Process Pink Payments Card Processing Reviews & Complaints

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Overall Score
4.0
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How did they treat you?
Pros and Cons
Pros: Cons:
POS system functionalities. Potential hidden fees.
Supports breast cancer research. Affiliated with Unified Payments.
Offers mobile processing solutions. Limited contract term details.
Provides e-commerce services. Complaints on BBB profile.
Includes virtual terminal. $495 early termination fee.

Overview

In this review of Process Pink Payments, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether Process Pink Payments meets your payment processing needs.

About Process Pink Payments

Process Pink Payments is a merchant account provider headquartered in Miami Beach, Florida, that may also go by the name “Money Movers of America.” The company claims to be owned by an entity known as TOT Group, Inc., but it appears to rely on Cynergy Data for its processing network. Founded in 2008, the company states that a portion of every transaction processed by Process Pink Payments is donated to the National Breast Cancer Foundation.

Process Pink Payments Products and Services

Payment Processing

Process Pink Payments handles major debit and credit card transactions for various business types. Their services include EMV card readers and swipers, EBT payments, ACH and e-check processing, mobile payments, gift and loyalty programs, mobile solutions, e-commerce services, and data reporting and analytics.

Mobile Processing Solutions

Process Pink Payments provides mobile processing solutions that enable businesses to accept payments via mobile devices. This is particularly advantageous for businesses operating remotely or in multiple locations, ensuring they can process transactions wherever they are.

E-Commerce Payment Services

Process Pink Payments offers e-commerce payment services designed to securely manage online transactions. This allows businesses with online operations to efficiently process digital payments from their customers.

Virtual Terminal

The virtual terminal service from Process Pink Payments supports card-not-present transactions, making it ideal for businesses that take orders over the phone or by mail.

POS System Services

Process Pink Payments provides point-of-sale (POS) systems that manage transactions and offer additional features such as sales analytics, inventory management, and employee management.

Unified Payments Connection

Process Pink also shares an address with Unified Payments, which may now be called Netevia, and it may be a subsidiary or DBA of that company. Unified Payments has an interesting legal history due to its ownership team and affiliation with Discover Data. In 2013, the vice president of Discover Data was sentenced to 12 years in prison for “directing a bunch of ‘bar girls’ to seduce and swindle customers at a string of Russian-style lounges” in his role as “a credit-card processor for [the] clubs.” In July 2016, however, the conviction was overturned by an appeals court due to a procedural error by the original judge. It is unknown whether and to what degree Process Pink is linked to Unified Payments and Discover Data, but merchants should be aware of the fact that all three share an address.

Process Pink Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits

Reviewing Process Pink Payments Complaints

A search for Process Pink Payments reviews reveals several negative comments, mainly found on the BBB profile of Unified Payments, a related entity. These reviews and complaints often characterize the company as a ripoff or scam. The increasing volume of these complaints, though associated with Unified Payments, highlights potential concerns with Process Pink Payments. We invite customers to share their own Process Pink Payments reviews in the comments section to enrich our understanding of the company’s practices.

Legal Concerns Surrounding Process Pink Payments

While no class-action lawsuits or FTC complaints have been directly linked to Process Pink Payments, it’s important to note that Unified Payments, connected to Process Pink Payments, has a history of legal issues detailed on their profile. Clients seeking non-litigious ways to address grievances should consider reporting to relevant supervisory bodies.

Evaluating Process Pink Payments Customer Support

Process Pink Payments might either outsource its customer service or handle it directly. The company provides dedicated phone lines for client support, and the low volume of direct complaints implies that this approach may effectively resolve customer issues.

Contact Details for Process Pink Payments

  • (877) 621-9110 – Toll-Free Customer Support
  • (800) 865-1164 – Paymentech Network
  • (866) 345-6188 – Vital Front End Network
  • (866) 231-2033 – FDR
  • Customer support email at [email protected]

Considering its customer support options, Process Pink Payments shows a commitment to addressing client needs. However, further improvement and clarity in their support structure could enhance their standing as a leading merchant account provider for customer service.

Process Pink Payments Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 9

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Shared Profile With Unified Payments

At the time of our original review, Process Pink Payments had its own Better Business Bureau profile and was showing an “F” rating based on 2 complaints. Since then, however, the BBB has moved complaints about Process Pink Payments to a profile for Unified Payments and then again to one for Netevia.

Netevia has been accredited with the BBB since September 2017 and currently has an “A+” rating. The company has received 5 complaints in the past 36 months. Only 3 of these 6 complaints were resolved by the company to the satisfaction of the client.

