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Is CardMax Payments a Reliable Choice for Your Business?

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Maintained Since: September 3, 2019

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

CardMax Payments
Rating
A
5/5
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Pros

High-risk specialization
Fraud prevention tools
Flexible contract terms
Competitive pricing options
Dedicated customer support

Cons

Potential higher fees
Possible hidden charges
Equipment leasing options
Transparency concerns
No 24/7 support

Overview

In this review of CardMax Payments, we take a closer look at the company’s credit card processing services. Their offerings include point-of-sale systems, mobile payment options, and e-commerce features designed to support a range of businesses. We’ll highlight which businesses may benefit most from these services. We’ll also review client and customer feedback to identify common trends and concerns. In addition, we’ll cover pricing, contract terms, and included services. By the end, you’ll know whether CardMax Payments is the right fit for your payment processing needs.

About CardMax Payments

Screen Capture of CardMax Payments Homepage
CardMax Payments Homepage

Founded in 2015, CardMax Payments is a merchant account provider that serves standard-risk and high-risk businesses inside the U.S. and overseas. The company is partnered with over 30 domestic and international banks, although it appears to utilize First Data (now Fiserv) as its U.S. backend processor.

Products & Merchant Services

Payment Processing

CardMax Payments processes major debit and credit cards for a variety of business types.

Loyalty Programs

CardMax Payments provides loyalty programs aimed at helping businesses retain customers and encourage repeat business. These programs allow businesses to reward customers with points, discounts, or other incentives based on their purchase behavior.

ACH and e-Check Processing

CardMax Payments offers ACH (Automated Clearing House) and e-check processing services, which enable electronic transfers directly between bank accounts. These payment methods are useful for businesses that handle recurring billing or large transactions, as they often come with lower fees than credit card processing.

Cash Advances

The cash advance service from CardMax Payments provides businesses with quick access to capital based on future credit card sales.

Customer Reviews & Sentiment

Low Complaint Total

Our search did not uncover any significant CardMax Payments complaints suggesting the company engages in ripoff or scam activities. We found only a minimal number of complaints on consumer protection websites. Notably, one complaint mentioned difficulty in reaching customer service, but this seems to be an isolated case. For a balanced view, we welcome your CardMax Payments reviews in the comments section.

CardMax Payments Lawsuits

No major class-action lawsuits or FTC complaints have been identified against CardMax Payments. Merchants seeking non-litigious resolutions to their issues with CardMax Payments are encouraged to consider reporting to appropriate supervisory bodies.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A

PaymentPop Rating for CardMax

Negative Feedback

There are no negative reviews published about CardMax on the PaymentPop website.

Positive Feedback

CardMax Payments helped us get approved quickly, and everything’s been running smoothly since. The setup was handled professionally, and we haven’t had to chase down support for anything. It’s been a dependable system for our day-to-day transactions.

No BBB Profile Available

The Better Business Bureau does not maintain a profile for CardMax Payments at this time. We therefore will not factor a BBB rating into this review.

Processing Rates & Fees

CardMax Payments Contract Terms

There is no publicly available information about the standard CardMax Payments contract at this time. The company’s use of more than 30 banking partners means that most pricing and contract specifics will be determined by its partner banks. These banks will be matched to each merchant according to each merchant’s business type, location, and processing history. The company’s wide range of banking partnerships and operating jurisdictions could lead to a high level of variability in its contract terms.

High Risk, High Fees

High-risk payment processors tend to charge higher-than-average rates due to the increased risk of chargebacks in high-risk industries. They may also enforce cash reserves to insulate themselves from fraud losses. High-risk merchants should therefore expect to receive stricter contract terms when processing payments through CardMax Payments. We encourage merchants to compare CardMax Payments to our list of best credit card processors.

No Red Flags

The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is difficult to assess at this time whether CardMax’s contract terms are competitive with the cheapest merchant accounts.

Employee Reviews & Sales Practices

Inside Sales Team

CardMax Payments appears to rely on in-house staff to market its services. There is no evidence at this time indicating that the company employs independent sales agents, and we are unable to locate any CardMax Payments reviews that report unethical behavior by the company’s sales staff. This compares favorably to the companies that provide the best merchant services.

No Misleading Quotes

CardMax Payments does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that CardMax Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

CardMax Payments Competitors

Compare CardMax Payments to competitors that earned top marks.

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Bottom Line

Based on all available information, CardMax Payments ranks as a dependable merchant services provider, catering to both standard and high-risk businesses. While there’s limited specific data regarding the company’s sales strategies or pricing structures, the nearly spotless complaint record suggests a strong dedication to customer satisfaction and service. This positive indicator underscores CardMax Payments’ reliability as a merchant services provider.

Despite the high rating, merchants are urged to approach every agreement with caution. We advise carefully reviewing the terms of any contract presented by CardMax Payments, ensuring clarity around all fees and conditions. Furthermore, comparing CardMax Payments’ pricing with other top-rated merchant account providers is crucial to securing the most favorable deal. Even the most reliable companies should be vetted carefully, as each business has unique needs that require a customized approach to payment processing. Merchants are encouraged to stay informed and proactive to ensure the selected provider aligns with their specific goals and operational requirements.

Read Actual User Reviews

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Contact CardMax Payments

Contact & Customer Support
OwnerNicole Pierce
Headquarters48 Free Street, Suite 220 Portland, Maine 04101
General Customer Service(207) 805-1538
Additional Support ChannelsOnline Contact Form
Websitecardmaxpayments.com