Heritage Payment Solutions Review

Heritage Payment Solutions is a Wake Forest, North Carolina-based merchant account provider that appears to be part of the First American Payment Systems network of businesses. Its flagship product is a payment processing app for recreation centers called eTrak. The company also offers POS solutions through 1stPayPOS.

Payment Processing

Heritage Payment Solutions handles debit and credit card transactions for a variety of businesses. Their offerings include EMV card readers, POS systems, mobile payment options, e-commerce solutions such as virtual terminals and payment gateways, as well as gift and loyalty programs and fundraising tools.

Mobile Payment Solutions

Heritage Payment Solutions provides a mobile payment service designed for businesses that require the ability to accept payments on the go.

E-Commerce Services

Recognizing the growing importance of online commerce, Heritage Payment Solutions offers a secure payment gateway for e-commerce transactions.

Virtual Terminal Service

Heritage Payment Solutions provides a virtual terminal service that benefits businesses conducting mail or phone orders. This service allows businesses to manually enter card details into a secure, web-based system.

Integrated Business Tools

In addition to payment processing, Heritage Payment Solutions offers integrated software solutions to support overall business management. These tools include features for payment processing, inventory management, customer relationship management (CRM), and data analysis.

Assessment of Customer Reviews

We have identified over 10 negative reviews of Heritage Payment Solutions, primarily outside the BBB. Several of these reviews label the company as a scam or ripoff. Complaints frequently focus on high early termination fees and PCI compliance fees, as well as subpar customer service. Additionally, there are mentions of misleading sales practices in comments and reviews. We encourage you to contribute your own experience with Heritage Payment Solutions in the comments below.

Heritage Payment Solutions Lawsuits

No active class-action lawsuits or Federal Trade Commission (FTC) complaints have been found against Heritage Payment Solutions. Clients looking for non-litigious resolutions are advised to consider reporting their issues to relevant supervisory organizations.

Customer Support Quality

Heritage Payment Solutions’ low complaint rate is somewhat surprising, given its affiliation with First American Payment Systems, which has a higher rate of complaints and a reputation for poor service. At present, we give Heritage Payment Solutions a “B” rating, noting that other resellers of First American Payment Systems have received poorer ratings. The company provides 24/7 phone support for current clients, but reports of slow response times impede its ranking among the top merchant accounts for exceptional customer service.

PaymentPop Rating for Heritage Payment Solutions

Negative Feedback

There are no negative reviews published about Heritage Payment Solutions on the PaymentPop website.

Heritage Payment Solutions BBB Rating

Heritage Payment Solutions had held accreditation with the Better Business Bureau since August 2010 at the time of a previous review but no longer holds this distinction. The company has received an “A+” rating with 0 complaints in the last 36 months.

Heritage has also received 0 informal reviews to its BBB profile. A previous review is a copy of a comment in the section below this review:

Heritage issued the following response:

This seems like a positive resolution that nonetheless took a long time to resolve. If you are considering canceling your service with Heritage, we recommend understanding the necessary steps to prepare to cancel service without paying a fee.

An “A” Performance

As with the other categories of this review, the company’s low complaint total in this section is surprising when one considers the BBB profiles of its fellow First American companies. That said, we agree with the BBB’s rating at this time.

Google Maps Rating for Heritage Payment Solutions

Heritage Payment Solutions has a 2.8 out of 5 star rating based on 4 user reviews on Google Maps.

Three-Year Contract

Heritage Payment Solutions typically engages in a three-year contract with its clients, in collaboration with First American Payment Systems. This agreement often includes clauses for automatic renewal. The contract stipulates an early termination fee of $495 and monthly minimum fees that begin at $20. A PCI Compliance fee, which may exceed $120, is also a common part of the contract, along with tiered pricing for transaction rates. These contract specifics are supported by various customer feedbacks.

Virtual Terminal and Payment Gateway Pricing

Heritage Payment Solutions extends its services to include virtual terminals and payment gateways, as detailed on its website. Pricing for these services is not explicitly listed. Generally, utilizing these e-commerce solutions incurs additional costs, such as gateway fees, technical support fees, batch fees, and further transaction rates.

Pricing May Vary

Contractual terms with Heritage Payment Solutions are subject to change based on negotiations with their sales team. The conditions mentioned indicate that prices might surpass those offered by some of the more economical merchant account providers. Individuals with firsthand experience with Heritage Payment Solutions are invited to share their insights to assist prospective clients. Moreover, it’s advisable for businesses to consider our list of the foremost merchant account providers as alternatives for potentially more favorable terms.

Inside/Outside Sales Team

Heritage Payment Solutions appears to utilize both in-house telemarketing and outside sales representatives to market its services. It is unclear at this time whether these outside sales representatives are fully employed or independently contracted, but either way, the company is currently showing only a few complaints that accuse its sales agents of nondisclosure or misrepresentation of fees. This is surprising given the high number of complaints filed against other First American Payment Systems companies, but it appears that Heritage Payment Solutions provides more training and oversight for its agents than might be expected.

This compares favorably to our list of best credit card processors.

No Misleading Quotes

Heritage does not appear to engage in deceptive advertising strategies in its official materials. However, if you believe that the company is overcharging you, we recommend seeking a third-party statement audit to eliminate hidden fees.

Heritage Payment Solutions stands out as a robust credit card processing provider, performing better than many might expect given its ties with First American Payment Systems. Despite this affiliation, Heritage has managed to maintain a relatively low rate of complaints and has avoided acquiring a negative reputation with the Better Business Bureau. However, the contract terms offered by Heritage Payment Solutions reflect the less favorable conditions often associated with First American, including potentially high rates and fees that may not compete well in the market.

Given the current solid standing of Heritage Payment Solutions, business owners might find the services adequate for their needs. Yet, it’s imperative for merchants to thoroughly review the contract terms before committing. There is a strong recommendation for merchants to compare these terms rigorously against those offered by top-rated merchant account providers. Such comparisons can reveal more competitive rates and terms, ensuring that business owners secure the best possible agreement for their payment processing needs.