Union POS Credit Card Processing Reviews & Complaints

Union POS logo
Overall Score
4.5
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How did they treat you?
Pros and Cons
Pros: Cons:
Operates in offline mode Uses independent resellers
Efficient transaction management Monthly and annual fees
Mobile payment options Possible equipment leasing
Digital receipt service Interchange-plus pricing
Advanced reporting and analytics Not fully transparent monthly fees

Overview

In this review of Union POS, we will provide a detailed overview of the company's point-of-sale (POS) system and credit card processing services. We will cover the range of features they offer, including order management, payment processing, and customer relationship management tools. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether Union POS meets your POS and payment processing needs.

About Union POS

Owned by ATX Innovation, the same company behind TabbedOut, Union Point of Sale is an iPad-based POS system. Unlike some point-of-sale systems, Union POS provides merchant accounts and processes payments. Notably, the company offers merchants with an interchange-plus pricing model.

With a focus on bar and restaurant credit card processing, Union POS predicates its system on starting and closing tabs faster than its competitors, only taking 2.5 seconds to do either. Furthermore, the POS system maintains customer data to easily recall their favorite items to streamline the ordering process. Additionally, the POS system supports mobile payments and customized reports.

Union POS Products and Services

POS Solutions

Union POS offers a comprehensive point of sale system designed to manage transactions efficiently while tracking sales and inventory in real-time. This interactive and user-friendly system allows businesses to monitor and manage their operations with ease.

Mobile Payments

Recognizing the increasing preference for mobile transactions, Union POS provides mobile payment options. Their system enables businesses to accept payments directly from mobile devices, offering flexibility and convenience for both staff and customers.

Digital Receipts

Union POS promotes an eco-friendly approach to transaction management by offering digital receipts. Customers can receive their receipts via email, reducing paper waste and increasing convenience.

Advanced Reporting and Analytics

Union POS includes advanced reporting and analytics tools to help businesses gain insights into their operations and customer behavior. These tools provide data on sales patterns, popular items, and overall business performance.

Offline Mode

A notable feature of Union POS is its offline mode, which allows businesses to continue processing transactions even during internet outages, ensuring smooth operation at all times.

Union POS Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

Our search revealed no negative Union POS reviews, with no claims of the company being a scam or fraudulent. This lack of complaints might be attributed to Union POS’s transparent pricing structure, which likely helps merchants clearly understand their transaction costs. If you have experiences with Union POS, please share them in the comments below.

Union POS Lawsuits

No class-action lawsuits or FTC complaints against Union POS have been found. Clients seeking non-litigious ways to resolve issues with the company are encouraged to report them to appropriate supervisory organizations.

Union POS Customer Support Options

Targeting hospitality businesses, particularly those with late hours like bars, Union POS commits to its clients with 24/7 customer service. Support is available via a dedicated phone number and email, matching the service level of the best merchant accounts known for excellent customer service.

Union POS Customer Service Number

  • (855) 384-6839 – General Support

Other Support Options

An “A” Overall

Considering its minimal complaint record, clean legal history, and robust 24/7 support options, Union POS is awarded an “A” rating in this category.

Union POS Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB reports 0

Clean Complaint Record

Union POS no longer has a profile with the BBB. Previously it had a profile under ATX Innovation and was not accredited with the Better Business Bureau. As of our last update to this review, the company had an “A+” rating with the BBB and had no complaints filed against it in the last 36 months. The company did not have any informal reviews on its BBB profile either.

An “A” Performance Overall

In keeping with our policy that “A” ratings should typically be reserved for companies with 0 complaints, we agree with the BBB’s rating at this time given ATX Innovation’s clean complaint record.

Union POS Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Yes
Processing Rates Interchange-plus
Equipment Leasing Yes

Monthly Plans with Interchange-Plus Pricing

Client feedback suggests that Union POS implements a monthly fee structure, with rates between $49 to $69, although this specific detail isn’t highlighted on their official website. Union POS does openly share its adoption of interchange-plus pricing, offering a competitive rate of interchange plus 5 base points (0.05%) plus $0.05 per transaction. This pricing model is renowned for its transparency, demonstrating Union POS’s commitment to clear and straightforward pricing.

Furthermore, the Union POS website confirms that it does not impose a PCI compliance fee. However, it remains unspecified whether the company enforces an early termination fee, or if it provides merchants with the flexibility of month-to-month contracts.

Advantages of the Pricing Model

The interchange-plus pricing model is celebrated for its advantages over tiered pricing systems, particularly in terms of transparency. It grants businesses insight into the margins their merchant account provider is applying on top of standard industry credit card rates. This clear structure not only facilitates a better understanding of cost implications for the business but also aids in monitoring any rate adjustments. Given Union POS’s utilization of this open pricing framework, they earn an “A” rating for their pricing model.

Union POS Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Union POS Sales Tactics

According to the company’s website, Union POS maintains an independent reseller program. However, the company does not have any public complaints regarding this program or any of its other sales tactics.

No Misleading Pricing

To its credit, Unions POS does not list deceptive prices. The company’s advertisement of inter-change plus pricing is antithetical to anything that can be misconstrued as deceptive. However, it should be noted that the company does not disclose what its monthly fee may be. According to client reviews, Union POS charges a monthly fee beginning at $49. Unfortunately, the Union POS website does not detail what monthly fees are associated with its account other than declaring that it does not charge a PCI compliance fee.

Though the company employs independent resellers, it does not have any complaints regarding its sales practices. While its rate structure is transparent, since the company does not disclose any information on its monthly fees through its website, we award Union POS a “B” in this category.

Our Union POS Review Summary

Our Final Thoughts

Union POS reviews reveal that the credit card processing company maintains a clean complaint record. Specializing in point-of-sale services tailored to bars, nightclubs, and other hospitality venues, Union POS stands out as a viable option for businesses in these industries. Its transparent interchange-plus pricing model and seamless integration with iPads further enhance its appeal, providing a straightforward, user-friendly solution.

However, it’s worth noting that the company’s POS software may not fully meet the unique requirements of retailers or businesses outside the hospitality sector. While Union POS remains a solid contender for its target market, it’s crucial that prospective clients in other fields assess their specific needs carefully before committing to the platform. By understanding these nuances, businesses can make more informed decisions and secure the most appropriate POS solution.

Location & Ownership

Union POS is headquartered at 1214 W 6th St #220, Austin, TX 78703. Alex Broeker is CEO of Union POS.

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Testimonials & Complaints

How Did Union POS Treat You?

1 User Reviews

  • Jude Danielle

    I’ve been using Union POS for my restaurant, and I couldn’t be happier with the results. This system has truly transformed the way we handle transactions and manage our operations. The user-friendly interface makes it a breeze for our staff to take orders and process payments swiftly.

    From inventory tracking to generating insightful sales reports, Union POS streamlines our business processes, saving us valuable time and effort. The seamless integration with various third-party apps has also enhanced our overall efficiency, enabling us to focus on delivering top-notch service to our customers.

    Not to mention, the responsive customer support team has been a lifesaver whenever we encountered any minor hiccups. Union POS has truly become an indispensable asset to our establishment, and I highly recommend it to any business looking to elevate their point of sale experience.

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