Electrum Corporation Reviews & Complaints
Company Overview
Electrum Corporation is a merchant services provider specializing in the development and marketing of proprietary electronic payment software and services. Founded in 1998, Electrum does not list an acquiring bank on its website.
Electrum Corporation Payment Processing
Electrum Corporation processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS systems, e-commerce solutions, data reporting and analysis, and gift and loyalty programs.
Location & Ownership
Electrum Corporation states that its headquarters can be found at 4965 U.S. Hwy. 42, Suite 1000, Louisville, Kentucky 40222, while the Better Business Bureau believes the company to be located at 5000 Thurmond Mall #106, Columbia, South Carolina 29201. According to both sources, Edward Craig is the founder, president, and CEO of Electrum Corporation.
Electrum Corporation Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | Unknown |
Most Common Complaint | N/A |
Recent Lawsuits | No |
Clean Complaint Record
We are currently unable to locate any negative Electrum Corporation reviews. There is no indication that the company scams or rips off merchants. This clean complaint record may reflect exceptional customer support from the company, or it might simply be a product of Electrum’s focus on non-merchant account features for small businesses. If you have your own review of Electrum Corporation to share, please do so in the comments below.
Electrum Corporation Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Electrum Corporation. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting their concerns to the relevant supervisory organizations.
Electrum Corporation Customer Support Options
Electrum provides a general contact phone number on its website as well as a dedicated email address for customer support. We assume that these channels do an adequate job of resolving client complaints before they are taken to public forums. However, there is also no indication that Electrum should qualify as a top-rated payment processor for customer service.
Electrum Corporation Customer Service Information
- (803) 255-0991 – General Support
- (866) 345-4915 – Fax
Other Support Options
- Customer service email addresses
- General Information: [email protected]
- Sales: [email protected]
- Customer Support: [email protected]
Electrum Corporation Online Ratings
Here's How They Rate Online
BBB Reports | 0 |
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No BBB Complaints
Electrum Corporation is currently not an accredited business of the Better Business Bureau and holds an “A+” score. The company has received 0 complaints in the past 36 months. It has also not received any informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Rating
In light of the company’s spotless complaint record, we agree with the BBB’s rating at this time. Readers should note, however, that there are valid reasons to view the BBB’s information with skepticism.
Electrum Corporation Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | Unclear |
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Monthly & Annual Fees | Unclear |
Processing Rates | 1.00% - 4.99% |
Equipment Lease Terms | Unclear |
No Contract Information Available
Currently, there is limited public information about the standard contract terms of Electrum Corporation. The company’s website does not explicitly state if it offers merchant accounts. Given Electrum’s services in loyalty, marketing, billing, and point-of-sale software, it seems plausible that they might facilitate merchant accounts, potentially implying associated payment processing fees. Nevertheless, the Electrum website lacks specific details on pricing or contract conditions.
No Contract Complaints
The lack of complaints regarding Electrum Corporation’s contract terms suggests a favorable customer experience, warranting an interim “A” rating. However, without more detailed information, it’s unclear if Electrum’s rates compare favorably with affordable merchant account providers. Readers with insights into Electrum’s standard contract terms, particularly any early termination fees or PCI compliance fees, are encouraged to contribute this information in the comments of this review.
Readers are also recommended to explore our curated list of the top merchant accounts for comparison.
Electrum Corporation Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | No |
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Telemarketing | No |
Misleading Marketing | No |
Discloses All Important Terms | No |
No Sales Complaints
Electrum Corporation appears to primarily market its services through its website and through traditional advertising. There is no evidence at this time that the company employs independent sales agents, and we have not found any Electrum Corporation reviews that accuse the company of deceptive sales tactics.
This compares favorably to our list of best credit card processors.
No Misleading Quotes
As an additional point in its favor, Electrum does not list any deceptive rate quotes on its website. We will therefore award it an “A” rating in this category for the time being. If you suspect that Electrum Corporation is charging you undisclosed fees, however, we recommend seeking a third-party statement audit to eliminate hidden costs.
Our Electrum Corporation Review Summary
Our Final Thoughts
Electrum Corporation rates as a reliable credit card processing provider according to all available information. The company’s exact lineup of products and services is not entirely clear at this time, but it does enjoy a clear complaint record across all consumer protection websites. Our grade for Electrum Corporation may be subject to change once more is known about its product lineup and contract terms. Even when dealing with an “A” rated provider, readers are encouraged to read all contract terms and to compare its offerings to those of top-rated credit card processors.
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Milo Elaine
I am thrilled to share my experience with Electrum Corporation. Working with them has been an absolute game-changer for my business. The level of professionalism they bring to the table is unmatched, yet they keep the whole process surprisingly casual and stress-free.
From day one, Electrum’s team demonstrated an exceptional understanding of our unique needs. Their solutions were tailored perfectly, ensuring our goals were not only met but exceeded. The attention to detail and prompt communication made collaborating with them a breeze.
Thanks to Electrum’s innovative products and services, we’ve witnessed a significant boost in efficiency and productivity. Their cutting-edge technology has streamlined our operations and saved us both time and money.
I can confidently say that Electrum Corporation is the partner every business needs. Their expertise and commitment to excellence have undoubtedly set them apart from the rest. I highly recommend them without hesitation.