Slice Merchant Services Reviews & Complaints
Overview
In this article, we'll explore the intricacies of Slice Merchant Services. We'll cover key topics such as their rates and fees, contract terms, and the common complaints received by the company. Additionally, the article will scrutinize the services offered by Slice, including their surcharge models, cash incentive programs, and point of sale (POS) systems.
We'll also examine customer and employee reviews to gauge the company's reputation in the industry. The effectiveness of Slice's virtual terminals, online payment gateways, and merchant services, particularly in areas like fraud prevention and chargeback management, will be discussed.
We delve into the pros and cons of using Slice's services, drawing on customer experiences and feedback. This includes analyzing the company's sales tactics, contract transparency, and customer support efficiency.
Finally, the article will offer insights into the payment processing industry and provide advice on understanding the true costs associated with these services, helping readers make informed decisions about their merchant service needs.
About Slice Merchant Services
Slice Merchant Services is a credit card payment processor for merchant accounts based out of New York, NY. It should not be confused with SlicePay, an Indian loan company that is unrelated.
Slice Payment Processing
Slice Merchant Services offers payment processing solutions that allow businesses to accept payments from their customers securely. The company provides a range of payment processing options, including credit card, debit card, and ACH payments. The payment processing solutions come with robust security features, including PCI compliance, fraud prevention, and tokenization. Slice offers three main services including credit card processing with a surcharge model and a cash incentive program to help offset merchant fees along with POS equipment rentals. The company claims to process over $7 billion in annual processing volume on its website; however, this figure has not been verified and seems likely to be exaggerated based on the company's size and time in business.
Point of Sale Systems
Slice Merchant Services also offers point-of-sale (POS) systems that help businesses streamline their operations. The POS systems come with a range of features, including inventory management, employee management, and real-time reporting. The company offers both traditional and mobile POS systems to meet the needs of different businesses. Slice is a reseller of Clover POS products, as well as Paradise and Adelo POS systems.
Virtual Terminals
Slice Merchant Services provides businesses with virtual terminals that allow them to accept payments through their computer or mobile device. The virtual terminals come with a range of features, including customizable checkout pages, fraud prevention tools, and recurring billing. The company's virtual terminals also integrate with a variety of popular e-commerce platforms.
Online Payment Gateway
Slice Merchant Services offers an online payment gateway that allows businesses to accept payments through their website. The online payment gateway comes with a range of features, including customizable checkout pages, fraud prevention tools, and recurring billing. The company's online payment gateway also integrates with a variety of popular e-commerce platforms.
Merchant Services
Slice Merchant Services offers merchant services that help businesses manage their payment processing needs. The company provides a range of merchant services, including chargeback management, dispute resolution, and fraud prevention. The merchant services also come with a dedicated account manager who provides personalized support to businesses.
Location & Ownership
Slice Business Marketing, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. Slice’s headquarters are located at 15 Main St, Holmdel, NJ 07733, though the Slice website lists 101 Crawfords Corner Rd, Ste 4206, Holmdel, NJ 07733. This is the address of Merchant Advance, a money management company. Alexander Groyzburg is listed as the CEO of Slice.
| Pros: | Cons: |
|---|---|
| Provides business cash advances. | Complaints about sales tactics. |
| Accepts major payment types. | High early termination fee ($500). |
| Zero processing fees (for merchants). | Customers bear processing fees. |
| Rewards for cash payments. | Relies on resellers heavily. |
| Offers a variety of POS systems. | Contract transparency issues. |
Slice Merchant Services Customer Reviews
Here's What Their Clients Say
| Public Complaints | 12+ |
|---|---|
| Primary Complaint | Equipment Contract Terms |
| Dedicated Customer Service | Yes |
| Recent Lawsuits | No |
Review of Slice Merchant Services Feedback
Online reviews of Slice Merchant Services display a notable polarization. Multiple reviews label the company as fraudulent and advise avoidance, while an equal number of customers express complete satisfaction. Concerns raised in negative reviews frequently center on deceptive rates and fees, particularly regarding POS equipment costs. The recent surge in negative feedback on this site suggests that such issues may be escalating. If you’ve had an experience with Slice Merchant Services, please share your thoughts in the comments below.
