Heritage Payment Solutions Review

Heritage Payment Solutions Overview

*Economic Slowdown Update: U.S. and Canadian businesses may qualify for refunds of certain credit card and debit card processing fees. Visit this page to find out if your business can benefit.

A First American Payment Systems Reseller

Heritage Payment Solutions is a Wake Forest, North Carolina-based merchant account provider that appears to be part of the First American Payment Systems network of businesses. Its flagship product is a payment processing app for recreation centers called eTrak. The company states that it was founded in 1998 and is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio. The company also offers POS solutions through 1stPayPOS.

Heritage Payment Solutions Location and Ownership

Kevin Hudson is the president and CEO of Heritage Payment Solutions, which is headquartered at 616 Dr. Calvin Jones Hwy #100, Wake Forest, North Carolina.

Heritage Payment Solutions Review Table of Contents

  • Costs & Contract: Heritage Payment Solutions appears to offer a 3-year contract with an early termination fee of $495.
  • Complaints & Service: Heritage Payment Solutions has received more than 10 public complaints.
  • BBB Rating: Heritage Payment Solutions has an “A+” rating with the Better Business Bureau and has received 0 complaints and 1 review in the past 3 years.
  • Sales & Marketing: Heritage Payment Solutions appears to hire independently contracted sales agents and has received only a few complaints about its sales team.
  • Rates & Fees: How Merchants Got The Best Rates With Heritage Payment Solutions
Are you a decision maker with Heritage Payment Solutions? Claim this review.

Products & Services Offered

  • Debit and credit card processing
  • EBT acceptance
  • Mobile processing
  • Check guarantee
  • Online payment gateway
  • POS equipment

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

Heritage Payment Solutions Rates, Fees, and Costs

Key Points

Swiped Rate 1.00%-4.99%
Keyed-in Rate 1.00%-4.99%
Virtual Terminal Rate 1.00%-4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee $495
PCI Compliance Fee $129.95 Per Year
Equipment Lease Terms 48 Month (locked)

Three-Year Contract

According to multiple merchant complaints, the standard Heritage Payment Solutions contract is a 3-year agreement through First American Payment Systems with automatic renewal, an early termination fee of $495, and monthly minimum fees of $20 or more. First American Payment Systems has also been known to charge a PCI Compliance fee of over $120 and generally offers industry-standard tiered pricing.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Heritage Payment Solutions also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Pricing May Vary

These contract terms may be subject to alteration at the discretion of Heritage Payment Solutions sales agents, so merchants are encouraged to strongly negotiate terms that will work for them. As reported, they are far more expensive than the leading budget-friendly merchant accounts. If you have any specific knowledge of the standard Heritage Payment Solutions contract, please share that information in the comment section of this review.

Are you happy with your Heritage Payment Solutions fees? Tell us about them before your go!

Response from Heritage Payment Solutions

Are you a representative of Heritage Payment Solutions? Add your voice to this section for free!

Heritage Payment Solutions Complaints & Customer Reviews

Key Points

Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint Termination Fees

Low Complaint Total

We are currently able to locate more than 10 Heritage Payment Solutions negative reviews outside of the BBB, and some of these accuse the company of being a ripoff or a scam. Multiple complainants cite Heritage’s large early termination fee and PCI compliance fee as the primary problem, with unhelpful customer service as a secondary issue. Another complaint in the comment section of this review mentions misleading sales tactics.

Heritage Payment Solutions Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Heritage Payment Solutions. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Heritage Payment Solutions Customer Support Options

The company’s relatively low complaint rate is unexpected given Heritage’s affiliation with First American Payment Systems, a company known for high complaint rates and poor service. We will award the company a “B” at this time with the warning that other First American Payment Systems resellers have very poor scores in this category. The company offers 24/7 phone support for existing merchants, but the complaints of poor response times through this channel prevent the company from ranking among the best merchant accounts for great customer service.

Do you have a complaint or testimonial about Heritage Payment Solutions? Make your voice heard before you go!

Response from Heritage Payment Solutions

Are you a representative of Heritage Payment Solutions? Add your voice to this section for free!

Heritage Payment Solutions BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Clean Complaint Record

Heritage Payment Solutions had held accreditation with the Better Business Bureau since August 2010 at the time of a previous review but no longer holds this distinction. The company has received an “A+” rating with 0 complaints in the last 36 months. The single complaint was filed in regard to a sales or advertising issue.

