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Zodaka Review: Fees, Complaints, Comparisons, & Lawsuits
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An ACH Processor for High Risk Businesses
Founded in 2017, Zodaka is a payment processor that enables high risk merchants to accept ACH transfers through a dedicated app. The company was specifically founded to help cannabis merchants accept digital payments from customers, but its technology can theoretically facilitate payment for any business type. Zodaka does not utilize debit and credit card processing networks, so it is not technically a merchant account provider. Moreover, the company requires customers to have the Zodaka app and an active account in order to pay for goods using Zodaka.
Zodaka Location and Ownership
Zodaka is headquartered at 12074 Broadway Terrace, Oakland, California 94611. Jordan Friedman is the CEO of Zodaka.
Zodaka Review Table of Contents
- Costs & Contract: Zodaka offers pay-as-you-go pricing with no typical credit card processing fees.
- Complaints & Service: Zodaka has received fewer than 10 public complaints.
- BBB Rating: Zodaka currently does not have a profile with the Better Business Bureau.
- Sales & Marketing: Zodaka does not hire independent sales agents and has not received any complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Zodaka
Zodaka Review Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||No|
|Most Common Complaint||N/A|
No Public Complaints
We are currently unable to locate any Zodaka complaints that accuse the company of being a ripoff or a scam. In fact, the credit card processor is not showing much merchant feedback at all. For now, we will assume that this indicates that the company employs a proactive and available customer support team.
We have not found any outstanding class-action lawsuits or FTC complaints filed against Zodaka. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Zodaka Customer Support Options
The Zodaka website provides a customer support email form but does not list a dedicated customer support number. We will award Zodaka an “A” rating in this category, but the company’s current customer support options do not qualify it as a top-rated customer service processor.
Zodaka Review Online Ratings
Here's How They Rate Online
No Profile Available
The Better Business Bureau does not currently maintain a profile for Zodaka. We therefore will not factor a BBB rating into this review.
Zodaka Review Fees, Rates & Costs
A Closer Look at The Contract
|Transaction Fee||4.5% + $0.35|
|Early Termination Fee||$0|
|PCI Compliance Fee||$0|
|Equipment Lease Terms||$0|
Zodaka Contract Terms
Zodaka appears to simply license its platform to merchants and charge a pay-as-you-go rate without any contractual commitment. We have seen at least one report claiming that the company’s fixed ACH fee is 4.5% plus $0.35 per transaction. This is significantly higher than typical ACH processing fees, but it is justifiable given the service’s high risk focus and lack of other costs. Zodaka does not charge any of the fees typically associated with merchant accounts because it does not use Visa and MasterCard’s credit card processing networks.
No Red Flags
The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. For now, it seems as though Zodaka’s overall pricing will be competitive with even the cheapest merchant accounts.
Zodaka Review Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Inside Sales Team
Zodaka appears to rely on an in-house staff to market its services. There is no evidence at this time indicating that the company employs independent sales agents, and we are unable to locate any Zodaka complaints that report unethical behavior by the company’s sales staff. The company’s use of ACH networks reduces the number of common merchant account fees that it is likely to charge.
No Misleading Quotes
Zodaka does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that Zodaka is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
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