Is Bindo POS the Right System for Your Retail or Restaurant Business?

Name: Bindo
Item: Bindo
Rating: 4
Author: Phillip Parker

Updated: September 28, 2025

Maintained Since: January 21, 2015

We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Bindo

Rating

4/5

Leave User Review Compare Ratings

Pros

Integrates with QuickBooks

Customizable checkout solutions

Secure payment processing

Mobile payment options

Cloud-based platform

Cons

Pricing transparency issues

Limited payment integration

Basic reporting features

Occasional system crashes

Customer support challenges

Overview

In this Bindo review, we’ll take a close look at their point-of-sale (POS) system and how it supports businesses with inventory management, CRM capabilities, and e-commerce integrations. We’ll explore which retail and hospitality businesses are most likely to benefit from these features, and we’ll dig into customer reviews to uncover trends, praise, and concerns. Additionally, we’ll break down Bindo’s pricing options, contract terms, and standout tools so you know what to expect. By the end, you’ll have the insight you need to decide whether Bindo is the right POS system for your business.

About Bindo

Screen Capture of Bindo Homepage — Bindo Homepage

Bindo is a cloud-based point-of-sale software and online marketplace for retail and e-commerce merchant accounts. In 2022, the company rebranded as Bindo Labs.

Products & Merchant Services

Payment Processing

Bindo aims to empower smaller, local merchants by offering an online platform and marketplace to help them compete with large online retailers like Wal-Mart and Amazon. Bindo allows merchants to list their inventory in real-time and accept payments from both local and online shoppers, with options for same-day pickup or delivery based on the merchant’s capabilities. As a provider-agnostic service, Bindo can integrate with a merchant’s existing account provider or set up processing through a Bindo partner. Additionally, Bindo provides display systems, virtual terminals, payment gateways, mobile ordering, kiosks, data analysis software, staff management tools, and gift cards. Merchants can try the service with a 14-day free trial available on the company’s website.

POS System for Retailers

Bindo offers a comprehensive Point of Sale (POS) system designed for retailers, combining sales, inventory management, and customer relationship management. The user-friendly interface of the POS system accepts various payment methods, including credit and debit cards, cash, checks, and mobile payments.

Marketplace: Connecting Local Shoppers and Stores

Bindo Marketplace creates an online shopping community by connecting local shoppers with local stores. Shoppers can make purchases directly from the marketplace and pay using their credit card.

CRM and Loyalty Programs

Beyond payment processing, Bindo offers integrated Customer Relationship Management (CRM) tools that allow businesses to track customer purchases and preferences. The platform also includes features for setting up loyalty programs, which encourage repeat business by rewarding customers for their loyalty.

Customer Reviews & Sentiment

Variety of Customer Reviews and Complaints

Our research indicates there are over 15 negative reviews about Bindo, but none classify the company as a scam or ripoff. Recurring issues cited in customer complaints and reviews include intermittent software performance, inconsistent accounting and sales reports, limited customer service, particularly for users of the Free and Basic tiers, a protracted EMV implementation, and monthly costs that some users feel are not justified by the product’s performance.

Several reviews also highlight that Bindo previously lacked an offline mode during system or internet disruptions. This underscores the importance of a stable high-speed internet connection for the company’s cloud-based platforms. It is noteworthy that a Bindo representative has engaged with some of these public complaints, though it remains unclear if these interactions led to satisfactory resolutions for the complainants, or if the offline feature has since been implemented. On a positive note, many users commend Bindo for its user-friendly interface, comprehensive features, and flexibility in payment processing.

Bindo Lawsuits

No class-action lawsuits or Federal Trade Commission (FTC) complaints against Bindo have been found in our research. Clients looking for alternatives to legal action can consider reporting their experiences to relevant oversight bodies.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop	5
BBB Rating	N/A
Google Maps	2.5
Average Rating	2.5

PaymentPop Rating for Bindo

Negative Feedback

There are no negative reviews published about Bindo on the PaymentPop website.

Positive Feedback

We switched to Bindo after struggling with a clunky system, and it’s been a noticeable improvement. The interface is clean, transactions are fast, and keeping track of stock is much easier now. It’s a solid fit for our small team.

Bindo BBB Rating

Bindo is currently not accredited with the Better Business Bureau, and its profile is showing no rating, though it previously had an “A+”. The company has not received any complaints to its BBB profile in the past 3 years. It has also not received any informal reviews on its BBB profile.

