PayTech Corporation Review
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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.
PayTech Corporation
Rating
Customer Reviews & Sentiment
Because PayTech is fairly small and has a relatively generic business name, it is difficult to locate complaints that have explicitly been filed against the company. The few complaints that are available are of questionable reliability and may be related to end-user problems rather than merchant issues. At this time, there is not a significant enough body of complaints to draw any solid conclusions about the the company’s customer support and complaint history. We are therefore awarding PayTech an “A” in this category. Merchants should note that PayTech prefers to conduct its customer support via a ticket submission system rather than via live communication.
Industry Scores & User Ratings
| Product & Service Complaints | 0 |
|---|---|
| Billing & Collection Complaints | 2 |
| Advertising & Sales Complaints | 2 |
| Guarantee & Warranty Complaints | 0 |
| Delivery Complaints | 0 |
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
PayTech is not an accredited business of the Better Business Bureau and is currently showing an “F” rating due to its response to four complaints in the last three years. Of these complaints, two were related to billing and collection disputes, while two had to do with advertising or sales issues. PayTech resolved one of these complaints successfully, failed to resolve another, and did not respond to the BBB regarding the other two complaints. Given the fact that PayTech managed to resolve one complaint through the BBB, it appears that the company is aware that the profile exists and is seemingly uninterested in resolving the other issues. Despite PayTech’s low complaint volume, we are inclined to adjust its BBB rating to a “C-” in light of its resolution rate.
Processing Rates & Fees
There is very little public information about PayTech’s costs and contract terms, and there are currently no complaints about excessive or undisclosed fees imposed by the company. PayTech resells the merchant accounts of multiple providers, meaning that its contract terms are likely to be similar if not identical to those in a TSYS, Global Payments, First Data, or Vantiv contract. The standard contracts for these companies can vary but are generally known to be multiyear agreements with early termination fees. PCI compliance and other costs may also vary between these providers.
PayTech’s proprietary software and web solutions are likely to come with their own rate structures, which are not available for review on the PayTech website. If you have any knowledge of the standard PayTech contract, please share that information in the comment section of this review.
PayTech Corporation Competitors
Compare PayTech Corporation to competitors that earned top marks.
Bottom Line
PayTech Corporation rates as an above average merchant services provider according to our system. There is not a great deal of information available about the company at this time, and the complaints that are available do not paint a consistent or reliable picture of the company’s policies. PayTech can improve its overall rating by responding to complaints filed through the BBB, and it is likely that PayTech’s grade may change as more information comes to light about the company.
