orders or over the phone, BASYS Processing offers virtual terminal services. This feature allows businesses to manually input card details into a secure online system, providing a flexible solution for handling remote payments.
Integrated Business Management Tools
In addition to payment processing, BASYS Processing provides integrated software solutions to streamline various aspects of business operations. These tools include payment processing, inventory management, customer relationship management (CRM), and data analytics, helping businesses improve overall operational efficiency.
Location & Ownership
The company is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, and is headquartered at 15300 W 105th Terrace, Lenexa, KS 66219. Brad Oddo is listed as the founder and CEO.
BASYS Processing Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
Very Few
Live Customer Support
Yes
Most Common Complaint
Unclear contract terms
Recent Lawsuits
No
Very Few Complaints
BASYS Processing enjoys a commendable reputation online and among its clientele. The bulk of BASYS reviews are positive, suggesting a significant investment in customer service and support training. However, some clients have noted unclear presentation of rates, particularly among businesses with low sales volume. These concerns mainly arise from accounts with minimal transaction activity, implying that BASYS might charge higher rates for low-volume accounts. While there’s no evidence of rate misrepresentation by BASYS, it’s prudent for businesses in the low-volume category to thoroughly review contract details. Feel free to share your BASYS Processing experiences in the comments.
BASYS Lawsuits and Fines
Our research found no class-action lawsuits or FTC complaints against BASYS Processing. Dissatisfied clients are encouraged to report issues to relevant supervisory organizations and leave a review in the comments below.
BASYS Customer Support Options
BASYS offers several support channels, including telephone support during business hours, a customer service chat feature, and a support form, ensuring accessibility for client inquiries and assistance.
According to the Better Business Bureau BASYS has an “A+” performance, has been in business for 19 years, and has been accredited with the Better Business Bureau since 2014. The company has 1 complaint in the last 36 months. The 1 complaint was resolved to the satisfaction of the merchant.
What Merchants Say
BASYS has 0 reviews in the last 36 months through the BBB. A previous review described a positive customer service experience:
A refreshing a uniquely transparent credit card processing company with a culture of working exceptionally hard to deliver incredible customer service while having a work culture that feels like family and embodies support and growth. It’s evident to me it starts at the top with Brad and every person on the team embodies the core values of BASYS. I’m proud to partner with them and so happy Nicole is my portfolio manager, Lisa has had my training top of mind and tailored to me and my specific needs and gaps of knowledge and aligned it with my strengths. Sarah and her team went straight to work on my marketing needs and ideas and I’m so excited to see what they come up with. I, quite literally, feel as though I have inherited another family across the country! Thank you Brad, Rick, Nicole, Sarah, Lisa, Sean, Jordyn, Rosie and everyone else from BASYS who is working so dang hard to enhance my client’s businesses and enable their businesses to grow while helping to save them some CA$H!!
An “A” Performance Overall
BASYS seems to have overwhelmingly positive reviews associated with it. We agree with the Better Business Bureau’s rating of an “A” at this time.
BASYS provides a transaction rate of 2.60% for swiped or dipped transactions using Visa, MasterCard, and Discover cards. Transactions that are keyed-in have a rate of 3.55%, with AMEX transactions incurring higher rates. Additionally, there is a $0.35 batch fee and an annual charge of $41.95. BASYS also supports a surcharge model, allowing businesses to transfer the cost of credit card processing fees to their customers.
Discussing Contract Pricing
Currently, a detailed BASYS Processing contract is not available for review. Business owners who have engaged with BASYS for their payment services are invited to share their experiences in the comments section. It’s advisable for business owners to actively discuss pricing and contract details, ensuring a thorough understanding of the terms before agreement. For alternatives, business owners might consider exploring our compilation of top merchant account providers.
From online job postings and BASYS Processing reviews about sales, it would appear that BASYS runs no outside sales agents and operates only in-house sales and support. We find this to be a reassuring fact about any payment provider, and BASYS has the positive reviews to support this.
BASYS Processing rates and contract terms appear to be clear. Business owners are still advised to carefully read all parts of their agreements and contracts.