An “A” Performance Overall

In light of the company’s time in business and complaint rate, we agree with the BBB’s former rating at this time, but business owners should be aware that there are good reasons to be skeptical of the BBB’s reviews.

Google Maps Rating for Bindo

Bindo has a 2.5 out of 5 star rating based on 15 user reviews on Google Maps.

Positive Feedback

Point of sale is great for everyone starting their own business funds transfer as instant as you want. They also finance to help your business grow, point of sale couldn’t be anymore easier. Overall I’m a happy customer!

Negative Feedback

Worst company we have ever partnered with. Customer service literally hung up on you. The system constantly crashed, but no one at Bindo can ever be reached. Trash company.

Processing Rates & Fees

“`html

Custom Pricing

Bindo currently adopts a custom pricing model tailored to the specific needs of each client. Previously, the company offered plans with a flat, all-inclusive monthly fee, varying based on the merchant’s size and POS requirements. The “Lite” package supported 50 customers, two employees, 15 products, and one register for free. The “Basic” package, at $76 per month (or $89 monthly), supported unlimited customers and employees, 1,000 products, and two registers. The “Pro” package increased support to 10,000 products and five registers for $128 per month (or $149 monthly). It’s anticipated that Bindo’s current pricing remains similar, offering flexibility based on merchant requirements.

Virtual Terminal and Payment Gateway Pricing

Alongside its storefront services, Bindo highlights its virtual terminal and payment gateway offerings on its website, though specific pricing details are not disclosed. Rates and fees, including those for gateway use, technical support, batch processing, and transactions, are typically applicable to these e-commerce solutions.

Avoid Equipment Leases

Several reviews and Bindo representatives mention the company’s practice of offering non-cancellable, three-year equipment leasing agreements. While Bindo’s website does not clearly indicate which hardware options are subject to leases, potential clients should inquire about any leasing conditions. It’s generally recommended that business owners purchase equipment outright when possible.

Bindo Fees

Bindo does not impose PCI compliance fees, early termination fees, or other monthly charges. For merchants utilizing Bindo’s integrated processing, the rates are 2.49% plus $0.15 per swiped transaction and 3.49% plus $0.15 per keyed transaction. Merchants have the option to continue with their existing credit card processors, potentially offering very competitive rates. All Bindo plans include free customer support, with 24/7 phone assistance available from the “Pro” tier upwards.

Satisfying Contract Terms

Bindo’s pricing structure is competitive within the iPad POS solution market, with the flexibility to work with various payment processors. The absence of complaints regarding excessive or hidden fees suggests a majority of clients are content with their contractual arrangements with Bindo. To further minimize costs, selecting an affordable merchant account as your payment processor alongside Bindo is advisable.

“`

Employee Reviews & Sales Practices

Bindo Features

Bindo payment processing, POS solutions, and software support multiple features, including:

Real-time inventory management – Businesses can track stock by scanning barcodes and synchronizing inventory across locations
Purchase order tracking – Supply orders can be viewed and managed within the app, which also stores invoices and makes intelligent reordering suggestions
Customer analytics – Bindo stores and analyzes customers’ purchasing histories, store credits, loyalty programs, and brand engagement
Sales reporting – Bindo enables merchants to view sales summaries, track costs and revenues, identify best-selling items, explore transaction histories, and compare sales periods
Time clock management – Merchants can monitor employee hours with a paper-free, PIN-and-photo-based punch-in/punch-out system
Online store – Bindo offers a free online storefront and Bindo marketplace listing (complete with synchronized sales reporting) to all of its merchants
Staff management – Bindo has cash management and time clock tools for employees.

No Deceptive Advertising

Like most other POS providers, Bindo markets itself primarily through an in-house sales staff, a referral program, and traditional advertising. The company’s emphasis on selling a provider-agnostic POS product means that it is unlikely to use the sorts of deceptive rate quoting tricks that independent credit card processing sales agents typically rely on. We therefore will assign Bindo an “A” rating in this category unless we start receiving negative Bindo reviews detailing unethical sales strategies. However, we do always encourage Bindo users to ask an independent third party to look for any unnecessary fees in their statements.

Bindo Competitors

Compare Bindo to competitors that earned top marks.

Pricing

Bottom Line

Bindo is recognized as a competent cloud-based POS system designed specifically for iPad use, offering credit card processing capabilities that align well with the needs of small to medium-sized retail businesses. It stands out in the market for its reasonable pricing structure and the suite of features it offers, which have garnered more positive feedback than negative from its current user base. One of the most significant benefits of Bindo is its flexibility in payment processing options, allowing merchants to choose their processor rather than being restricted to a predetermined “preferred” provider. This feature offers businesses the autonomy to select the most cost-effective and service-oriented processor that suits their specific needs.

