Zuma Payroll & Processing Reviews & Complaints

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Zuma Payroll Services and Payment Processing

Zuma Payroll & Processing, also known as Zuma Merchant Services, is a Garden City, New York-based merchant account provider that specializes in payroll processing solutions for businesses. It is likely that the company is a reseller of a larger credit card processor's contracts, but the identity of this processor is not disclosed on Zuma's website. Zuma also does not list its acquiring bank on its website.

Zuma Payment Processing

Zuma processes all major debit and credit cards for most business types. They primarily function as a payment processor in regard to company payroll.

Zuma Payroll & Processing payment processing
Zuma Payroll & Processing focuses on payroll processing

Zuma Payroll & Processing Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

Our search reveals only a single negative Zuma review, suggesting the company is likely not a scam or a ripoff. Zuma’s marketing focus appears to be primarily in the Long Island area, potentially contributing to a smaller customer base and, consequently, fewer reviews. It’s also possible some complaints intended for Zuma might be directed at its backend processor. Nevertheless, the scarcity of Zuma complaints indicates a high level of merchant satisfaction.

Zuma Lawsuits

No class-action lawsuits or FTC complaints have been discovered against Zuma Payroll & Processing. Merchants looking for non-litigious means to address grievances are advised to report to supervisory organizations.

Zuma Customer Service Options

Zuma provides customer support phone lines and a contact form on its website. Here are the customer service contacts:

(888) 686-0080 – Toll-Free General Customer Service
(516) 750-1217 – Fax

Additionally, Zuma offers a support form and a customer service email at [email protected].

While these communication methods are serviceable, they fall a bit short of the standards set by top-rated payment processors known for exemplary customer service.

Zuma Payroll & Processing Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total Complaints 0
Resolved Complaints 0

No BBB Complaints

Zuma Payroll & Processing current has an “A+” rating with the Better Business Bureau and has been BBB-accredited since May 2016. The company has received 0 complaints since its profile was created.

An “A” Performance Overall

In light of these figures, we agree with the BBB’s rating at this time. Merchants should be aware, however, that there are valid reasons to be skeptical of the BBB’s rating system.

Zuma Payroll & Processing Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Potentially Bundled Pricing

The specifics of Zuma Payroll & Processing’s standard contract remain largely unpublicized, with no clear pricing details available on their website. There is also a notable absence of merchant reviews detailing specific rates or fees. Zuma promotes a combined offering of its credit card processing solutions alongside its payroll software, indicating the possibility of a unified pricing model for both services. However, it’s also feasible that Zuma maintains distinct contracts for each service.

No Contract Complaints

Given the lack of complaints relating to Zuma’s fees or contract terms, the company receives an “A” rating for now. Nonetheless, merchants are encouraged to diligently review Zuma’s offerings in comparison to other affordable merchant account providers to ensure competitive pricing. If you possess detailed insights into Zuma’s contractual terms, including any PCI compliance fees or early termination fees, your contribution in the comments section would be greatly appreciated.

Zuma Payroll & Processing Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Unknown
Advertises Deceptive Rates No
Discloses All Important Terms No

No Sales Complaints

Zuma appears to primarily utilize traditional advertising and strategic partnerships to market its services. There is no evidence at this time that the company employs independent sales agents, and we have not found any Zuma reviews that accuse the company’s sales team of deceptive tactics.

No Misleading Advertising

As an additional point in the company’s favor, Zuma does not list any misleading rate quotes or unrealistic guarantees in its official materials. We have therefore assigned the company an “A” rating in this category. If you suspect that Zuma is charging you undisclosed fees, however, we recommend seeking an independent statement audit to spot hidden charges.

Our Zuma Payroll & Processing Review Summary

Our Final Thoughts

Zuma ranks as a dependable credit card processor according to our rating criteria. With zero complaints reported on consumer protection websites, the company demonstrates a commitment to customer satisfaction and transparency, steering clear of deceptive advertising practices. However, since we currently cannot verify Zuma’s standard pricing and contract terms, it’s essential that merchants thoroughly review all available documentation before applying for a merchant account. To ensure they secure the best possible deal, merchants are advised to compare Zuma’s pricing against the offerings of top-rated overall merchant services providers.

Location & Ownership

Chris Caputo is the CEO and Scott Evans is co-founder of Zuma Payroll & Processing, which is headquartered at 175 Broadhollow Rd, Suite 190, Melville, New York 11747.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Zuma Payroll & Processing Treat You?

1 User Reviews

  • Nicolas Melanie

    I’ve been using Zuma Payroll & Processing for my business, and I couldn’t be happier with the service. From the start, their user-friendly platform made the onboarding process a breeze. It’s been a game-changer for our HR department.

    Zuma’s payroll features are top-notch, ensuring accurate and timely payments for our employees. The automated tax calculations have saved us countless hours of manual work, reducing the risk of errors. Their customer support team has been exceptional, always responsive and helpful whenever we needed assistance.

    Since we started using Zuma Payroll & Processing, we’ve seen a significant improvement in our payroll efficiency, allowing us to focus more on growing our business. Without a doubt, I highly recommend Zuma to any business in need of a reliable and hassle-free payroll solution.

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