WebMoney Transfer Card Processing Reviews & Complaints
Company Overview
Founded in 1998, WebMoney Transfer is a Moscow-based money transfer service that specializes in processing multi-currency transactions and high-risk payments. The company's website claims to serve over 100,000 merchants and 39 million users worldwide.
WebMoney Payment Processing
Rather than utilizing traditional banking and credit networks, WebMoney enables users to purchase and transfer “WM units,” which can then be withdrawn from digital wallets in the user's local currency. This is similar to the way that Bitcoin transactions work, although WebMoney predates Bitcoin by nearly a decade. The use of WM units enables buyers and sellers to circumvent banking regulations, but it also removes certain buyer protections and relies on third-party “guarantors” to underwrite the entire system. WebMoney currently supports payouts in WMB (Belarusian Ruble), WMC (Bitcoin Cash), WMD (Dong Viet Nam), WME (Euro), WMF (Franc), WMG (Gold), WMH (Bitcoin Cash), WMK (Kazakh Tenge), WML (Litecoin), WMT (Tether), WMX (Bitcoin), WMY (Uzbek Sum), and WMZ (US Dollar), among a few other more specific unit types such as certificates of purchases from megastock.com. In November 2015, the company received a license from the Financial Conduct Authority to issue electronic currency in all countries within the European Economic Area.
Location & Ownership
The CEO of WebMoney Europe is Avet Mnatsakanyan, and WebMoney appears to be headquartered at ul. Koroviy Val, 7c2, Moscow, Russia, although their site lists Vytenio g. 4, LT-03113 Vilnius, Lithuania as their mailing address.
Pros: | Cons: |
---|---|
Efficient dispute resolution. | Customer support variability. |
Global accessibility. | Limited in some countries. |
Low transaction fees. | Account verification complexity. |
Enhanced security measures. | Possible technical issues. |
Multiple currency support. | Fluctuating exchange rates. |
User-friendly interface. | Restricted merchant categories. |
WebMoney Transfer Customer Reviews
Here's What Their Clients Say
Total Online Complaints | 400+ |
---|---|
Live Customer Support | Technical Issues Only |
Most Common Complaint | Scams |
Recent Lawsuits | No |
Low Complaint Total For Scale Of Reviews
While we have located over 400 negative WebMoney Transfer reviews, most of these reflect scams conducted by third-party buyers and sellers on the platform, not by WebMoney itself. The company holds a strong user rating with a 4.2 out of 5.0 on the Google Play Store from 112,000 reviews and a 4.6 out of 5.0 on the Apple Store based on 1,200 ratings. An online thread highlights the risks associated with transactions on WebMoney, particularly fraud, and notes limited support from WebMoney in such instances. Importantly, the complaints don’t implicate WebMoney in these scams but do express frustration over the challenge in recovering funds through the platform. If you have an experience with WebMoney Transfer, your review is welcome in the comments below.
WebMoney Lawsuits
No class-action lawsuits or Federal Trade Commission (FTC) complaints against WebMoney have been found. Clients seeking non-litigious ways to resolve disputes with the company are advised to report their issues to appropriate supervisory organizations.
WebMoney Customer Support Options
WebMoney’s customer support has faced criticism for being unreachable or unhelpful, resulting in a “B” rating in this category. The company does inform users about the inherent risks of its platform. Despite over 400 complaints, there are more than 90,000 positive reviews on the Google Play Store and Apple Store. It’s notable that most complaints are not from merchants. Potential users should consider that WebMoney is based in Moscow and lacks the regulatory protections of major banks. WebMoney provides phone support for technical issues and handles financial inquiries via email, which does not match the service level of top-rated merchant accounts for customer service.
WebMoney Customer Service Numbers
- +44 (33) 00271896 – English Support
- +91 (11) 71279531 – Indian Support
Other Support Options
- WMZ: Email [email protected] WMID: 749238964258
- WME: Email [email protected]
- WMB: Email [email protected]
- WMG: Email [email protected]
- WMK: Email [email protected]
- WMX, WMH, WML, WMF, WMT: Email [email protected]
WebMoney Transfer Online Ratings
Here's How They Rate Online
No Current Profile
The Better Business Bureau does not maintain a profile for WebMoney Transfer at this time. We therefore will not factor a BBB rating into this review.