What Merchants Say

Unified Payments has also received 4 informal reviews to its BBB profile, all of which are negative. The most recent review calls the company a scam:

This company is a scam for both agents and merchants. Much retribution for speaking up on behalf of merchants. Management is careless with promises going unfulfilled and you have to fight to get paid. Managers also give misinformation to get you to close deals, then do not follow through. Emails and texts go unanswered.

To avoid issues like these, business owners should review their options to find providers that offer exemplary customer service.

A “C” Performance Overall

In light of the company’s negative reviews, undisclosed connection to Unified Payments, rising complaint total, and resolution ratio, we have adjusted the BBB’s rating to a “C.”

Process Pink Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates 2.75%
Equipment Leasing Yes

Three-Year Contract

The standard Process Pink Payments contract, facilitated through Cynergy Data, stipulates a three-year term with transaction rates at 2.75% for both swiped and keyed-in transactions. The agreement includes an early termination fee of $495, alongside potential additional fees such as monthly minimums, ACH rejection fees, annual fees, PCI compliance fees up to $300, statement fees, and fees for government compliance.

Some Flexibility Depends on the Agent

Flexibility in contract terms may be available through negotiation with Process Pink sales agents, suggesting that some clients may receive more favorable terms. The lack of public complaints regarding the company’s contract terms could imply a general satisfaction among its client base. Furthermore, Process Pink’s commitment to donating a portion of its earnings to breast cancer research might be a contributing factor to its appeal. Despite these positive aspects, the contract’s length and significant early termination fee necessitate caution, earning the company a “B” rating in this context. Merchants are advised to explore options that might offer more favorable conditions.

For businesses seeking alternatives with possibly lower fees and more flexible terms, we recommend reviewing our selection of the best merchant account providers.

Process Pink Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Possible
Misleading Marketing No
Discloses All Important Terms No

Outside Sales Team

Process Pink Payments appears to partner with ISOs and independent sales agents to market its services. This practice is usually linked to elevated client complaints, but we are currently unable to locate any Process Pink Payments reviews that describe nondisclosure of terms and misrepresentation of rates. This indicates that the company exercises a greater-than-average degree of control over its independent sales reps.

This compares favorably to our list of best credit card processors.

No Deceptive Quotes

As an additional point in its favor, Process Pink does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that the company is charging you hidden fees, we recommend seeking a third-party statement audit.

Our Process Pink Payments Review Summary

Our Final Thoughts

Process Pink Payments rates as a reliable credit card processing provider according to our rating system. The company has a relatively low complaint count, with only around ten complaints across all consumer protection websites. This indicates a generally satisfactory performance in terms of customer satisfaction and service reliability. However, the lack of detailed information about the company’s contract terms makes it difficult to provide a comprehensive evaluation. Without transparency on fees, rates, and other contractual obligations, businesses might face uncertainties that could affect their operations and financial planning.

An important consideration is Process Pink Payments’ affiliation with Unified Payments, which may raise concerns for some businesses. Unified Payments has a mixed reputation in the industry, and this association could be a potential red flag. Businesses might find more peace of mind and potentially better service by opting for a top-rated overall provider known for transparent terms and consistent positive feedback. As always, we recommend that business owners conduct thorough research and compare multiple options to ensure they are getting the best possible deal and service for their specific needs. This due diligence will help avoid any unexpected issues and ensure a smooth payment processing experience.

Location & Ownership

Process Pink Payments is a registered ISO/MSP of BMO Harris Bank, N.A., in Chicago, Illinois, and its corporate headquarters is located at 3363 NE 163rd Street, Suite 705, North Miami Beach, Florida 33160. Tim Greenfield was previously listed as the president of payment processing at Process Pink Payments. However, the BBB has merged the Process Pink profile with that of Unified Payments (and now with Netevia), which lists Oleg Firer (of the above lawsuit) as its managing member. Anthony Holder is also listed as a founder of the company.

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Testimonials & Complaints

How Did Process Pink Payments Treat You?

3 User Reviews

  • David Klein

    Avoid this company!!

    Despite the fact that we have been trying to cancel service with them since June 2013, they are still charging us monthly fees and PCI compliance fees. We have called, e-mailed, and faxed.

    They still charge us.

    Our next step is to report them to the FL attorney general.

  • Jeff D

    I have owned several businesses over a thirty year period, and I was never satisfied with any of the credit card processing companies that I worked with until I came across Process Pink. I was initially attracted to them because of their significant support of breast cancer research. To my surprise and pleasure, I am saving significant money and getting better service than I ever did before.

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