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Should You Pick Process Pink Payments for Your Business?

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Process Pink Payments

Rating
B
4/5
full starfull starfull starfull starempty star

Pros and Cons of Process Pink Payments

Pros

POS system functionalities
Offers mobile processing solutions
Provides e-commerce services
Includes virtual terminal.
Supports cancer research

Cons

Potential hidden fees
Undisclosed contract details
Complaints reported
Potential cancellation fees
Unified Payments affiliation

Overview

In this Process Pink Payments review, we’ll provide an overview of their credit card processing services, including point-of-sale (POS) systems, mobile payment options, and e-commerce tools. We’ll outline which types of businesses may benefit most, while also highlighting customer reviews to reveal common praise and concerns. Along with services, we’ll examine pricing, contract terms, and key features so you know what to expect. By the end, you’ll have the insights needed to decide whether Process Pink Payments is the right choice for your business’s payment processing needs.

About Process Pink Payments

Screen Capture of Process Pink Payments Homepage
Process Pink Payments Homepage

Process Pink Payments is a merchant account provider headquartered in Miami Beach, Florida, that may also go by the name “Money Movers of America.” The company claims to be owned by an entity known as TOT Group, Inc., but it appears to rely on Cynergy Data for its processing network. Founded in 2008, the company states that a portion of every transaction processed by Process Pink Payments is donated to the National Breast Cancer Foundation.

Unified Payments Connection

Process Pink also shares an address with Unified Payments, which may now be called Netevia, and it may be a subsidiary or DBA of that company. Unified Payments has an interesting legal history due to its ownership team and affiliation with Discover Data. In 2013, the vice president of Discover Data was sentenced to 12 years in prison for “directing a bunch of ‘bar girls’ to seduce and swindle customers at a string of Russian-style lounges” in his role as “a credit-card processor for [the] clubs.” In July 2016, however, the conviction was overturned by an appeals court due to a procedural error by the original judge. It is unknown whether and to what degree Process Pink is linked to Unified Payments and Discover Data, but merchants should be aware of the fact that all three share an address.

Products & Merchant Services

Payment Processing

Process Pink Payments handles major debit and credit card transactions for various business types. Their services include EMV card readers and swipers, EBT payments, ACH and e-check processing, mobile payments, gift and loyalty programs, mobile solutions, e-commerce services, and data reporting and analytics.

Mobile Processing Solutions

Process Pink Payments provides mobile processing solutions that enable businesses to accept payments via mobile devices.

E-Commerce Payment Services

Process Pink Payments offers e-commerce payment services designed to securely manage online transactions. This allows businesses with online operations to process digital payments from their customers.

Virtual Terminal

The virtual terminal service from Process Pink Payments supports card-not-present transactions for businesses that take orders over the phone or by mail.

POS System Services

Process Pink Payments provides point-of-sale (POS) systems that manage transactions and offer additional features such as sales analytics, inventory management, and employee management.

Customer Reviews & Sentiment

Reviewing Process Pink Payments Complaints

A search for Process Pink Payments reviews reveals several negative comments, mainly found on the BBB profile of Unified Payments, a related entity. These reviews and complaints often characterize the company as a ripoff or scam. The increasing volume of these complaints, though associated with Unified Payments, highlights potential concerns with Process Pink Payments. We invite customers to share their own Process Pink Payments reviews in the comments section to enrich our understanding of the company’s practices.

Legal Concerns Surrounding Process Pink Payments

While no class-action lawsuits or FTC complaints have been directly linked to Process Pink Payments, it’s important to note that Unified Payments, connected to Process Pink Payments, has a history of legal issues detailed on their profile. Clients seeking non-litigious ways to address grievances should consider reporting to relevant supervisory bodies.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB Rating4.88
Average Rating4.88

PaymentPop Rating for Process Pink Payments

Negative Feedback

There are no negative reviews published about Process Pink Payments on the PaymentPop website.

Positive Feedback

Working with Process Pink Payments has been super simple. They didn’t make us jump through hoops during onboarding, and the system has done exactly what we need it to. No surprises, no hassle, highly recommend.

Process Pink Payments BBB Rating

At the time of our original review, Process Pink Payments had its own Better Business Bureau profile and was showing an “F” rating based on 2 complaints. Since then, however, the BBB has moved complaints about Process Pink Payments to a profile for Unified Payments and then again to one for Netevia.

