PaymentPop Rating for Poynt POS
Negative Feedback
Absolutely the WORST decision I made when opening my business. I got caught up in the “GoDaddy” name and regret not understanding enough about possible issues. AMAZING how limited is the reporting! Updating the terminal doesn’t take. You have to delete an item and reenter rather than just trying to edit the one that already exists. YOU CAN’T RUN A REPORT TO EXPORT CLIENTS TO A LIST! The lack of a cohesive report to show products sold is ridiculous! You can’t run a report to show SKU’s sold! AVOID THIS PRODUCT LIKE THE PLAGUE!
Positive Feedback
There are no positive reviews published about Poynt POS on the PaymentPop website.
Poynt POS BBB Rating
Poynt currently has an “A+” rating with the Better Business Bureau and does not receive BBB accreditation. The company has received 4 complaints in the last 36 months. Poynt has a 1 out of 5 star rating based on 1 user reviews on the Better Business Bureau website.
What Merchants Say
Poynt has also received 2 informal reviews, which are negative in tone. It should be noted that these reviews are not subject to authentication by the BBB. The most recent review describes faulty equipment and a poor response from customer service:
Very bad service, we got our machine on 4-28 , we start using it, then we called them because there is no option to do settlement and the guy told us it will do it automatically, the next day we is it and still no settlement and on the 3d day the machine stopped working and all the transactions still in the machine none of then went to our account made our checks pounced, I been calling and send them emails and all I get from them the same answer which is the issue been escalated to our team , it is been over a week now , what kind of company is this , and the funny thing is they have more 3 phone numbers and every time I call different number the same guy answer,
Merchants should review the best providers for customer service before entering into any contract as well as the reputation of a company’s sales tactics.
An “A” Overall
In light of the company’s low complaint total, we agree with the BBB’s rating of an “A.” Merchants should note, however, that there are reasons to be skeptical of the BBB’s rating system.
Trustpilot Rating for Poynt POS
Poynt POS has a 1.7 out of 5 stars based on 25 user reviews on Trustpilot.
Positive Feedback
Excellent service. Very easy to navigate this terminal.
Negative Feedback
I’ve had nothing but issues with the new terminal that I was basically forced to upgrade to. Spent hours a day on the phone with customer service that seem to have no idea what a Multi-Mid terminal is suppose to do. I’ve been “accidentally” hung up on multiple times by customer service who I believe just didn’t want to deal with the issue.