Equipment Contract Concerns
Numerous complaints focus on the POS systems offered by Slice Merchant Services, highlighting issues like unexpected contracts and fees. This seems indicative of inadequate training for the company’s external sales teams. Clients often mention being locked into lengthy 48-month equipment agreements with substantial termination fees, and some report continued charges even after account closure.
Slice Merchant Services Lawsuits
Currently, there are no class-action lawsuits or Federal Trade Commission (FTC) complaints filed against Slice. Clients preferring non-litigious resolution avenues are advised to consider reporting to relevant supervisory organizations and sharing their experiences in the comments section of this article.
Customer Support Analysis
Slice provides 24/7 phone support and a dedicated email address for customer assistance. However, several reviews criticize Slice’s customer service, suggesting potential areas for improvement. We encourage merchants to post their experiences with Slice’s customer support here.
Slice Contact Information
- (844) 367-7542 – General Support
Additional Contact Options
- Email: [email protected]
Slice Merchant Services Online Ratings
Here's How They Rate Online
| BBB Rating | 4.66 |
|---|---|
| Trustpilot Rating | 4.8 |
| Our Rating | 2.5 |
| Average Rating | 3.99 |
BBB Rating Analysis for Slice
Slice has an average customer review rating of 4.66/5 stars and an “A-” on the Better Business Bureau (BBB) website, based on 177 customer reviews. The company has had 25 complaints closed in the last 3 years, with 10 complaints closed in the last 12 months. Common themes in customer reviews include satisfaction with customer service and the efficiency of their POS system.
Negative Feedback
On 7/7/2023 I called to inquire about closing the account since my business was closing. I was advised by a representative that there would be a $495 termination fee since I was still in a contract. I was advised if I could provide proof that the business was closed that I would not be charged. I said I had a business bank account that has been closed and had that letter, and was advised that was insufficient documentation. She asked for a cancelled lease agreement, something about the IRS or any online presence showing the business closed, or my taxes. I advised her I was a small home-based business, I worked from home while my kids were sleeping and that I didn’t have any online presence, and that I wouldn’t be filing taxes until Feb so wouldn’t have proof until then. At the time I asked to speak to someone else because the conversation just kept going around in circles. She advised me to call customer service again, so I did. I was told by the gentleman, I believe that he couldn’t help and placed me on hold. He came back and said he was not able to get ahold of anyone in the loyalty department and would have someone call me back. On July 28th I got an email saying the account has been closed. On 8/12 I received a statement in the mail of $495 and verified on 8/1 my personal account was deducted (and now overdrawn). I called 8/14, since they are closed on the weekend, to find out why the account was closed without my authorization. I spent 55 minutes on the phone just to be transferred to someone who refused to help and then she hung up on me. I called customer service back with no answer and left a voice mail. – Complaint from August 14, 2023
This is a really long story but Im gonna try and make it as short as possible with all the detailsso Im the manager at ********************* LLC in ****** ** and we use slice as our processor or our credit cards and clover for computer systems which we rent through Slicewe started using them in September and it been a nightmare to say the least but the biggest problem we are having is they are still processing our credit cardstaking the money from our customers but are no longer sending any of the money to our bank ********* May 5th 2023 I called ****** from slice who is a guy I have always spoken to from day one with this company and said we have not received a credit card payment in a weekhe then had ***** call me and tell me he thinks there was some fraud going onhe said the owner of ******* called and changed the bank account with ********************** and our money was going some where elseso come to find out this company slice just took a phone call and gave $10,000 of our money to some guy with nothing more then an email address that looks like the ownersno type of security what so ever no phone calls or emails to the business or anyone they have on file for the business and we lost a whole week of credit card payments starting from April 28th to May 5th.that being said I quickly did whatever I could to stop that and get things switched back to the proper bank account for ******* Bar and ****** was assured that within 3 business days we would have the credit card money coming back to the right account.its now May 30th and we still havent gotten one credit card paymentsthey have excuse after excuse everyday..anything they ask I do and we still dont get the moneyat this point its about $50,000please please help uswe are a tiny business just trying to make it and are absolutely being taken advantage of – Complaint from May 5, 2023
Positive Feedback
I’ve had such a great experience so far with Slice. Currently waiting on my new equipment. Had the pleasure of dealing with a representative who has made the whole process so easy and he made sure to break everything down for me so that I could fully understand! Thank so much! – Review from Keila M, November 30, 2023
I feel that as a new business owner, things should have been explained to me more thoroughly by my Slice representative. Instead it’s been more a learning relationship which at times has caused frustration and aggregation. However, now that it’s been several months and I have been able to use the system in real time, things are better. I can usually get ahold of my representative by phone but always by email. **** has always handled or found a solution to fix or correct the problems. – Review from November 26, 2023
Source: BBB
Trustpilot Rating Analysis for StartSlice
StartSlice is rated “Excellent” with a 4.8/5 score on Trustpilot, based on 323 customer reviews. The majority of the reviews are positive, with 94% of them being 5-star ratings. Common themes in the reviews include high satisfaction with customer service, ease of use, and the effectiveness of their POS system.
