Should You Use SMB Global for Processing? Read This First

Founded in 2016, SMB Global is a merchant account provider that primarily caters to high-risk and hard-to-place business types. The company claims to be partnered with 15 domestic and offshore banks, which gives it the flexibility to process payments for the adult, collections, e-cigarette, firearm, online furniture, multi-level marketing, nutraceutical, online gambling, and travel industries.

Payment Processing

SMB Global processes all major debit and credit cards for most business types.

Dynamic Currency Conversion

Dynamic Currency Conversion (DCC) is a valuable service for businesses that cater to international customers. DCC allows customers to pay in their home currency while the merchant receives the payment in the local currency.

ACH and e-Check Processing

ACH (Automated Clearing House) and e-Check processing offer businesses an efficient and secure method for handling electronic payments directly from customers’ bank accounts.

Payment Gateway

A payment gateway is a component of online payment processing, acting as the intermediary between the customer’s payment method and the merchant’s bank account.

Data Reporting and Analytics

Data reporting and analytics tools provide businesses with valuable insights into their payment processing activities. These tools allow businesses to track sales trends, monitor transaction volumes, and identify potential issues in real time.

Chargeback Protection

Chargeback protection is a service for businesses that want to safeguard themselves against fraudulent or disputed transactions. Chargebacks occur when customers dispute a charge with their credit card issuer, leading to a reversal of the payment.

Multiple Merchant Account Management

Managing multiple merchant accounts can be a complex task for businesses that operate across different channels or regions. Multiple merchant account management solutions simplify this process by allowing businesses to oversee and control various accounts from a single platform.

Small Business Loans

Small business loans are a financial resource for companies looking to grow, expand, or manage cash flow. These loans provide the necessary capital to invest in new equipment, hire additional staff, or cover operational expenses. Small business loans are available in various forms, including term loans, lines of credit, and equipment financing, allowing businesses to choose the option that best suits their needs.

Low Complaint Total

At present, we’ve found only one negative review of SMB Global, indicating that the company is unlikely to be a scam or a ripoff. This particular review mentions SMB Global’s refusal to create an account for a company with over 14% of its sales volume from international sources. Given that SMB Global is relatively new to the market, its limited complaint count might be due to its small merchant base. However, it’s worth noting that high-risk providers often attract more complaints due to their practice of holding merchant funds. If you have your own feedback or complaint about SMB Global, feel free to share it in the comments below.

SMB Global Lawsuits

There are no outstanding class-action lawsuits or FTC complaints against SMB Global. Merchants dissatisfied with their experience can explore reporting options with relevant supervisory organizations.

SMB Global Customer Service Options

The fact that SMB Global has only received one public complaint is a positive sign. The company offers phone and email support for merchants on its website, indicating an effective approach to resolving issues promptly.