Heritage Payment Solutions Overview
A First American Payment Systems Reseller
Heritage Payment Solutions (heritageps.net) is a Wake Forest, North Carolina-based merchant account provider that appears to be part of the First American Payment Systems network of businesses. Its flagship product is a payment processing app for recreation centers called eTrak. The company states that it was founded in 1998 and is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio.
Heritage Payment Solutions Location and Ownership
Kevin Hudson is the president and CEO of Heritage Payment Solutions, which is headquartered at 616 Dr Calvin Jones Hwy #100, Wake Forest, North Carolina 27587.
Heritage Payment Solutions Review Table of Contents
- Costs & Contract: Heritage Payment Solutions appears to offer a three-year contract with an early termination fee of $495.
- Complaints & Service: Heritage Payment Solutions has received more than 10 public complaints.
- BBB Rating: Heritage Payment Solutions has an “A+” rating with the Better Business Bureau and has received 1 complaint and 1 review in the past three years.
- Sales & Marketing: Heritage Payment Solutions appears to hire independently contracted sales agents and has received only a few complaints about its sales team.
- Rates & Fees: How Merchants Got The Best Rates With Heritage Payment Solutions
Heritage Payment Solutions Statement Analyzer
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Types of Businesses Served
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Heritage Payment Solutions Rates, Fees, and Costs
|Early Termination Fee||$495|
|PCI Compliance Fee||$129.95 Per Year|
|Equipment Lease Terms||48 Months (locked)|
According to multiple merchant complaints, the standard Heritage Payment Solutions contract is a three-year agreement through First American Payment Systems with automatic renewal, an early termination fee of $495, and monthly minimum fees of $20 or more. First American Payment Systems has also been known to charge a PCI Compliance fee of over $120 and generally offers industry-standard tiered pricing.
Pricing May Vary
These contract terms may be subject to alteration at the discretion of Heritage Payment Solutions sales agents, so merchants are encouraged to strongly negotiate terms that will work for them. As reported, they are far more expensive than the leading budget-friendly merchant accounts. If you have any specific knowledge of the standard Heritage Payment Solutions contract, please share that information in the comment section of this review.Are you happy with your Heritage Payment Solutions fees? Tell us about them before your go!
Heritage Payment Solutions Complaints & Customer Reviews
|Total Online Complaints||10+|
|Live Customer Support||Yes|
|Most Common Complaint||Termination Fees|
Low Complaint Total
We are currently able to locate more than 10 Heritage Payment Solutions negative reviews outside of the BBB, and some of these accuse the company of being a ripoff or a scam. Multiple complainants cite Heritage’s large early termination fee and PCI compliance fee as the primary problem, with unhelpful customer service as a secondary issue. Another complaint in the comment section of this review mentions misleading sales tactics.
Heritage Payment Solutions Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Heritage Payment Solutions. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Heritage Payment Solutions Customer Support Options
The company’s relatively low complaint rate is unexpected given Heritage’s affiliation with First American Payment Systems, a company known for high complaint rates and poor service. We will award the company a “B” at this time with the warning that other First American Payment Systems resellers have very poor scores in this category. The company offers 24/7 phone support for existing merchants, but the complaints of poor response times through this channel prevent the company from ranking among the best merchant accounts for great customer service.
Heritage Payment Solutions BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||1|
|Guarantee & Warranty Complaints||0|
Under 10 Complaints
Heritage Payment Solutions had held accreditation with the Better Business Bureau since August 2010 at the time of our last review but no longer holds this distinction. The company has received an “A+” rating with just 1 complaint in the last 36 months. The single complaint was filed in regard to a sales or advertising issue.. The complaint was resolved with to the satisfaction ot the merchant
What Merchants Say
Heritage has also received one negative informal review to its BBB profile. This review is a copy of a comment found in the comment section below this review:
In February of 2017 I decided to use Heritage Payment Solutions. Went through an Account Manager named ******* ******. Great guy and previously did work with him with a manufacturing company I ran. He offered me a great rate and with me opening a new business said I could cancel at anytime. I ended picking up multiple jobs and did my business on the side so I asked him March 20th to talk about closing the account. Then we spoke over the phone about how he would appreciate me keeping the account open for a little while longer since he stuck his neck out for me to get me a good deal on my processing fee. Even though I didn’t need them, I was nice and kept them charging my account for services I did not need since I care for the people helping my business. Then on April 12th he asked me to get a list of local business owners to get to him so I could make a little extra money by getting some recommendations for possible leads. Doing this would create a good pathway to possibly be hired through the company. Then on June 7th he said that him and his senior partner would like to meet with me the following week for the open position. That was the last I heard from him. He ignored my calls, texts, and emails from that date forward. I submitted the cancellation form on November 26th by email and by mail as what **** and I talked about in June would be all I had to do. Then in late February I got a collection notice for over $600. Then I did some research and reached out to ***** **** on February 22nd to help me with the matter. He sent me another form to fill out to finalize the cancellation and then he back dated it as well. ***** did a great job but avoided my questions about my account manager and to this day I still do not know if he is still with the company. Then I spoke with a ******** through ***** ******** ******* about my debt with the company for the $776 and I told her to contact ***** about the situation I was in. Then I called her on March 28th and she informed me that I just had to pay the remaining balance of the final months fees which was $51 and some change. I asked her to email it to me with the address so I could get it handled and she said she does not send emails. So after work the following day I drove from South Carolina to Ohio to take care of the issue and find the address to mail a check to. My wife mailed out the check the week after on the week of the 9th. Today I received a call from a ****** *** with their legal intervention team requesting full payment of $495 for my termination fee. They did receive my check but apparently failed to tell me that I had a small window for them to receive the check and that is why they reinstated a termination fee. So they are giving me a week to pay this ridiculous fee when I was told up front that no termination fee would be presented when wanting to cancel.
Heritage issued the following response:
We required him to pay his last statement fee from December in the amount of $51.95. He dragged his feet on this payment until 4/19/2018. During that time, we attempted to contact him and send letters. The day we received payment is the day we loaded up his account for credit placement and for our “legal” collections branch to work it. As of this morning, we have acknowledged the payment with him. Agreed to close the account out in good standing and not report anything to his credit. ***** **** Heritage Payment Solutions XXX XXX XXXX office XXX XXX XXXX fax *******@heritageps.net
This seems like a positive resolution that nonetheless took a long time to resolve. If you are considering cancelling your service with Heritage, we recommend taking the necessary steps to prepare to cancel without paying a fee.
An “A” Performance
As with the other categories of this review, the company’s low complaint total in this section is surprising when one considers the BBB profiles of its fellow First American companies. That said, we agree with the BBB’s rating at this time.
Truth In Marketing & Advertising
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Inside/Outside Sales Team
Heritage Payment Solutions appears to utilize both in-house telemarketing and outside sales representatives to market its services. It is unclear at this time whether these outside sales representatives are fully employed or independently contracted, but either way, the company is currently showing only a few complaints that accuse its sales agents of nondisclosure or misrepresentation of fees. This is surprising given the high number of complaints filed against other First American Payment Systems companies, but it appears that Heritage Payment Solutions provides more training and oversight for its agents than might be expected.
No Misleading Quotes
Heritage does not appear to engage in deceptive advertising strategies in its official materials. However, if you believe that the company is overcharging you, we recommend seeking a third-party statement audit to eliminate hidden fees.
About Phillip Parker
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