Overview
In this review of Verotel, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services, with a particular focus on high-risk industries. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether Verotel meets your payment processing needs.
About Verotel
Founded in 1998, Verotel is a merchant account provider that specializes in high-risk e-commerce transactions with an emphasis on selling digital goods and viewer subscriptions. The company also does business as GayCharge, which allows merchants to accept credit cards while protecting customers' sexual identity.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/Verotel-homepage.webp)
Issues with Fund-Holds
High-risk businesses face a unique set of challenges compared to standard-risk businesses. Fund-holds are among those issues. Dozens of merchants have had their payments frozen by Verotel. If you're one of them, then you might find these resources helpful:
- How To Make Your Payment Processor Release Your Money
- How to Fight Chargebacks
- Best Merchant Accounts for Hard-To-Place Business Types
Verotel Products and Services
Payment Processing
Verotel processes credit and debit cards for both standard and high-risk businesses, with a particular focus on online adult entertainment and related industries. Their services include multilingual 24/7 support, business IBANs, multi-currency processing (USD, GBP, EUR), and efficient payout options for talent. The Bitsafe platform offers a suite of payment tools, including a business debit card, mass and automated payments, payout reporting, and account pairing. Verotel emphasizes the ease of worldwide payouts for adult industry talent.
Online Payment Gateway
Verotel provides an online payment gateway that allows businesses to accept and process transactions directly on their websites, ensuring secure and convenient payments for customers.
Subscription Billing Service
Verotel's subscription billing service enables businesses to set up recurring payments for ongoing services or products, making it a valuable tool for companies with subscription-based models.
Fraud Screening
To enhance security, Verotel offers a fraud screening service designed to detect and prevent fraudulent transactions, protecting both businesses and their customers.
GDS
I wrote to Verotel in January 2024 to report a transaction issue. I never heard back from them. That led me to suspect it might well be part of a scam, a facade of a website. As they say in documentaries: the production invited so-and-so to participate, but they declined. #avoid
John Jake
scam scam scam especially the sales person named “Roberta” she acts friendly until you send them the registration fee of 500 dollars (they are a credit card processing company, still make you pay with bank transfer, one of the million red flags) they act like you didnt send them any money, scam scam scam. Not helpful at all. So stay away!
Violet
Verotel is a nightmare. They support a scam site that does fraudulent charges on a subscription that was immediately canceled despite my emailing the site asking for a refund. With 0 communication I was forced to do a charge back for the fraudulent charge and instead of working with me they blacklisted me. They support scammers. If you see anything affiliated with them check your bank statements and RUN!
jammz
I use a website where billing is done by Verotel (SkyPrivate). They use my IP address to identify that I live in Canada and automatically convert my purchases from USD to CDN, at an exchange rate in excess of 40%!!!. My bank charges 32%. Clearly they are making a huge FX profit off we Canadians and any other user not living in the USA. I have a USD VISA account that they could charge me in USD but they refuse. Very unhappy customer here.
JOE
Was payment forwarded to seller by VEROTEL???I was called by my bank warning of possible scam!
Martin
Working with Verotel since 2012, thanks God everything is doing well, they respond emails also, and they helped me to set up the processor in my sites, there are some restrictions though because Mastercard don’t allow any kind of adult (they have key words can’t be found in your sites), Verotel send payments to my banks in Peru and in USA. They are working now with Bitsafe (not sure why), so it’s Bitsafe which send me the money now, but for suscriptions is Verotel the one in charge, I have 3 membership sites with Verotel. But it’s quite expensive, maybe you can recommend me another adult processor which works with Peru (no complains with Verotel at all, but it’s expensive (average15%) per transaction initial and recurring)
Paul
Used them for a processor for a subscription-based website. The website never worked from day one and they never answered the numerous emails I sent. I then reached out to Verotel to see if they could assist. Verotel never replied to my request for help. It appears their customer service is nonexistent. Now I’m left to wonder if they will cancel my subscription as requested. Use this processor at your own risk. You have been warned.
This post will help: Best Merchant Accounts for Subscription-Based Services
-Phillip
Stefano Dellanoce
Verotel is very dangerous .
