2Checkout (2CO) Review

Overview

2Checkout (2Checkout.com & 2CO.com) is an electronic payment service (merchant account alternative) founded in 2000 that allows online merchants to accept credit card payments from their customers. Also called “2CO,” 2Checkout offers similar services to those of PayPal, Google Checkout, and Amazon Payments with at least one major difference: unlike the others, 2Checkout does not solicit the merchant’s customer to sign up for a 2Checkout account and simply lets the customer pay by using a credit or debit card (among a few other options). 2Checkout was acquired by an e-commerce company called Avangate in April 2017, but the combined organizations will continue operating as 2Checkout going forward. For the purposes of this 2Checkout review, we’ll be focusing on the company’s credit card and debit card processing services.

2Checkout focuses its service solely on providing online payment options to small and mid-size businesses and claims to have much lower shopping cart abandonment rates than its competitors. This narrow focus also allows 2Checkout’s services to be more feature-rich and centered on the needs of online sellers. The one feature that lacks with 2Checkout is a virtual terminal, unless your business is a non-profit. Therefore, as a default setting, merchants cannot use 2Checkout to enter credit card information by hand. Merchants who wish to use the virtual terminal will need to contact their 2Checkout account representative.

2Checkout customers can choose from eight different payment methods, 15 languages and 87 different currencies. 2Checkout also serves merchants in 25 other countries outside of the U.S. 2Checkout’s U.S. headquarters can be found at 855 Grandview Avenue, Suite 110, Columbus, Ohio 43215. The founder and chairman of 2Checkout is Alan Homewood, while the CEO is Ken Benvenuto.

Key Points

  • Sales & Marketing: 2Checkout does not hire independent sales agents and has not received any complaints about its sales practices.
  • Costs & Contract: 2Checkout offers a month-to-month agreement with no early termination fee.
  • Complaints & Service: 2Checkout has received more than 50 public complaints.
  • BBB Rating: 2Checkout has an “A+” rating with the Better Business Bureau and has received 45 complaints in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With 2Checkout

2Checkout (2CO) Products and Services

  • Debit and credit card processing
  • International processing
  • Hosted online shopping cart (with integration for third-party carts)
  • PCI-compliant payment gateway
  • Foreign language and currency support
  • Virtual terminal (activation required)

Industries

  • E-commerce
  • International

Response from 2Checkout (2CO)

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a

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

2Checkout does not appear to use any misleading sales tactics or marketing in its official materials. The service is primarily marketed online through advertising and affiliates. All pricing is clearly displayed without hiding any processing fees or rate tiers, and there are no online complaints filed here or elsewhere that describe issues with the company’s sales staff. We have accordingly assigned the company an “A” rating in this category.

Response from 2Checkout (2CO)

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2Checkout (2CO) Marketing Example

b

Costs & Contract

Key Points - Costs & Contract

Domestic (U.S.) Rate 2.9% + $0.30
International Rate 3.9% + $0.30 Or 5.5% + $0.45
Early Termination Fee None
PCI Compliance Fee None
Equipment Lease Terms None

2Checkout’s pricing and fees are fairly simple. The company offers month-to-month service with no cancellation fee, and its credit card processing transaction fee for U.S. merchants is 2.9% plus $0.30 for all transactions. For U.S. merchants to accept international cards, the transaction fee jumps to 3.9% plus $0.30, and for international sellers, a transaction fee of 5.5% plus $0.45 will be charged for all payments. There is also a $10.99 setup fee for international accounts. The company’s terms of use mention that 2Checkout may, at its sole discretion, charge a higher transaction fee than the one advertised “if we determine that the sale of Products create a potential or actual financial or reputational risk to us, such as those in the Restricted Products List.” It is unknown how the company calculates or enforces this potential rate increase, but there are not many merchant complaints about it at this time.

It is important to note that even though 2Checkout’s processing fee is somewhat high, 2Checkout offers several valuable services that are easy to use, and the company has no cancellation fees. This makes it a low-risk option for companies that need to process international payments.

Other 2Checkout Fees

Account Changes
Change URL or Domain Name$19
Customer Charge Disputes (Chargebacks)
Percent of Disputes Incurred During Entire Account HistoryFee for each Dispute
Up to 0.5%$20
5 or more Chargebacks in last 30 days and Chargeback rate between 0.5% and 1%$30
5 or more Chargebacks in last 30 days and Chargeback rate between 1% and 2%$40
5 or more Chargebacks in last 30 days and Chargeback rate over 2%$50

There is an additional $15 fee for each charge dispute a merchant challenges.

There are a few other fees that the company may charge in circumstances unrelated to its credit card processing service. Merchants wishing to accept electronic checks and other forms of payment will want to inquire about these associated fees.

Response from 2Checkout (2CO)

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b

Complaints & Service

Key Points - Complaints & Service

Total Online Complaints 50+
Live Customer Support Yes
Most Common Complaint Fund Holds

Like other popular merchant account alternatives, 2Checkout suffers from the problem of being available to just about anyone who wants to accept payments and therefore has a few dozen complaints filed online. Of the 2Checkout complaints that we have found, many appear to have originated from people that did not understand, or take the time to understand, the company’s fees and services. Other complaints seem to have been filed by customers who purchased goods from a 2Checkout merchant and mistakenly filed complaints against 2CO itself.

