PaymentPop Rating for Card One International
Negative Feedback
There are no negative reviews published about Card One International on the PaymentPop website.
Positive Feedback
Honestly the lowest processing rates, fair contract, and amazing service. We do not have any complaints with card one international. This is a go to merchant service company if you want low monthly rates. Highly recommend them!
Card One International BBB Rating
Card One International has an “A+” rating with the Better Business Bureau and is not BBB accredited. The company has received 3 complaints in the past 3 years. Card One International has a 4.81 out of 5 star rating based on 21 user reviews on the Better Business Bureau website.
What Merchants Say
In addition to 3 complaints, Card One International, Inc. has acquired 43 informal reviews on its BBB profile in the last 3 years, 2 of which are negative in tone. The vast majority of these reviews have been posted recently and some use very similar language, leading us to believe that these new reviews may be at the request of the company. The most recent negative review details misleading contract terms and bad customer service:
Cancelled our contract with this merchant account company. We were given a good rate at the beginning; within the next three months, our fees were more than doubled. When we questioned this, we were told that our clients had been using more rewards credit cards than in the past. However, we have repeat business from the same clients and they were using the same cards. When we did not accept this explanation and threatened to move our account, we were told our plan would be changed to get back to the lower fees, but this was not begun until two months after the date promised. We cancelled in February and were required to sign an agreement that our account could stay open an additional 30-60 days in case of chargebacks. I was told the account would be closed quickly. However, it was not closed till the beginning of May (after I called and complained) and we were charged a service fee of $5 for March and April, as well as a minimum processing fee of $25 for each month. We are OK with the service fees but not the minimum processing fees as we had no intention of processing any transactions with Card One after February and we had cancelled in writing. I would not recommend this company to anyone. They gave no satisfactory explanation for the highly increased fees, did not credit any amounts when we complained, and were very slow to handle our cancellation. The agreement I was required to sign mentioned nothing about continued fees and it was at the discretion of Card One as to when they actually got around to closing the account. I am not surprised that Card One is not BBB accredited.
Clients who find themselves in this position may benefit from taking the steps to cancel service without paying a termination fee.
An “A” Performance
Given the company’s low complaint total, we agree with the BBB’s rating at this time. This may change, however, if the complaint total continues to climb.