However, it’s important for potential users to be aware of emerging criticisms regarding the Bindo app’s functionality, with some reports suggesting that it may not be fully suitable for all types of businesses due to various operational glitches and limitations. These issues could potentially hinder day-to-day operations, particularly for businesses that require high reliability from their POS system. Given these concerns, it is advisable for interested parties to thoroughly test Bindo during the free trial period the company offers. This trial is a critical opportunity for businesses to evaluate the app’s performance in real-world scenarios, ensuring it meets their operational requirements before entering into any long-term commitment. This approach allows businesses to make an informed decision, potentially saving them from future disruptions and dissatisfaction.

Read Actual User Reviews

See User Reviews Write a Review

All user reviews have been moved to our partner, PaymentPop.com

Contact Bindo

Contact & Customer Support
Co-founder	Brad Lauster
Co-founder	JoMing Au
Co-founder	Jason Ngan
Headquarters	Suite 05-181, 5/F, The Quayside, 77 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong
Toll-Free General Customer Service	(800) 692-4636
Office Number	(212) 991-8562
Hong Kong Hotline	(852) 2777-1177
Fax	(212) 991-8563
Additional Support Channels	Online Contact Form and Live Chat
Website	bindolabs.com

About Us

CardPaymentOptions.com

Established 2009

My name is Phillip Parker, and I started this website back in 2009 as a simple blog to call out shady credit card processors that were taking advantage of small business owners. At the time, I had no idea this side project would grow into a leading voice pushing for transparency and integrity in the payment processing industry. I also didn't anticipate just how far some of these companies' owners would go to try to silence me.

I was recruited out of college for a sales role with a credit card processor. At the time, I didn't realize the “training” was really about tricking me... into selling business owners expensive processing with hidden fees and long-term service agreements. In my first few sales, I unknowingly cost friends and family thousands of dollars after they trusted me to switch their services. When it finally clicked that something was seriously wrong, I was furious. I quit immediately and made a promise to expose that company and any others operating the same way. That promise is what led to the creation of this website.

As I wrote about these processors, their tactics, and the people behind them, the articles started to spread among business owners. News organizations picked up the stories, readers shared them online, and traffic to the blog took off. Unsurprisingly, that also caught the attention of the companies and individuals I was exposing.

Over the last 17 years, I've received several anonymous death threats and defeated four lawsuits meant to intimidate me into taking my blog down. Their efforts to muzzle me only made my determination to expose them even stronger, leading me to work with state authorities to help shutdown some of the worst offenders.

I'm proud to say that of the millions of people who have read my work, thousands have taken the time to write and thank me for helping them narrowly avoid a very costly mistake. This blog has played a small role in pushing the industry toward more ethical practices - but there are still bad actors out there, which means the work isn't done.

If I can offer one piece of advice, it's this: get every promise in writing, and take the time to review contracts carefully. Tools like ChatGPT can help surface red flags and uncover expensive surprises buried in the fine print.

If you've made it this far, thank you for reading. I truly appreciate you being here, and I wish you every success with your business.

Our Research Methodology

Pricing & Fees

We analyze all costs including rate structures (interchange-plus, tiered, flat-rate, etc), monthly fees, equipment costs, early termination fees, and hidden charges. This data is gathered from service agreements, statements and client feedback.

Features & Technology

Evaluation of POS systems, e-commerce integrations, mobile capabilities, reporting tools, recurring billing..., and developer resources. When possible, we directly test services and hardware. Otherwise, we rely on client feedback and public information.

Customer Support

We evaluate availability across phone, email, chat, and social channels. Measuring hold times, night and weekend availability, and client feedback regarding effectiveness, professionalism, and resolution rates.

Contract Terms & Conditions

We review service agreements and equipment contracts for reasonability, transparency, and fairness. We focus on uncovering any predatory clauses, such as unjustified early termination fees, hidden costs, and unclear cancellation policies.

User Experience

We comb the internet and interview current and former clients to evaluate the overall user experience and identify any common pain points that may impact the user experience.

Sales & Marketing Practices

We evaluate sales tactics, marketing materials, and client feedback to determine the level of transparency and ethical nature of the provider's approach. Does the provider publicly disclose pricing? Do they use teaser rates? We score based on these and other factors.

Processor Leaderboard

Merchant Education

More Merchant Education

Popular Reviews

See All Reviews