Of the valid complaints, the three most common types accuse 2Checkout of holding a merchant’s funds, cancelling a merchant’s account, or offering poor customer service, the first two of which are likely due to the merchant engaging in transactions with a high risk of fraud or chargebacks. Although it is generally not our policy to lower a company’s score for having stringent fraud prevention policies, it does appear that 2Checkout could do a better job of communicating to merchants that any pending payments will not be released for 90 days after cancellation. In addition, there has been a recent spike in complaints that single out poor customer service from 2Checkout, which has lowered the company’s score.

Response from 2Checkout (2CO)

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b

BBB

Key Points - BBB

Product & Service Complaints 32
Billing & Collection Complaints 9
Advertising & Sales Complaints 2
Guarantee & Warranty Complaints 0
Delivery Complaints 2

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

2Checkout has been accredited with the Better Business Bureau since 2001 and, as of this review, holds an “A+” rating with 45 complaints filed in the last 36 months. Of the complaints, 32 are regarding problems with service, nine with billing and collection disputes, two with advertising or sales issues, and two with delivery problems. 2Checkout has been able to successfully resolve 11 out of the 45 complaints, while the remainder either were not successfully resolved or did not receive a final response from the merchant. The company has also received eight informal complaints against its BBB profile. In light of these figures, we have adjusted the BBB’s rating to a “B.”

Response from 2Checkout (2CO)

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2Checkout Logo

2Checkout (2CO) Bottom Line

2Checkout offers an easy-to-use electronic payment alternative for accepting online payments and e-commerce transactions. Overall, the company scores well in customer satisfaction compared to similar providers of its size. To avoid problems, merchants should take care in understanding 2Checkout’s policies and procedures, especially regarding acceptable business types and transactions. 2Checkout’s processing fees are slightly higher than average, but the added cost also comes with a feature-rich service that is customizable to most online retailers’ needs. Visit 2Checkout at: http://www.2checkout.com.

Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.

Schedule a Consultation with Phillip

60 Reviews Leave Your Review Below

  1. Hello,

    I am based in Dubai and had two accounts with 2checkout. My account ids are 103049530 and 103022791. I was granted approval for these accounts in Oct 2016.

    We did good processing for a month or so and they kept holding my payout every time giving nonsense reasons like it needs to be verified, on every payout day, they gave a new excuse. Suddenly on 24th Nov, 2017, they sent me emails that both of my accounts are closed immediately, without giving me any reason, they just mentioned “the Risk Department cannot disclose the exact details of the closure or of the review”. They held my money which was in access of 100,000 USD combined for both accounts.
    As per their email, my accounts were to be reviewed again on 22nd May, 2017 for release of my funds. They did release payment of one of the accounts after my follow up i.e. 103022791 but again held the payment for my other account. They pushed the review date of account id 103049530 to 26th June, 2017 giving the reason that there are disputes on the account, although the last refund/chargeback on the account was received 3 months ago.

    Now on 28th June, 2017, they sent me this email: “After review of your account, we have rescheduled your account’s final payout review date for December 28, 2017 due to the outcome of the final payment review.”
    This is absolutely ridiculous and an act of thievery. I can also say that they are racist as they are treating me this way due to my nationality which is of South Asian origin. Now, whenever I call them to complain, they give me a run around. I asked them to connect me to their senior management but they always deny. I now feel helpless due to the fact that this company is holding my amount in access of $50,000 giving absurd reasons.

    I would like someone to advise me how to go legally about this since I am not in US, otherwise, I would have looked for an option to go through a legal way. I have friends in US, whom I can request to seek legal counsel about this illegal move of 2checkout. Can someone please advise me for further proceedings? I will not wait for another 6 months for their lies.
    I will wait for few days before I seek legal counsel.

    If anyone from 2checkout is reading this review, you can avoid a legal hassle just by releasing my payout which you are holding illegally.

    Regards
    Adeel

  2. Hi,
    I had a merchant account with 2chekcout under account id 103074670. I was approved for this account in Nov 2016 after completing all the formalities that they asked for.

    We started processing payments successfully for a month and when it was time for sending payout, they sent me message that my account this under fraud/risk review and this is a normal and brief process. I kept waiting for their response, after every few days they would send me a follow up email informing that account is still under review and would ask for new requirements/documents, which I promptly provided.

    After over 3 weeks i.e. on Dec 23rd, 2016, they finally emailed me that they are closing my account without any reason. They kept my amount in access of $50k and said they would review it for release on June 21, 2017. It gave me a big hit and I almost went bankrupt, it affected my health as well. Since I couldn’t do anything, I waited patiently for 6 months.

    Now, on June 21, 2017 they would inform me that they cannot release the payment now because there were charge backs on my account more than 3 months ago, the amount of chargeback was less than $200.

    I begged them to release my money and not hold over $50k because of $200 charge back that was received more than 3 months ago. I even asked them to release me 90% of the amount and keep 10% until they think it is no more risky for them. They wouldn’t listen to me and have now pushed the review date to Dec 2017.
    It is important to mention here that recently Avangate acquired 2chekcout and Avangate’s CEO, Mr. Alex Hart became CEO of 2checkout as well. I request Mr. Hart to please personally look into my case as I am in desperate need of my money.

    I will wait for few days and If I don’t get a response, I will have no other option but to start a petition against 2CO.

    Regards
    A very dissatisfied merchant

  3. By far the most unprofessional payment gateway service. Felt extremely unsafe dealing with them over a short period of time we had an account with them. They claim they can provide service for the GCC countries but they failed to do so.

