Merchant Services Reviews

Bindo Credit Card Processing Reviews & Complaints

Updated:
Maintained Since: January 21, 2015
▼ 1 User Reviews
Bindo Labs logo
Overall Score
4
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How did they treat you?

Pros: Cons:
Integrates with QuickBooks. Pricing transparency issues.
Customizable checkout solutions. Limited payment integration.
Secure payment processing. Basic reporting features.
Accepts various payment methods. Occasional system crashes.
Off-site management capability. Customer support challenges.

Overview

In this review of Bindo, we will provide a detailed overview of the company's point-of-sale (POS) system. We will cover the range of services they offer, including inventory management, customer relationship management (CRM) features, and e-commerce integration. The review will identify the types of businesses that might benefit from these services, with a focus on retail and hospitality sectors. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether Bindo meets your POS system needs.

About Bindo

Bindo is a cloud-based point-of-sale software and online marketplace for retail and e-commerce merchant accounts. In 2022, the company rebranded as Bindo Labs.

Bindo Homepage

Jump Ahead:

Bindo Products and Services

Payment Processing

Bindo aims to empower smaller, local merchants by offering an online platform and marketplace to help them compete with large online retailers like Wal-Mart and Amazon. Bindo allows merchants to list their inventory in real-time and accept payments from both local and online shoppers, with options for same-day pickup or delivery based on the merchant's capabilities. As a provider-agnostic service, Bindo can integrate with a merchant's existing account provider or set up processing through a Bindo partner. Additionally, Bindo provides display systems, virtual terminals, payment gateways, mobile ordering, kiosks, data analysis software, staff management tools, and gift cards. Merchants can try the service with a 14-day free trial available on the company's website.

POS System for Retailers

Bindo offers a comprehensive Point of Sale (POS) system designed for retailers, combining sales, inventory management, and customer relationship management. The user-friendly interface of the POS system accepts various payment methods, including credit and debit cards, cash, checks, and mobile payments.

Marketplace: Connecting Local Shoppers and Stores

Bindo Marketplace creates an online shopping community by connecting local shoppers with local stores. Shoppers can make purchases directly from the marketplace and pay using their credit card.

CRM and Loyalty Programs

Beyond payment processing, Bindo offers integrated Customer Relationship Management (CRM) tools that allow businesses to track customer purchases and preferences. The platform also includes features for setting up loyalty programs, which encourage repeat business by rewarding customers for their loyalty.

Bindo point of sale
Bindo makes a proprietary POS software and sells hardware that runs it

Bindo Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 15+
Live Customer Support Yes
Most Common Complaint Poor Software Performance
Recent Lawsuits No

Variety of Customer Reviews and Complaints

Our research indicates there are over 15 negative reviews about Bindo, but none classify the company as a scam or ripoff. Recurring issues cited in customer complaints and reviews include intermittent software performance, inconsistent accounting and sales reports, limited customer service, particularly for users of the Free and Basic tiers, a protracted EMV implementation, and monthly costs that some users feel are not justified by the product’s performance.

Several reviews also highlight that Bindo previously lacked an offline mode during system or internet disruptions. This underscores the importance of a stable high-speed internet connection for the company’s cloud-based platforms. It is noteworthy that a Bindo representative has engaged with some of these public complaints, though it remains unclear if these interactions led to satisfactory resolutions for the complainants, or if the offline feature has since been implemented. On a positive note, many users commend Bindo for its user-friendly interface, comprehensive features, and flexibility in payment processing.

Bindo Lawsuits

No class-action lawsuits or Federal Trade Commission (FTC) complaints against Bindo have been found in our research. Clients looking for alternatives to legal action can consider reporting their experiences to relevant oversight bodies.

Bindo Customer Support Accessibility

Bindo offers round-the-clock phone support exclusively to its “Pro” tier merchants. However, merchants at all other levels have access to email support, available from 8 a.m. to 8 p.m., ensuring a broad range of support options.

Bindo Contact Information

  • (800) 692-4636 – Toll-Free General Customer Service
  • (212) 991-8562 – Office Number
  • (852) 2777-1177 – Hong Kong Hotline
  • (212) 991-8563 – Fax

Additional Support Channels

Bindo Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No Complaints

Bindo is currently not accredited with the Better Business Bureau, and its profile is showing no rating, though it previously had an “A+”. The company has not received any complaints to its BBB profile in the past 3 years. It has also not received any informal reviews on its BBB profile.

An “A” Performance Overall

In light of the company’s time in business and complaint rate, we agree with the BBB’s former rating at this time, but business owners should be aware that there are good reasons to be skeptical of the BBB’s reviews.

