Union POS Credit Card Processing 2023: Reviews & Complaints

Union POS logo
4.5/5
full star idicating a 4.5 out of 5 star rating full star idicating a 4.5 out of 5 star rating full star idicating a 4.5 out of 5 star rating full star idicating a 4.5 out of 5 star rating empty star indicating a 4.5 out of 5 star rating

How did they treat you? ▼

Company Overview

Owned by ATX Innovation, the same company behind TabbedOut, Union Point of Sale is an iPad-based POS system. Unlike some point-of-sale systems, Union POS provides merchant accounts and processes payments. Notably, the company offers merchants with an interchange-plus pricing model.

With a focus on bar and restaurant credit card processing, Union POS predicates its system on starting and closing tabs faster than its competitors, only taking 2.5 seconds to do either. Furthermore, the POS system maintains customer data to easily recall their favorite items to streamline the ordering process. Additionally, the POS system supports mobile payments and customized reports.

POS Solutions from Union POS

The central service offered by Union POS is their robust point of sale system. This comprehensive tool manages transactions efficiently and tracks sales and inventory in real time. Businesses can easily monitor and manage operations with this interactive, user-friendly system.

Mobile Payments with Union POS

Understanding the growing preference for mobile transactions, Union POS offers mobile payment options. With their system, businesses can accept payments directly from mobile devices, providing flexibility and convenience for both the staff and customers.

Digital Receipts Service by Union POS

In the interest of reducing paper waste and increasing convenience, Union POS offers digital receipts. Customers can opt to receive their receipts via email, promoting a more eco-friendly approach to transaction management.

Advanced Reporting and Analytics with Union POS

To help businesses understand their operations and customer behavior better, Union POS provides advanced reporting and analytics. These tools offer insights into sales patterns, popular items, and overall business performance.

Union POS's Offline Mode

One unique feature of Union POS is its ability to operate in offline mode. This ensures that businesses can continue to process transactions and operate smoothly, even during internet outages.

Location & Ownership

Union POS is headquartered at 1214 W 6th St #220, Austin, TX 78703. Alex Broeker is CEO of Union POS.

Table of Contents

Pros & Cons
Pros: Cons:
Operates in offline mode Uses independent resellers
Efficient transaction management Monthly and annual fees
Mobile payment options Possible equipment leasing
Digital receipt service Interchange-plus pricing
Advanced reporting and analytics Not fully transparent monthly fees

Union POS Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

We are not currently able to find any negative Union POS reviews. As such, there are no documented instances of merchants who have alleged that the company is a scam or a fraud. Given the company’s transparent pricing structure, it is not surprising that it would register a low complaint total since merchants clearly understand what they are being charged for each transaction. If you have your own Union POS review to make, please do so in the comments below.

Union POS Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Union POS. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Union POS Customer Support Options

Union POS actively markets itself to hospitality businesses, especially bars and other businesses with late business hours. As a commitment to serving those clients in particular, Union POS offers 24/7 customer service via a dedicated phone number and email address. This around-the-clock service is in line with what the best merchant accounts for customer service offer.

Union POS Customer Service Number

  • (855) 384-6839 – General Support

Other Support Options

An “A” Overall

Given the company’s low complaint volume, clean legal history, and 24/7 support options, Union POS receives an “A” rating in this category.

Union POS Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB reports 0

Clean Complaint Record

Union POS no longer has a profile with the BBB. Previously it had a profile under ATX Innovation and was not accredited with the Better Business Bureau. As of our last update to this review, the company had an “A+” rating with the BBB and had no complaints filed against it in the last 36 months. The company did not have any informal reviews on its BBB profile either.

An “A” Performance Overall

In keeping with our policy that “A” ratings should typically be reserved for companies with 0 complaints, we agree with the BBB’s rating at this time given ATX Innovation’s clean complaint record.

Union POS Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Yes
Processing Rates Interchange-plus
Equipment Leasing Yes

Monthly Plans with Interchange-Plus Pricing

Though it is not disclosed on the company’s website, according to different client reviews, Union POS charges a monthly fee ranging between $49 to $69. The company’s website does disclose its pricing model, which uses interchange-plus rates. The company offers businesses a rate of interchange plus 5 base points (0.0005%) plus $0.05. Interchange-plus pricing is the most transparent in the industry and is indicative of the company’s upfront pricing.

The Union POS website also states that it does not charge a PCI compliance fee. It is unclear whether or not the company charges an early termination fee or if it offers merchants month-to-month contracts.

A Favorable Pricing Model

Interchange-plus offers many benefits to tiered pricing models. This allows businesses to understand how much above industry credit card rates their merchant account is charging. Its transparent nature also allows business owners to see any possible increase to their rates. Since Union POS utilizes this pricing structure, we award them an “A” in this category.

Union POS Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Union POS Sales Tactics

According to the company’s website, Union POS maintains an independent reseller program. However, the company does not have any public complaints regarding this program or any of its other sales tactics.

No Misleading Pricing

To its credit, Unions POS does not list deceptive prices. The company’s advertisement of inter-change plus pricing is antithetical to anything that can be misconstrued as deceptive. However, it should be noted that the company does not disclose what its monthly fee may be. According to client reviews, Union POS charges a monthly fee beginning at $49. Unfortunately, the Union POS website does not detail what monthly fees are associated with its account other than declaring that it does not charge a PCI compliance fee.

Though the company employs independent resellers, it does not have any complaints regarding its sales practices. While its rate structure is transparent, since the company does not disclose any information on its monthly fees through its website, we award Union POS a “B” in this category.

Our Union POS Review Summary

Our Final Thoughts

Union POS reviews show the credit card processing company to have a clean complaint record. This point-of-sale provider markets itself to bars, nightclubs, and other hospitality businesses.  With POS software designed to serve a client’s unique needs, Union POS is a viable option for businesses in these industries. Its transparent interchange-plus pricing model and ease of use via iPad integration are other positive factors. However, the company’s POS software may not be what retailers or other business types may need for their businesses.

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Testimonials & Complaints

How Did Union POS Treat You?

1 User Reviews

  • Jude Danielle

    I’ve been using Union POS for my restaurant, and I couldn’t be happier with the results. This system has truly transformed the way we handle transactions and manage our operations. The user-friendly interface makes it a breeze for our staff to take orders and process payments swiftly.

    From inventory tracking to generating insightful sales reports, Union POS streamlines our business processes, saving us valuable time and effort. The seamless integration with various third-party apps has also enhanced our overall efficiency, enabling us to focus on delivering top-notch service to our customers.

    Not to mention, the responsive customer support team has been a lifesaver whenever we encountered any minor hiccups. Union POS has truly become an indispensable asset to our establishment, and I highly recommend it to any business looking to elevate their point of sale experience.

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