  4. As business owner I believe customer service is the most important part of the business when it comes to a very competitive industry like merchant service that 2checkout is in.

    I contacted 2checkout trying to setup my merchant account. Unlike other merchant providers where i would receive phone call from salesperson and guide me thru the process. I receive an email from a salesperson name Frank Petõ with 2 lines and asking me to wait because they are too busy with too many applications. Understood business got busy some time.

    The very next day i sent all documents i was asked about my business.

    I setup my business website like they asked for and they came back saying they need more information. I simply replied back saying that i tried to list everything clearly on my site (or maybe not for them I could understand) and I asked them please let me know what part they want more detail.

    The next day i received an email from them saying they don’t approve my application.

    If this is kind of experience you want. Please go with it.

    I can’t believe how worse it could be once we join them if customer like you and me are treated like this even BEFORE we use their service.

    Good Luck guys. Worldpay or braintree seem to be better.

  5. I made a $72.90 purchase through my PayPal account to this outfit for a holster on May 17 and to date I have not received my item. I have sent two emails and left voice mails. I would not do business with any company who uses this third party as a payment recipient. Steer clear of them. My next step is the AG of the State of Ohil.

  6. I wont talk much. 3 words. PIECE OF SHIT. If your read this comment and you did not started using 2checkout payment gateway you must not use it! just lost 600$ dollars because of these fucki** retar**, also they canceled my 8 order because of fraud (~860$). Response time in support ~1week, chargebacks dont even text back. DO NOT USE IT AVOID AVOID AVOID AVOID.

  7. Wow…just really glad to read all of the above.
    I was just about to sign up with 2Checkout!
    Seems there are some really big issues with this company.
    I am currently with Paypal which is not great but still seems better then using these guys.
    Thanks for the warnings!

  8. While it does sound like a great thing, their support is absolutely terrible. Probably the worst I’ve ever dealt with. I’ll email them on a Monday, get a reply on a Friday and nothing. I’ve tried phoning within the hours listed on their site and the recording says their closed. I’ve lost $500 in sales this week because of them.

  9. DO NOT USE THIS MERCHANT. I used 2CheckOut for one of my business for almost 2 years we had many transactions until December 2016 when we had our first chargeback. Because of this one charge back 2CheckOut sent us an email and locked our account said we went over our 2% chargeback rate. They then sent us an email we have to send them back the funds via PayPal. We send them back the funds via Paypal and they still refused to open back our account. Also a note please make sure the % they state on the website is the actual % they take out they said they were charging us 5% in transaction fees when we calculated it they were charging us over 11% during our service period and even after many emails they never refunded us our agreed %.

  10. 2Checkout is the scum of the earth. They are horrible to deal with, unsympathetic and very nasty. They closed my account for no reason and refused to speak with me. I lost my subscribers, I lost my earnings, my business and my life is now in ruin.

    2Checkout, I wish you all that is bad in the world and more… scumbags

  11. Not worth even trying and wasting time setting up your account. Foolish employee and company to deal with. Right from the start there are too many formalities and paperwork which takes forever to complete. If you are drop shipping and product they would ask you to embed all the links of the products and drop ship suppliers from your site to their system for review. What if you have to remove products and add more suppliers after your application is approved. Does the same system applies? There was no way around offered or any understanding to have other options. So, even before starting a relationship, the only offer from the account executive Benjimin Turner was to close our application / account. I hope the senior management realizes the loos of potential loss of business here and bad reputation. I would never recommend anyone in my circle to try approaching them.

  12. I joined 2checkout, selling web hosting and radio stream hosting services, they requested access to my client area and control panels for both web hosting and radio stream (shoutcast) hosting, we are listed as offering “hosting”, they approved my business, then out of nowhere a few months after being with them they pull the plug, they suspend the account without any prior notification.

    The claim was “streaming” what on the prohibited list, nowhere was this listed, so I asked for them to show me where exactly it states this, they said it comes under “file sharing”…so in other words they made the claim up and stated it comes under something else, so nobody could would actually tell from reading the prohibited list that radio stream hosting wasn’t allowed. In other words, how the hell would you know?

    Moreover this was AFTER they approved us and had access to all control panels including for the so called “prohibited” service.

    I received no notification prior that anything had changed, just instant suspension, they withheld funds unwilling to let them go, resulting in me cancelling the account and having to wait for the payment to be released some 90 days later.

    Oh and the only way to unsuspended the account? Well, nothing major except dropping one of the core services from my business (radio stream hosting).

    I had read online that others had similar experience with the suspension out-of-the-blue, i put it down to odd cases or must have been a reason, but now I know that isn’t the case.

    Needless to say, as a small home run business having your customers pay for a service that you are delivering to them but you aren’t being paid for because your payment processor trumps up some random (unlisted) reason to instantly suspend your account without any backup on their part, isn’t a good thing.

    I regret having dealt with them, and from that point on whenever i am asked by client about payment processors, i happily send them elsewhere.

    Don’t get me wrong, the core service itself is good, never had issues with clients making payments or me receiving the payments, integration with my billing system was easy….BUT the people behind the service and the policies and practices however are not, they don’t seem to care about you or about your business, they care about the scripted replies and policies they create, they don’t answer things that they know they are at fault for, for example the reason I was suspended not actually being listed on their prohibited list, asking how can one know what is prohibited if it isn’t actually mentioned anywhere, that never received a reply (except “it comes under something else”), and why would it…they would have to admit that one can’t know something is prohibited if it isn’t listed anywhere and thus they wouldn’t have grounds to suspend the account.