WebMoney Transfer Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | No |
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Monthly & Annual Fees | No |
Processing Rates | 0.8% to send (minimum 0.01 WM unit fee per-transaction) |
Equipment Leasing | No |
Varying Per-Transaction Fees
WebMoney charges for sending WM units at a rate of 0.8% per transaction. The fees are structured with a minimum of 0.01 WM per transaction and a maximum that varies depending on the recipient’s wallet type. Payments directed to US bank accounts utilize the Paymaster24 gateway. The platform has detailed tariffs for currency withdrawals, which users can find on the “Rates” page. Notably, WebMoney does not impose common merchant account fees such as early termination fees, PCI compliance fees, or monthly minimum fees.
No Long-Term Contract
WebMoney operates on a pay-as-you-go model, offering users the flexibility to cancel their service at any time. This model is advantageous for users seeking low commitment, though it is balanced by the complexity involved in buying WM units and managing transactions with a special holding account. Given the variable tariffs, WebMoney Transfer can offer a cost-effective solution for international payments compared to traditional and offshore merchant accounts.
Minimal Protection
The structure of WebMoney creates a user-beware environment, with transactions being final and irreversible. The platform offers limited options for legal recourse outside of pre-agreed contracts. This setup potentially opens doors for fraudulent activities, allowing unscrupulous individuals to exploit the system.
Low Cost, High Risk
While WebMoney is lauded for its lower costs and minimal restrictions relative to high-risk merchant accounts, it has received some criticism for slow or inadequate support in addressing fraudulent transfers. The platform’s hands-off approach to handling misconduct may increase the risk of fraud for its users, highlighting the importance of proceeding with caution when utilizing WebMoney for international payments.
WebMoney Transfer Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | No |
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Telemarketing | No |
Misleading Marketing | No |
Discloses All Important Terms | Yes |
Inside Sales Team
WebMoney Transfer appears to primarily utilize inside sales, online advertising, and strategic partnerships to market its services. The company does not offer independent sales agents the chance to make a commission by selling the company’s services, so the odds are very low that clients will find themselves locked in expensive contracts. WebMoney lists its tariffs and transaction fees on its website, although it does refer users to their local “guarantors” for complete payment processing terms.
Beware of Other Users
There are no WebMoney reviews at this time that describe hidden fees or unethical sales tactics by WebMoney representatives, but there are scattered reports of fraudulent conduct by WebMoney users. All sales are final and untraceable through the WebMoney platform, so buyers and sellers are advised to do business with users they know and trust. Businesses that are not comfortable with this approach should consider using a top-rated e-commerce platform that deals directly in state currency. WebMoney itself receives an “A” rating in this category, but businesses and buyers should note that there is a moderate risk of deception at the hands of other WebMoney users.
Our WebMoney Transfer Review Summary
Our Final Thoughts
WebMoney Transfer rates as a viable international money transfer and credit card processing service for online and high-risk businesses. The service comes with a significant fraud risk according to some complainants, so users are advised to find more reliable systems for their primary processing needs. Readers who cannot get approved for conventional e-commerce merchant accounts, however, may find WebMoney to be an affordable and creative international payment solution.
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Murodullo Kurbonov
The support team of Webmoney is really s***. They never understand and explain client’s queries. I don’t wanna use of their rubbish service.
Phillip king
I was scammed by some one through this application out 1900 dollars cause they don’t ask for a ID two create a account so fare warning
Mazhero
They ask for the ID when creating an account and you will be given a passport afterwards
Gary
Webmoney is totally unfriendly for international user. The customer service is non-existed.
RJ
I tried webmoney, I have very bad experience with this service, they call themselves Universal … but they are by no means universal, the first time was loading my purse ok .. but the second time the booked money never arrived at my webmoney purse, the webmoney people are unkind they are unhelpful and they are just thieves of their own customers … watch out for webmoney Webmoney is SCAM you will lose your money you have been warned!