Electrum Corporation Reviews & Complaints

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How did they treat you? ▼

Company Overview

Electrum Corporation is a merchant services provider specializing in the development and marketing of proprietary electronic payment software and services. Founded in 1998, Electrum does not list an acquiring bank on its website.

Electrum Corporation Payment Processing

Electrum Corporation processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS systems, e-commerce solutions, data reporting and analysis, and gift and loyalty programs.

Electrum Corporation Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Unknown
Most Common Complaint N/A
Recent Lawsuits No

Clean Complaint Record

We are currently unable to locate any negative Electrum Corporation reviews. There is no indication that the company scams or rips off merchants. This clean complaint record may reflect exceptional customer support from the company, or it might simply be a product of Electrum’s focus on non-merchant account features for small businesses. If you have your own review of Electrum Corporation to share, please do so in the comments below.

Electrum Corporation Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Electrum Corporation. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting their concerns to the relevant supervisory organizations.

Electrum Corporation Customer Support Options

Electrum provides a general contact phone number on its website as well as a dedicated email address for customer support. We assume that these channels do an adequate job of resolving client complaints before they are taken to public forums. However, there is also no indication that Electrum should qualify as a top-rated payment processor for customer service.

Electrum Corporation Customer Service Information

  • (803) 255-0991 – General Support
  • (866) 345-4915 – Fax

Other Support Options

Electrum Corporation Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No BBB Complaints

Electrum Corporation is currently not an accredited business of the Better Business Bureau and holds an “A+” score. The company has received 0 complaints in the past 36 months. It has also not received any informal reviews on its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Rating

In light of the company’s spotless complaint record, we agree with the BBB’s rating at this time. Readers should note, however, that there are valid reasons to view the BBB’s information with skepticism.

Electrum Corporation Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Unclear
Processing Rates 1.00% - 4.99%
Equipment Lease Terms Unclear

No Contract Information Available

Currently, there is limited public information about the standard contract terms of Electrum Corporation. The company’s website does not explicitly state if it offers merchant accounts. Given Electrum’s services in loyalty, marketing, billing, and point-of-sale software, it seems plausible that they might facilitate merchant accounts, potentially implying associated payment processing fees. Nevertheless, the Electrum website lacks specific details on pricing or contract conditions.

No Contract Complaints

The lack of complaints regarding Electrum Corporation’s contract terms suggests a favorable customer experience, warranting an interim “A” rating. However, without more detailed information, it’s unclear if Electrum’s rates compare favorably with affordable merchant account providers. Readers with insights into Electrum’s standard contract terms, particularly any early termination fees or PCI compliance fees, are encouraged to contribute this information in the comments of this review.

Readers are also recommended to explore our curated list of the top merchant accounts for comparison.

Electrum Corporation Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

No Sales Complaints

Electrum Corporation appears to primarily market its services through its website and through traditional advertising. There is no evidence at this time that the company employs independent sales agents, and we have not found any Electrum Corporation reviews that accuse the company of deceptive sales tactics.

This compares favorably to our list of best credit card processors.

No Misleading Quotes

As an additional point in its favor, Electrum does not list any deceptive rate quotes on its website. We will therefore award it an “A” rating in this category for the time being. If you suspect that Electrum Corporation is charging you undisclosed fees, however, we recommend seeking a third-party statement audit to eliminate hidden costs.

Our Electrum Corporation Review Summary

Our Final Thoughts

Electrum Corporation currently rates as a reliable credit card processing provider based on available data. Although details about its comprehensive product and service lineup remain somewhat elusive, the company’s clean record across consumer protection platforms bolsters confidence in its reliability.

That said, our evaluation is subject to change as more information becomes available regarding Electrum’s product range and contract terms. Until then, even with an “A” rated provider, prospective clients should carefully scrutinize all contract details and compare Electrum’s offerings against other top-rated processors to ensure they align with their business objectives. This diligent approach will help businesses identify potential discrepancies and find the payment solution that best fits their needs.

Location & Ownership

Electrum Corporation states that its headquarters can be found at 4965 U.S. Hwy. 42, Suite 1000, Louisville, Kentucky 40222, while the Better Business Bureau believes the company to be located at 5000 Thurmond Mall #106, Columbia, South Carolina 29201. According to both sources, Edward Craig is the founder, president, and CEO of Electrum Corporation.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Electrum Corporation Treat You?

1 User Reviews

  • Milo Elaine

    I am thrilled to share my experience with Electrum Corporation. Working with them has been an absolute game-changer for my business. The level of professionalism they bring to the table is unmatched, yet they keep the whole process surprisingly casual and stress-free.

    From day one, Electrum’s team demonstrated an exceptional understanding of our unique needs. Their solutions were tailored perfectly, ensuring our goals were not only met but exceeded. The attention to detail and prompt communication made collaborating with them a breeze.

    Thanks to Electrum’s innovative products and services, we’ve witnessed a significant boost in efficiency and productivity. Their cutting-edge technology has streamlined our operations and saved us both time and money.

    I can confidently say that Electrum Corporation is the partner every business needs. Their expertise and commitment to excellence have undoubtedly set them apart from the rest. I highly recommend them without hesitation.

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