What Merchants Say

Heritage has also received 1 negative informal review on its BBB profile. This review details a merchant who in the comment section below this review:

In February of 2017 I decided to use Heritage Payment Solutions. Went through an Account Manager named ******* ******. Great guy and previously did work with him with a manufacturing company I ran. He offered me a great rate and with me opening a new business said I could cancel at anytime. I ended picking up multiple jobs and did my business on the side so I asked him March 20th to talk about closing the account. Then we spoke over the phone about how he would appreciate me keeping the account open for a little while longer since he stuck his neck out for me to get me a good deal on my processing fee. Even though I didn’t need them, I was nice and kept them charging my account for services I did not need since I care for the people helping my business. Then on April 12th he asked me to get a list of local business owners to get to him so I could make a little extra money by getting some recommendations for possible leads. Doing this would create a good pathway to possibly be hired through the company. Then on June 7th he said that him and his senior partner would like to meet with me the following week for the open position. That was the last I heard from him. He ignored my calls, texts, and emails from that date forward. I submitted the cancellation form on November 26th by email and by mail as what **** and I talked about in June would be all I had to do. Then in late February I got a collection notice for over $600. Then I did some research and reached out to ***** **** on February 22nd to help me with the matter. He sent me another form to fill out to finalize the cancellation and then he back dated it as well. ***** did a great job but avoided my questions about my account manager and to this day I still do not know if he is still with the company. Then I spoke with a ******** through ***** ******** ******* about my debt with the company for the $776 and I told her to contact ***** about the situation I was in. Then I called her on March 28th and she informed me that I just had to pay the remaining balance of the final months fees which was $51 and some change. I asked her to email it to me with the address so I could get it handled and she said she does not send emails. So after work the following day I drove from South Carolina to Ohio to take care of the issue and find the address to mail a check to. My wife mailed out the check the week after on the week of the 9th. Today I received a call from a ****** *** with their legal intervention team requesting full payment of $495 for my termination fee. They did receive my check but apparently failed to tell me that I had a small window for them to receive the check and that is why they reinstated a termination fee. So they are giving me a week to pay this ridiculous fee when I was told up front that no termination fee would be presented when wanting to cancel.

Heritage issued the following response:

We required him to pay his last statement fee from December in the amount of $51.95. He dragged his feet on this payment until 4/19/2018. During that time, we attempted to contact him and send letters. The day we received payment is the day we loaded up his account for credit placement and for our “legal” collections branch to work it. As of this morning, we have acknowledged the payment with him. Agreed to close the account out in good standing and not report anything to his credit. ***** **** Heritage Payment Solutions XXX XXX XXXX office XXX XXX XXXX fax *******@heritageps.net

This seems like a positive resolution that nonetheless took a long time to resolve. If you are considering canceling your service with Heritage, we recommend understanding the necessary steps to prepare to cancel service without paying a fee.

An “A” Performance

As with the other categories of this review, the company’s low complaint total in this section is surprising when one considers the BBB profiles of its fellow First American companies. That said, we agree with the BBB’s rating at this time.

How has Heritage Payment Solutions treated you? Tell us about it here!

Response from Heritage Payment Solutions

Are you a representative of Heritage Payment Solutions? Add your voice to this section for free!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

Heritage Payment Solutions appears to utilize both in-house telemarketing and outside sales representatives to market its services. It is unclear at this time whether these outside sales representatives are fully employed or independently contracted, but either way, the company is currently showing only a few complaints that accuse its sales agents of nondisclosure or misrepresentation of fees. This is surprising given the high number of complaints filed against other First American Payment Systems companies, but it appears that Heritage Payment Solutions provides more training and oversight for its agents than might be expected.

No Misleading Quotes

Heritage does not appear to engage in deceptive advertising strategies in its official materials. However, if you believe that the company is overcharging you, we recommend seeking a third-party statement audit to eliminate hidden fees.

Did you get what you expected from Heritage Payment Solutions? Tell us why, or why not.

Response from Heritage Payment Solutions

Are you a representative of Heritage Payment Solutions? Add your voice to this section for free!

heritage payment solutions

Our Opinion of Heritage Payment Solutions

A Standard Option for Most Business Types

Surprisingly, Heritage Payment Solutions rates as a solid merchant services provider according to all available information. The company’s association with First American Payment Systems does not appear to have resulted in a high complaint rate or a poor BBB rating, but its contract terms do appear to be consistent with First American’s worse-than-average rates and fees. Although the company has a solid rating at this time, merchants are cautioned to read all contract terms and compare them to top-rated merchant accounts.

We rely on your feedback about Heritage Payment Solutions to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

Submit a Statement

  • Accepted file types: jpg, png, pdf, xls, xlsx.

