Verifone Credit Card Processing Reviews & Complaints

Overall Score
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How did they treat you?
Pros and Cons
Pros: Cons:
Global market presence. Hardware can be expensive.
Wide range of terminal models. Potentially high costs.
Advanced security features. Contractual commitments required.
Supports various payment methods. Limited software integrations.
User-friendly interface. Customer support varies.
Reliable brand reputation. Complex fee structures.


In this review of Verifone, we will provide a detailed overview of the company's credit card processing services and payment solutions. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether Verifone meets your payment processing needs.

About Verifone

Verifone is an international payment service provider headquartered in San Jose, California. In 2018 Verifone was acquired by the investment group Francisco Partners for $3.4 billion. Verifone is a merchant account provider that focuses on mobile POS solutions for small to medium businesses. Francisco Partners has announced it wants to take Verifone towards general payment solutions and e-commerce that go beyond physical kiosk POS systems, but that Verifone's existing technology provides a good foundation to expand on.

In 2020 Verifone acquired credit card payment provider 2Checkout. 2023 saw a partnership with Lacework and acquisition of AJB Software Design.

Verifone Products and Services

Payment Processing

Verifone processes major debit and credit cards for a variety of business types. Their services include POS solutions, mobile payment options, EMV and PIN card readers, kiosks and unattended payment systems, virtual terminals, payment gateways, QR codes, device management, recurring billing, and data reporting and analytics.

Point of Sale Systems

Verifone offers a range of point-of-sale (POS) systems that combine hardware and software to help businesses process transactions, manage inventory, and track sales, providing a comprehensive solution for payment processing needs.

Mobile Payment Solutions

Verifone has developed mobile payment solutions to accommodate the rise of mobile commerce. This service enables businesses to process card payments using mobile devices, offering flexibility and convenience for various operational needs.

E-Commerce Solutions

In response to the growing importance of online transactions, Verifone offers e-commerce solutions. These services help businesses manage online payments securely and efficiently, ensuring a seamless shopping experience for customers.

Unattended Payment Solutions

Verifone provides unattended payment solutions suitable for businesses like parking lots, vending machines, and self-service kiosks. These systems allow for secure, self-serve transactions, enabling 24/7 operations without the need for staff.

Security Measures

Verifone emphasizes security, offering encryption and fraud detection tools to protect businesses and their customers from potential threats during transactions.

Verifone payment processing
Verifone offers a variety of payment processing services

Verifone Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits Yes

Verifone Reviews Overview

While there are limited Verifone reviews online, those that exist generally portray the company in a positive light. Notably, a number of these reviews mention the Better Business Bureau incident from 2018, detailed further in our BBB section. We encourage users with firsthand experience to share their Verifone reviews in the comments below to assist others in forming a well-rounded view of the company.

Issues with Verifone POS Hardware

Online feedback includes some complaints about Verifone’s POS systems, which aligns with the company’s historical focus on mobile and kiosk-style POS systems. These issues might suggest model-specific performance challenges, as indicated by the existence of various online guides for troubleshooting Verifone POS models. This insight could be valuable for potential users evaluating Verifone’s hardware solutions.

Legal Challenges Faced by Verifone

In a notable legal matter, Verifone was required to pay $95 million in a 2014 class-action lawsuit related to allegations of stock price manipulation. For those who have grievances with Verifone but wish to avoid litigation, reporting the issue to appropriate supervisory bodies can be an effective alternative. We also welcome readers to leave their own reviews and experiences in the comment section below.

Verifone Customer Support Availability

Verifone provides phone support from 8 am to 8 pm Monday to Saturday and from 10 am to 5 pm on Sundays, offering substantial coverage throughout the week.

Verifone Customer Service Contact Information

  • 1-800-VERIFONE (837-4366) – Toll-Free General Customer Service
  • Live chat support
  • Online support forms

Despite the availability of these support options, some negative reviews have been identified concerning Verifone’s customer service. We encourage customers to share their interactions with Verifone’s customer service team to provide a balanced perspective on their support quality.

Verifone Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 42

Over 25 Complaints

According to the Better Business Bureau Verifone has received 28 complaints in the past 36 months. Only 6 of these 28 complaints were resolved by the company to the satisfaction of the merchant. The remaining 22 were resolved to the dissatisfaction of the merchant or received no final response.

Fraud Warning

Verifone was also the subject of a job-related fraud scheme which originated from someone not affiliated with the company. The Better Business Bureau profile contains this warning:

“On September 12, 2018 your BBB was made aware that individuals are receiving offers of employment allegedly from Verifone, Inc located in San Jose, CA, notifying them of a work from home data entry position was available via email or Google Hangouts. Your BBB has determined the emails are from an impostor and not from Verifone, Inc. Legitimate offers of work will not require potential employee’s to purchase iTunes, Amazon or eBay gift cards to purchase office supplies.