Negative Feedback
Customer Service/Sales SUCKS. Especially a guy by the name of STEVE. I actually regret sending him that much personal information about my company. STEVE came off sort of Fraudulent. There are payment processors and merchant services all over the world….my company deserves better. – Review from October 31, 2023
It’s a basic unit with no back office and scammy sales team. It’s a basic unit with no back office. Also please do not trust sales team. They will tell you lies and you will get random fees. Also even if you cancel they will make you pay for device. Return or not. Be careful. Go with a reputable company as you will outgrow this device within a month. No backoffice , glitchy reporting, glitchy app , doesn’t store any information you need to grow your business. – Review from November 3, 2023
Positive Feedback
Super easy to use! Very affordable excellent customer service Neil was super helpful fast shipping expedited payouts! Neil was always a phone call away and always called and checked up to make sure everything was running smoothly! – Review from December 6, 2023
Just felt like home good comfortable vibes And if I had a chance I would most definitely sign up again without no hesitation I’ve already been telling all of my friends about it!!! – Review from November 30, 2023
Source: Trustpilot
Slice Merchant Services Fees, Rates & Costs
A Closer Look at The Contract
| Cancellation Penalties | Yes |
|---|---|
| Monthly & Annual Fees | No |
| Processing Rates | 3.99% |
| Equipment Leasing | Yes |
Surcharge Model
Slice provides credit card payment services utilizing a surcharge model, which adds a 3.99% surcharge to transactions, thus transferring the cost of card processing to consumers. Concurrently, Slice offers incentives for cash payments, discounting items by 3.99% for customers who pay with cash. Notably, there are no monthly fees associated with this surcharge model; however, reports have surfaced regarding significant fees linked to POS equipment rentals from Slice.
POS System Costs & Contracts
Online feedback regarding Slice Merchant Services has highlighted issues with the costs associated with POS systems and the terms presented by Slice’s sales teams. Complaints frequently mention unintended commitments to contracts, allegations of verbal agreements, and discrepancies between what was promised by sales representatives and the written terms. Instances of $500 termination fees and 48-month equipment agreements, reportedly not disclosed at the point of sale, have also been documented.
Negotiate Contract Pricing
Currently, a comprehensive Slice Merchant Services contract has not been located for review. Businesses that have engaged with Slice for payment services recently are invited to share their experiences in the comments below. It is advisable for clients to negotiate pricing and contract terms vigilantly and to scrutinize all contractual documents prior to signing. For better terms and services, business owners should consider our list of top merchant accounts.
Slice Merchant Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Uses Independent Resellers | Heavily |
|---|---|
| Telemarketing | Unknown |
| Misleading Marketing | Reported |
| Discloses All Important Terms | No |
Utilizes Independent Sales Teams
From dozens of Slice job postings for cities across the United States looking for outside agents, it appears that Slice heavily relies on outside sales agents. Considering the amount of Slice Merchant Services complaints and negative Slice Merchant Services reviews associated with its sales team and contract terms, it would appear Slice is not providing satisfactory training or sufficient oversight to its sales teams. This does not compare favorably to our list of best credit card processors.