    In short, they can’t admit when they make mistakes or handle things wrong, my guess is nobody there uses any common sense.

  13. just one word: AVOID.

    Let me explain why: my company is located in Lithuania (European Union) and in 2016 year we ran an online store selling guitar strings. We used a one payment gateway (famous one you all know) and wanted to offer an alternative payment option for our customers. We contacted PayMill, Adyen, Stripe, 2 checkout and so on. Only Adyen and 2checkout worked with our region and we found their fees reasonable. So we subscribed for both. We explained what purposes we need a payment gateway for (European store, payments in Euro, then company bank account in European bank and so on). They told that the rates on their website is correct and we started to work. Our partnership ended after 1st transaction. First of all we were a little bit confused by the amount we received. We double checked 2checkout fees and calculated amount didn’t match the actual amount. So we contacted support team. And there it started to surprise. Response time before we subscribed had been short. After that we could write a few times before we get something from them. They explained: as they’re an American company all the transactions not in USD are conversed to USD during payment and then it is conversed again before appearing on our account. So we have a lame double conversion from EUR to USD and then again to EUR. Why didn’t they tell that, when we asked if their payment gate worked well for Europe companies in Euro currency without any hidden tricks? Well, that’s their business and how they do that :) Tricky. Ok. So we asked them to close our account, it required a lot of docs for USA, despite that we never worked there, so why we should justify ourselves before their TAX system. Ok, it’s rules and we followed them. Than we asked to transfer money to our bank account and once again. We’ve been shocked. Their support team member saw that we had only 20 something euros on our account and they knew that transfer would not be from European bank, so we would have to pay international transaction fee of 15$.
    Just realize. 15$ from 23$ dollars on our account balance. It’s ridiculous. And their team member could tell us that we should pay 15$, we would rather have refunded our customer and leave him a product as a present then receive a funny 8$ from that 29$ order after all the fee charges. But we can see that they don’t care, they answer after a long time or don’t answer at all. That’s their service.

    Conclusion: no need to say that using some of the biggest payment gateways you save time, nerves, money and there’s no any hidden tricks. It’s up to you.

    We were mad at the whole situation with 2checkout and only a few months after decided to tell about it. Maybe it will help someone, because if we had known someone else’s experiences before we subscribed, we would have never worked with 2checkout.

    Regards,
    Anton (MB Revolo)

  14. I was a 2checkout customer for over a year when I received a message from them that they were terminating our account because we sold gift cards on our site. The gift cards were purchased in a different way that did not even include 2checkout at all.

    They refused to re-activate our account which put all of our existing subscriptions at jeopardy.

    It’s shocking that a payment processor has the power to behave in such a shady way. Such actions could ruin a business and everyone should be warned of this before using them.

  15. pathetic payment gateway. nobody for his or her website should use their services. as everyday you will face trouble with them. and let me tell you there is no support. your email willnt be replied to. even if it is replied they willnt answer the trouble you are facing. there cant be a pathetic service provider then this.

  16. Updates

    2checkout scammed me a few days before Christmas this year. $2300 which wasn’t a lot but I put all of my money into my new start up business everything I had covered all the costs with marketing, stock, DHL shipping and much more

    They simply contacted one customer who hadn’t received their item yet all the way in Kuwait (still within the 18 day shipping time) and said this

    ” Hello, 

    Thank you for providing the tracking information. We have reviewed your information and are unable to reactivate your account due to non delivery.

    Any funds remaining on your account will be reviewed for a final payment within 90 days after the closure date; please note, these funds are held to cover any potential refunds or chargebacks. 

    We sincerely apologize for any disruption that this may cause you or your business, but must adhere to banking regulations. We wish you and your business great success in the future.

    Regards, 
    Risk Team ”

    Even after I provided tracking numbers and a photo of DHL collecting the most recent and upto date parcels they said it was a nice touch over the phone but they couldn’t even elaborate on which customer it was that come under ‘due to no delivery’ still till this day I don’t have a single chargeback

    They said they had spent enough time on this case over the phone. After I sent them a detailed spread sheet breakdown of all orders everything dispatched and upto date

    This account was closed because only one order hadn’t arrived yet and it was STILL within the 18 days shipping time stated on my website

    I’ve read all the cases about 2checkout and wish I did at the start, they are thieves and will take you’re money regardless of your financial hardship or not

    They live off the interest over 90 days, if they didn’t steal money like this they would not be as financially strong as they are

    Do not for your own sake join these criminals they are savages and you’ll only find out the hard way like I did

  17. They are fraudsters, they can hold you money any time for years. They hold my money and close my account without any reason. Now its 2 year i never get back my money from them. THEY ARE CRAP. NEVER USE 2CO IN YOUR LIFE.

  18. 1) I ordered smartseohosting hosting on 54.93 dollar
    2) They billed me 164.79 dollar through 2checkout
    3) I’m ask refund
    4) No answer, my account deleted
    5) 2checkout dont make me refund (perhaps they support scammers)

  19. I have been with 2CO since their early days. Other than one incident where a customer hit buy 5X by accident and 2CO wouldn’t refund me the 4 extra transaction charges, I hadn’t had a problem.
    After moving to paypal, I have been trying to close my accout for over a year. They disabled my account but my personal and bank info are still there. As I told them, if the Pentagon can get hacked, so can 2CO.

