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Is The Transaction Group a Good Fit for Your Business? Full Review

Name: The Transaction Group
Item: The Transaction Group
Rating: 5
Author: Phillip Parker

Author: Phillip Parker

Updated: September 22, 2025

Maintained Since: October 9, 2017

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We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

The Transaction Group

Rating

5/5

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Pros

High-risk merchant support

International processing solutions

No early termination fees

Quick account setup

Transparent business practices

Cons

Undisclosed pricing details

Potential higher fees

Possible reserve requirements

Limited customer support

Limited online information

Overview

In this review of The Transaction Group, we examine a merchant services provider known for working with high-risk and international merchants, including those in the cannabis industry. We cover their processing services—from credit and debit card transactions and e-commerce to mobile payments, ACH, and virtual terminals—while evaluating how quickly they settle funds and their claims of no early termination fees. Alongside these positives, we look at areas of concern such as undisclosed pricing details, potential fees, and limitations in customer support. By the end, you’ll have a clear view of whether TTG's offerings align with what your business needs from a payment processor.

About The Transaction Group

Screen Capture of The Transaction Group Homepage — The Transaction Group Homepage

Founded in 2003, The Transaction Group is a merchant account provider that specializes in payment processing for domestic, international, and high-risk business types. It is notable for being one of the few payment processors to openly advertise debit and credit card processing services for marijuana businesses.

Products & Merchant Services

Payment Processing

The Transaction Group (TTG) handles payment processing for both standard and high-risk businesses, accepting all major debit and credit cards. Their services encompass e-commerce solutions, mobile payments, quick settlements within 3-4 days, no reserve requirements, ACH and e-check processing, and a payment gateway.

High-Risk and Cannabis Industry Solutions

TTG specializes in high-risk industries, including the cannabis sector. Since 2012, they have been setting up medical and recreational marijuana dispensaries with debit and credit card processing solutions.

Online/E-commerce Services

TTG provides payment gateway and processing services for online businesses. For situations where a traditional merchant account isn’t feasible, they offer alternative payment processing solutions.

ACH and E-Check Processing

TTG’s ACH and e-check processing solutions are particularly suited for high-risk industries that operate online, offering a domestic payment processing option.

Merchant Cash Advance

TTG offers a merchant cash advance program to provide businesses with quick and convenient working capital.

Point-of-Sale Systems

In collaboration with its partners, TTG provides point-of-sale (POS) systems tailored to various business needs as part of their comprehensive service offerings.

Rate Analysis and Customer Service

TTG offers a free rate analysis to help businesses save up to 25% on existing rates and fees. The company emphasizes customer satisfaction and provides support beyond regular business hours.

Customer Reviews & Sentiment

Clean Complaint Record

We have conducted a thorough search and could not find any negative reviews about The Transaction Group outside of the Better Business Bureau. This absence of negative feedback suggests that the company is trustworthy and not involved in any fraudulent activities. The Transaction Group collaborates with multiple backend processing partners, which may result in varied customer service experiences for individual merchants. If you have your own experience with The Transaction Group, we encourage you to share your review in the comments below.

The Transaction Group Lawsuits

As of our investigation, there are no reported class-action lawsuits or FTC complaints against The Transaction Group. Customers with grievances are advised to consider reporting their concerns to relevant supervisory organizations for appropriate action.

The Transaction Group Customer Support Options

While The Transaction Group provides a general phone line and a contact form, it does not appear to match the standards of top-rated payment processors for customer service. Nevertheless, its clean complaint record across all consumer protection platforms warrants an “A” rating in this category.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop	5
BBB Rating	N/A

PaymentPop Rating for The Transaction Group

Negative Feedback

There are no negative reviews published about The Transaction Group on the PaymentPop website.

Positive Feedback

The Transaction Group was one of the few providers willing to work with our industry without making the process complicated. They explained the options clearly and helped us get approved faster than we expected. Everything’s been working smoothly since then.

The Transaction Group BBB Rating

The Transaction Group currently does not have a rating with the Better Business Bureau and is not showing accreditation at this time. The company has not received any complaints to its BBB profile in the past three years, nor has it received any informal reviews.

An “A” Overall

The BBB states that it lacks sufficient information about the company to assign a rating, but its system is often flawed. Given the fact that the BBB has previously assigned a rating to The Transaction Group and has had a profile for the company since July 2012, we have adjusted The Transaction Group’s rating to an “A” according to our criteria.

Processing Rates & Fees

The Transaction Group Pricing

Public information about The Transaction Group’s standard contract is limited. The debit card processing application available from the company lists a transaction fee of $0.25, a monthly service charge of $10, a chargeback fee of $35, and a PCI non-compliance fee of $35. There is no mention of an early termination fee, a PCI compliance fee, or a monthly minimum fee in this document, though these fees may be applicable in certain situations.

Virtual Terminal and Payment Gateway Pricing

The Transaction Group also offers virtual terminal and payment gateway services, but their pricing details are not specified on the website. The merchant agreement refers to the “GLP Switch” gateway as a primary option but also accommodates other gateways. Information about the GLP Switch payment gateway’s pricing is not immediately accessible. Rates and fees for these services, including gateway fees, technical support fees, batch fees, and other transaction charges, are common for e-commerce solutions.

