Low Complaint Volume
Our research has uncovered just over 10 negative Blackbaud reviews, with none categorizing the company as a ripoff or scam. A particularly detailed negative review of Blackbaud Merchant Services suggests that while Blackbaud offers a robust array of features and has a strong sales team, it may be overpriced relative to its value and can have a steep learning curve. This sentiment is echoed in several reviews, both positive and negative, framing Blackbaud as a dependable, all-in-one solution suited for medium to large non-profit organizations. However, very small or very large charities might find the lack of third-party support or the cost of additional features limiting. We encourage you to share your own experiences with Blackbaud Merchant Services in the comments below to provide further insight to others.
Blackbaud Lawsuits and Fines
In 2018, Blackbaud faced a lawsuit from Mission Measurement Corporation in the Eastern Division of the United States District Court for the Northern Division of Illinois, accusing the company of violating the Defend Trade Secrets Act of 2016 by improperly using confidential information. The status of this case remains unresolved.
Another lawsuit was filed against Blackbaud in April 2018 in the Central District of California. In this class-action lawsuit, William Brown, et al v. Blackbaud, Inc, the plaintiffs allege that Smart Tuition, a Blackbaud subsidiary, included unlawful late fees in its contracts, violating California’s Unfair Competition Law. This case is also pending resolution.
In 2020, Blackbaud experienced a significant ransomware attack leading to a major data breach, impacting many clients including The American Red Cross and The Boy Scouts of America. The breach involved sensitive information for millions of individuals. This incident has led to at least one class-action lawsuit, focusing on Blackbaud’s delayed disclosure to its clients.
Additionally, Blackbaud has been fined nearly $200,000 for wage and hour violations and labor relations issues.
Blackbaud Customer Support Options
Blackbaud provides customer support options including a dedicated phone number and chat support, offering service levels that are in line with top-rated credit card processors known for excellent customer service.
Blackbaud Customer Service Numbers
- (800) 443-9441 – Toll-Free Customer Support
- (843) 216-6111 – Fax
- (800) 468-8996 – Billing