    I’ve spent many emails trying to rectify this. I’m not using 2CO any more, why don’t you just cancel my account? My reserve has been paid and I haven’t made a sale in a year, so no worries about chargebacks.

    When I asked what the timeline would be for account cancellation i got this reply:

    We are unable to provide a specific date for all data due to the various requirements of certain aspects of each account.

    Bottom line, not a bad company to do business with but good luck trying to get away from them.

  20. Terrible customer service & constant mess ups when it comes to account maintenance and processing. I cannot describe how frustrating it was.

  21. I start using 2Checkout all good at the beginning but when I put my payment data to withdraw the money generated sales with my business, I had the tremendous surprise that they closed my account without giving me any reason, I have contacted several times the support team and they just tell me that they can not give me information about why they closed my account and worst of all they took all my money, they never paid me generated with my sales, I regret to say it was a total loss for my business, 2checkout are scammers, i do not understand how a company like this still stands robbing people. Be careful not to use 2Checkout or will be ripped off.

  22. Oh, i regret now that i haven’t found those reviews sooner. If somebody think that they have made theyir customer service better in last years, you will be wrong. They still have rasist really slow customer support.
    First they hunt you as wild animal on hunt season to become their customer. Once they have your personal ID they stop replying to your e-mails.
    Waiting forever for any update. And they even accused me of crime, because they have found some Yellow article from some unknown media in midle of nowhere, that some of the suspects had the same name as me …
    They are rasist with absolute lack of respect for their customers.
    I think B grade is too much, probably C and never use them will be better.

  23. 2Checkout has poor customer respect and support. Here’s the details:
    They notified us of some compliance issue with 2 year plans that we corrected. Suddently the account was locked after 2 weeks. No payments were accepted or received during this period. Customer wanting to purchase were in a standstill.

    After 2checkout they mentioned that there are some areas in on the site that were using APIs which there weren’t. The comminication between them was super slow and their RISK team was very incompentent in responding in a timely fashion and with a good level of details.

    It took more than 48 hours of calls and emails and we are still in a standstill. They still couldn’t answer what the issue of the lockout was. Customers are still waiting in the meantime and no body can purchase.

    The main complaint here is
    1. how do you lock out an account of a merchant that depends on the business for more that 48 hours. Poor choice of action. Companies depend on your system for sales and staying in business.

    2. Communication is poor. Team was not able to respond with specifics as to what the issue was. Their responses were vague and inaccurate despite many attempts at asking for clarification.

    3. Their sense of urgency is awful. I escalated this issue many times with them and still they would wait a day to respond. Their response was still unclear. It’s as if they don’t know what’s happening them selves. 48 hours is critical 2checkout! no sales for 48 hours because of your lack of understanding of urgency.

    This is not a good provider to deal with since they may lock your account for whatever reason. And if this happens, which then can be urgent, you may not receive any worthwhile response for a very long time.

    As merchant make sure you pick a provider that is able to support you quickly in case of issues. Every downtime is a huge drawback to your business.

  24. They retained my money for weeks for no reason… ignore my emails and my tickets, I just get stupid automatic responses asking for documents and delaying the payout for my own security!!! A waste of time.

  25. 2CO are not recommended. They are very unprofessional and unhelpful. They have twice terminated my account, despite nothing happening at all and my making no changes to the services that I offer for payment though 2CO. The first time they accused me of making a payment on behalf of a customer, when this was subsequently proven to be false, and the second time, they just decided to terminate my account without giving a reason. Very frustrated and Annoyed. What a waste of time. I recommend you find a different provider.


    Are you with 2CO? Learn how to resolve this complaint.

    1. I was also just terminated. Liked them at first. Spent 7 months and 15 grand setting up a subscription based forum, a first for my industry.
      Quickly realized the people are so used to free info that the format was not going to work and switched it to free. Not feeling it was fair to keep the first 9 peoples monies who paid to get in while the new people got access for free I refunded the monies for the first nine subscribers. No one asked i just thought it was the right thing to do. 2CO sent me a threatening email I responded by email and spoke to a supervisor, walked her through the forum and told her why I gave the refunds and that I had considered moving the account to my main business that does 6 figures online per year. She said she understood and “promised” to call me back the next day. No call, I hate that, just an email that said I was terminated for too many charge backs. They listened so well.
      I dont like the hold back of the monies on top of the use charges. They should have listened better, much better. Not impressed!

  26. I usually never reply on posts like this but just had enough of 2co
    Customer for 10 years use 2co under business entity. Today they ask me to give them my personal SSN so that they can run my credit check even dough they have business Tax ID , and than they “ordered” me to place business operating hours , address , contact phone for customer support. We are software providers and use , forums , private tickets and contact forms not phone numbers. Had enough, left only Paypal instead, so now the 30% of our biz goes to Paypal instead of 2co. And that 30% was much more than enough for them to say , ” no mr , you are loyal customer , we have everything we need”, instead they said “we are sory but these are our guidelines”. Thank you and never again!


    Are you with 2CO? Learn how to resolve this complaint.

  27. Avoid 2checkout like the plague!!!
    I just started my ecommerce site and applied payment gateway with them. I told them clearly that we are at testing stage and needed 3 weeks time to open shop.

    For the next few days, I get continuous emails from different people in the company or support team asking me when the shop will be open.

    I emailed a complaint over and they replied that all email contact will stop until the shop open. However, barely a day later I started getting emails asking the same questions again.

