Agree with our rating?
Leave a comment below
Bluefin Payment Systems: Card Processing Reviews & Complaints
Agree with our rating?
Bluefin Payment Systems is a merchant account provider headquartered in Atlanta, Georgia. The company was launched in 2007 and formerly operated under the name Capital Payments. Since mid-2012, it has grown its market share under the BluePay brand. BluePay offers a proprietary payment gateway called PayConex and specializes in secure e-commerce merchant accounts. They focus on encryption and tokenization to create their security. In 2022, Bluefin acquired TECS Payment Systems.
A key offering from Merchant Account Solutions is their range of point-of-sale (POS) systems. These systems are designed to accommodate the unique needs of different businesses, from small retail stores to large restaurants. The POS systems help merchants manage inventory, track sales, and streamline customer transactions, ensuring smooth and efficient operations.
For online businesses, Merchant Account Solutions provides comprehensive e-commerce solutions. They enable merchants to accept payments through their websites or online stores, with secure payment gateways and customizable shopping cart integrations. This allows e-commerce businesses to offer their customers a seamless and secure online shopping experience.
Merchant Account Solutions offers a virtual terminal for businesses that don’t require a physical payment terminal. This web-based application allows merchants to process payments securely from any device with internet access. The virtual terminal is suitable for businesses such as e-commerce stores, phone order companies, and professional services providers that need a flexible and convenient payment processing solution.
Recurring Billing and Invoicing
For businesses that require regular billing, Merchant Account Solutions offers a recurring billing and invoicing feature. This allows merchants to set up and manage recurring payments easily, enabling consistent cash flow and more efficient billing processes.
Reporting and Analytics
With Merchant Account Solutions, merchants have access to detailed reporting and analytics tools. These tools help businesses track sales data, monitor customer spending habits, and analyze overall financial performance. This valuable information enables merchants to make data-driven decisions for business growth and improvement.
Merchant Account Solutions provides customer support through various channels, including phone, email, and live chat. Their support team is available to help merchants with any questions or concerns they may have while using the payment processing services, ensuring a seamless experience for both businesses and their customers.
Location & Ownership
Bluefin Payment Systems is headquartered at 8200 Roberts Drive, Atlanta, Georgia 30350, and is a registered ISO/MSP of Elavon, Inc., Georgia; and the Canadian branch of U.S. Bank National Association and Elavon. John Perry is the CEO of Bluefin.
Table of Contents
- Costs & Contract: Appears to offer a three-year contract through First Data (now Fiserv) with a variable early termination fee and…
- Complaints & Service: Has received fewer than 10 public complaints in regard to its…
- BBB Rating: Has an “A+” rating with the Better Business Bureau but has received 1 complaint and 3 reviews in the past three years regarding…
- Sales & Marketing: Does not appear to hire independent sales representatives and has not received any merchant complaints about its…
Bluefin Payment Systems Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||25+|
|Live Customer Support||Yes|
|Most Common Complaint||Fund-holds|
Low Complaint Total
We have located more than 25 negative Bluefin reviews, many of which can be found in the comment section of this review. Complainants cite delayed payouts, unreachable customer service, and difficulties with delays or fees upon canceling service. These negative Bluefin reviews have primarily been filed in the past three years with some consistency, but they do not paint an especially troubling picture of the company’s operations. If you have your own Bluefin review to make, please do so in the comments below
Public Complaint Response
We have seen multiple recent complaints regarding the way that Bluefin responds to public complaints. One such complaint describes pressure to remove or alter the complaint:
This company charged our non-profit organization for 10 months after we closed the account. Our numerous efforts to contact the and resolve the problem did not help. Stay away.
After posting the Google reviews, the company did attempt to resolve our issue. We later discovered that they were primarily interested in us updating or removing our Google reviews. They contacted us multiple times by phone and email asking for us to change the reviews. If you are considering Bluefin, be aware that it is possible that they have asked others to remove or modify negative reviews.
We are interested in doing business with organizations who always demonstrate care for customers, rather than those who only care after receiving a negative review, and then only care until the negative review is removed.
Another complainant shared a similar experience:
Too much to write about here and we’ve already wasted enough time with this company. Take a few minutes to read the other reviews. Then take your business elsewhere.
UPDATE: We contacted Bluefin 7 times to correct the issue. They refused every time – until we posted a negative review. Then, they became very motivated to correct the issue. So, if you are having trouble, you may want to start there.
Once they began attempting to resolve the issue, we became aware of other significant deficiencies. It took more than 3 weeks to fully resolve the issue. Our team and volunteer fielded 14 phone calls (almost daily calls) over a period of 3 weeks before the issue was finally resolved. Many of the calls were the vendor asking if the issue had been resolved when it had not been.
Again, unfortunate situation.
