How Vanco Payment Solutions Compares to Other Nonprofit Payment Processors

Vanco Payment Solutions is headquartered in Atlanta, Georgia. The merchant account provider was originally founded in 1998 as “Vanco Services.” The company achieved its current form in May 2014, when Veracity Payment Solutions purchased Vanco Services and rebranded itself as Vanco Payment Solutions. This review originally covered Veracity Payment Solutions, but it now focuses on the merged entity that is Vanco Payment Solutions. According to a company representative, Vanco processes payments through First Data (now Fiserv).

Payment Processing

Our initial request for additional information about Veracity Payment Solutions and its business practices went unanswered by the company, both through phone calls and emails to the marketing department. However, a representative of Vanco Payment Solutions has contacted us to say that Vanco has more than 100 employees and that Vanco’s primary areas of focus are faith-based organizations, non-profits, education, and professional services.

Virtual Terminals

Virtual Terminals are another key component of Vanco’s services. These are web-based systems that allow users to process payments manually by entering payment information into a secure online interface.

Mobile/Text Payments

Mobile/Text Payments represent Vanco’s solution for transactions conducted via mobile devices. This service enables users to send and receive payments through mobile apps or text messages.

Payment Kiosks

Kiosks are physical terminals offered by Vanco that facilitate self-service transactions. These kiosks are often used in locations such as retail environments or event venues where users can make payments or complete transactions independently.

Card Swipers

Card Swipers are devices that read information from credit or debit cards. Vanco’s card swipers are designed to integrate with payment processing systems, allowing businesses to accept card payments directly at the point of sale.

Streaming

Streaming is another service provided by Vanco, which includes solutions for processing payments during live events or online broadcasts.

Moderate Complaint Volume

We have identified approximately five negative Vanco Payment Solutions reviews, none of which allege fraudulent activities by the company. Complaints primarily revolve around issues with customer service responsiveness, delayed payouts, and software/hardware performance. While this represents a slight increase in complaints since our last review update, it remains relatively low considering Vanco’s scale and tenure in the industry. If you have feedback to share, please contribute your own Vanco Payment Solutions review in the comments section below.

Vanco Legal Standing

No class-action lawsuits or FTC complaints have been filed against Vanco. Clients seeking alternative recourse are advised to report concerns to relevant supervisory organizations.

Vanco Customer Support

Vanco provides both phone and email support options, although these channels do not currently meet the criteria for designation as a top-rated payment processor for customer service.