Process Pink Payments: Card Processing Reviews & Complaints
Process Pink Payments is a merchant account provider headquartered in Miami Beach, Florida, that may also go by the name “Money Movers of America.” The company claims to be owned by an entity known as TOT Group, Inc., but it appears to rely on Cynergy Data for its processing network. Founded in 2008, the company states that a portion of every transaction processed by Process Pink Payments is donated to the National Breast Cancer Foundation.
Process Pink Payments Payment Processing
Process Pink Payments processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, EBT payments, ACH and e-check payments, mobile payments, gift and loyalty programs, mobile solutions, e-commerce solutions, and data reporting and analytics.
Process Pink Payments: Mobile Processing Solutions
Mobile processing solutions provided by Processing Pink Payments offer businesses the capability to process payments via mobile devices. This can be a significant advantage for businesses that operate remotely or in varying locations, allowing them to accept payments wherever their operations take them.
Process Pink Payments: E-Commerce Payment Services
Processing Pink Payments also provides e-commerce payment services. These services are designed to securely handle online transactions, enabling businesses with online operations to accept and process digital payments from their customers.
Process Pink Payments: Virtual Terminal
The company also offers a virtual terminal service. This service is designed to handle card-not-present transactions, which can be particularly useful for businesses that accept orders via mail or over the phone.
Process Pink Payments: POS System Services
Processing Pink Payments offers point-of-sale (POS) system services. These systems not only handle transactions but also offer other functionalities such as sales analytics, inventory management, and employee management
Unified Payments Connection
Process Pink also shares an address with Unified Payments, which may now be called Netevia, and it may be a subsidiary or DBA of that company. Unified Payments has an interesting legal history due to its ownership team and affiliation with Discover Data. In 2013, the vice president of Discover Data was sentenced to 12 years in prison for “directing a bunch of ‘bar girls’ to seduce and swindle customers at a string of Russian-style lounges” in his role as “a credit-card processor for [the] clubs.” In July 2016, however, the conviction was overturned by an appeals court due to a procedural error by the original judge. It is unknown whether and to what degree Process Pink is linked to Unified Payments and Discover Data, but merchants should be aware of the fact that all three share an address.
Location & Ownership
Process Pink Payments is a registered ISO/MSP of BMO Harris Bank, N.A., in Chicago, Illinois, and its corporate headquarters is located at 3363 NE 163rd Street, Suite 705, North Miami Beach, Florida 33160. Tim Greenfield was previously listed as the president of payment processing at Process Pink Payments. However, the BBB has merged the Process Pink profile with that of Unified Payments (and now with Netevia), which lists Oleg Firer (of the above lawsuit) as its managing member. Anthony Holder is also listed as a founder of the company.
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Process Pink Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Rising Complaint Total
We were able to locate some negative Process Pink Payments reviews that accuse the company of being a ripoff or a scam on the BBB profile of Unified Payments. The increasing number of Process Pink Payments complaints and negative reviews have all been associated with that profile. If you have your own Process Pink Payments review to make, please do so below.
Process Pink Payments Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Process Pink Payments. However, Unified Payments has a history of legal issues that can be found on their profile here. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Process Pink Payments Customer Support Options
Process Pink Payments may outsource its customer service to the larger entities that own it, or it may service accounts directly. Its website lists dedicated phone support lines for clients, and the general absence of complaints about the company indicates that this system does an effective job of resolving complaints in-house.
Process Pink Payments Customer Service Numbers
- (877) 621-9110 – Toll-Free Customer Support
- (800) 865-1164 – Paymentech Network
- (866) 345-6188 – Vital Front End Network
- (866) 231-2033 – FDR
Other Support Options
- Customer support email address at [email protected]
At this time, however, we do not consider it a top-rated merchant account provider for customer service.
Process Pink Payments Online Ratings
Here's How They Rate Online
Online Ratings Summary
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Shared Profile With Unified Payments
At the time of our original review, Process Pink Payments had its own Better Business Bureau profile and was showing an “F” rating based on 2 complaints. Since then, however, the BBB has moved complaints about Process Pink Payments to a profile for Unified Payments and then again to one for Netevia.
Netevia has been accredited with the BBB since September 2017 and currently has an “A+” rating. The company has received 5 complaints in the past 36 months. Only 3 of these 6 complaints were resolved by the company to the satisfaction of the client.
What Merchants Say
Unified Payments has also received 4 informal reviews to its BBB profile, all of which are negative. The most recent review calls the company a scam:
This company is a scam for both agents and merchants. Much retribution for speaking up on behalf of merchants. Management is careless with promises going unfulfilled and you have to fight to get paid. Managers also give misinformation to get you to close deals, then do not follow through. Emails and texts go unanswered.
To avoid issues like these, business owners should review their options to find providers that offer exemplary customer service.
A “C” Performance Overall
In light of the company’s negative reviews, undisclosed connection to Unified Payments, rising complaint total, and resolution ratio, we have adjusted the BBB’s rating to a “C.”
Process Pink Payments Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
The standard Process Pink Payments contract outlines a three-year agreement through Cynergy Data with a swiped and keyed-in rate of 2.75%, an early termination fee of $495, and the potential for various other Process Pink Payments fees, including monthly minimum fees, ACH rejection fees, annual fees, PCI compliance fees of up to $300, statement fees, and government compliance fees.
Some Flexibility Depends on the Agent
It is very likely that Process Pink sales agents have the authority to alter some of these provisions as they deem necessary, and the total absence of Process Pink Payments reviews about the company’s terms indicates that most of its clients are satisfied with their service. Additionally, the company’s donation of a portion of its earnings to breast cancer research may hold some appeal for clients. However, based on the company’s three-year agreement and large early termination fee alone, we are inclined to give it a “B” in this section for the time being. We do not consider it to be competitive with the cheapest merchant accounts.
We also encourage business owners to check out our list of the providers of the best merchant accounts.
Process Pink Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Outside Sales Team
Process Pink Payments appears to partner with ISOs and independent sales agents to market its services. This practice is usually linked to elevated client complaints, but we are currently unable to locate any Process Pink Payments reviews that describe nondisclosure of terms and misrepresentation of rates. This indicates that the company exercises a greater-than-average degree of control over its independent sales reps.
This compares favorably to our list of best credit card processors.
No Deceptive Quotes
As an additional point in its favor, Process Pink does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that the company is charging you hidden fees, we recommend seeking a third-party statement audit.
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