PayPros Review

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PayPros Overall Rating

"B+" Credit Card Processor Rating
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PayPros Overview

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PayPros Logo

Updated 12/23/14: PayPros (DBA Accelerated Payment Technologies) is now OpenEdge, the integrated technologies division of Global Payments. The company’s transition to the OpenEdge brand appears to be ongoing, so merchants may still receive service under the PayPros name or the OpenEdge name.

PayPros (paypros.com) is a merchant services provider that specializes in payment software integration for merchants. The company also operates under the name Payment Processing, Inc. PayPros does not appear to advertise its merchant accounts to the same degree that it promotes its software solutions, but it does offer credit card processing in addition to payment technology. Launched in 1995, PayPros claims to provide services and technology to more than 55,000 merchants. The company offers mobile solutions, security solutions, app customization, and recurring payments, as well as various industry-specific services. Payment Processing, Inc. is a registered ISO/MSP of Wells Fargo Bank, N.A. in Walnut Creek, California; HSBC Bank USA, National Association in Buffalo, New York; and National Bank of Canada in Montreal, Quebec. The company is located at 8200 Central Ave, Newark, California 94560-3448.

PayPros Sales & Marketing Tactics | B+

PayPros appears to hire independently contracted sales agents to market its services. Generally speaking, this practice usually generates merchant complaints as a result of poor agent training and supervision. In this case, we have found a handful of negative PayPros reviews that accuse the company’s sales team of rate misrepresentation and nondisclosure of fees. To its credit, PayPros also does not appear to engage in any deceptive advertising in its official materials.

PayPros Costs & Contract Terms | C+

The PayPros Program Guide (available below) outlines a three-year agreement through First Data with a $300 early termination fee and a variable monthly minimum fee. Some complaints filed against the company describe higher-than-expected costs, so merchants should be sure to research any and all potential charges they may encounter. We have also found two complaints that mention frozen accounts or holds placed on payments. This indicates that the company’s cash reserve and fraud prevention policies could possibly benefit from additional explanation upon account setup. Without knowing the specifics of these policies, though, we are inclined to regard these complaints as outliers. If you have any knowledge of the standard PayPros contract, please leave that information in the comment section of this review.
PayPros Program Guide

PayPros Complaints & Service | A-

We are currently able to locate only a handful of PayPros complaints outside of the BBB, none of which accuse the company of being a ripoff or a scam. These complainants all cite frozen funds and rude or unhelpful customer service as their main issues. Overall, there does not appear to be a concrete trend of deceptive practices or poor customer service by the company, and these complaints may simply be the results of run-ins with bad sales agents or confusion about fraud prevention policies. For a company that has existed since 1994, this is a very low complaint volume. The PayPros website lists dedicated support numbers and provides a contact form.

PayPros BBB Report | A- (CPO Adjusted)

PayPros has been an accredited business with the Better Business Bureau (BBB) since 1996. As of this review, the company has an “A” rating with the BBB and has had 13 complaints filed against it in the last 36 months. Of the total complaints, five were filed in regards to billing or collections issues, seven stemmed from problems with PayPros’ products or services, and one was an advertising or sales issue. Eleven of these complaints were successfully resolved, while two customers reported being dissatisfied with the company’s response. In light of this information, we have slightly adjusted the BBB’s rating to an “A-.”

Bottom Line

PayPros rates as a reliable merchant account provider according to our criteria. The company is showing very few complaints for its size and time in business, but its contract terms appear to be fairly average for the industry. Even when dealing with a highly rated merchant services provider, merchants are encouraged to strongly negotiate all contract terms.

This review was originally published on 2/12/13 and was last updated on 12/23/14.

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5 comments

  1. Terrance

    Hi, I want to mention to the businesses whom is currently doing business with Paypros or researching an about to choose a merchant company for there business.

    I choose Paypros because of they offer to me. Things where going quite well until months later we start getting large monthly fees being drafted out of our account which we are setup on an account not to ever encounter monthly fees ever. The first fee was $40.00. I called and asked them what this fee was in reference to, and they stated a letter was mailed out with the monthly statements of all clients to complete a business confirmation form that was needed. This form was needing completed, if not, they will start charging $40.00 towards your account each month, and this is a government regulatory form that must be done. At this point, I told them we didn’t get it which we didn’t an I’m requesting a refund, an she(rep) stated that wasn’t going to happen so I immediately requested for my account to cancelled. Note: (We have two other merchant accounts and neither one of them ever heard of this). I completed the form she sent immediately to cancel my account and returned it, got a confirmation email stating my request was granted. One month later looking at our account, we now have a fee of $113.00 pending stating merchant fee. We stopped using this account so there shouldn’t be any fees being billed to us. I called and got technical support and they see everything I mentioned but had to forward this issue to customer service which was not open.

    Beware of things occurring like this from this company and if you choose to use them or any other Merchant, pay close attention to your fees being charge to you each month.

    Have a good day!

  2. Charles

    STAY AWAY!!! You have been warned. We are experiencing an absolute train wreck of a launch with PayPros. Our company has unable to process orders for several days due to outright incompetence at both technical support and customer service levels with PayPros. We are losing money as I write this. I thought I had seen the worst in dealing with companies like AT&T and Comcast but this company is a nightmare. Our account manager is a complete idiot. The technical support team cannot make the simplest of changes without screwing something up. I wish I could share the email threads and conversations from the last few days as it would make your jaw drop at their stupidity. I am sure they will try to raise our rates and fees once we have completed the cut-over. I wish we had stayed with our previous card processor.

    1. steven

      I’m about to cancel them once I have the new processor setup. Did you email the request in and follow up to make sure they are canceling the account? Did you get them to stop charging you? Any information would help. I’m trying to avoid any charges from them.

      Thank you in advance.

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