In response to the first complaint, Bluefin stated that “it is our policy to respond to every review our company receives, both positive and negative. It is also our policy to ask reviewers if a resolution was reached, if they would like to change their review.” It appears the Bluefin is extremely responsive to public complaints, but Bluefin clients should not consider amending any of their public reviews until their situation is fully resolved to their satisfaction.
In February 2016, Bluefin reached a settlement with the Federal Trade Commission following charges that it enabled a telemarketing scheme called The Tax Club to use merchant accounts to process consumers’ credit card payments. The Tax Club allegedly scammed consumers who were trying to start home-based businesses, and Bluefin (then operating as Capital Payments) was accused of processing payments for The Tax Club despite numerous red flags that the company was engaging in fraudulent activity. As a condition of the settlement, Bluefin “is banned from payment processing or acting as an ISO for several categories of clients and prohibited from assisting or facilitating any merchant it knows or should know, is violating the FTC Act or the TSR. In addition, Bluefin must screen prospective clients that meet certain criteria, monitor their sales activity to detect indications of deceptive conduct, and terminate contracts with those engaged in deceptive conduct.”
Bluefin Payment Systems Customer Support Options
Bluefin’s website offers a direct customer support line as well as an email form.
Bluefin Payment Systems Customer Service Number
- (800) 675-6573 – Toll-Free General Customer Service
Other Support Options
- Support form
- Email support address at [email protected]
These options are consistent with our expectations of the top-rated payment processors for great customer service, but recent merchant reports have lowered Bluefin’s score in this section.
Bluefin Payment Systems Online Ratings
Here's How They Rate Online
Under 5 Complaints
The company has been accredited by the BBB since 2017. The BBB awards Bluefin BBB accreditation and an “A+” rating with 1 complaint filed in the last 36 months.
What Merchants Say
Currently, Bluefin has 3 reviews posted in the last 36 months. The most recent review cited poor customer support:
So disappointed in this company. I have had nothing but issues. I was sent in all different directions, asked to resubmit, fill out new forms etc for days and then they tell me I need to create a brand new account. They could care less about their clients. After being a customer for 10 years they act like you are nothing. We have not been able to process a card for a whole week and now we are looking at another week with no credit card processor. The amount of my time they have caused me to waste is absurd. You would think they would work hard to keep your business but it seems like they could care less.
Clients can avoid this situation by taking the proper steps to cancel their merchant account without paying a fee.
An “A” Performance
Given the fact that the company has received only 1 complaint, we agree with the BBB’s rating at this time.
Bluefin Payment Systems Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Undisclosed|
|Processing Rates||1.00% - 4.99%|
Variable Contract Terms
There is very little publicly available information regarding the specifics of Bluefin’s contract terms. The company’s program guide through First Data (Fiserv) is available, but it does not outline any specific costs or terms except for the fact that the contract lasts for three years and includes an undisclosed termination fee. We have found 1 or 2 complaints related to fund-holds, but given Bluefin’s 2016 settlement (covered elsewhere in this review), it’s reasonable to assume that the company is now hyper-aggressive with respect to potentially fraudulent payments. Merchants in borderline-high-risk industries should be aware of this possibility and consider working with a high-risk specialist.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Bluefin also dedicates a portion of its website to advertising its secure virtual terminal and payment gateway service, called Payment iFrame. However, is not disclosed pricing on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
No Red Flags
Bluefin doesn’t appear to have any publicly listed complaints about its contract terms, but we were able to locate one complaint filed under the Capital Payments name regarding unauthorized fees. Since it has been some time since Capital Payments completed its rebranding, this older complaint will not negatively impact Bluefin’s score in this category. Bluefin has been awarded an “A” rating. Businesses are encouraged to compare Bluefin’s pricing to that of our best credit card processors.
Bluefin Payment Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
Inside Sales Team
Bluefin’s website is easy to navigate and generally much more informative than the average industry website. The company markets its proprietary PayConex gateway and clearly explains the terms of PCI compliance, for which it offers its clients a free reporting tool. Bluefin does not appear to use independent sales agents or practice deceptive marketing strategies, and there are currently no complaints that accuse the company’s sales team of nondisclosure or misrepresentation of costs. If you suspect that Bluefin is overcharging you, we recommend seeking a third-party statement audit.
Partnership With The Tax Club
Bluefin’s 2016 FTC settlement does suggest that the company may have improperly processed payments for a company that was bilking customers out of their hard-earned money. However, this type of conduct doesn’t negatively impact the experience that other Bluefin customers may have. While we would normally condemn any company’s efforts to intentionally scam other business owners, we don’t see the 2016 settlement as a red flag about Bluefin’s merchant-facing sales team. Still, we would encourage business owners to compare Bluefin to our list of best merchant services providers.
Copyright © 2023 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.