Zuma Payroll & Processing Reviews & Complaints
Zuma Payroll Services and Payment Processing
Zuma Payroll & Processing, also known as Zuma Merchant Services, is a Garden City, New York-based merchant account provider that specializes in payroll processing solutions for businesses. It is likely that the company is a reseller of a larger credit card processor's contracts, but the identity of this processor is not disclosed on Zuma's website. Zuma also does not list its acquiring bank on its website.
Zuma Payment Processing
Zuma processes all major debit and credit cards for most business types. They primarily function as a payment processor in regard to company payroll.
Zuma Payroll & Processing Location & Ownership
Chris Caputo is the CEO and Scott Evans is co-founder of Zuma Payroll & Processing, which is headquartered at 175 Broadhollow Rd, Suite 190, Melville, New York 11747.
Zuma Payroll & Processing Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | Yes |
Most Common Complaint | N/A |
Clean Complaint Record
Our search reveals only a single negative Zuma review, suggesting the company is likely not a scam or a ripoff. Zuma’s marketing focus appears to be primarily in the Long Island area, potentially contributing to a smaller customer base and, consequently, fewer reviews. It’s also possible some complaints intended for Zuma might be directed at its backend processor. Nevertheless, the scarcity of Zuma complaints indicates a high level of merchant satisfaction.
Zuma Lawsuits
No class-action lawsuits or FTC complaints have been discovered against Zuma Payroll & Processing. Merchants looking for non-litigious means to address grievances are advised to report to supervisory organizations.
Zuma Customer Service Options
Zuma provides customer support phone lines and a contact form on its website. Here are the customer service contacts:
(888) 686-0080 – Toll-Free General Customer Service
(516) 750-1217 – Fax
Additionally, Zuma offers a support form and a customer service email at [email protected].
While these communication methods are serviceable, they fall a bit short of the standards set by top-rated payment processors known for exemplary customer service.
Zuma Payroll & Processing Online Ratings
Here's How They Rate Online
Total Complaints | 0 |
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Resolved Complaints | 0 |
No BBB Complaints
Zuma Payroll & Processing current has an “A+” rating with the Better Business Bureau and has been BBB-accredited since May 2016. The company has received 0 complaints since its profile was created.
An “A” Performance Overall
In light of these figures, we agree with the BBB’s rating at this time. Merchants should be aware, however, that there are valid reasons to be skeptical of the BBB’s rating system.
Zuma Payroll & Processing Fees, Rates & Costs
A Closer Look at The Contract
Swiped Rate | 1.00% - 4.99% |
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Keyed-in Rate | 1.00% - 4.99% |
Early Termination Fee | Undisclosed |
PCI Compliance Fee | Undisclosed |
Equipment Lease Terms | Undisclosed |
Potentially Bundled Pricing
The specifics of Zuma Payroll & Processing’s standard contract remain largely unpublicized, with no clear pricing details available on their website. There is also a notable absence of merchant reviews detailing specific rates or fees. Zuma promotes a combined offering of its credit card processing solutions alongside its payroll software, indicating the possibility of a unified pricing model for both services. However, it’s also feasible that Zuma maintains distinct contracts for each service.
No Contract Complaints
Given the lack of complaints relating to Zuma’s fees or contract terms, the company receives an “A” rating for now. Nonetheless, merchants are encouraged to diligently review Zuma’s offerings in comparison to other affordable merchant account providers to ensure competitive pricing. If you possess detailed insights into Zuma’s contractual terms, including any PCI compliance fees or early termination fees, your contribution in the comments section would be greatly appreciated.
Zuma Payroll & Processing Employee Reviews & Sales Tacitcs
Should You Work For Them?
Employs Independent Resellers | Unknown |
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Advertises Deceptive Rates | No |
Discloses All Important Terms | No |
No Sales Complaints
Zuma appears to primarily utilize traditional advertising and strategic partnerships to market its services. There is no evidence at this time that the company employs independent sales agents, and we have not found any Zuma reviews that accuse the company’s sales team of deceptive tactics.
No Misleading Advertising
As an additional point in the company’s favor, Zuma does not list any misleading rate quotes or unrealistic guarantees in its official materials. We have therefore assigned the company an “A” rating in this category. If you suspect that Zuma is charging you undisclosed fees, however, we recommend seeking an independent statement audit to spot hidden charges.
Our Zuma Payroll & Processing Review Summary
Our Final Thoughts
Solid Option For Most Merchants
Zuma rates as a reliable credit card processor according to our rating criteria. The company has received zero complaints across all consumer protection websites and does not appear to advertise its products in a deceptive manner. We are unable to verify Zuma’s standard pricing and contract terms at this time, so merchants are encouraged to read all documentation before applying for a merchant account. Merchants can secure the best possible deal by comparing Zuma’s pricing to the top-rated overall merchant services providers.
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Nicolas Melanie
I’ve been using Zuma Payroll & Processing for my business, and I couldn’t be happier with the service. From the start, their user-friendly platform made the onboarding process a breeze. It’s been a game-changer for our HR department.
Zuma’s payroll features are top-notch, ensuring accurate and timely payments for our employees. The automated tax calculations have saved us countless hours of manual work, reducing the risk of errors. Their customer support team has been exceptional, always responsive and helpful whenever we needed assistance.
Since we started using Zuma Payroll & Processing, we’ve seen a significant improvement in our payroll efficiency, allowing us to focus more on growing our business. Without a doubt, I highly recommend Zuma to any business in need of a reliable and hassle-free payroll solution.