High-Risk Expectations

High-risk and international businesses seeking a merchant account with The Transaction Group can generally expect higher transaction fees and more stringent processing limits. Currently, there are no public complaints about the company’s contract terms, suggesting that customers are likely content with the fees and rates.

The Transaction Group e-commerce — The Transaction Group provides payment gateway access as a key component of its e-commerce solutions.

Employee Reviews & Sales Practices

No Sales Complaints

The Transaction Group appears to primarily market its services through strategic partnerships, a referral program, and traditional advertising methods. There is no evidence that the company uses a large team of independently contracted sales agents, and we are currently unable to find any The Transaction Group reviews that accuse the company’s sales team of deceptive tactics.

No Deceptive Quotes

As an additional point in its favor, the company does not list any misleading rate quotes or unrealistic guarantees in its official materials. We have therefore assigned it an “A” rating in this category. If you suspect that The Transaction Group is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.

The Transaction Group Competitors

Compare The Transaction Group to competitors that earned top marks.

Pricing

Bottom Line

The Transaction Group rates as a reliable credit card processing provider according. Despite its focus on serving high-risk and international merchants, the company maintains a low complaint rate overall. This strong track record, along with its specialization in medical marijuana payment processing, positions it as a top choice for businesses in need of reliable and secure transaction services.

However, given the nature of high-risk industries and international transactions, it’s crucial for business owners to carefully review all documentation before applying for a merchant account. By doing so, merchants can ensure that they fully understand the contract terms and are aware of any fees or requirements associated with the service. Comparisons with other top-rated providers can help businesses make informed decisions tailored to their specific needs.

Read Actual User Reviews

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All user reviews have been moved to our partner, PaymentPop.com

Contact The Transaction Group

Contact & Customer Support
President	Michael Rupkalvis
Headquarters	1982 Wedgewood Dr, Sanford, NC 27322
Toll-Free Support	(888) 383-8056
Fax	(312) 896-5628
Additional Support Channels	Online Support Form
Website	thetransactiongroup.net

About Us

CardPaymentOptions.com

Established 2009

My name is Phillip Parker, and I started this website back in 2009 as a simple blog to call out shady credit card processors that were taking advantage of small business owners. At the time, I had no idea this side project would grow into a leading voice pushing for transparency and integrity in the payment processing industry. I also didn't anticipate just how far some of these companies' owners would go to try to silence me.

I was recruited out of college for a sales role with a credit card processor. At the time, I didn't realize the “training” was really about tricking me... into selling business owners expensive processing with hidden fees and long-term service agreements. In my first few sales, I unknowingly cost friends and family thousands of dollars after they trusted me to switch their services. When it finally clicked that something was seriously wrong, I was furious. I quit immediately and made a promise to expose that company and any others operating the same way. That promise is what led to the creation of this website.

As I wrote about these processors, their tactics, and the people behind them, the articles started to spread among business owners. News organizations picked up the stories, readers shared them online, and traffic to the blog took off. Unsurprisingly, that also caught the attention of the companies and individuals I was exposing.

Over the last 17 years, I've received several anonymous death threats and defeated four lawsuits meant to intimidate me into taking my blog down. Their efforts to muzzle me only made my determination to expose them even stronger, leading me to work with state authorities to help shutdown some of the worst offenders.

I'm proud to say that of the millions of people who have read my work, thousands have taken the time to write and thank me for helping them narrowly avoid a very costly mistake. This blog has played a small role in pushing the industry toward more ethical practices - but there are still bad actors out there, which means the work isn't done.

If I can offer one piece of advice, it's this: get every promise in writing, and take the time to review contracts carefully. Tools like ChatGPT can help surface red flags and uncover expensive surprises buried in the fine print.

If you've made it this far, thank you for reading. I truly appreciate you being here, and I wish you every success with your business.

Our Research Methodology

Pricing & Fees

We analyze all costs including rate structures (interchange-plus, tiered, flat-rate, etc), monthly fees, equipment costs, early termination fees, and hidden charges. This data is gathered from service agreements, statements and client feedback.

Features & Technology

Evaluation of POS systems, e-commerce integrations, mobile capabilities, reporting tools, recurring billing..., and developer resources. When possible, we directly test services and hardware. Otherwise, we rely on client feedback and public information.

Customer Support

We evaluate availability across phone, email, chat, and social channels. Measuring hold times, night and weekend availability, and client feedback regarding effectiveness, professionalism, and resolution rates.

Contract Terms & Conditions

We review service agreements and equipment contracts for reasonability, transparency, and fairness. We focus on uncovering any predatory clauses, such as unjustified early termination fees, hidden costs, and unclear cancellation policies.

User Experience

We comb the internet and interview current and former clients to evaluate the overall user experience and identify any common pain points that may impact the user experience.

Sales & Marketing Practices

We evaluate sales tactics, marketing materials, and client feedback to determine the level of transparency and ethical nature of the provider's approach. Does the provider publicly disclose pricing? Do they use teaser rates? We score based on these and other factors.

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