Slice Contract Terms
The company advertises no monthly Slice fees and no credit card payment processing costs. While this may be true, there seems to be evidence that Slice loads extra costs onto POS equipment rentals. Many Slice reviews describe large monthly fees associated with equipment rentals and then seeing even higher termination fees if they wish to escape those contracts. This is a typical feature of companies that rely heavily on outside sales teams and we advise all business owners to proceed cautiously when dealing with these types of agents.
Our Slice Merchant Services Review Summary
Our Final Thoughts
Slice has a unique model in terms of its surcharge-based pricing for credit card processing. This model can be very useful to some clients who do not wish to incur monthly charges or have a large volume and low average sale price, and we encourage business owners to investigate further if they believe this model would benefit their business. However, it is difficult at this time to recommend Slice based on the increasing complaints associated with misleading contracts presented by outside sales teams. Businesses need to review all documents from Slice carefully and be cautious not to agree to any verbal contracts that some of the complaints describe.
If you found this article helpful, please share it!
Maria Rendon
Hi Mathew I have a question did you ever get your money back from this company. Because
they did the same thing to me. They took $7,000 from me. Did you ever get a resolution if so please let me know. My contact information is [REDACTED]. Please if you know of any information I would appreciate it.
Thank You.
Jackie.
Kevin
Absolute scam of a company. Salesman had a tablet with him for agreement, he verbally read it and let us skim some very shallow phrasing… signed one line and he duplicated the signature across other lines after we verbally agreed without being given the full story. Absolutely no mention of 48 month agreement, we were told we could cancel with no fee other than shipping card processing unit back to them… also said the plan included quickbooks software. So much of this is untrue. We spent hours with tech support trying to get quickbooks tied into it, just got tossed around from one tech to another with each one saying he wasn’t the right one to help us… then they hang up before a resolution is found. We told them we wanted to cancel and didn’t hear back for a long time until recently they contacted us to tell us we’d owe them $495 cancel fee and remainder of contract which totals about $3000. If there is a class action lawsuit in place, I would very much like to join that… if anyone has advice as to how I can partake in the class action, please provide links or something in a reply.
Cara Mosedale
DO NOT USE THEM! i switching POS systems tomorrow. without any notification or communication they stopped making my deposits. as of right now they owe me over $2000. they are saying- they are trying to tell me its a CPI issue but the woman cannot explain or even tell me what i need to do to get MY money. i am now late on rent and payroll. i wish i read these reviews. i used to have toast and will be going back to them even if it costs more. i cant believe they would just keep my money like that!!
Khanh huynh
Do not work with this company or sign any contract. There sells representative are dirty and they will lie just to make you sign a 48 months contract. There devices are garbage and they will not work properly. You will try to leave and that’s when they will get you for $495 early termination fee. It’s a scam operation. They all working together and they don’t care what reason you have. Please stay away from slice.
Khanh huynh
Slice is a complete fraud
Chris
They get you to join with them by telling you that you only have to pay them a monthly payment then once you get the many machines that they send you because they don’t communicate properly and you are constantly having to send the wrong equipment back in tell they finally give you the right one then they charge their monthly payment and then they also sign you up with clover and clover charges you as well then they require an app that charges you as well that they don’t tell you about then every single time you ask them to send you the contract they say they will and they never do then if you go on seasonal hold they keep charging you even though you’re business isn’t making money due to be a seasonal business then once you are back in business they take your money from you they don’t even allow you to make payments so if you are a small business trying to make money forget it because this company will just take all of your earnings away and then you will be left with nothing I do not recommend this company to anyone once my contract is up I will be going to a better American company not this international company
Thomas Quintalino Sr.
Its a huge scam operation!!!!
Neal
Very high pressure sales people that mislead you about the actual costs of their business. Before you know it your in a 4 year contract that costs $495 to get out of. AVOID AVOID AVOID!
Dena
Same thing happened to me. After I sold my business I was told I have to pay a cancellation fee because I was on a 48 month contract. WRONG….I never agreed to a 48 month contract and since I purchased all the equipment with clover, the software was month to month…never was I advised…this company is a ripoff!!! I wish I would have done research on them before I signed up…please beware and dont use this company, they have hidden fees and will screw you….I will never use them again and I will warn everyone not to use them as well…
Nelson Rengifo
Thanks so much for the reviews, I took the right choice, RUNNNNNNNN!!!