Bindo Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

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Custom Pricing

Bindo currently adopts a custom pricing model tailored to the specific needs of each client. Previously, the company offered plans with a flat, all-inclusive monthly fee, varying based on the merchant’s size and POS requirements. The “Lite” package supported 50 customers, two employees, 15 products, and one register for free. The “Basic” package, at $76 per month (or $89 monthly), supported unlimited customers and employees, 1,000 products, and two registers. The “Pro” package increased support to 10,000 products and five registers for $128 per month (or $149 monthly). It’s anticipated that Bindo’s current pricing remains similar, offering flexibility based on merchant requirements.

Virtual Terminal and Payment Gateway Pricing

Alongside its storefront services, Bindo highlights its virtual terminal and payment gateway offerings on its website, though specific pricing details are not disclosed. Rates and fees, including those for gateway use, technical support, batch processing, and transactions, are typically applicable to these e-commerce solutions.

Avoid Equipment Leases

Several reviews and Bindo representatives mention the company’s practice of offering non-cancellable, three-year equipment leasing agreements. While Bindo’s website does not clearly indicate which hardware options are subject to leases, potential clients should inquire about any leasing conditions. It’s generally recommended that business owners purchase equipment outright when possible.

Bindo Fees

Bindo does not impose PCI compliance fees, early termination fees, or other monthly charges. For merchants utilizing Bindo’s integrated processing, the rates are 2.49% plus $0.15 per swiped transaction and 3.49% plus $0.15 per keyed transaction. Merchants have the option to continue with their existing credit card processors, potentially offering very competitive rates. All Bindo plans include free customer support, with 24/7 phone assistance available from the “Pro” tier upwards.

Satisfying Contract Terms

Bindo’s pricing structure is competitive within the iPad POS solution market, with the flexibility to work with various payment processors. The absence of complaints regarding excessive or hidden fees suggests a majority of clients are content with their contractual arrangements with Bindo. To further minimize costs, selecting an affordable merchant account as your payment processor alongside Bindo is advisable.

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Bindo Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms Yes

Bindo Features

Bindo payment processing, POS solutions, and software support multiple features, including:

  • Real-time inventory management – Businesses can track stock by scanning barcodes and synchronizing inventory across locations
  • Purchase order tracking – Supply orders can be viewed and managed within the app, which also stores invoices and makes intelligent reordering suggestions
  • Customer analytics – Bindo stores and analyzes customers’ purchasing histories, store credits, loyalty programs, and brand engagement
  • Sales reporting – Bindo enables merchants to view sales summaries, track costs and revenues, identify best-selling items, explore transaction histories, and compare sales periods
  • Time clock management – Merchants can monitor employee hours with a paper-free, PIN-and-photo-based punch-in/punch-out system
  • Online store – Bindo offers a free online storefront and Bindo marketplace listing (complete with synchronized sales reporting) to all of its merchants
  • Staff management – Bindo has cash management and time clock tools for employees.

No Deceptive Advertising

Like most other POS providers, Bindo markets itself primarily through an in-house sales staff, a referral program, and traditional advertising. The company’s emphasis on selling a provider-agnostic POS product means that it is unlikely to use the sorts of deceptive rate quoting tricks that independent credit card processing sales agents typically rely on. We therefore will assign Bindo an “A” rating in this category unless we start receiving negative Bindo reviews detailing unethical sales strategies. However, we do always encourage Bindo users to ask an independent third party to look for any unnecessary fees in their statements.

Our Bindo Review Summary

Our Final Thoughts

Bindo is recognized as a competent cloud-based POS system designed specifically for iPad use, offering credit card processing capabilities that align well with the needs of small to medium-sized retail businesses. It stands out in the market for its reasonable pricing structure and the suite of features it offers, which have garnered more positive feedback than negative from its current user base. One of the most significant benefits of Bindo is its flexibility in payment processing options, allowing merchants to choose their processor rather than being restricted to a predetermined “preferred” provider. This feature offers businesses the autonomy to select the most cost-effective and service-oriented processor that suits their specific needs.

However, it’s important for potential users to be aware of emerging criticisms regarding the Bindo app’s functionality, with some reports suggesting that it may not be fully suitable for all types of businesses due to various operational glitches and limitations. These issues could potentially hinder day-to-day operations, particularly for businesses that require high reliability from their POS system. Given these concerns, it is advisable for interested parties to thoroughly test Bindo during the free trial period the company offers. This trial is a critical opportunity for businesses to evaluate the app’s performance in real-world scenarios, ensuring it meets their operational requirements before entering into any long-term commitment. This approach allows businesses to make an informed decision, potentially saving them from future disruptions and dissatisfaction.

Location & Ownership

Jason Ngan, JoMing Au, and Brad Lauster are co-founders Bindo, and the company is headquartered at Suite 05-181, 5/F, The Quayside, 77 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong.

Testimonials & Complaints

How Did Bindo Treat You?

1 User Reviews

  • Mira

    I currently have Bindo and am looking for a new pos provider. The system is awful. They have so many bugs after updates. Had to close the store due to the system being down. Awful customer service also. Only had system for 6 months and am regretting it. Credit card service goes down all the time! Overall awful system

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