6 Reviews Leave Your Review for Heritage Payment Solutions Below

  1. Miko Beatty says:

    I have been with Heritage Payment Solutions for over 5 years. I have been happy with them, until today. I just found out that I got monthly fee of $90 for April. Because of COVID-19, my total sales of April was $700. $90 fee doesn’t make sense. I called customer service, but the operator had no knowledge nor compassion to help me much. He said that it maybe part of PCI fee, but i just paid $125 PCI compliance fee a week ago. My average sales is $5000 a month and monthly total fee is around $220. So, it was shock to see $90 total monthly fee for $700 sales. Is this normal? It’s sad that this happened because I was pretty happy with Heritage until this moment. I am thinking about switching to Flagship…. I have one-woman-operation hair salon. I am afraid that i might need to pay termination fee for leaving from Heritage payment solutions? What is your advice me to switch to Flagship??? Thank you so much for your time to read…. I really appreciated!

    1. Brian Clark says:

      Miko,

      That monthly fee may be new, which is obviously surprising to long-standing merchants who may not have been made aware of it. The best advice we can offer if reviewing how to escape an early termination fee and reviewing our list for our best merchant accounts if you want to find a new processor.

  2. Cody Koenig says:

    In February of 2017 I decided to use Heritage Payment Solutions. Went through an Account Manager named Michael Amador. Great guy and previously did work with him with a manufacturing company I ran. He offered me a great rate and with me opening a new business said I could cancel at anytime. I ended picking up multiple jobs and did my business on the side so I asked him March 20th to talk about closing the account. Then we spoke over the phone about how he would appreciate me keeping the account open for a little while longer since he stuck his neck out for me to get me a good deal on my processing fee. Even though I didn’t need them, I was nice and kept them charging my account for services I did not need since I care for the people helping my business. Then on April 12th he asked me to get a list of local business owners to get to him so I could make a little extra money by getting some recommendations for possible leads. Doing this would create a good pathway to possibly be hired through the company. Then on June 7th he said that him and his senior partner would like to meet with me the following week for the open position. That was the last I heard from him. He ignored my calls, texts, and emails from that date forward. I submitted the cancellation form on November 26th by email and by mail as what Mike and I talked about in June would be all I had to do. Then in late February I got a collection notice for over $600. Then I did some research and reached out to Terry Reed on February 22nd to help me with the matter. He sent me another form to fill out to finalize the cancellation and then he back dated it as well. Terry did a great job but avoided my questions about my account manager and to this day I still do not know if he is still with the company. Then I spoke with a Jennifer through First American Systems about my debt with the company for the $776 and I told her to contact Terry about the situation I was in. Then I called her on March 28th and she informed me that I just had to pay the remaining balance of the final months fees which was $51 and some change. I asked her to email it to me with the address so I could get it handled and she said she does not send emails. So after work the following day I drove from South Carolina to Ohio to take care of the issue and find the address to mail a check to. My wife mailed out the check the week after on the week of the 9th. Today I received a call from a Mealia Hoy with their legal intervention team requesting full payment of $495 for my termination fee. They did receive my check but apparently failed to tell me that I had a small window for them to receive the check and that is why they reinstated a termination fee. So they are giving me a week to pay this ridiculous fee when I was told up front that no termination fee would be presented when wanting to cancel.

  3. very misleading sales tactics, promising low rates, slashing and lowering rates on top sheet of contract, instantly raising all of the fees without notice, non-disclosure of, over the top, so called “early termination fees” and “auto-renewal contracts” with more “early termination fees, do not provide monthly statements, tried to cancel and they tried to hit my bank account for $800.00 with no bill or statement to back it up, sending collection notices for said amount after blocking the withdrawal, still with no statement or itemization of said fees, will not return calls, transfer you to eternal hold when you do call, BEWARE…BEWARE…BEWARE, I was using a paypal processing system and they promised me big saving but got me for thousands more than originally agreed in useless (to the consumer) “contract”. BEWARE…BEWARE…BEWARE


    Are you with Heritage Payment Solutions? Learn how to resolve this complaint.

  4. Linda Bennett says:

    I have had many different merchant services companies constantly calling to get our business to switch to theirs. I have always been hesitant not knowing who to trust and with many of them being very persistent and pushy. Nax Joye with Heritage Payment Solutions was highly recommended by a friend so I finally gave in and set the appointment. I could not have been happier with the outcome. Nax was very professional, friendly, and more than helpful to get all our new machines set up in a timely manner and most important he did save us $700.00 a month in merchant services fees. I highly recommend Nax to come to your business to start you on your way to joining a great company that will save you money and keep you happy with their services.

    1. Phillip Parker says:

      Hi Linda,

      In order to authenticate your testimonial, please reply to this comment with your business name and or location, or website URL.

Leave a Review for Heritage Payment Solutions

Your email address will not be published. Required fields are marked *

Please do not use profanity or ALL CAPITAL LETTERS in your review. Reviews must provide a detailed account of your experience. By submitting a review or comment to CPO, you are agreeing to our Comment Policy.