CardX Overview

CardX May Have Overcharged You

If you accepted credit cards through CardX or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

Zero-Fee Payment Processing

Founded in 2013, CardX is a merchant account provider that serves merchants in the business, government, and education sectors. The company promotes its zero fee processing program as a way for merchants and institutions to pay nearly zero net fees for payment processing. As of 2020, CardX does not serve merchants in Colorado, Connecticut, Massachusetts, or Kansas.

CardX Location and Ownership

CardX is headquartered at 401 N Michigan Ave #1610, Chicago, Illinois, and does not list its acquiring bank. Jonathan Razi is the CEO of CardX.

CardX Review Table of Contents

  • Costs & Contract: CardX offers tiered rates and zero fee processing with free software and affordable hardware rental with a month-to-month contract term.
  • Complaints & Service: CardX has received fewer than 10 public complaints.
  • BBB Rating: CardX currently has an “A+” rating with the Better Business Bureau and has received 0 complaints in the last 3 years.
  • Sales & Marketing: CardX does not hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With CardX
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Products & Services Offered

Types of Businesses Served

  • Retail
  • E-commerce
  • MOTO
  • Government

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CardX Rates, Fees, and Costs

Key Points

Qualified Debit Rate 1.00% + $0.25
Npn-Qualified Debit Rate 3.99% + $0.25
Commercial Debit Rate 3.38%
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Rental $35 Per Month

CardX Pricing

CardX does not tie merchants into long term contracts. CardX’s pricing plan charges a merchant’s customers a surcharge on all credit card transactions to offset the merchant’s payment processing costs. As a result, it has the potential to result in nearly free credit card processing. The drawback is that customers may resent having credit card processing fees added to their purchases. CardX is not legally allowed to add surcharges to debit cards, so merchants will pay 1% plus $0.25 on qualified swiped debit transactions and a 3.99% plus $0.25 non-qualified rate. CardX also charges a $35 monthly rental fee for a countertop card reader, which can be returned at any time.

No Red Flags

The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without knowing CardX’s standard contract length or any early termination fees the company may charge. CardX’s contract terms are likely competitive with the cheapest merchant accounts.

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Response from CardX

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CardX Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Public Complaints

We are currently unable to locate any CardX complaints that accuse the company of being a ripoff or a scam. This indicates that CardX employs a proactive and available customer support team, or that the company still serves a relatively small merchant base.

CardX Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against CardX. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

CardX Customer Support Options

The CardX website provides customer support phone and email contact information. This level of support meets our expectations for top-rated customer service processors.

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Response from CardX

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CardX BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Clean Complaint Record

CardX has an “A+” rating with the Better Business Bureau and is not BBB accredited. The company has received 0 complaints in the past 36 months. It also has not received any informal reviews.

An “A” Performance

Given the company’s clear complaint record, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

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Response from CardX

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside Sales Team

CardX appears to rely on an in-house staff to market its services. There is no evidence at this time indicating that the company employs independent sales agents, and we are unable to locate any CardX complaints that report unethical behavior by the company’s sales staff.

No Misleading Quotes

CardX does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that CardX is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

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Response from CardX

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CardX Logo

Our Opinion of CardX

A Reliable Option for Some Merchants

According to all available information, CardX rates as a dependable merchant services provider. The company’s pricing model isn’t available in all states or perfect for every merchant, but its clean complaint record is a very positive sign. Even when dealing with companies that rate highly by our standards, we urge merchants to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated merchant account providers.

We rely on your feedback about CardX to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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