Phoenix Merchant Services Review

We cannot find any negative Phoenix Merchant Services reviews, which is a good indication that the company is not a scam or a ripoff. Phoenix is also not showing any complaints under its alternate name of “Phoenix Legal Support.” It’s possible that the company’s merchant base is small enough that complaints haven’t filtered out to public forums yet, or that some complaints intended for Phoenix are mistakenly filed against its backend processor. However, there is no evidence that this is actually occurring. Given the company’s clean complaint record, we have assigned it an “A” rating at this time. Phoenix provides a phone number on its website, but it’s unclear whether this line can be used for customer support.

The Better Business Bureau does not maintain a profile for Phoenix Merchant Services at this time. Phoenix Legal Support does have a BBB profile, which is currently showing an “A+” rating, but this profile does not appear to field complaints about Phoenix Merchant Services. We therefore will not factor a BBB rating into this review.

Phoenix Merchant Services discloses most of its rates and fees on its website, and a company representative has stated in the comment section below that the rates shown are its standard terms. The full breakdown of fees and contract terms is as follows:

Check/Debit Cards: 0.05% + $0.09 (Above Interchange) (Visa/MasterCard/Discover) or Lower depending on how much you process.
Credit Cards: 0.05% + $0.09 (Visa/Master Card/Discover)
American Express Credit: 0.39% + $0.19
Debit Network Access $0.09
Voice Auth. Fee: $1.00
AVS (per trans) $0.09
Retrieval Fee $5.00

MONTHLY FEES:

Monthly Service Fee: $5.00
Paper Statement Fee: $2.50 (Optional)
Monthly Minimum: $0.00

ANNUAL FEES:

Annual Fees: $0.00
PCI-DSS Compliance Fees: $79.00 (Annual or Quarterly)

OTHER FEES:

Chargeback Fee $35.00
Per Batch $0.25
Early Termination Fee $0.00

Taken as a whole, these contract terms are highly competitive for the industry. There are no merchant complaints related to Phoenix’s pricing or contract terms, so these numbers appear to be accurately quoted. Even so, merchants should be sure to request and review all relevant documentation, including any long-term equipment leases. Given the information we have right now, we will assign the company an “A” rating in this category.

Phoenix Merchant Services primarily markets its services via web advertising, social media, and a small sales team. There is no evidence at this time to suggest that the company employs a large team of independently contracted sales agents, and we cannot find any Phoenix Merchant Services complaints that accuse the company of deceptive marketing tactics. The company appears to be relatively modest in size and likely has a small sales team.

Phoenix advertises interchange-plus pricing on its website. The company quotes a rate of interchange plus 0.05% plus $0.09 per transaction for new merchants but states that its markup above interchange can go even lower than 0.02% plus $0.09. The company’s website also includes a list of all of its other fees. A company representative has stated that all fees disclosed on the site are accurate and can be even lower than advertised for businesses processing over $100,000 per month. Even so, prospective merchants should be sure to inquire about all potential fees before signing up.

Phoenix Merchant Services rates as a reliable merchant services provider according to our rating criteria. The company has not received any complaints in public forums under either of its DBAs, and it advertises highly competitive rates and fees. Even when dealing with an “A” rated provider, merchants should be sure to fully read their contracts.