Compliant Processing Review

Compliant Processing Overview

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An Elavon Reseller

Founded in 2010, Compliant Processing (compliantprocessing.com) is a merchant account provider that serves merchants of all sizes. Compliant Processing appears to be a DBA or subsidiary of Datainsure (datainsure.com), a payment processor based in Arizona. Compliant Processing appears to offer Poynt and Revel point of sale products to its merchants. As an Elavon reseller, Compliant Processing was at one point capable of providing CBD merchant accounts, but Elavon’s recent CBD shutdown may have impacted Compliant Processing’s ability to serve CBD merchants.

Compliant Processing Location and Ownership

Compliant Processing is a registered ISO/MSP of Elavon and is headquartered at 1600 38th St #201, Boulder, Colorado 80301. Brian Sachs is the CEO of Compliant Processing.

Compliant Processing Review Table of Contents

  • Costs & Contract: Compliant Processing offers a three-year contract with a built-in equipment lease.
  • Complaints & Service: Compliant Processing has received fewer than 10 public complaints.
  • BBB Rating: Compliant Processing currently has an “A+” rating with the Better Business Bureau and has received two complaints in the last three years.
  • Sales & Marketing: Compliant Processing does not hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Compliant Processing

Compliant Processing Statement Analyzer

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Products & Services Offered

  • Credit and debit card processing
  • Online payment gateway
  • Virtual terminal
  • Mobile payment processing
  • QuickBooks integration
  • Clover POS products

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • CBD

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Compliant Processing Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-In Rate 1.00% - 4.99%
CBD Flat Fee 3.95% + $0.25
CBD Monthly Fee $9.95
CBD Setup Fee $49
CBD Early Termination Fee $0
Equipment Lease Terms 48-month (locked)

Three-Year Contract

The standard Compliant Processing contract (available below) is a three-year agreement through Elavon with automatic renewal for two-year terms and a built-in equipment lease through Ladco Leasing. It’s likely that the company’s specific rates and fees will vary dramatically depending on each merchant’s business type, location, and processing history. Compliant Processing’s contract confirms that the company signs merchants up for long-term, non-cancellable equipment leases, so merchants are encouraged to purchase their equipment outright to avoid getting locked in this type of agreement.

Compliant Processing CBD Pricing

When Compliant Processing was most recently offering CBD merchant accounts, the company’s contract terms for CBD included a flat per-transaction rate of 3.95% plus $0.25, a $9.95 monthly fee, a $49.00 setup fee, no cash reserve, no termination fee. However, these terms may no longer be available in light of Elavon’s mass cancellation of its CBD merchant accounts.

No Red Flags

We cannot find any Compliant Processing complaints related to the company’s pricing, and there’s no reason to believe that the company’s merchants are dissatisfied with their pricing at this time. However, the inclusion of a long-term equipment lease has slightly lowered the company’s score in this section. Merchants are encouraged to review their contract for undesirable terms in order to avoid getting locked into a bad agreement. See the Compliant Processing Elavon Contract.

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Response from Compliant Processing

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Compliant Processing Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A

No Public Complaints

We are unable to locate any negative Compliant Processing reviews, which is a good sign that the company isn’t a ripoff or a scam. The company’s clean complaint record is impressive given the fact that Compliant Processing has operated for nearly a decade. For now, we will interpret this lack of merchant reports as a positive sign that the company is operating ethically.

Compliant Processing Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Compliant Processing. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Compliant Processing Support Options

Compliant Processing provides general phone and email contact information on its website, but it does not list any live customer support contact information for the general public. This falls short of our expectations of top-rated payment processors for great customer service, but it appears to serve the company’s merchants well.

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Response from Compliant Processing

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Compliant Processing BBB Rating Summary

Key Points - BBB

Product & Service Complaints 1
Billing & Collection Complaints 0
Advertising & Sales Complaints 1
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Under 10 Complaints

Compliant Processing currently has an “A+” rating from the Better Business Bureau and is not BBB accredited. The company has received two complaints in the past three years. These complaints both appear to have been filed against the company erroneously.

An “A” Performance

Given the fact that the BBB’s profile for Compliant Processing has not received any valid complaints, we agree with the BBB’s rating. Merchants should be aware that there are still good reasons to be skeptical of the BBB’s rating system.

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Response from Compliant Processing

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

In-House Sales Team

Compliant Processing appears to rely in an in-house sales team and inbound marketing to advertise its services. There is no evidence that the company employs independently contracted sales agents, and we have not found any Compliant Processing sales complaints that mention deceptive conduct or misrepresented fees. We will therefore assume for the time being that the company’s sales approach is transparent and ethical.

Compliant Processing Rate Quotes

Compliant Processing does not list any misleading rate quotes or unrealistic guarantees on its website. If you suspect that a Compliant Processing sales agent has misled you about your rates, you can double-check your monthly bill with a third-party statement audit.

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Response from Compliant Processing

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Compliant Processing Marketing Example

Compliant Processing Logo

Our Opinion of Compliant Processing

A Solid Option for Most Merchant Types

Compliant Processing rates as a reliable merchant services provider according to our rating criteria. The company enjoys a clean complaint record and may be able to serve some high risk merchants. However, merchants should be aware that we have not found detailed information about the company’s pricing and fees. We will continue to monitor the company and update this review as needed. For now, merchants should be sure to compare Compliant Processing’s pricing to that offered by other top-rated all-purpose payment processors.

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Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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