Soar Payments Review

Overview

High Risk Specialists

Founded in 2015, Soar Payments (soarpay.com) is a merchant account provider that specializes in high risk and offshore credit card processing. Despite its focus on hard-to-place business types, the company is also capable of serving standard-risk business types. Soar Payments is partnered with Chargeback.com to offer its merchants tools for handling disputed payments.

Headquartered in Houston, Texas

Soar Payments is sponsored by 12 different banks, some of which are offshore. Adam Carlson is the CEO of Soar Payments, which is headquartered at 507 North Sam Houston Pkwy E #520, Houston, Texas 77060.

Soar Payments Review Table of Contents

  • Sales & Marketing: Soar Payments does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
  • Costs & Contract: Soar Payments appears to offer variable contract terms based on each merchant’s risk profile.
  • Complaints & Service: Soar Payments has received fewer than 10 public complaints.
  • BBB Rating: Singular Payments has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With Soar Payments

Soar Payments Products and Services

Industries

  • Retail
  • E-commerce
  • International
  • High risk
  • Adult
  • Nutraceutical
a

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates Yes
Discloses All Important Terms No

Soar Payments Sales Approach

Soar Payments appears to primarily market its services through referral partnerships with other ISOs and independent agents. Like many high risk merchant account providers, the company positions itself as a referral option where ISOs can send their hard-to-place merchants for offshore processing. Soar Payments also pursues its own merchants directly through advertising. We are currently unable to locate any Soar Payments complaints that accuse the company’s sales representatives of unethical conduct.

An Abundance of Claims

Most pages of the Soar Payments website mention that the company has been voted the “#1 High Risk Credit Card Processor,” that “98.7% of accounts are approved,” and that the company offers “High Risk Rates as Low as 2.49%.” Merchant should take claims like these with a grain of salt, as they rely either on unvetted third-party reviewers, the company’s own internal metrics, or a “teaser” rate that isn’t close to a merchant’s effective rate.

“A” Rated For Now

Soar Payments retains its “A” rating due to its clean complaint record, but merchants are better off disregarding its promotional materials. If you suspect that Soar Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

Response from Soar Payments

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Soar Payments Marketing Example

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Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

Variable Contract Terms

Soar Payments appears to offer its mid- and high-risk merchants a multi-year contract with an early termination fee and its standard-risk merchants a month-to-month contract with no early termination fee. Like most high risk merchant account providers, Soar Payments likely customizes the specifics of its fee structure depending on each merchant’s business type. High risk merchants should expect to pay higher-than-average per-transaction fees.

Read Terms Thoroughly

Soar Payments advertises free terminals for its standard-risk merchants, which may indicate that it actually offers free terminals for the duration of the merchant account contract and that it will charge merchants a fee if the equipment is not returned in accordance with the company’s preferred schedule. Merchants are advised to read and understand all provisions of this terminal agreement before signing up for service.

No Contract Complaints

There are currently no public merchant complaints about Soar Payments’s contract terms, so we are unable to determine if the company’s terms are competitive with the cheapest merchant accounts, but we will not lower its score in this section. If you have any specific knowledge of the standard Soar Payments contract (including any PCI compliance fees or monthly minimum fees), please share that information in the comment section below this review.

Response from Soar Payments

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are currently able to locate only one negative Soar Payments review, and this complaint does not accuse the company of being a scam or a ripoff. In this sole complaint, the merchant describes unauthorized charges and excessive chargeback fees, but this particular case appears to be more related to the merchant’s misunderstanding about their risk exposure as a high risk business type.

Soar Payments Support Options

As noted above, we do not place much (if any) emphasis on accolades dished out by unvetted third-party reviewers. Soar Payments offers phone and email contact information on its website, but it’s unclear whether these channels are dedicated to customer support. It may be that the company tasks its sponsoring banks with handling customer support for some issues. Soar Payments’ support options are not enough to qualify it as a top-rated merchant account provider for customer service.

Response from Soar Payments

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a

BBB

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

No BBB Complaints

The BBB currently awards Soar Payments accreditation and an “A+” rating. The BBB has received no formal complaints filed against the company, but the BBB profile has only been active since July 2018. There are two positive reviews filed on the company, although it should be noted that these reviews are not subject to verification by the BBB.

An “A” Performance Overall

Given Soar Payments’ clean complaint record, we agree with the BBB’s rating at this time, but merchants should be aware that there is reason to be skeptical of the BBB’s reviews.

Response from Soar Payments

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Soar Payments Logo

Soar Payments Bottom Line

One Option for High-Risk Businesses

Soar Payments rates as a reliable high risk merchant services provider according to all available information. However, the details of its pricing and contract terms remain vague at this time and the credit card processor is not among our choices for the best high risk merchant accounts. Our rating may be subject to change as Soar continues to operate and build a reputation for itself among merchants.

Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.

Schedule a Consultation with Phillip

1 Review Leave Your Review for Soar Payments Below

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  1. Jimmy A. says:

    I switched my small ecomm business from Infusionsoft Payments (WePay) to Soar Payments a few months ago. And I’ve been happy with the outcome so far.

    Technologically speaking, everything at Infusionsoft/WePay was working just fine. But the fees were really high, not to mention opaque.

    Soar Payments has done a good job of getting our fees down and the cost is much more transparent, compared to WePay. Also, finding someone who reduced friendly fraud and who made it easy to fight illegitimate chargebacks was important for my business. Soar Payments has done quite well in this regard.

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