According to the Federal Trade Commission “Promises of a big income working from home, especially when the “opportunity” involves an up-front fee or giving your credit card information, should make you very suspicious. It doesn’t matter if the ad shows up in a trusted newspaper or website, or if the people you talk to on the phone sound legitimate.”

About half of the negative merchant reviews on the profile are related to this scam.

What Merchants Say

In addition, Verifone has received 14 informal reviews on its BBB profile. All 14 are negative. One recent negative review describes issues with the tech:

Hi, We built a brand new gas station and c store and spent close to 6 million dollars on the build. We were encouraged to get verifone system installed and we didnt know that would turn out to be the worst mistake ever! The pinpads are never 100% working, giving cashbacks without customers request and approval. The reputation of our store is getting ruined when things like these happen. The transactions take upto 45 seconds to go through. We thought it might be an internet issue but later Verifone confirmed it takes upto 45 seconds for a normal transaction. There has been zero support from verifone. Nothing but pointing fingers! When they point finger at someone and we ask them to wait until we get them on the line, they disconnect the call right away! Again, we have to wait for 1-2 hours. This issue is ongoing for 4-5 months. Never get Verifone!!!! No support or help of anykind on any matter.

A “B” Performance Overall

We have found few complaints about Verifone considering the size of the company. The fraud allegations are concerning and are the main reason we have adjusted the BBB’s score to a “B”

Verifone Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Optional Monthly Subscription

Verifone introduces a monthly subscription model for its credit card processing services, offering businesses the opportunity to reduce the standard 2.7% transaction fee to 1.95% by subscribing for an additional $9.95 per month. This pricing model is particularly beneficial for merchant accounts with a high volume of sales, providing a cost-effective solution. Available contract durations include 12, 24, and 36 months, accommodating various business needs. Special rates apply to commercial and corporate cards. The early termination fee depends on the remaining monthly fees of the contract’s term.

Negotiate Contract Pricing

Currently, specific details of a Verifone merchant account contract are not publicly available. Business owners who have engaged with Verifone for payment services are invited to share their insights below. It is advisable for businesses to engage in negotiations over pricing and contract terms and to meticulously review all agreement details prior to commitment.

Verifone point of sale Verifone is recognized for offering an extensive range of point-of-sale devices, catering to various business requirements.

Verifone Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms Yes

No Independent Sales Teams

From the information we have gathered about sales positions available at Verifone, we have found no indication that Verifone utilities outside sales teams. This is encouraging for businesses considering Verifone. Their monthly fee model also encourages transparency in their rates and fees. We implore our readers to share their experiences with Verifone’s sales staff in the comments below.

Contract Terms

As mentioned previously, Verifone’s actual transactions rates vary depending on volume and business type; however, the monthly subscription model does provide some consistency to their rates. If any clients have examples of Verifone contracts, we ask they post their experiences in the comments below.

Our Verifone Review Summary

Our Final Thoughts

Verifone, initially renowned for its physical POS-focused credit card processing solutions, has embarked on a new journey under the ownership of Francisco Partners. This acquisition marks a significant transition for Verifone as it aims to expand its footprint into e-commerce and online payment services. Historically, Verifone has excelled in providing robust and reliable physical POS systems, making it a trustworthy choice for merchants seeking dependable in-store payment solutions. Their hardware has been a staple in retail environments, known for durability and ease of use, ensuring seamless transaction experiences for both merchants and customers.

However, as Verifone ventures into the realm of digital payments, there is a cautious optimism about how well its established service quality will translate to the online space. The company’s ability to adapt and innovate in this highly competitive sector will be crucial. While we have not identified any consistent issues related to poor customer service, the onus is on Verifone to uphold and enhance its reputation as it scales operations and integrates new services. Until Verifone demonstrates its efficacy and reliability in e-commerce, our recommendation remains reserved to their physical POS systems.

Location & Ownership

Verifone’s last listed headquarters was located at 88 West Plumeria Drive, San Jose, CA 95134, United States. Currently, their website does not list a contact address. Mike Pulli is listed as the CEO of Verifone.

Francisco Partners is located at One Letterman, Drive Building C – Suite 410 San Francisco, CA 94129. Dipanjan Deb is listed as the CEO of Francisco Partners.

Verifone does not disclose the partner banks that it processes its payments through.

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Testimonials & Complaints

How Did Verifone Treat You?

3 User Reviews

  • Gita


    we have done so many calls whenever we had issue…but all the time its worse experience… their support is equal to none. every other month there is a issue with system and customer support is totally un-trained team. who does not know what is system and how to resolve issue after keeping on phone for 3-4 hours.

  • Jerry Gerber


    Extremely poor customer relations. Very long response times. Very poor software upgrades that oftentimes negatively effects other store systems. The last 3 times they installed upgrades my store was shut down a minimum of 1 full day and this time it looks like at least 2 full days

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