Robert B Dickson
Horrible, HORRIBLE company that rips off its “customers”.
Monica Amundson
WARNING!!! Never sign up with Slice!!!
Misinform and misrepresent regarding their fees and the contract.
Kev
I was considering joining the Slice Sales team, but everything the job listing stated sounded either too good to be true, or just odd. Nothing was clearly mentioned about the 3.99% surcharges to the vendors customers. Maybe passing fees to the customer is the way of the future, but it seems a bit unethical to me.
David Eckert
AVOID AVOID AVOID AVOID
You’ve been warned.
What a crappy company. I will be closing my bank account on Monday to stop slice from literally stealing more of my hard-earned money. Everything they say is short of the total truth. they have hidden charges that they wait a couple of months before charging you. when you call them they never return your call. AVOID AVOID AVOID you’ve been warned.
igor baulovic
Slice contact me … to day I’m was thinking to switch from harboutoch to slice after reading all the reviews!? I’m going to look more in that but before I’m was trying to switch from pós Harbourtouch tô 3 different companies was nothing just a lot stress withholding my 5000$ for over 90 day so very bad experience
Luz
I want to comment that I fell for the scam, today I only realized that I had a 48-month contract with Startslice.com and with First Data Merchant also 48 months, I always asked if there was a contract and they always told me no, then I trusted, I signed where They told me and so I fell for the scam, so I join an action lawsuit in case we can do it. Meanwhile we must enter the media, such as Facebook, Instagram and warn about this scam
Khanh huynh
Can I join you? I felt for that same scam and I’m thinking of lawsuit
Cara Mosedale
i was wondering if any one was trying to start class action. they have been keeping my money and wont release it.
Virginie
Slice is total SCAM, they never reveal any high fees after you assigned to them. They started charging your bank account with no explanation.
They are total SCAM
Byron Read
These guys are a complete scam. Never a mention of a 48 month contract for a clover register you can buy for $400.00. Never a mention of an additional charge from Clover too. They even promised a $1000.00 rebate. Total scam. Stay away!
Embarrassed to say
Wow wish had seen this months ago like back in November pretty sure I just got taken on a ride with this company too or the bunch of companies that make it up because there’s one that does the collection of payment there’s one that does the leasing of the equipment there’s one that does the services and apparently I’m contracted into all of them without realizing it that third-party salesman really pulled the wool over my eyes I’m only just today starting to find out how bad of a situation this really is but I’m sure I’m one like some of the others that just really got scammed
J Gibson
THIS IS THE WORST COMPANY EVER, STAY AWAY FROM THEM. THEY HAD ME TO SIGN UP WITH THEM BACK IN NOVEMBER 2021. THEY DECEIVE YOU WITH THEIR LIES BY TELLING YOU THEIR ARE NO HIDDEN FEE’S NOT TO MENTION THE FUNDS THAT THEY CONSTANTLY TAKE FROM YOUR ACCOUNT. I HAD TO CLOSE MY ACCOUNT TO KEEP THEM FROM TAKING MONEY IT. THEY WANTED TO CHARGE ME FOR EQUIPMENT THEY SENT THAT I NEVER USED AND I TOLD THEM THAT MY BUSINESS WAS CLOSING. THEY STILL HAVE NOT PICKED UP THEIR EQUIPMENT AND THEY ARE TRYING TO CHARGE ME 500.00 FOR EARLY EQUIPMENT TERMINATION. IF ANYONE WOULD LIKE TO FILE A CLASS ACTION LAWSUIT LET ME KNOW.
Carmelina Vassallo
Hello there,
I’m sorry to hear about your experience with “Slice”! I too am having issues and would be interested in that class action lawsuit you mention! This company is sneaky, they blatantly lie and led me to believe they were another company also called SLICE-
If you receive this message – please feel free to reach out to me [email redacted] and we can work on that class action lawsuit.
PAULA SCHUH
Hi Carmelina, slice took out $7,352.00!!!! out of my business account last year. I am pursuing to figure out which path to take to get my monies back. Just thought you might want to know. And if so I can keep you a breast.
Lalit Bhujel
I paid $1,000 for early termination which is never mention or written in lease agreement.
duy ba luong
i want to file a class action lawsuit , please let me know how
Stephanie Locke
Omggggggg I wish I would have found this thread 6 months ago. I am missing funds from them . It’s been a nightmare.
