Process Pink Payments: Card Processing Reviews & Complaints

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Process Pink Payments Rating
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Company Overview

Process Pink Payments is a merchant account provider headquartered in Miami Beach, Florida, that may also go by the name “Money Movers of America.” The company claims to be owned by an entity known as TOT Group, Inc., but it appears to rely on Cynergy Data for its processing network. Founded in 2008, the company states that a portion of every transaction processed by Process Pink Payments is donated to the National Breast Cancer Foundation.

Process Pink Payments Payment Processing

Process Pink Payments processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, EBT payments, ACH and e-check payments, mobile payments, gift and loyalty programs, mobile solutions, e-commerce solutions, and data reporting and analytics.

Process Pink Payments: Mobile Processing Solutions

Mobile processing solutions provided by Processing Pink Payments offer businesses the capability to process payments via mobile devices. This can be a significant advantage for businesses that operate remotely or in varying locations, allowing them to accept payments wherever their operations take them.

Process Pink Payments: E-Commerce Payment Services

Processing Pink Payments also provides e-commerce payment services. These services are designed to securely handle online transactions, enabling businesses with online operations to accept and process digital payments from their customers.

Process Pink Payments: Virtual Terminal

The company also offers a virtual terminal service. This service is designed to handle card-not-present transactions, which can be particularly useful for businesses that accept orders via mail or over the phone.

Process Pink Payments: POS System Services

Processing Pink Payments offers point-of-sale (POS) system services. These systems not only handle transactions but also offer other functionalities such as sales analytics, inventory management, and employee management

Unified Payments Connection

Process Pink also shares an address with Unified Payments, which may now be called Netevia, and it may be a subsidiary or DBA of that company. Unified Payments has an interesting legal history due to its ownership team and affiliation with Discover Data. In 2013, the vice president of Discover Data was sentenced to 12 years in prison for “directing a bunch of ‘bar girls’ to seduce and swindle customers at a string of Russian-style lounges” in his role as “a credit-card processor for [the] clubs.” In July 2016, however, the conviction was overturned by an appeals court due to a procedural error by the original judge. It is unknown whether and to what degree Process Pink is linked to Unified Payments and Discover Data, but merchants should be aware of the fact that all three share an address.

Location & Ownership

Process Pink Payments is a registered ISO/MSP of BMO Harris Bank, N.A., in Chicago, Illinois, and its corporate headquarters is located at 3363 NE 163rd Street, Suite 705, North Miami Beach, Florida 33160. Tim Greenfield was previously listed as the president of payment processing at Process Pink Payments. However, the BBB has merged the Process Pink profile with that of Unified Payments (and now with Netevia), which lists Oleg Firer (of the above lawsuit) as its managing member. Anthony Holder is also listed as a founder of the company.

Table of Contents

Process Pink Payments Customer Reviews

Here's What Their Clients Say

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits

Rising Complaint Total

We were able to locate some negative Process Pink Payments reviews that accuse the company of being a ripoff or a scam on the BBB profile of Unified Payments. The increasing number of Process Pink Payments complaints and negative reviews have all been associated with that profile. If you have your own Process Pink Payments review to make, please do so below.

Process Pink Payments Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Process Pink Payments. However, Unified Payments has a history of legal issues that can be found on their profile here. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Process Pink Payments Customer Support Options

Process Pink Payments may outsource its customer service to the larger entities that own it, or it may service accounts directly. Its website lists dedicated phone support lines for clients, and the general absence of complaints about the company indicates that this system does an effective job of resolving complaints in-house.

Process Pink Payments Customer Service Numbers

  • (877) 621-9110 – Toll-Free Customer Support
  • (800) 865-1164 – Paymentech Network
  • (866) 345-6188 – Vital Front End Network
  • (866) 231-2033 – FDR

Other Support Options

At this time, however, we do not consider it a top-rated merchant account provider for customer service.

