Process Pink Payments Review

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Credit Card Processors
Process Pink Payments Logo

Process Pink Payments

"A-" Credit Card Processor Rating
Last Updated: February 4, 2014
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Process Pink Payments Overview

Process Pink Payments Logo

Process Pink Payments Logo

Process Pink Payments (processpink.com) is a merchant account provider headquartered in Miami Beach, Florida. The company claims to be owned by an entity known as TOT Group, Inc., but it appears to rely on Cynergy Data for its processing network. Founded in 2008, the company offers debit and credit card processing to merchants in the United States. Additionally, the company also provides risk management, fraud detection, point-of-sale equipment and industry-specific payment solutions for businesses in retail, e-commerce, hospitality, petroleum, supermarkets, healthcare, and more.

The company states that a portion of every transaction processed by Process Pink Payments is donated to the National Breast Cancer Foundation. Process Pink Payments is a registered ISO/MSP of BMO Harris Bank, N.A., in Chicago, Illinois, and Wells Fargo Bank, N.A., in Walnut Creek, California. Its corporate headquarters is located at 3363 NE 163rd Street, Suite 705, North Miami Beach, Florida 33160.

Process Pink Payments Sales & Marketing Tactics | A

Process Pink Payments appears to partner with ISOs and independent sales agents to market its services. This practice is usually linked to elevated merchant complaints, and there are two Process Pink Payments reviews that describe nondisclosure of terms and misrepresentation of rates. Although this is a low complaint total, we have assigned the company an “A” in this category given its size. To its credit, Process Pink does not appear to engage in any deceptive advertising strategies in its official materials.

Process Pink Payments Costs & Contract Terms | A

There is currently very little information available about the standard Process Pink Payments contract. The company appears to be powered by Cynergy Data, which means that its contract terms are likely to resemble the contract terms of Cynergy Data. These terms vary based on a merchant’s size, business type, and time in business, but they appear to generally be three-year agreements with early termination fees of $495 and PCI Compliance fees of up to $185. It is very likely that Process Pink has the authority to alter some of these provisions as it deems necessary, and the total absence of complaints about the company’s terms indicates that most of its clients are satisfied with their service. Additionally, the company’s donation of a portion of its earnings to breast cancer research may hold some appeal for merchants. If you have any knowledge of the standard Process Pink Payments contract, please leave that information in the comment section of this review.

Process Pink Payments Complaints & Service | A

We are currently unable to locate any Process Pink Payments complaints that accuse the company of being a ripoff or a scam. The only two negative Process Pink reviews to be found online mention nondisclosure of terms by the company’s agents and an inability to cancel service or resolve issues through the company’s customer service department. Process Pink Payments may outsource its customer service to the larger entities that own it, or it may service accounts directly. Its website lists dedicated phone support lines for merchants, and the general lack of complaints about the company indicate that this system does an effective job of resolving complaints in-house.

Process Pink Payments BBB Report | C (CPO Adjusted)

Process Pink Payments is not an accredited business with the Better Business Bureau (BBB). As of this review, the company has an “F” rating with the BBB and has had two complaints filed against it in the last 36 months. One complaint was filed in relation to a billing and collection issue, while the other had to do with the company’s products or services. One complaint was successfully resolved, while the other received no response whatsoever from Process Pink Payments. This unresolved complaint appears to be the primary factor in the BBB’s grade of “F.” Given the company’s low complaint rate and failure to respond to one complaint, we have adjusted the BBB’s grade to a “C” for the purposes of this review.

Bottom Line

Process Pink Payments rates as a reliable merchant services provider according to our rating system. The company is showing only three complaint across all consumer protection websites at this time, but little is known about its contract terms. The company’s commitment to supporting breast cancer research may be an attractive feature for many merchants.

Leave your review of Process Pink Payments in the comment section below:

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3 comments

  1. David Klein

    Avoid this company!!

    Despite the fact that we have been trying to cancel service with them since June 2013, they are still charging us monthly fees and PCI compliance fees. We have called, e-mailed, and faxed.

    They still charge us.

    Our next step is to report them to the FL attorney general.

  2. Jeff D

    I have owned several businesses over a thirty year period, and I was never satisfied with any of the credit card processing companies that I worked with until I came across Process Pink. I was initially attracted to them because of their significant support of breast cancer research. To my surprise and pleasure, I am saving significant money and getting better service than I ever did before.

    1. User Phillip Parker Post author

      Hi Jeff,

      Please reply to this comment with your business name and location in order to verify your testimonial. Thanks!

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