|Sales & Marketing|
|Costs & Contract|
|Complaints & Service|
Process Pink Payments (processpink.com) is a merchant account provider headquartered in Miami Beach, Florida, that may also go by the name “Money Movers of America.” The company claims to be owned by an entity known as TOT Group, Inc., but it appears to rely on Cynergy Data for its processing network. Founded in 2008, the company states that a portion of every transaction processed by Process Pink Payments is donated to the National Breast Cancer Foundation. Process Pink Payments is a registered ISO/MSP of BMO Harris Bank, N.A., in Chicago, Illinois, and its corporate headquarters is located at 3363 NE 163rd Street, Suite 705, North Miami Beach, Florida 33160. Tim Greenfield is the president of payment processing at Process Pink Payments.
|Process Pink Products and Services||Industries Served|
|Key Points – Sales & Marketing|
|Uses independent resellers?||Yes|
|Promotes deceptive rate quotes?||No|
|Discloses all important terms?||No|
Process Pink Payments appears to partner with ISOs and independent sales agents to market its services. This practice is usually linked to elevated merchant complaints, but we are currently unable to locate any Process Pink Payments reviews that describe nondisclosure of terms and misrepresentation of rates. This indicates that the company exercises a greater-than-average degree of control over its independent sales reps. As an additional point in its favor, Process Pink does not appear to engage in any deceptive advertising strategies in its official materials.
Process Pink Payments Marketing Example
|Key Points – Costs & Contract Terms|
|PCI compliance fee:||Variable|
The standard Process Pink Payments contract (available below) outlines a three-year agreement through Cynergy Data with an early termination fee of $495 and the potential for various other fees, including monthly minimum fees, annual fees, PCI compliance fees, statement fees, and government compliance fees. These terms are consistent with most reports of Cynergy Data’s contracts and are generally less competitive than industry averages. It is very likely that Process Pink sales agents have the authority to alter some of these provisions as they deem necessary, and the total absence of complaints about the company’s terms indicates that most of its clients are satisfied with their service. Additionally, the company’s donation of a portion of its earnings to breast cancer research may hold some appeal for merchants. However, based on the company’s three-year agreement and large early termination fee alone, we are inclined to give it a “B” in this section for the time being. See the Process Pink Merchant Agreement.
|Key Points – Complaints & Service|
|Live customer support:||Yes|
|Most common complaint:||N/A|
We are currently unable to locate any Process Pink Payments complaints that accuse the company of being a ripoff or a scam. The company’s lone complaint, found in the comment section of this review, cites difficulty cancelling the service. This appears to be an isolated incident. The company’s lack of other complaints indicates that it offers quality service and provides its merchants with access to helpful customer support channels. Process Pink Payments may outsource its customer service to the larger entities that own it, or it may service accounts directly. Its website lists dedicated phone support lines for merchants, and the general absence of complaints about the company indicate that this system does an effective job of resolving complaints in-house.
|Key Points – BBB Report|
At the time of our last update, Process Pink Payments had its own Better Business Bureau profile and was showing an “F” rating based on two complaints. Since then, however, the BBB has moved complaints about Process Pink Payments to a profile for “Money Movers of America Inc.” Money Movers of America Inc is not accredited with the BBB and currently has an “A+” rating. The company has received four complaints in the past 36 months, with three related to product or service issues and one due to a billing or collection dispute. All of the complaints have been successfully resolved with BBB assistance. In light of the company’s complaint total and resolution ratio, we have slightly adjusted the BBB’s rating to an “A” for the purposes of this review.
* Denotes CPO-adjusted BBB score
Related: Best Processors For E-Commerce
This review was originally published on 2/26/13 and was last updated on 4/17/15.
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