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Is Swift Payments the Best Choice? A Deep Dive into Fees, Features & Reviews

Updated: September 21, 2025

Maintained Since: September 26, 2019

We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Swift Payments

Rating

5/5

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Pros

Automated reconciliation.

Fast transaction processing.

Global reach, versatile.

Secure and reliable.

Real-time tracking.

Cons

Delayed dispute resolution.

Potentially high fees.

Complex pricing structures.

Limited merchant support.

Requires technical integration.

Overview

In this review of Swift Payments (swiftpayments.com), we give you a clear look at the company’s credit card processing services. We cover the tools they offer, including POS systems, mobile payment options, and e-commerce support. You’ll see which types of businesses may benefit most from these services. We also review customer feedback to highlight common praises and concerns. In addition, we explain the company’s pricing, contract terms, and key features. By the end, you’ll know whether Swift Payments is the right choice for your business.

About Swift Payments

Founded in 2012 and headquartered in Dallas, Texas, Swift Payments is a merchant services provider offering payment processing solutions for small and medium-sized businesses across various industries.The company provides services including credit and debit card processing, point-of-sale (POS) systems, mobile payments, e-commerce integrations, and virtual terminals.Swift Payments caters to sectors such as retail, hospitality, automotive, health and fitness, and e-commerce, aiming to deliver secure and efficient payment solutions.The company emphasizes transparent pricing and customer support, operating with a focus on expertise, integrity, and excellence.Swift Payments is a certified Canadian merchant service provider, powered by MALAQY GROUP, and serves businesses of various sizes throughout Canada.

Customer Reviews & Sentiment

No Public Complaints

Our search has not uncovered any Swift Payments complaints suggesting the company operates as a ripoff or scam. This lack of complaints might reflect positively on Swift Payments’ commitment to proactive customer support. If you have any experiences or issues with Swift Payments, feel free to share them in the comments below.

Swift Payments Lawsuits and Fines

No class-action lawsuits or Federal Trade Commission (FTC) complaints have been identified against Swift Payments. Merchants looking for alternative ways to address their issues with the company are advised to consider reporting to appropriate supervisory organizations.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop	5
BBB Rating	N/A

PaymentPop Rating for Swift Payments

Negative Feedback

There are no negative reviews published about Swift Payments on the PaymentPop website.

Positive Feedback

Swift Payments lived up to their name during setup; everything was running quickly and without unnecessary steps. The system has been reliable for our retail location, and whenever we’ve needed help, someone has been available without long hold times.

Swift Payments BBB Rating

Swift Payments (as MALAQY Merchant Services Inc.) has an “A+” rating with the Better Business Bureau. The company has not received any complaints in the past 3 years. It also has not received any informal reviews.

An “A” Performance

We agree with the BBB’s rating of “A+” in this instance. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Employee Reviews & Sales Practices

Inside/Outside Sales Team

Swift Payments appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any Swift Payments complaints that report unethical behavior by the company’s sales staff.

This compares favorably to our list ofbest credit card processors.

No Misleading Quotes

One page on the Swift Payments website advertises “1.42% per transaction cost for Visa, 1.44% for Mastercard and $0.05 per debit transaction“. These are not interchange-plus rates, which would seem to undercut the company’s strong promotion of interchange-plus pricing. We also consider these rate quotes to be deceptive because they do not list the higher mid-qualified and non-qualified credit rates that merchants will pay on the vast majority of transactions. If you suspect that Swift Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Swift Payments Competitors

Compare Swift Payments to competitors that earned top marks.

Pricing

Bottom Line

Swift Payments rates as a dependable merchant services provider. The company’s clean complaint record is a very positive sign, indicating a general level of customer satisfaction and reliable service. However, there is currently limited specific information available about Swift Payments’ sales tactics or contract terms, which makes it essential for potential clients to proceed with due diligence.

Even when considering companies that rate highly by our standards, we strongly urge merchants to thoroughly examine the terms of any contract they are given. This includes understanding all fees, conditions, and potential obligations that may not be immediately apparent. It is prudent to compare Swift Payments’ pricing and services to those of top-rated merchant account providers. By taking these steps, businesses can ensure they are making an informed decision that best suits their financial and operational needs, securing the most advantageous terms and cost-effective solutions available.

Read Actual User Reviews

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All user reviews have been moved to our partner, PaymentPop.com

Contact Swift Payments

Contact & Customer Support
CEO	Mike Halbouni
Address	295 Waterloo Street, London Ontario, Canada, N6B 2N5
Website	https://www.swiftpayments.ca/

About Us

CardPaymentOptions.com

Established 2009

My name is Phillip Parker, and I started this website back in 2009 as a simple blog to call out shady credit card processors that were taking advantage of small business owners. At the time, I had no idea this side project would grow into a leading voice pushing for transparency and integrity in the payment processing industry. I also didn't anticipate just how far some of these companies' owners would go to try to silence me.

I was recruited out of college for a sales role with a credit card processor. At the time, I didn't realize the “training” was really about tricking me... into selling business owners expensive processing with hidden fees and long-term service agreements. In my first few sales, I unknowingly cost friends and family thousands of dollars after they trusted me to switch their services. When it finally clicked that something was seriously wrong, I was furious. I quit immediately and made a promise to expose that company and any others operating the same way. That promise is what led to the creation of this website.

As I wrote about these processors, their tactics, and the people behind them, the articles started to spread among business owners. News organizations picked up the stories, readers shared them online, and traffic to the blog took off. Unsurprisingly, that also caught the attention of the companies and individuals I was exposing.

Over the last 17 years, I've received several anonymous death threats and defeated four lawsuits meant to intimidate me into taking my blog down. Their efforts to muzzle me only made my determination to expose them even stronger, leading me to work with state authorities to help shutdown some of the worst offenders.

I'm proud to say that of the millions of people who have read my work, thousands have taken the time to write and thank me for helping them narrowly avoid a very costly mistake. This blog has played a small role in pushing the industry toward more ethical practices - but there are still bad actors out there, which means the work isn't done.

If I can offer one piece of advice, it's this: get every promise in writing, and take the time to review contracts carefully. Tools like ChatGPT can help surface red flags and uncover expensive surprises buried in the fine print.

If you've made it this far, thank you for reading. I truly appreciate you being here, and I wish you every success with your business.

Our Research Methodology

Pricing & Fees

We analyze all costs including rate structures (interchange-plus, tiered, flat-rate, etc), monthly fees, equipment costs, early termination fees, and hidden charges. This data is gathered from service agreements, statements and client feedback.

Features & Technology

Evaluation of POS systems, e-commerce integrations, mobile capabilities, reporting tools, recurring billing..., and developer resources. When possible, we directly test services and hardware. Otherwise, we rely on client feedback and public information.

Customer Support

We evaluate availability across phone, email, chat, and social channels. Measuring hold times, night and weekend availability, and client feedback regarding effectiveness, professionalism, and resolution rates.

Contract Terms & Conditions

We review service agreements and equipment contracts for reasonability, transparency, and fairness. We focus on uncovering any predatory clauses, such as unjustified early termination fees, hidden costs, and unclear cancellation policies.

User Experience

We comb the internet and interview current and former clients to evaluate the overall user experience and identify any common pain points that may impact the user experience.

Sales & Marketing Practices

We evaluate sales tactics, marketing materials, and client feedback to determine the level of transparency and ethical nature of the provider's approach. Does the provider publicly disclose pricing? Do they use teaser rates? We score based on these and other factors.

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