Vision Payment Solutions Review: Fees, Complaints, & Lawsuits

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Note: As of 2021, the EVO Payments brand has fully integrated Vision Payment Solutions into their company. As such, Vision Payment Solutions essentially no longer exists, and we will no longer be updating this profile.

Founded in 2003

Vision Payment Solutions is a merchant account provider based in Portland, Maine, that began operations in 2003. The company caters to large corporations as well as small businesses. In April 2017, EVO Payments International assumed operations for Vision Payment Solutions. Vision Payment Solutions should not be confused with Vision Bankcard, which is a completely unrelated company. As of 2021, it appears the Vision Payment Solutions brand has been wholly consolidated into parent company EVO Payments and no longer maintains a web presence. The Better Business Profile for Vision Payment Solutions is still active.

Vision Payments Location and Ownership

Vision Payments is located at 320 Cumberland Ave, Portland, Maine 04101 and is a registered ISO/MSP of Deutsche Bank AG, New York, and Eric Hannelius is listed as the company’s CEO.

Vision Payment Solutions Review Table of Contents

  • Costs & Contract: Vision Payment Solutions appears to offer a multi-year contract with a $250 early termination fee.
  • Complaints & Service: Vision Payment Solutions complaints number fewer than 10 on public complaints forums.
  • BBB Rating: Vision Payment Solutions has an “A+” rating with the Better Business Bureau and has received 0 complaints in the past 3 years.
  • Sales & Marketing: Vision Payment Solutions appears to hire independent sales representatives but has not received any merchant complaints about its sales practices.

Vision Payment Solutions Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

There are very few negative Vision Payment Solutions complaints online, and there’s no evidence that the company is a ripoff or a scam. The company has received only a handful of publicly listed complaints (with some more than five years old), and it has responded to some of these. Each Vision Payment Solutions complaint addresses a different kind of problem, and there is no overall trend to the issues described.

Vision Payment Solutions Lawsuits and Fines

We have not found any outstanding class-action lawsuits or FTC complaints filed against Vision Payment Solutions. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Vision Payment Solutions Customer Service Options

The company’s overall complaint rate is very low and its rate seems to have even slowed within the past year. Vision Payments is therefore awarded an “A” in this section. The company’s website lists a 24/7/365 help number, which appears to do an effective job compared to top-rated payment processors for customer service.

Vision Payment Solutions Online Ratings

Here's How They Rate Online

Online Ratings Summary
Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Clean Complaint Record

As of this review, the Better Business Bureau is granting Vision Payment Solutions an “A+” rating. Within the past 36 months, 0 complaints have been filed against the company. Vision Payment Solutions also has not received any informal reviews on its profile, though it should be noted that these reviews are not subject to verification by the BBB.

An “A” Rating

Given the company’s clean complaint total, we agree with the BBB’s rating of an “A.”. Merchants should be aware, however, that there are reasons to be skeptical of the BBB’s findings in general.

Vision Payment Solutions Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 2.19% + $0.25
Keyed-in Rate 3.09% + $0.25
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee $250
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Vision Payment Solutions Contract Terms

Vision Payments appears to include an early termination fee of $250 in some of its equipment leases, but there is one available Vision Payment Solutions complaint from 2011 that mentions this fee. As of this update, there is only one other public complaint regarding Vision Payments contracts, and this complaint vaguely describes the addition of unauthorized fees.

One possible source of information about Vision Payment’s pricing for online transactions can be found on their website, but merchants should be aware that the table shown has been designed to promote the company rather than disclose its full rates. We have seen no definitive indication that Vision Payments’ pricing competes with the cheapest merchant accounts. If you have any information regarding Vision Payment Solutions’ contract terms, please leave it in the comment section below this review.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Vision Payment Solutions also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

We also encourage merchants to check out our list of the providers of the best merchant accounts.

Vision Payment Solutions Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Outside Sales Team

Vision Payments appears to utilize independent sales agents to sell its services. This is a standard practice in the industry that often results in a team of unregulated agents who fail to disclose undesirable contract terms to merchants. However, there are almost zero Vision Payment Solutions complaints, and the available few don’t mention deceptive sales tactics as the issue. This may be due to the fact that Vision Payments does not appear to heavily market its credit card processing contracts, focusing instead on other merchant solutions like equipment leasing and mobile apps.

This compares favorably to our list of best credit card processors.

In any case, if you suspect that Vision Payments is overcharging you, we always recommend that merchants consider a third-party statement audit to find and eliminate hidden fees.

Our Vision Payment Solutions Review Summary

Our Final Thoughts

Solid Option For Most Merchants

All available indicators suggest that Vision Payment Solutions is a reliable merchant services provider. There are nearly zero complaints registered against the company on public forums, and the company does not appear to engage in deceptive marketing tactics. As always, merchants are advised to carefully examine the language of any contract they are given and to compare Vision Payment Solutions’ pricing to that of top-rated credit card processors.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Vision Payment Solutions Treat You?

2 User Reviews

  • William Pratt

    We have been with Vision Payment for over 9 years, since our local savings bank recommended them. We’ve never found anyone who has produced lower rates and our local representative has always been very responsive and helpful. I am not at all surprised to see across-the-board A’s for this company.

  • nancy Caruso

    I have lost over $9,000.00 from Get R.V. com because you are holding my money and my clients
    refund. Perhaps I should say you are holding Get R.V’s money, but in realty it is my money because it came from my clients and since you have it they are unable to pay me. I , along with 40 other people. This has driven Get R.V out of business and we are left holding the bag.
    Sounds like a license to steal to me.

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