They bill every month, even you have cancelled your account on websites.
Pay attention: you will lock and cancel your credit card to avoid this.
Vincent
Verotel detained our money and did not pay them back referring to various arguments. Do not believe them. them. They scammers
Geoff North
I bought a three day access to a fileserver as there was just one file I wanted. I paid my fee but could then not d-load the “special” software required to access the file I wanted. D-load failed ten times. Even my password failed and there was no password resend facility either. Locked out, I emailed Verotel – I want my money back – but they have failed to respond. I smell a nice fat scam.
Ed Nigma
Purchased a web site membership and then canceled it. Got a verification number but they charged me AGIN the next month. I submitted a report to the support email. NO RESPONSE. Canceled again, got another confirmation number & got charged AGAIN the next month. Had to cancel my credit card to get them to stop charging me. AVOID.
Tony Lawrence
Jimmy Gee is wrong. Several years ago many of us merchants who were once ‘happy’ with Verotel service suddenly had all their accounts cut off at the same time by a new ruthless management. No doubt the original management staff all quit due to whatever heartless new policies were coming into effect at Verotel at that time. Fact is that Verotel was cutting away merchants that other bill process companies did not; credit card companies never gave a crap either for those sites that Verotel wiped off its list so abruptly – and as the original comment stated- it was how fast Verotel banned sites without reason – not allowing website owners to warn their customers of the cutoff.
Jimmy Gee makes an irrelevant conclusion on shoddy customer service and log-in issues that many customers have had to deal with; there’s no denying this was too common a problem.
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Are you with Verotel? Learn how to resolve this complaint.
WILLIAM TRAVIS
Verotel can work, but if you experience any kind of problem, Verotel is totally unresponsive!
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Are you with Verotel? Learn how to resolve this complaint.
Joe Krystal
Excellent and accurate review; Thanks for telling us why Verotel actually cancelled merchant accounts immediately. At the time when they suddenly without any warning to clients and website members- Verotel sent out emails after the fact LYING to merchants about why they did that horrible devastating decision; lies included ‘names not conforming to credit card policies’. The new Verotel staff that took over are incompetent, rude, lying, and totally untrustworthy. Stay away from Verotel and use the other payment processing companies instead. Verotel has contempt for merchants and website customers who thought they could trust Verotel to be professional. Big mistake if you think that – and your website members OFTEN have log-in issues to sites when they use Verotel for access.
Jimmy Gee
Most of what you say Joe is false. Credit card companies were being pressured to be more stringent with what sort of websites they would bill for, and so any domain ‘names not conforming to credit card policies’ would be banned. For example any websites that contained the word “Lolita” in them were not allowed, and for good reason obviously. This was something that Mastercard, VISA and the rest sprung upon billing companies like Verotel all of a sudden, it’s not their fault your sites were dropped. Verotel were actually one of the lucky ones that survived, take a look at an old billing company like Globosale for example who went out of business because of the credit card companies decision.
In regards to your other statement “your website members OFTEN have log-in issues to sites when they use Verotel for access”.
It’s more likely due to Verotel not being able to connect to your glitchy server and add users to the htpasswd file.
In reegards to this sites review on customer service. I have used Verotel for more than 10 years as a billing merchant and have been paid on time every week and have had nothing but great help from their support. Rating : 5/5
Ryan Vandamme
Hi Jimmy. You are in error. Of all the billing companies Only Verotel was being harsh and severe – no other company was doing what Verotel did. It is clear Verotel had a hidden agenda. Most ex-Verotel merchants who were abruptly cut-off without warning will vouch for that reality they were shocked by – You were not one of those merchants so don’t sit there trying to deny what realities and facts merchants knew first-hand. You can speculate all you want but Veritel’s new management screwed over merchants and other billing companies did no such thing – this is reality you did not face nor were aware of. Your happy experience is not what many other merchants and customers have unhappily endured from Verotel’s new crew. The ‘credit card company penalize policy’ was merely a facade for their hidden agenda; and there was no sane reason for them to abruptly cut-off formerly loyal merchants with no warning. It’s no joke seeing livelihoods vanish overnight because of Veriotel’s inhumanity.