Vision Payment Solutions Review: Fees, Complaints, & Lawsuits

Low Complaint Total

There are very few negative Vision Payment Solutions complaints online, and there’s no evidence that the company is a ripoff or a scam. The company has received only a handful of publicly listed complaints (with some more than five years old), and it has responded to some of these. Each Vision Payment Solutions complaint addresses a different kind of problem, and there is no overall trend to the issues described.

Vision Payment Solutions Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Vision Payment Solutions. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Vision Payment Solutions Customer Service Options

The company’s overall complaint rate is very low and its rate seems to have even slowed within the past year. Vision Payments is therefore awarded an “A” in this section. The company’s website lists a 24/7/365 help number, which appears to do an effective job compared to top-rated payment processors for customer service.

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Clean Complaint Record

As of this review, the Better Business Bureau is granting Vision Payment Solutions an “A+” rating. Within the past 36 months, 0 complaints have been filed against the company. Vision Payment Solutions also has not received any informal reviews on its profile, though it should be noted that these reviews are not subject to verification by the BBB.

An “A” Rating

Given the company’s clean complaint total, we agree with the BBB’s rating of an “A.”. Merchants should be aware, however, that there are reasons to be skeptical of the BBB’s findings in general.

Vision Payment Solutions Contract Terms

Vision Payments appears to include an early termination fee of $250 in some of its equipment leases, but there is one available Vision Payment Solutions complaint from 2011 that mentions this fee. As of this update, there is only one other public complaint regarding Vision Payments contracts, and this complaint vaguely describes the addition of unauthorized fees.

One possible source of information about Vision Payment’s pricing for online transactions can be found on their website, but merchants should be aware that the table shown has been designed to promote the company rather than disclose its full rates. We have seen no definitive indication that Vision Payments’ pricing competes with the cheapest merchant accounts. If you have any information regarding Vision Payment Solutions’ contract terms, please leave it in the comment section below this review.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Vision Payment Solutions also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

We also encourage merchants to check out our list of the providers of the best merchant accounts.

Solid Option For Most Merchants

All available indicators suggest that Vision Payment Solutions is a reliable merchant services provider. There are nearly zero complaints registered against the company on public forums, and the company does not appear to engage in deceptive marketing tactics. As always, merchants are advised to carefully examine the language of any contract they are given and to compare Vision Payment Solutions’ pricing to that of top-rated credit card processors.