    I decided to switch gateway and emailed them about it. The account was then closed.

    Until now, even with the account closed, I am still getting emails from them asking when the shop is gonna open!!!!!

    Disorientated Abd over pressuring.

  28. They have rejected my main products saying it is “unsupported” but didn’t provide any evidence, I’m selling herbal soap and oils, it’s is certified by the ministry of health, on top of that, it is not listed in their prohibited list of products! I’m so disappointed

  29. I’ve been over 5 years with this company with turnover of $120.000 pa with no chargebacks and they just un-verified me, therefore I cannot have my money although they will still accept transactions. Their excuse was not friendly or anything to do with me being a loyal customer, simply they suggested I read their terms and conditions to see that they have the right to do so.
    I informed them that they have effectively put me out of business overnight but still got no reason for their action. Needless to say I will find another provider.

  30. The web-site administrator thought that “2Checkout” would be a good service that my gun repair and firearms accessory could use. Initially, my legitimate, on-line business was accepted, and I received emails thanking me for choosing their service. Then, CEO Frank Peto, sends me an email stating that they don’t approve of my selling firearms on-line. The problem is, I don’t sell firearms on line, or through this web site, but only accessories and repair parts for firearms. The last time I looked, that is still a legal thing to do. Any of you folks who have a legitimate business, but enjoy the shooting sports, need to reconsider the anti-shooting/firearms stand that 2Checkout has taken. I will find another service that graciously accepts ALL businesses that perform a service that is legitimate and has no past history to warrant refusal.

  31. This is how we have been robbed by 2Checkout in the pretext of global payment:

    Transaction ID: 105412472144
    Payment done by customer in INR: 75500/-
    Payment converted in USD: 1150.65/- (Payment is less, as very high conversion rate is applied which 2CheckOut says this includes hedge charges, third party fees etc. which was never communicated nor disclosed, they write 5.5% + 45c only, it was expected to received approx $1234 USD based on FX conversion INR 61.15 / USD, but charged INR 65/USD)

    Reserve Held: 57.54 USD
    2CO Fees: 63.74 USD
    Adjust: 15.00 USD (At the time of wire transfer, this money was deducted)
    Final Payment: 1014.37 USD

    Total Charged: 17.79 % vs of 5.5% + 45c

    Do you really think, merchant like us will survive our business paying through 2Checkout?

    When contacted customer care: All vague replies and never got the answer. Ticket raised:

    4704-WTFN-4113
    9005-WAHN-5941

    PS: Those who are outside US and want to transact with 2Checkout, think twice before dealing with fraudsters !

  32. We have had no dealings with them, and yet I just noticed our bank account has been charged $75. I’ve never even heard of them! Plan to take action until they refund it.

  33. I attempted to use my Canadian MasterCard on 2CO. It was rejected with the comment that non-US currency would not be processed! Yet, this very page here emphasizes 2CO processes currency from all over the world. I add that my card has never before been refused anywhere at any time for decades. It is also obvious that Canadian currency would be converted to US currency by 2CO’s bank automatically. The company from whom I bought the products excused 2CO’s strange behavior as “an anomaly” and refused to investigate. It occurred to me that it was possible 2CO now had my credit card number and personal ID. When I asked the company to get a notarized statement from 2CO guaranteeing that my card number and personal ID were being deleted from their system, the company argued that my speculation did not require their intervention. Consequently, I have reported both to the BBB and continue to investigate.

  34. We had the worst experience every with 2Checkout. They try hold $40,000 of our sales based on a class we setup for over the next 6 months. They stated they could not release funds into the service was complete…6 months from now. We when back to PayPal!

  35. We received an email from 2checkout saying that due to violating their Terms of Service on multiple occasions, all or our funds have been forfeited. Is it legal for them to do that? Anyone come across the same situation as ours? Can we sue 2checkout about this?

  36. I recently tried to pay for a product using 2checkout only to be repeatedly told that authorization failed and teh transaction was not completed. Frustrated I turned to paypal and lo and behold my purchase took place within 30 seconds. 2 days later while looking at my credit card statements i found repeated charges originating from the company in the value of $50 each on my account (the same value as the product i had tried to purchase using their service) . I was most upset and have since started teh process of disputing these charges Beware of these scammers!

  37. I recently opened an account with 2Checkout. I am a for hire programmer and so my business model is to be at their place of business and have them pay while I am there. Paypal has a threshold and after a certain amount they force the customer into an account, and some customers don’t like that – so I tried 2Checkout.

    The first transaction went in right away and after waiting a week for the $, I was told there was a refund, with no reason other than a list of possible 3 things. I called and was told the email address was the issue. I had my client redo the order. Well after waiting a week and being charged $30 or so for the transaction that was returned!, I was informed it was refunded again and this time because they filled out the order on the same IP as my laptop. Well, they paid while I was there, so of course it was the same IP.

    In calling, they said it violated their policies to have the same IP. So the only way for this transaction to go through was a different IP? So my client would have to go home and pay? I have NEVER heard of this before and now I have to go back a second time and ask them to pay.

    It took 3 months to get this account and now it’s in jeopardy because of this.

    If you are thinking of using 2checkout – buyer beware. Read all the reviews -especially the BBB. Now that I m looking (shame on me) I am seeing similar issues. DO NOT USE THEM

  38. I’m sorry but the statement that 2checkout.com have only a handful of complaints is incorrect, I’ve had dealing with them on a transaction since February & they haven’t even bothered to reply to a single email, I checked the net to see if anyone else had had a problem & there was a plethora of complaints, infact not one positive, so be very wary of them indeed.

