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Is Connect Pay a Reliable Payment Processor for CBD Merchants?

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Connect Pay Merchant Services

Rating
A
5/5
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Pros and Cons of Connect Pay Merchant Services

Pros

Secure transactions
User-friendly interface
Quick fund transfers
Transparent fee structure
Multiple payment options

Cons

Potential transaction fees
Learning curve
Integration complexity
Limited currency support
Feature limitations

Overview

In this review of ConnectPay, we take a closer look at their credit card processing services. Their offerings include point-of-sale (POS) systems, mobile payment options, and e-commerce features designed to support various types of businesses. We’ll highlight which business models may benefit most from these services. We’ll also examine client and customer feedback to reveal common trends and concerns. In addition, we’ll break down their pricing, contract terms, and included services. By the end, you’ll know whether ConnectPay is the right fit for your payment processing needs.

About Connect Pay Merchant Services

Screen Capture of Connect Pay Homepage
Connect Pay Homepage

Founded in January 2019, Connect Pay is a merchant account provider that serves both standard and high-risk business types. The company distinguishes itself from its competitors by openly advertising that it can process payments for CBD vendors and other extremely high-risk industries.

Products & Merchant Services

Payment Processing

Connect Pay Merchant Services processes major debit and credit cards for a variety of business types, including those considered high-risk. Their services include.

EMV Readers and Card Swipers

EMV readers and card swipers are tools for businesses that handle in-person payments. EMV readers, designed to read the secure chip embedded in modern credit and debit cards, provide enhanced protection against fraud, reducing the risk associated with traditional magnetic stripe cards. Card swipers, while still used for magnetic stripe cards, are often paired with EMV readers to accommodate all types of card transactions.

POS Solutions

Point of Sale (POS) solutions are the cornerstone of efficient retail and service operations. These systems enable businesses to manage sales transactions, track inventory, process various forms of payment, and generate detailed sales reports. Modern POS solutions are highly versatile, often integrating with other business tools such as customer relationship management (CRM) systems and accounting software.

Cashless ATMs

Cashless ATMs are an innovative solution that allows customers to initiate electronic transactions without the need to withdraw physical cash. These terminals enable users to make payments or transfer funds directly from their bank accounts using their debit cards.

Payment Gateways

Payment gateways are for businesses that process online transactions. They act as the secure link between the customer’s payment method and the merchant’s bank, ensuring that payment information is transmitted safely and accurately.

e-Commerce Solutions

e-Commerce solutions are for businesses aiming to succeed in the digital marketplace. These platforms offer a wide range of tools that enable businesses to build and manage online stores, process payments, handle customer orders, and manage inventory.

e-Check Processing

e-Check processing is a secure and efficient method for businesses to accept electronic payments directly from a customer’s bank account. This payment option is particularly advantageous for recurring transactions, such as subscriptions or large purchases, as it typically incurs lower fees than credit card payments.

Business Loans

Business loans are a resource for companies seeking to grow, expand, or manage day-to-day operations. These loans provide the necessary capital to invest in new equipment, hire staff, expand facilities, or cover operational costs.

QuickBooks Integration

QuickBooks integration is a feature for businesses that want to streamline their accounting and financial management processes. By integrating payment systems, POS solutions, and other business tools with QuickBooks, companies can automatically sync transactions, track expenses, manage payroll, and generate financial reports with ease.

Customer Reviews & Sentiment

Notable Complaint Record

Our research reveals no significant negative Connect Pay reviews, suggesting the company is not involved in scam or ripoff activities. This notable absence of complaints, especially considering the relatively short operational history of Connect Pay, is particularly impressive in the high-risk payment processing sector, where issues like fund holds and account cancellations are more common. We welcome and encourage you to share your personal experiences with Connect Pay in the comments below.

