Capital Payments Review
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Capital Payments
Rating
About Capital Payments
Founded in 2007 and headquartered in Melville, New York, Capital Payments is a merchant services provider offering electronic payment solutions to small and medium-sized businesses. The company provides services such as credit and debit card processing, point-of-sale (POS) systems, mobile payments, e-commerce integrations, and virtual terminals. Capital Payments operates as a registered Independent Sales Organization (ISO) for major banks and partners with various payment technology providers to deliver customized solutions. The company utilizes a network of independent sales agents, which can lead to variability in pricing and contract terms. While Capital Payments has been recognized for its competitive rates and customer service, some merchants have reported concerns regarding contract transparency and early termination fees.
Customer Reviews & Sentiment
This section will no longer be updated due to the fact that Capital Payments is now Bluefin.
Industry Scores & User Ratings
| PaymentPop | 1 |
|---|---|
| BBB | N/A |
PaymentPop Rating for Capital Payments
Negative Feedback
Capital Payments is not a reputable company. My small company was snookered into a 48 month lease for Clover equipment for an outrageous price. Then I was approached again late last year with a great offer. 3.28% Customer Credit card charge and $150 for life credit card processing fee. After asking about quite a few discrepancies with the contract they wanted me to sign, like debit card fees, and other fees I was assured those discrepancies did not pertain to me or I was reading it incorrectly. Once I signed the contract I was told too bad about the 3.28% customer credit card charge and it would be 3.5% and that was set by Clover and it was out of their hands. Guess what, I magically had another 48 month lease for Clover equipment that I am on the hook for. Do not do business with this company as they are cheats and get you into a lease you cannot get out of.
Positive Feedback
There are no positive reviews published about Capital Payments on the PaymentPop website.
Capital Payments BBB Rating
At the time of this review, Capital Payments has two Better Business Bureau profiles. The first uses the address for the New York based office and has an ‘A’ rating with a total of three complaints filed in the last 36 months. Two of the complaints are regarding problems with products and services, and one with advertising or sales issues. Only one was resolved to the merchants’ satisfaction leaving the other two unresolved, although the BBB believes that Capital Payments made a good faith effort.
The other BBB report is a little confusing because it uses the corporate headquarters address for the company, but says that is for “PayQuake and Capital Payments, LLC.” This report give the company a “C” rating with only one complaint filed. The complaint, concerning billing and collection, was not resolved to the merchants satisfaction. The BBB report itself appears to be incomplete and also misclassifies the type of business in which Capital Payments engages.
As of this review, there is only one other complaint filed outside of the BBB regarding Capital Payments. In the report a merchant complained of a bad experience regarding a hold that was placed on one of his sales causing him incur fees even though he was forced to reverse the transaction. Later he added another note stating that Capital Payments had promised to resolve the problem and refund the fees.
Processing Rates & Fees
This section will no longer be updated due to the fact that Capital Payments is now Bluefin.
Employee Reviews & Sales Practices
This section will no longer be updated due to the fact that Capital Payments is now Bluefin.
Capital Payments Competitors
Compare Capital Payments to competitors that earned top marks.
Bottom Line
This section will no longer be updated due to the fact that Capital Payments is now Bluefin.