  39. You were lucky, back in 2006 i had over 30,000 Frozen in my account, they seized it blaming it on some TOS Crap and i haven’t received the funds up to date.

  40. DO NOT make the mistake of signing up with 2checkout, unless you want to suffer like me!

    I consider myself a typical internet marketer selling my own digital creations such as ebooks, templates, etc. I have been in business with this company as a vendor for the past 5 years. All of a sudden they make my account inactive and I lose my sales. This they did without any prior warning at all. I discovered this on my own when I found all my order links showing a ‘parameter error’! When I inquired, they told me that my website was missing a number of documents such as privacy policy, refund policy etc (which is of course b.s; the link to all policies is right there on my homepage and salespages; maybe the person reviewing my website was a blind man!). I gave them the links to these policies and then they insisted that these links must be right on the order page (How am I supposed to do that? Since 2checkout really offers me a payment link redirect and not an order page). I insisted that these links are indeed ON the salespages from which customers would be ordering my products (in fact, not a single customer has raised an issue about these, in all these 5 years btw!).

    When that was over they insisted that my salespages had no ‘real marketing’ at all. I asked what they mean by ‘real marketing’ since I indeed do the marketing required to sell my products.

    At last they insisted that I give them access details to my customer areas (including membership login areas) so they can take a look around. I refuse this, because not only this would violate the privacy of my customers, I also don’t trust them enough for that (ever seen a PayPal staff asking you for any kind of ‘password/login information’?). This is the only thing I refused them and due to that they permanently set my account to ‘inactive’ status first and then to dormant status!

    That over, I asked them to close my account and give me the remaining $54 balance I had in my account. 2checkout has a different ‘release level’ for each payment option they offer, in case you don’t know, and if your balance is below that release level, then you won’t get the money, no matter how much you beg. They said that:

    ‘The minimum release level for a wire transfer is $300, for Payoneer is $20 and for Air Mail check is $100.”

    Based on the above, my only option was Payoneer. And on top of that – it is not the ‘direct bank transfer’ option of Payoneer, mind you (which is what I asked for because it is free but again was refused by 2checkout), but instead the MasterCard option which would actually require me to invest around $25 just to get the card! Didn’t make any sense to me to spend $25 to get $54 back, so I decided to leave the balance in my account.

    I thought (and requested too) that they would make an exception in case of account closure and send me one last air mail check! But NO! They are not humans at all! They are just working machines without any sense of empathy in them!

    I am writing this so others know that they treat their customers like dirt, regardless of how long you are doing business with them! STAY AWAY from them! Even Paypal, as bad as they are, is still much better than 2checkout!

    Oh, and did I tell you that they no longer offer services to internet marketers, although they are hardly explicit about this stupid rule! After all, they would tell you everything BUT the truth!

  41. Like the reviewers above I would not recommend 2checkout. In my case two years after setting up my account – they change their product terms and inform me that my products are no longer allowed and terminate my ability to process payments with those products. Getting setup with them in the first place is extremely time consuming because they have picky requirements – and then your likely to lose your account anyways when they shortly after change terms. Honestly I wonder if they are just in the business of collecting account setup fees since they seem to change terms so often then almost everyone will lose their account eventually. Paypal, Google checkout & propal all seem to be better.

  42. I have been using 2CO for a few years now. All of a sudden all recurrent payments are failing???? I have called them twice about it and it’s always somebody elses fault. Didn’t know they were based in Cyprus and is why the banks are refusing the charge saying “invalid request”.

    I told them not everybody’s card is expired! Fixed everything last month and now this month recurring payments are failing AGAIN!!!!!

    I will be changing card processors but have to inconvenience my clients to do so.

  43. I recently paid an application fee to 2checkout and although there was no guarantee I would be accepted I was supposed to hear within 48 hours whether I had been or not. Never heard a thing and my control panel just remained in pending for weeks, until I finally made a complaint with Paypal and tried to get my money back. Unfortunately they (Paypal) couldn’t claim in my favour as there was a terms and conditions in the small print that the fee was non refundable. However I still think they should have gone in my favour – else why don’t we all just sell something, not provide the service and make the terms non refundable, we would all be rich! And how disgusting are 2checkout to not honour my request for a refund when they have failed to provide the service they said they would. Been with Paypal for many years they are simply the best!

    1. You are extremely lucky.

      I wish they just rejected my application fee 7 years ago and my recurrent orders weren’t hit when they suddenly closed my account, because of “changed terms with their upstream providers”.

      Then I was at their mercy for 104 days until I got my frozen funds back.

      Their closed account policy is constantly changing, the support is intolerably rude.

      Now I’m happily using paypal.

  44. Diligently read 2checkout TOS, especially the termination section.

    They can close your account without any reason effective immediately, no warning whatsoever. Even if you have account for 5 years it doesn’t give you any protection.

    Funds will be frozen for at least 90 days.

    Recurrent transactions will be lost.

    Just make a search on the Internet 2checkout account closed.

    As to the workings some banks decline using their credit cards, because 2checkout payment gateway is in Cyprus (optimizing taxes?), the declined transactions are not passed to the seller, the seller will learn only if the customer contacts him. Then their fraud prevention system, most orders pass automatically , but the rest go through manual review and frequently valid orders are rejected.