Connect Pay Legal Concerns

In our comprehensive search, no substantial class-action lawsuits or FTC complaints have been identified against Connect Pay. For those with unresolved issues, non-litigious options, such as reporting to the appropriate supervisory bodies, are advisable.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB RatingN/A
Trustpilot2.8
Google Maps5
Average Rating3.9

PaymentPop Rating for Connect Pay

Negative Feedback

There are no negative reviews published about Connect Pay on the PaymentPop website.

Positive Feedback

Connect Pay took the headache out of payroll. Everything’s easy to run, and if I ever have a question, I can talk to someone right away, no waiting on hold forever. It’s been a huge time saver for our small team.

Connect Pay BBB Rating

The Better Business Bureau does not maintain a profile for Connect Pay at this time. We therefore will not factor a BBB rating into this review.

Trustpilot Rating for Connect Pay

Connect Pay has a 2.8 out of 5 star rating based on 23 user reviews on Trustpilot.

Positive Feedback

Good company, customer service handles issues in timely and professional manner

Negative Feedback

Scam! Scam! Scam! Positive reviews – from the scammers.

Google Maps Rating for Connect Pay

Connect Pay has a 5 out of 5 star rating based on 27 user reviews on Google Maps.

Positive Feedback

Have always had all the support I need. No matter the crazy last minute requests for just doing the normal payroll, I have never had to worry about it being handled. Also, working with Anita, my payroll specialist, has always been fun and easy with quick response times.

Negative Feedback

There are no negative reviews published about Connect Pay on Google Maps.

Processing Rates & Fees

Connect Pay Contract Terms

There is no publicly available information about the standard Connect Pay contract, but it’s likely that the company’s pricing will vary from merchant to merchant. It is entirely possible that standard-risk merchants could pay monthly minimum fees, PCI compliance fees, and early termination fees through the company.

Higher Risk, Higher Fees

The CBD industry is currently as high-risk as they come, which means that payment processors who serve CBD merchants often charge high rates, require six-month rolling reserves, and enforce very strict chargeback limits. Hemp merchants who opt to work with Connect Pay should therefore expect more restrictive pricing and contract terms than standard-risk merchants usually receive. We would encourage merchants to check out our list of the providers of the best merchant accounts.

No Red Flags

We cannot find any complaints about Connect Pay’s contract terms, which suggests that most of its users are satisfied. CBD and hemp merchants, however, should not expect Connect Pay rates to compete with the cheapest merchant accounts. If you have any information about the standard Connect Pay agreement, please share it in the comment section below.

Employee Reviews & Sales Practices

In-House Sales Team

Connect Pay appears to market itself primarily through web advertising and referrals. There is no evidence that the company hires independent sales agents, and we have seen no Connect Pay reviews that mention deceptive sales conduct or misleading rate quotes.

This compares favorably to our list ofbest credit card processors.

No Rate Quotes

The Connect Pay website does not list any misleading rate quotes or unrealistic guarantees. For now, we don’t see any reason to warn merchants against Connect Pay. However, if you believe that the company has misrepresented itself to you, you can double-check your monthly bill with a third-party statement audit.

Connect Pay Merchant Services Competitors

Compare Connect Pay Merchant Services to competitors that earned top marks.

Bottom Line

Connect Pay currently stands out as a robust credit card processing choice for CBD merchants. The company is unusually transparent about its capacity to support hemp and CBD vendors, which strongly indicates that it has dependable banking partnerships for managing these transactions. This forthright approach is refreshing in an industry often marked by ambiguity around high-risk businesses.

That said, our evaluation remains dynamic and will be refined as we gather additional feedback on the company’s performance. As we continue to learn more about Connect Pay, it’s essential that merchants carefully consider the available pricing and terms, comparing them against other top providers to ensure that their needs are met.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact Connect Pay Merchant Services

Contact & Customer Support
FounderMelvin Butters
Headquarters 24052 Cottage Cir Dr, Santa Clarita, California 91354
General Customer Service(661) 309-2801
Websiteconnectpay.us