Process Pink Payments Online Ratings

Here's How They Rate Online

Online Ratings Summary

BBB Reports 9

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Shared Profile With Unified Payments

At the time of our original review, Process Pink Payments had its own Better Business Bureau profile and was showing an “F” rating based on 2 complaints. Since then, however, the BBB has moved complaints about Process Pink Payments to a profile for Unified Payments and then again to one for Netevia.

Netevia has been accredited with the BBB since September 2017 and currently has an “A+” rating. The company has received 5 complaints in the past 36 months. Only 3 of these 6 complaints were resolved by the company to the satisfaction of the client.

What Merchants Say

Unified Payments has also received 4 informal reviews to its BBB profile, all of which are negative. The most recent review calls the company a scam:

This company is a scam for both agents and merchants. Much retribution for speaking up on behalf of merchants. Management is careless with promises going unfulfilled and you have to fight to get paid. Managers also give misinformation to get you to close deals, then do not follow through. Emails and texts go unanswered.

To avoid issues like these, business owners should review their options to find providers that offer exemplary customer service.

A “C” Performance Overall

In light of the company’s negative reviews, undisclosed connection to Unified Payments, rising complaint total, and resolution ratio, we have adjusted the BBB’s rating to a “C.”

Process Pink Payments Fees, Rates & Costs

A Closer Look at The Contract

Key Points

Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates 2.75%
Equipment Leasing Yes

Three-Year Contract

The standard Process Pink Payments contract outlines a three-year agreement through Cynergy Data with a swiped and keyed-in rate of 2.75%, an early termination fee of $495, and the potential for various other Process Pink Payments fees, including monthly minimum fees, ACH rejection fees, annual fees, PCI compliance fees of up to $300, statement fees, and government compliance fees.

Some Flexibility Depends on the Agent

It is very likely that Process Pink sales agents have the authority to alter some of these provisions as they deem necessary, and the total absence of Process Pink Payments reviews about the company’s terms indicates that most of its clients are satisfied with their service. Additionally, the company’s donation of a portion of its earnings to breast cancer research may hold some appeal for clients. However, based on the company’s three-year agreement and large early termination fee alone, we are inclined to give it a “B” in this section for the time being. We do not consider it to be competitive with the cheapest merchant accounts.

We also encourage business owners to check out our list of the providers of the best merchant accounts.

Process Pink Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Key Points

Uses Independent Resellers Yes
Telemarketing Possible
Misleading Marketing No
Discloses All Important Terms No

Outside Sales Team

Process Pink Payments appears to partner with ISOs and independent sales agents to market its services. This practice is usually linked to elevated client complaints, but we are currently unable to locate any Process Pink Payments reviews that describe nondisclosure of terms and misrepresentation of rates. This indicates that the company exercises a greater-than-average degree of control over its independent sales reps.

This compares favorably to our list of best credit card processors.

No Deceptive Quotes

As an additional point in its favor, Process Pink does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that the company is charging you hidden fees, we recommend seeking a third-party statement audit.

Our Process Pink Payments Review Summary

Our Final Thoughts

Process Pink Payments rates as a reliable credit card processing provider according to our rating system. The company is showing only 10 or so complaints across all consumer protection websites at this time, but little is known about its contract terms. The company’s affiliation with Unified Payments may be a bit of a red flag for some businesses, who could be better served by working with a top-rated overall provider.

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Your Comments & Reviews

How Did Process Pink Payments Treat You?

3 Responses

  • David Klein

    Avoid this company!!

    Despite the fact that we have been trying to cancel service with them since June 2013, they are still charging us monthly fees and PCI compliance fees. We have called, e-mailed, and faxed.

    They still charge us.

    Our next step is to report them to the FL attorney general.

  • I have owned several businesses over a thirty year period, and I was never satisfied with any of the credit card processing companies that I worked with until I came across Process Pink. I was initially attracted to them because of their significant support of breast cancer research. To my surprise and pleasure, I am saving significant money and getting better service than I ever did before.

    • Phillip CPO

      Hi Jeff,

      Please reply to this comment with your business name and location in order to verify your testimonial. Thanks!

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