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Calpian Commerce Review
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UPDATE 1/18/2019: Calpian Commerce and Calpian Inc. have been acquired by Excel Corporation. To be specific, Excel Corporation created a subsidiary called eVance Processing, Inc., under which it purchased substantially all of the U.S. operations of Calpian Inc. Excel Corporation is the parent company of Securus Payments, which has recently rebranded as “Chyp.” For up-to-date information regarding this organization, see our Chyp review.
Calpian Commerce (calpiancommerce.com), a wholly owned subsidiary of Dallas-based Calpian Inc., is a merchant account provider that came into being after purchasing the assets of Pipeline Data in March 2013. Calpian appears to have assumed control of the sales channels of Pipeline Data, which include SecurePay, Charge.com, Northern Merchant Services, World Products, Inc. (aka AIRCHARGE), Cardaccept.com, and PayPipe, Inc. Calpian Commerce is a registered ISO/MSP of Chase Paymentech Solutions, LLC; BMO Harris Bank, N.A., Chicago, Illinois; Merrick Bank; and Wells Fargo Bank, N.A., Walnut Creek, California. The company lists its address as 4400 North Point Parkway, Suite 295, Alpharetta, Georgia 30022. Chris Anderson is listed as the president of Calpian Commerce.
Calpian Commerce Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
We are currently able to locate four negative Calpian Commerce reviews, and none of these accuse the company of being a ripoff or a scam. The issues most commonly cited by complainants are fund holds, unexpected fees, and difficulty cancelling the service. It’s also worth noting that Pipeline Data was the subject of a high number of complaints during its time, specifically regarding its harsh cash reserve policy, long-term holds (up to 180 days) of large amounts, and poor customer service through both Pipeline Data’s subsidiaries and Cynergy Data. The various products and subsidiaries of Calpian are also showing moderate-to-high complaint totals. Although Calpian has a low complaint total for the brief time it has been active, the company’s subsidiaries and the reputation of Pipeline Data have lowered its score in this section.
Calpian Commerce Online Ratings
Here's How They Rate Online
|Product & Service Complaints||0|
|Billing & Collection Complaints||6|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Calpian Commerce has been accredited with the Better Business Bureau since May 2015 and is currently showing an “A” rating. The company has received six total complaints on its BBB profile in the past three years, with all of these related to billing or collection disputes. Four complaints have been resolved successfully, while two complaints were resolved to the dissatisfaction of the complainants. The company has also not received any informal reviews on its profile. Given Calpian’s complaint total and resolution ratio, we have slightly adjusted the BBB’s rating to an “A-.”
Calpian Commerce Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee||$350|
|PCI Compliance Fee||$185|
|Equipment Lease Terms||Variable|
Calpian Commerce and its subsidiaries appear to offer contract terms through Cynergy Data that include a three-year service agreement with an early termination fee of $350, a PCI Compliance fee of approximately $185, and various other assorted fees. Since there are many companies within the Calpian Commerce network of businesses that offer merchant services, it is very likely that these terms vary from provider to provider. Agents likely have some freedom to alter contract terms as they deem necessary, and these terms may change depending on a merchant’s size, business type, and time in business. Merchants are advised to read their contract terms carefully and ensure that they have all the requisite information about the account. If you have any specific knowledge of the standard Calpian Commerce contract, please leave that information in the comment section of this review.
Calpian Commerce Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Like Pipeline Data before it, Calpian Commerce does not appear to have a direct sales channel, instead marketing its services through several subsidiaries and ISOs. The company also appears to employ independent sales agents through these smaller companies, which is a common hiring practice within the credit card processing industry. We are currently unable to locate any negative Calpian Commerce reviews that accuse the company’s sales agents of unethical conduct, but we are weighing the very poor reputation of Pipeline Data against Calpian’s clean complaint record. Several of the subsidiaries of Pipeline Data are commonly accused by merchants of misleading sales tactics, and there is no indication at this time that Calpian has changed its policies in the short time it has been active. To its credit, Calpian Commerce itself does not appear to engage in deceptive advertising strategies in its official materials. At this time, we will award Calpian Commerce an average grade of “B.”
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