  45. AVOID 2 Check.com !! The company is Terrible, There Fee’s are Astronomical, They only transfer YOUR money to your account Once a week and you have no control over it at all until then, They withhold fee’s ( upwards of $500 or more ) of YOUR money and they say it’s for charge backs & returns yet when you get a charge back it seems to come out of your normal account And Not the Withheld money! They like to hold onto the “Withheld” money for one reason and one reason only “Interest”… Then when you end up canceling your account they Keep ALL your “With held” money for 90 days and say it’s for returns or charge backs! Then when they tell you a release date for you to receive your “With held” money count on it being longer because they fail to tell you about the “Review” of your release money…. THIS COMPANY IS A JOKE AND I WILL WARN AS MANY PEOPLE AS I CAN ABOUT THIS “RIP OFF” COMPANY!

    PayPal is 110% better than 2CO with great customer service, Much better rates, and you get to transfer money to your bank when ever you like… I made the switch from 2CO to PayPal and couldn’t more happier..

  46. Do not ever choose 2 checkout and this is why I was a client for 3 years and only ever had one charge returned out of 2300 charges , they made a decission to no longer haddle dating site’s , With out any notice they sent me an e-mail that they closed my account and turned me off my charging for clients. They will screw you and do not care about you as there customer. Take my advice NEVER USE THIS COMPANY THEY DO NOT CARE ABOUT YOU OR IF THEY DAMAGE YOUR BUSINESS

  47. A huge reason NOT to use 2Checkout as a vendor or consumer: when a credit card exprires or must be updated, 2Checkout does NOT charge immediately after the customer updates, nor allow the customer to do so, but instead makes everyone wait up to 24 hours until THEY charge it. WHY? Most online processers allow our customers to update a card as needed, then put the charge through then. I am going to ditch 2Checkout and advise my clients and assocates to do so for the same reason.

  48. Their fees are very high but the one thing you really have to be careful about is fraud because you end up on the hook for fees and penalties.

    They supposedly have fraud detection systems in place but they approved an automated purchase on my site from a US credit card, from someone using a Pakistan address, from a UK IP. All huge red flags and they missed all of them. Then they charge you a penalty + you are out the fees as well which just rubs salt in the wound. If you read the fine print it says you are 100% responsible for detecting fraud and they clearly don’t take it very seriously to let such obviously fraudulent purchases through.

    You can dispute it but 2checkout will basically tell you to not fight it because you will lose and they claim they have no influence on the banks who always rule in favor of the customer claiming fraud. So they blame the banks and say they are just the middleman yet you are stuck with the lost fees and penalties.

    So be very wary of these things when you use them.

  49. I would highly discourage businesses and individuals from using 2Checkout for any of their purchase handling needs. Attempting to make even the simplest of purchases through them has been a nightmare in which even attempt is thwarted by vague accusations of fraud. I’ve had no issues dealing with any other retailer, brick and mortar location or the like all of which is only exacerbated by the horrible customer service. My first attempt at communication was met by long delays followed up with a terse and unhelpful response telling me that the online help desk refused to actually help and that I should call their main office (which is not possible as I am currently abroad). In later emails they admitted that the process could be handled online but asked for information which not even by bank could provide after which I was left with only automated responses.

    The service I am looking for only accepts payment via 2Checkout and it is for this reason and this reason alone that I will no longer be giving them my business. If your looking for a business actually capable of handling online transactions without resulting in lost sales or quality customer service please look else where – this is not the place.

  50. Generally 2Co is better than Paypal or Google checkout, but it does have two serious flaws. If you KNOW of the flaws going into a business relationship with 2CO , then you are better off than I was !

    1) You must marked item as shipped. Make darn sure you do this. Its not as easy as just clicking a box.
    There is this ridiculous routine you have to go through which is time consumptive and tricky. Sometimes
    its easier to have one of the phone reps walk you through it a dozen times and have them make sure too.
    YOU HAVE to mark the item shipped quickly, or you may not get paid at all. sucks but thats the way 2co works.

    2) You only get paid once a week, and All your sales have to be done the previous Sunday, for payment
    on Friday. Totally sucks, but that’s the way they work.

    3) charge backs can hold up ALL payments. We had 400.00 to be paid out, and a 110.00 chargeback
    came in , which delayed payments for several weeks!! NOW this totally sucked . But again, its just
    the way they work. You will get paid, sooner or later, and they do actually fight for you , if you have good
    proof that the buyer did receive the item (tracking and signature). But they use your money all the while
    and you don’t get paid.

    Despite these drawbacks, 2co has features that are very good. But Like Amazon.com, you may not
    see a dime for up to a month. And if you don’t follow through with their intricate methodology, you
    may not get paid at all.

    Overall, id give them a C, which still beats Paypal.

  51. AVOID 2Checkout at all costs. This review was probably sponsored by them!

    Many online Experts will not deal with 2Checkout for a whole variety of reasons. One main one is that they delete your account because THEY have changed their terms of service and you omit a refund policy or something equally trivial. Rather than telling you, they delete first and ask you to reapply and pay the opening account fee again.

    I’ve NEVER had an issue with Paypal or Clickbank. 2 Checkout rely on meek people who give up rather than complain because rather than omit anything, they prefer to point the finger at you!!!

    1. The service and the manner of communication are rude. They rejected our clear bussiness application without any reasonable explanation. Our products were not in their prohibited list, but they tried to tell us that they are in. Without exact description. If you dont want to waste your time dont deal with them.

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