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Slice Merchant Services 2023: Reviews & Complaints
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Slice Merchant Services is a credit card payment processor for merchant accounts based out of New York, NY. It should not be confused with SlicePay, an Indian loan company that is unrelated.
Slice Payment Processing
Slice Merchant Services offers payment processing solutions that allow businesses to accept payments from their customers securely. The company provides a range of payment processing options, including credit card, debit card, and ACH payments. The payment processing solutions come with robust security features, including PCI compliance, fraud prevention, and tokenization. Slice offers three main services including credit card processing with a surcharge model and a cash incentive program to help offset merchant fees along with POS equipment rentals. The company claims to process over $7 billion in annual processing volume on its website; however, this figure has not been verified and seems likely to be exaggerated based on the company’s size and time in business.
Point of Sale Systems
Slice Merchant Services also offers point-of-sale (POS) systems that help businesses streamline their operations. The POS systems come with a range of features, including inventory management, employee management, and real-time reporting. The company offers both traditional and mobile POS systems to meet the needs of different businesses. Slice is a reseller of Clover POS products, as well as Paradise and Adelo POS systems.
Slice Merchant Services provides businesses with virtual terminals that allow them to accept payments through their computer or mobile device. The virtual terminals come with a range of features, including customizable checkout pages, fraud prevention tools, and recurring billing. The company’s virtual terminals also integrate with a variety of popular e-commerce platforms.
Online Payment Gateway
Slice Merchant Services offers an online payment gateway that allows businesses to accept payments through their website. The online payment gateway comes with a range of features, including customizable checkout pages, fraud prevention tools, and recurring billing. The company’s online payment gateway also integrates with a variety of popular e-commerce platforms.
Slice Merchant Services offers merchant services that help businesses manage their payment processing needs. The company provides a range of merchant services, including chargeback management, dispute resolution, and fraud prevention. The merchant services also come with a dedicated account manager who provides personalized support to businesses.
Location & Ownership
Slice Business Marketing, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. Slice’s headquarters are located at 15 Main St, Holmdel, NJ 07733, though the Slice website lists 101 Crawfords Corner Rd, Ste 4206, Holmdel, NJ 07733. This is the address of Merchant Advance, a money management company. Alexander Groyzburg is listed as the CEO of Slice.
Table of Contents
- Costs & Contract: Provides payment services through a surcharge model, passing…
- Complaints & Service: Complaints number over a dozen on…
- BBB Rating: Has an “A-” rating with the BBB and had received 27 complaints and 152 reviews in the past 3 years. It has been…
- Sales & Marketing: Utilizes independent sales agents and has received…
Slice Merchant Services Customer Reviews
Here's What Their Clients Say
|Primary Complaint||Equipment Contract Terms|
|Dedicated Customer Service||Yes|
Over a Dozen Complaints
There are a large number of Slice Merchant Services reviews posted online, and they tend to be very polarised. We have found multiple Slice Merchant Services reviews stating the company was a complete fraud and should be avoided at all costs alongside an equal amount of reviews by completely satisfied customers. Many of the negative Slice Merchant Services reviews and complaints relate to deceptive rates and fees associated with POS equipment costs. Additionally, a large number of negative reviews on this site were posted recently, leading us to believe that Slice’s poor practices are only increasing. If you have your own Slice Merchant Services review to make, please do so in the comments below.
Confusing Equipment Contracts
There are several negative online Slice Merchant Services complaints related to the POS systems that Slice offers. These complaints often include unknown contracts and fees associated with POS systems. We believe this to be an indication of poor training of the widely-used outside sales teams that Slice employs. Clients describe being tied into 48-month equipment agreements with large termination fees, and some describe continued charges even after accounts are closed.
Slice Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Slice. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations and leave a review of your own in the comment section of this article below.
Slice Customer Support Options
Slice offers phone support 24/7 and a dedicated support email address. We have located several negative reviews associated with Slice’s customer service and encourage merchants to post their experiences with Slice’s customer service representatives.
Slice Customer Service Number
- (844) 367-7542 – General Support
Other Support Options
Slice Merchant Services Online Ratings
Here's How They Rate Online
Over 20 Complaints
Slice has an “A-” rating with the BBB and has received 27 complaints in the past 36 months. Of the 26 complaints, only 14 were resolved to the satisfaction of the merchant. The remaining 13 were either resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Say
Slice has also received 152 reviews in the past 36 months. 20 of these reviews are 1 star, while the rest are 4 and 5 stars. One recent negative review describes issues with equipment leasing:
StartSlice is a predatory division of ***** Fargo. This is on the homepage of their site Slice Marketing, LLC is a registered ****************************** of ***** *********** N.A., *******, **. I am working with a customer on optimizing their ********************** and reviewing the StartSlice contract I was shocked. The rep from StartSlice put a small business owner that took over and existing business in a 3 year contract leasing a $400 clover mini for $59 a month. That is over $2100 for a used terminal that the previous owner had. She called to cancel and they threatened to withdraw the total lease amount from her account. When she called the first data processing to cancel they also threatened her with over a $1000 termination fee. This business does less than $20k a month. She has already paid 6 months on the contract and they refuse to let her out even though there are hundreds of options that are more affordable with better service. I have worked with small business owners for over 20 years and have never seen anything this bad for basic merchant services. There is no reason for any small business to be in a long term contract for basic credit card processing.
A “B” Performance Overall
Slice has a noteworthy amount of positive reviews; however, there is a large volume of negative reviews as well. Due to the numerous claims of falsely presented rates and unknown contract details, we have adjusted the BBB’s rating to a “B” at this time.
Slice Merchant Services Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||No|
Slice offers credit card payment services on a surcharge model. This can completely negate all client fees associated with card processing, but it passes it off those costs to the consumer in the form of a 3.99% surcharge. The company also offers cash-incentive programs that reduce the price of items by 3.99% if the purchaser pays with cash. There are no monthly fees associated with Slice’s surcharge model; however, we have discovered reports of large Slice fees associated with POS equipment rentals.
POS System Costs & Contracts
We have located several online Slice Merchant Services complaints related to the monthly costs associated with POS systems and rates presented by Slice’s sales teams. Many describe being roped into contracts they did not agree to, being told they made verbal agreements, or findings terms that don’t match what the sales agent presented. We have located several reports of $500 termination fees and 48-month equipment agreements that were not mentioned by the sales agent.
Negotiate Contract Pricing
We have not been able to locate a Slice Merchant Services contract at this time. Businesses that have recently signed up for payment services through Slice are encouraged to leave a comment below describing their experience. Clients are again encouraged to negotiate pricing and contract terms and to read all contracts thoroughly before signing in these cases. We also encourage business owners to check out our list of the providers of the best merchant accounts.
Slice Merchant Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Heavily|
|Discloses All Important Terms||No|
Utilizes Independent Sales Teams
From dozens of Slice job postings for cities across the United States looking for outside agents, it appears that Slice heavily relies on outside sales agents. Considering the amount of Slice Merchant Services complaints and negative Slice Merchant Services reviews associated with its sales team and contract terms, it would appear Slice is not providing satisfactory training or sufficient oversight to its sales teams. This does not compare favorably to our list of best credit card processors.
Slice Contract Terms
The company advertises no monthly Slice fees and no credit card payment processing costs. While this may be true, there seems to be evidence that Slice loads extra costs onto POS equipment rentals. Many Slice reviews describe large monthly fees associated with equipment rentals and then seeing even higher termination fees if they wish to escape those contracts. This is a typical feature of companies that rely heavily on outside sales teams and we advise all business owners to proceed cautiously when dealing with these types of agents.
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