Cambridge Global Payments Review
Automating Payments Through a Globalized Marketplace
Founded in 1992, Cambridge Global Payments is a merchant account provider that specializes in B2B payment processing and automated invoice services for merchants making international transactions. To facilitate these types of transactions, the company provides merchants with integrations that accommodate payments in over 140 different currencies. Its solutions are aimed at financial institutions, law firms, as well as merchants in the e-commerce, entertainment, and healthcare industries by automating recurring and one-time payments from vendors. Additionally, the company provides merchants with virtual credit cards to send payments to partners throughout the globe, transcending boundaries imposed by exchanging in different currencies.
In addition to payment processing solutions, Cambridge Global Payments also offers an online trading platform, branded as Cambridge Link. This tool helps merchants navigate the complexity of international payments an foreign exchange trading. The company offers a team of traders that analyze international currency markets, place foreign exchange orders, and implement currency hedging strategies.
Location and Ownership
Cambridge Global Payments global headquarters is located at 212 King Street West Suite 400 Toronto, ON. The company also operates offices throughout Canada, the United States, Europe, and Australia. Cambridge Global Payments is part of the FLEETCOR business payments company. Ron Clarke is the CEO of FLEETCOR and Mark Frey is the president of Cambridge Global Payments.
Cambridge Global Payments Review Table of Contents
- Costs & Contract: Cambridge Global Payments does not disclose its contract terms, rates, or fees.
- Complaints & Service: Cambridge Global Payments has received fewer than 10 public complaints.
- BBB Rating: Cambridge Global Payments currently has an “A+” rating with the Better Business Bureau and has received 0 complaints in the last 3 years.
- Sales & Marketing: Cambridge Global Payments maintains an affiliate program but has not received any complaints about it or any of its in-house sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Cambridge Global Payments.
Cambridge Global Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||0|
|Live Customer Support||No|
|Most Common Complaint||N/A|
Low Complaint Total
There are no negative reviews about Cambridge Global Payments available online. However, information on various merchant and business review forums is sparse. Consequently, there are no online complaints accusing the company of being a scam or fraud.
Cambridge Global Payments Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Cambridge Global Payments. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Cambridge Global Payments Customer Support Support Options
Cambridge Global Payments offers dedicated customer support via a dedicated phone line during standard business hours. The company does provide an automated support form that helps customers with technical issues affecting Cambridge Link and for payment processing inquiries. It is likely that support representatives initiate contact with customers through this channel. While this is adequate, it is not as comprehensive as what the best merchant accounts for customer service offer.
A “B” Overall
Though the company doesn’t offer a 24/7 phone support line or dedicated email for technical support, it is possible that Cambridge Global Payments relies on its automated support form to extend its customer service contacts. Given the company’s approach to customer support, its clean complaint record, and the absence of lawsuits against it, Cambridge Global Payments receives a “B” rating in this category.
Cambridge Global Payments Online Ratings
Here's How They Rate Online
Online Ratings Summary
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Clean Complaint Record
Cambridge Global Payments has not been accredited by the Better Business Bureau. As of this review, the company has had 0 complaints filed against it since its profile was create by the BBB in May of 2018. The company does not have any informal reviews on its BBB profile either.
An “A” Overall
In keeping with our policy, companies with a clean record with the BBB garner an “A” rating in this category. As such, we agree with the BBB’s rating of Cambridge Global Payments. Merchants should be aware, however, that there are reasons to be skeptical of the BBB’s reviews.
Cambridge Global Payments Fees, Rates & Costs
A Closer Look at The Contract
|Automated Invoice Fee||1.00% - 4.99%|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||Undisclosed|
|PCI Compliance Fee||Undisclosed|
|Equipment Lease Terms||N/A|
Unclear Pricing and Fees
There is not much readily available information on the standard Cambridge Global Payments merchant agreement. Unlike conventional merchant accounts, the company focuses its services on automated invoicing. However, the company’s website also reflects that it provides payment processing to e-commerce merchants as well as a virtual terminal to accept payments on behalf of professional services offered by law firms, healthcare companies, and financial institutions. Cambridge Global Payments does not disclose the rates and fees it charges for its automated payments. It is also unclear if the company charges a PCI compliance fee or early termination fee.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Cambridge Global Payments also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates may apply to these e-commerce services.
A “C” Overall
The absence of available information on the company’s rate and fee structure makes it difficult to assess the cost of Cambridge Global Payment’s services. However, its specialization in the niche of international e-commerce payments, as well as automated invoicing for professional service merchants is a valuable asset to those businesses. In light of those considerations, the company receives a “C” in this category.
Cambridge Global Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Cambridge Global Payments Sales Tactics
The Cambridge Global Payments reflects that the company employs independent resellers. The company’s affiliate program incentives merchants to refer customers to its services for a portion of the profits made from referrals. The company does not have any public complaints regarding its affiliate program or in-house sales practices.
Limited Information on Rates and Fees
Cambridge Global Payments does not advertise any misleading information about its rate or fee structure. However, that is a byproduct of the company offering limited insight into this information. While the bulk of the company’s payment services relate to automated invoicing for recurring payments, its website also lists options to facilitate one time payments through an online platform. Without any disclosure of its pricing, it is difficult to assess the cost of the company’s services, transaction rates, or any other additional fees.
A “B” Overall
The absence of complaints against Cambridge Global Payments’ affiliate program or in-house sales practice reflects well on the company. As does its expertise in offering its customers a brokerage for foreign exchange trading. However, the lack of a transparent rate and fee structure for its automated payments, one-time payments, and e-commerce platform brings the company’s grade down to a “B” in this category.
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