Union POS Credit Card Processing Reviews & Complaints
Company Overview
Owned by ATX Innovation, the same company behind TabbedOut, Union Point of Sale is an iPad-based POS system. Unlike some point-of-sale systems, Union POS provides merchant accounts and processes payments. Notably, the company offers merchants with an interchange-plus pricing model.
With a focus on bar and restaurant credit card processing, Union POS predicates its system on starting and closing tabs faster than its competitors, only taking 2.5 seconds to do either. Furthermore, the POS system maintains customer data to easily recall their favorite items to streamline the ordering process. Additionally, the POS system supports mobile payments and customized reports.
POS Solutions from Union POS
The central service offered by Union POS is their robust point of sale system. This comprehensive tool manages transactions efficiently and tracks sales and inventory in real time. Businesses can easily monitor and manage operations with this interactive, user-friendly system.
Mobile Payments with Union POS
Understanding the growing preference for mobile transactions, Union POS offers mobile payment options. With their system, businesses can accept payments directly from mobile devices, providing flexibility and convenience for both the staff and customers.
Digital Receipts Service by Union POS
In the interest of reducing paper waste and increasing convenience, Union POS offers digital receipts. Customers can opt to receive their receipts via email, promoting a more eco-friendly approach to transaction management.
Advanced Reporting and Analytics with Union POS
To help businesses understand their operations and customer behavior better, Union POS provides advanced reporting and analytics. These tools offer insights into sales patterns, popular items, and overall business performance.
Union POS's Offline Mode
One unique feature of Union POS is its ability to operate in offline mode. This ensures that businesses can continue to process transactions and operate smoothly, even during internet outages.
Location & Ownership
Union POS is headquartered at 1214 W 6th St #220, Austin, TX 78703. Alex Broeker is CEO of Union POS.
Pros: | Cons: |
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Operates in offline mode | Uses independent resellers |
Efficient transaction management | Monthly and annual fees |
Mobile payment options | Possible equipment leasing |
Digital receipt service | Interchange-plus pricing |
Advanced reporting and analytics | Not fully transparent monthly fees |
Union POS Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | Yes |
Most Common Complaint | N/A |
Recent Lawsuits | No |
Low Complaint Total
Our search revealed no negative Union POS reviews, with no claims of the company being a scam or fraudulent. This lack of complaints might be attributed to Union POS’s transparent pricing structure, which likely helps merchants clearly understand their transaction costs. If you have experiences with Union POS, please share them in the comments below.
Union POS Lawsuits
No class-action lawsuits or FTC complaints against Union POS have been found. Clients seeking non-litigious ways to resolve issues with the company are encouraged to report them to appropriate supervisory organizations.
Union POS Customer Support Options
Targeting hospitality businesses, particularly those with late hours like bars, Union POS commits to its clients with 24/7 customer service. Support is available via a dedicated phone number and email, matching the service level of the best merchant accounts known for excellent customer service.
Union POS Customer Service Number
- (855) 384-6839 – General Support
Other Support Options
- Email support at [email protected]
An “A” Overall
Considering its minimal complaint record, clean legal history, and robust 24/7 support options, Union POS is awarded an “A” rating in this category.
Union POS Online Ratings
Here's How They Rate Online
BBB reports | 0 |
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Clean Complaint Record
Union POS no longer has a profile with the BBB. Previously it had a profile under ATX Innovation and was not accredited with the Better Business Bureau. As of our last update to this review, the company had an “A+” rating with the BBB and had no complaints filed against it in the last 36 months. The company did not have any informal reviews on its BBB profile either.
An “A” Performance Overall
In keeping with our policy that “A” ratings should typically be reserved for companies with 0 complaints, we agree with the BBB’s rating at this time given ATX Innovation’s clean complaint record.
Union POS Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | Unclear |
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Monthly & Annual Fees | Yes |
Processing Rates | Interchange-plus |
Equipment Leasing | Yes |
Monthly Plans with Interchange-Plus Pricing
Client feedback suggests that Union POS implements a monthly fee structure, with rates between $49 to $69, although this specific detail isn’t highlighted on their official website. Union POS does openly share its adoption of interchange-plus pricing, offering a competitive rate of interchange plus 5 base points (0.05%) plus $0.05 per transaction. This pricing model is renowned for its transparency, demonstrating Union POS’s commitment to clear and straightforward pricing.
Furthermore, the Union POS website confirms that it does not impose a PCI compliance fee. However, it remains unspecified whether the company enforces an early termination fee, or if it provides merchants with the flexibility of month-to-month contracts.
Advantages of the Pricing Model
The interchange-plus pricing model is celebrated for its advantages over tiered pricing systems, particularly in terms of transparency. It grants businesses insight into the margins their merchant account provider is applying on top of standard industry credit card rates. This clear structure not only facilitates a better understanding of cost implications for the business but also aids in monitoring any rate adjustments. Given Union POS’s utilization of this open pricing framework, they earn an “A” rating for their pricing model.
Union POS Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | Yes |
---|---|
Telemarketing | Likely |
Misleading Marketing | No |
Discloses All Important Terms | No |
Union POS Sales Tactics
According to the company’s website, Union POS maintains an independent reseller program. However, the company does not have any public complaints regarding this program or any of its other sales tactics.
No Misleading Pricing
To its credit, Unions POS does not list deceptive prices. The company’s advertisement of inter-change plus pricing is antithetical to anything that can be misconstrued as deceptive. However, it should be noted that the company does not disclose what its monthly fee may be. According to client reviews, Union POS charges a monthly fee beginning at $49. Unfortunately, the Union POS website does not detail what monthly fees are associated with its account other than declaring that it does not charge a PCI compliance fee.
Though the company employs independent resellers, it does not have any complaints regarding its sales practices. While its rate structure is transparent, since the company does not disclose any information on its monthly fees through its website, we award Union POS a “B” in this category.
Our Union POS Review Summary
Our Final Thoughts
Union POS reviews show the credit card processing company to have a clean complaint record. This point-of-sale provider markets itself to bars, nightclubs, and other hospitality businesses. With POS software designed to serve a client’s unique needs, Union POS is a viable option for businesses in these industries. Its transparent interchange-plus pricing model and ease of use via iPad integration are other positive factors. However, the company’s POS software may not be what retailers or other business types may need for their businesses.
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Jude Danielle
I’ve been using Union POS for my restaurant, and I couldn’t be happier with the results. This system has truly transformed the way we handle transactions and manage our operations. The user-friendly interface makes it a breeze for our staff to take orders and process payments swiftly.
From inventory tracking to generating insightful sales reports, Union POS streamlines our business processes, saving us valuable time and effort. The seamless integration with various third-party apps has also enhanced our overall efficiency, enabling us to focus on delivering top-notch service to our customers.
Not to mention, the responsive customer support team has been a lifesaver whenever we encountered any minor hiccups. Union POS has truly become an indispensable asset to our establishment, and I highly recommend it to any business looking to elevate their point of sale experience.