Our BASYS Processing Review Summary
Our Final Thoughts
While BASYS is still a relatively new name compared to some longer-running credit card processing providers, it appears to provide top-notch sales and support for its clients. With a flexible fee structure and helpful customer service, we see no reason not to recommend BASYS for merchant accounts and credit card processing at this time.
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In the late 2000s, as a broke college student struggling to make ends meet, I was contacted by a merchant services company after uploading my resume to a job listings website. This company promised substantial commissions and ongoing residual income for simply persuading businesses to accept credit card payments. It seemed straightforward enough—after all, what business doesn’t need to process credit card payments? Following a phone interview with a persuasive “sales director,” I found myself embarking on what I believed would be an easy job that would significantly boost my bank account with reliable monthly income and large sales commissions. However, the lessons I learned would profoundly change my life in ways I could never have imagined.
After completing my sales training, I hit the ground running, eager to make sales. This broke college student was determined to improve his financial situation! My first attempt at a cold call, with no prior appointment, ended with a burly man in his 50s yelling at me to leave, claiming he had been “totally robbed” by someone like me before. As I hastily exited, puzzled and intimidated by his reaction, I couldn’t help but wonder what he meant. Throughout the day, I encountered similar hostility from other business owners, all expressing disdain for the industry I had been so excited to join that morning. Confused and curious, I decided to shift my approach from selling to listening.
I quickly uncovered that the merchant services sector was riddled with unethical practices, including hidden fees, deceptive marketing, fine-print traps, and much more. It dawned on me that I had nearly been tricked by a dubious company into selling overpriced services under contracts with long-term commitments, all without being fully aware of what I was promoting. Outraged, I resigned from that company but learned that there were indeed ethical credit card processing companies that treated their clients fairly. Over the next four years, I worked for one such company, assisting hundreds of businesses in securing cost-effective processing solutions. Yet, I also met many more who had been misled and trapped in onerous service agreements. Determined to help people steer clear of these unscrupulous providers, I launched this website in my spare time, dedicating myself to researching and sharing my findings on every merchant account provider I could investigate.
Gradually, more and more business owners began to discover my articles. As word spread, search engines started to rank my content highly, amplifying its reach. My efforts were making a difference! Eventually, the website garnered enough traffic to enable me to leave my job and focus on it full-time, a journey that has now spanned over a decade. This path has not been without its challenges; unscrupulous company owners have tried to intimidate and sue me into silence on several occasions. Yet, I have stood firm against each threat. Here I am, continuing to publish reviews and articles, hoping to safeguard others from the pitfalls of the credit card processing industry.
If you believe in my mission and wish to contribute, please share my articles on your websites and social media. Thank you for visiting!
Testimonials & Complaints
How Did BASYS Processing Treat You?
1 User Reviews
Christian Theresa
BASYS Processing has truly been a game-changer for our business! Their top-notch payment processing solutions have simplified our transactions and streamlined our operations. From the moment we partnered with them, it’s been smooth sailing. The team’s expertise and responsive support have been second to none. Whether it’s handling credit card payments or navigating complex issues, they’ve got it all covered. Plus, their transparent pricing and no-hidden-fees policy give us the confidence that we’re getting the best value for our money. BASYS Processing has exceeded our expectations, and we couldn’t be happier with the results. Highly recommend them to any business looking for reliable, efficient, and hassle-free payment processing. Thumbs up!
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Christian Theresa
BASYS Processing has truly been a game-changer for our business! Their top-notch payment processing solutions have simplified our transactions and streamlined our operations. From the moment we partnered with them, it’s been smooth sailing. The team’s expertise and responsive support have been second to none. Whether it’s handling credit card payments or navigating complex issues, they’ve got it all covered. Plus, their transparent pricing and no-hidden-fees policy give us the confidence that we’re getting the best value for our money. BASYS Processing has exceeded our expectations, and we couldn’t be happier with the results. Highly recommend them to any business looking for reliable, efficient, and hassle-free payment processing. Thumbs up!