Netevia has been accredited with the BBB since September 2017 and currently has an “A+” rating. The company has received 5 complaints in the past 36 months. Only 3 of these 6 complaints were resolved by the company to the satisfaction of the client. Netevia has a 4.88 out of 5 star rating based on 86 user reviews on the Better Business Bureau website.

What Merchants Say

Unified Payments has also received 4 informal reviews to its BBB profile, all of which are negative. The most recent review calls the company a scam:

This company is a scam for both agents and merchants. Much retribution for speaking up on behalf of merchants. Management is careless with promises going unfulfilled and you have to fight to get paid. Managers also give misinformation to get you to close deals, then do not follow through. Emails and texts go unanswered.

To avoid issues like these, business owners should review their options to find providers that offer exemplary customer service.

A “C” Performance Overall

In light of the company’s negative reviews, undisclosed connection to Unified Payments, rising complaint total, and resolution ratio, we have adjusted the BBB’s rating to a “C.”

Google Maps Rating for Process Pink Payments

Process Pink Payments has a 5 out of 5 star rating based on 9 user reviews on Google Maps.

Positive Feedback

Thank you for always being available and providing the best customer service! You make everything so easy for us in a busy world. Keep up the great work.

Negative Feedback

There are no positive reviews published about Process Pink Payments on Google Maps.

Processing Rates & Fees

Three-Year Contract

The standard Process Pink Payments contract, facilitated through Cynergy Data, stipulates a three-year term with transaction rates at 2.75% for both swiped and keyed-in transactions. The agreement includes an early termination fee of $495, alongside potential additional fees such as monthly minimums, ACH rejection fees, annual fees, PCI compliance fees up to $300, statement fees, and fees for government compliance.

Some Flexibility Depends on the Agent

Flexibility in contract terms may be available through negotiation with Process Pink sales agents, suggesting that some clients may receive more favorable terms. The lack of public complaints regarding the company’s contract terms could imply a general satisfaction among its client base. Furthermore, Process Pink’s commitment to donating a portion of its earnings to breast cancer research might be a contributing factor to its appeal. Despite these positive aspects, the contract’s length and significant early termination fee necessitate caution, earning the company a “B” rating in this context. Merchants are advised to explore options that might offer more favorable conditions.

For businesses seeking alternatives with possibly lower fees and more flexible terms, we recommend reviewing our selection of the best merchant account providers.

Employee Reviews & Sales Practices

Outside Sales Team

Process Pink Payments appears to partner with ISOs and independent sales agents to market its services. This practice is usually linked to elevated client complaints, but we are currently unable to locate any Process Pink Payments reviews that describe nondisclosure of terms and misrepresentation of rates. This indicates that the company exercises a greater-than-average degree of control over its independent sales reps.

This compares favorably to our list of best credit card processors.

No Deceptive Quotes

As an additional point in its favor, Process Pink does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that the company is charging you hidden fees, we recommend seeking a third-party statement audit.

Process Pink Payments Competitors

Compare Process Pink Payments to competitors that earned top marks.

Bottom Line

Process Pink Payments rates as a reliable credit card processing provider according to our rating system. The company has a relatively low complaint count, with only around ten complaints across all consumer protection websites. This indicates a generally satisfactory performance in terms of customer satisfaction and service reliability. However, the lack of detailed information about the company’s contract terms makes it difficult to provide a comprehensive evaluation. Without transparency on fees, rates, and other contractual obligations, businesses might face uncertainties that could affect their operations and financial planning.

An important consideration is Process Pink Payments’ affiliation with Unified Payments, which may raise concerns for some businesses. Unified Payments has a mixed reputation in the industry, and this association could be a potential red flag. Businesses might find more peace of mind and potentially better service by opting for a top-rated overall provider known for transparent terms and consistent positive feedback. As always, we recommend that business owners conduct thorough research and compare multiple options to ensure they are getting the best possible deal and service for their specific needs. This due diligence will help avoid any unexpected issues and ensure a smooth payment processing experience.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact Process Pink Payments

Contact & Customer Support
FounderAnthony Holder
Headquarters3363 NE 163rd Street, Suite 705, North Miami Beach, Florida 33160
Toll-Free Customer Support(877) 621-9110
Paymentech Network(800) 865-1164
Vital Front End Network(866) 345-6188
FDR(866) 231-2033
Websiteprocesspink.com