Isreali Thomas
Absolutely do not use this company!!! They are very bad business!!! They partner with Clover but yet the two got to different criteria when it comes to lease agreement. Clover will you that you got a 30 day trial with the device, but if you try it and decide you don’t want it within the 30 days Slice will charge you 500.00 to discontinue which makes no sense. I get a trial run with one, but the other is charging 500.00. Stay away from them!!
Dwayne T Carter
I’m having problems with everything with this My merchant number is saying that it’s not good I wasn’t explained that it was a 48 month agreement And I can’t get nobody on the phone because I do not have my merchant number
Sam
Horrible company, full of scam. They never explain to you fully of the charges for the customers in the amount of 3.99%. For a small business that is already struggling this will prevent customers from coming to your business. I wish I had read all these complaints before setting an account with them. Hope karma gets them and they lose all their business. This is so much stressful as no Manager or Supervisor contacts back to help or fix the issue. Biggest regret of my life and I will go to any length bringing many other people that have been scammed by this company to the court and settle this once and for all. This is some B.S to play with people at this time of age. I will make sure I put these complaints in every social media I can get and gather all the people that have been scammed by this company and pull them to the court once and for all. They will have to change their ways and stop playing around with businesses. All you guys that work for this company feel happy feeding your kids and family with stolen money from people whom are already struggling. Karma will get you guys all pretty soon. I will not settle until they take their equipment back and if I see single charge I will spend as much as I can on a lawyer and courts but will make sure you guys understand its not funny to scam people. First of all I will be going after whomever have given them the license to run this kind of business.
Michael L. Larson
I switched to this company back in November of 2021. The sales team said no hidden fees from sling “BUT” they never explained the total charges from Clover the debit card processing company which they charge $99.00 terminal fee upfront and a $29.00 per month, and (FDMS) First Data Merchant Service if you don’t do a minimum amount of sales they charge your account upwards to $25.00.. All their transactions go through ACH Bank card. This company refuses to work with you and it seems to me they don’t give a darn about helping me and working with me. Also you are stuck with a four year contract. It’s all about thier bottom line. “MONEY”.. I would never recommend this company to anyone.
JEAN
SLICE NEVER CLEARLY DISCLOSED THE LEASE MACHINE ‘ SALES TEAM REAPEATLY STATED NO OTHER CHARGE EXCEPT FEES CHARGE TO CUSTOMERS ‘ YOU ONLY SIGNED FINE PRINTS WITH NO MENTIONED OF LEASE EQUIPMENT SOME HOW THEY BLEND EVERYTHING TOGETHER TO CONFUSED & USED DECEPTIVE TACTICS NO ONE EVER MENTIONED LEASE EQUIPMENT ‘JEAN
Larry Sparks
I am being extorted from your company and I am filing a police report if I can’t get a resolution! I am missing funds since December. Over 16,000 dollars and I will be filing a complaint in court as well if this is not resolved immediately!
Eric
They started off OK But after a couple charge backs They began to hold funds. I’m a fairly new customer I had 20 transactions in a month time. With 2 small charged back amounts in which I didn’t dispute Because they were telephone transactions. Slice placed my other incoming transactions on hold after processing and withheld funds and closed my account. I don’t know of this to be of industry standards and could very well be.. Nevertheless in my opinion Slice sucks they have piss poor customer service. All of their representatives are Outsourced 3rd party individuals who have very little to no training at all in company policy and we’ll tell you anything 2 gets you off the phone. Like with many of the other Reviews I’ve read. There are definitely Hidden fees And non-disclosed Contractual Obligations. It is hard to speak with a live person to speak with a live person who knows what’s going on. All of their internal communication is through Email. Therefore you always have to wait, Or be called backTo have even the most Basic of information resolve. At the end of the day if you have other options Choose someone else for your for your processing needs.
Gina
We are currently going through the exact same thing! They’ve held our funds for over a week now and all they do is send you from one person to the next with nothing and I mean nothing accomplished! They are holding over $20,000.00! How is this remotely legal? We are also a small business so the impact of them holding our funds is huge!