Wind River Financial Review: Everything You Need Before Signing Up

PaymentPop Rating for Wind River Financial

Negative Feedback

There are no negative reviews published about Wind River Financial on the PaymentPop website.

Positive Feedback

We’ve worked with a few processors before, but Wind River Financial has been the most trustworthy by far. Everything is clear, payments show up on time, and I never feel like we’re left in the dark. It’s the kind of partnership that makes running a business easier.

Wind River Financial BBB Rating

Wind River Financial currently has an “A+” rating with the Better Business Bureau and has been accredited with the BBB since December of 2015. The company hasreceived only 0 complaints in the past 36 months. Prior to that period, the Better Business Bureau documented only 1 complaint, which was resolved to the satisfaction of the merchant.

What Merchants Say

Wind River Financial has not had any reviews posted to its profile in the last 3 years. Previously, the lone complaint filed against Wind River Financial described continuous ACH charges after account cancellation:

On 2/24/17 I called their office and spoke with *****, a rep. I expressed that we were going to be no longer using the credit card switching our credit card merchant account over to PayPal. I asked about any fees once we stopped using the equipment. I was told by ***** that aside from charges we would incur if we used the equipment and accepted credit cards using their service… there WOULD BE NO ONGOING FEES, MONTHLY OR OTHERWISE. I took notes at the time of my phone call to document this conversation. I expressly asked if there would be any fees or charges once we stopped using their equipment. She replied “no”. She did say that we could start using the equipment again at any time if we wished. At that time we would incur fees. There were fees charged to us on 3/2/17. 4/3/17, 5/1/17, 6/2/17. Due to a lack of communication with our accountant – I did not realize that these charges were occurring until 7/4/17… when I saw an ACH charge from them on our checking account. Our accountant does our check reconciling so again, these charges were not noticed by me until that date. I called and spoke again with ***** – I reminder her of our conversation of 2/24/17. She recalled only that we told her we were thinking about ending the merchant account with them. I expressed that I was clear in my questions and that she told me there would be no further charges, as long as we did not use the equipment to accept credit cards. She said she would make sure they would not charge us the usual cancellation fee. I noted we were charged on 7/3/17. I do not contest the 3/2/17 charge – of $76.81. I do contest the charges of 4/3/17 $ 59.25 5/1/17 $58.75 6/2/17 $58.75 and 7/3/17 $58.75 Total $235.50 I called again on 8/25 and spoke with Jeff. I explained my dissatisfaction with the charges after March. He said he would have someone call me later that day. I received no call that day… or today 3 days later.

This complainant could have avoided the situation by taking all appropriate steps to cancel their merchant account without paying any fees.

An “A” Performance

In light of the lack of complaints or reviews to the profile, we agree with the BBB’s rating.

Google Maps Rating for Wind River Financial

Wind River Financial has a 4.8 out of 5 star rating based on 16 user reviews on Google Maps.

Positive Feedback

Wind River Financial has been wonderful to work with. We have been partners with them for many years. The technical support team has solved any issues we have had quickly and efficiently. Our team contact, if not available right away, always calls back within a 24 hour time frame. The customer service is top notch.

Negative Feedback

Horrible service and experience. I was sold on the service with promises which never came true. After I quit using service they kept charging me for their services even after they knew I wasn’t using them. When questioned why they said they could and they refused to refund charges. Would not recommend.