NextPay Reviews & Complaints

NextPay Logo
4.7
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How did they treat you? ▼

Pros & Cons
Pros: Cons:
No early termination fees​ Not available everywhere​
User-friendly, easy to use​​. High transaction costs​​.
Reliable for small businesses​​. Monthly, setup fees applicable​​.
Integrates with major shopping carts​​. Limited customer support​​.
Supports global e-commerce transactions​​. High chargeback fees​​.

Company Overview

Founded in 2009, NextPay is a Panama-based merchant account provider that specializes in providing international credit card processing to e-commerce merchants. The company claims to serve over 200 businesses, many of which are located in Latin America. The company should not be confused with a Carrollton, TX-based payment processor called NextPay Merchant Services or the NextPay out of the Philippines. The companies are unrelated.

NextPay Payment Processing

NextPay offers processing of most major debit and credit cards for most business types. Their services include processing in multiple currencies, anti-fraud tools, and recurring billing. In addition to its e-commerce products, NextPay also offers a mobile POS solution for face-to-face payments.

Software for Acquirers

This company presents a variety of software solutions aimed at aiding acquirers in the effective management of their payment processing tasks. The provided software is adaptable and capable of scaling to meet the demands of each business.

Payment Gateway Module

The payment gateway module from this company provides a platform for dealers to conduct online transactions. It supports numerous secure payment methods.

Processing Module

The specialized processing module from this company enhances payment processing through seamless integration with existing payment infrastructures. It automates and refines business workflows.

3DS Server Module

The 3DS Server module from this company ensures the authentication of online transactions by adhering to the latest authentication standards. It adds an extra layer of security to help safeguard transactions against fraudulent activities

NextPay payment processing
NextPay appears to offer basic payment processing

NextPay Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Volume

Our research indicates a minimal number of negative NextPay reviews online. Specifically, we found two critiques, neither labeling the company as a scam or ripoff. These complaints primarily highlight issues with slow or non-responsive customer support, including a situation involving delayed fund access. The scant volume of complaints might be attributed to NextPay’s relatively small client base. We encourage you to share your experiences and NextPay reviews in the comments below, whether positive or negative.

NextPay Litigation and Complaints

As of our latest update, there are no significant class-action lawsuits or Federal Trade Commission (FTC) complaints filed against NextPay. Clients seeking to address grievances without legal action may consider reporting their experiences to appropriate regulatory bodies. It’s important for potential customers to stay informed about any future legal developments involving NextPay.

NextPay’s Customer Support Assessment

Despite serving a limited clientele, NextPay maintains a relatively clean slate regarding customer complaints. This fact does suggest a certain level of quality in their offerings. Most reported issues pertain to customer support, which includes live phone support during standard business hours and email support. While NextPay’s customer service is commendable compared to many e-commerce processors, it may not meet the highest standards set by industry-leading customer service providers.

Contacting NextPay Customer Service

  • +507-2095487 – NextPay’s Local Office Contact

Alternative Support Methods

This review seeks to provide a comprehensive view of NextPay’s services, focusing on customer reviews, complaints, and support options. For those considering NextPay’s services, we emphasize the importance of exploring both positive and negative customer experiences and encourage sharing your personal NextPay reviews for a well-rounded perspective.

NextPay Online Ratings

Here's How They Rate Online

No Current Profile

The Better Business Bureau does not maintain a profile for NextPay at this time. We therefore will not factor a BBB rating into this review.

NextPay Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing No

Transparent Flat-Rate Pricing

NextPay prominently displays its pricing and contract specifics on its website, offering a flexible contract with no early termination fee. The company’s pricing model includes a monthly maintenance fee of $150, an initial setup fee of $150, and a uniform transaction fee of 5.5% plus $0.75. Additionally, it imposes a $2 fee for each refund and a $45 chargeback fee per incident. NextPay employs a rolling reserve policy of 10% for six months to manage risk, ensuring clients receive their funds 21 days post-transaction. The mobile reader, available for $65, also adheres to the flat rate of 5.5% per swipe, notably omitting the common monthly gateway fee.

Comparative Pricing Analysis

While NextPay’s fees are significantly above the average for domestic merchant service providers, they align more closely with the norms for companies specializing in high-risk and international accounts. Such accounts often incur additional costs due to currency conversion and heightened chargeback risks. NextPay caters to several sectors within the high-risk category, though it does not accommodate all business types.

Pricing Strategy for Global E-Commerce

The comprehensive fees, including the setup and monthly maintenance charges, position NextPay in a unique spot within the international and high-risk market segments. Its policy of not charging cancellation fees or for hardware positions it as a viable choice for these businesses despite its higher transaction fees. A “B” rating has been given to reflect NextPay’s niche yet valuable proposition for specific business needs.


NextPay rating structure
Overview of NextPay’s fee structure

NextPay Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms Yes

No Sales Complaints

NextPay appears to primarily market its services through an affiliate program and through online advertising. There is no evidence at this time that the company employs independent sales agents, although its focus on international payments may require it to have local agents in its countries of service. In any case, we are currently unable to locate any negative NextPay reviews that describe misconduct by the company’s sales staff.

No Deceptive Quotes

In addition, the NextPay website clearly outlines many of its contract terms and does not promote misleading rate quotes. Due to the company’s clean complaint record and seemingly transparent marketing, we will assign it an “A.” If you suspect that NextPay is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden costs.

Our NextPay Review Summary

Our Final Thoughts

NextPay is rated as a robust international credit card processing option based on our stringent evaluation criteria. Despite the limited publicly available feedback about the company, NextPay’s services cater specifically to the needs of international and high-risk businesses. However, it is important to highlight that NextPay’s contract terms are significantly more expensive than those offered by traditional merchant services providers. This cost discrepancy may be a critical consideration for some businesses.

Nonetheless, NextPay offers reliable online and mobile processing solutions at transparently quoted, industry-standard prices, which can be particularly beneficial for businesses operating in high-risk sectors or requiring international processing capabilities. For other businesses, especially those seeking more competitive rates and comprehensive service, partnering with a top-rated e-commerce provider might be a more advantageous choice.

Location & Ownership

NextPay does not disclose its partner bank or backend processor on its website, but it does list its headquarters at Costa del Este – Ave. La Rotonda, Edif. Financial Park piso 12 oficina 03-H, Panama City, Panama. Andrey Yurenkov is the founder of NextPay.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did NextPay Treat You?

1 User Reviews

  • Luis

    El servicio al cliente es muy malo, ahora mismo estoy en espera de su respuestas,

    ISABELLA, la chica de atención al cliente, deja en espera y cuando le dices que la atención es mala, te corta el chat y coloca que por ahora no atienden.

    The customer service is very bad, right now I am waiting for your answers,

    ISABELLA, the customer service girl, puts you on hold and when you tell her that the attention is bad, she cuts off the chat and says that for now they do not attend.

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