Bindo Overview

An iPad POS Solution

Bindo is a cloud-based point-of-sale software and online marketplace for retail and e-commerce merchant accounts. The company was founded in 2010 and currently only offers a POS solution for the iPad. The company offers a 14-day free trial for merchants. Bindo’s goal is to provide smaller, local merchants with an online platform and marketplace that can help them compete with big-box online retailers like Wal-Mart and Amazon.

Location and Ownership

Bindo enables merchants to list their inventory in real time and accept payment from shoppers both locally and over the internet, with same-day pickup or delivery options depending on what a merchant can offer. Because its service is provider-agnostic, Bindo can either be paired with a merchant’s existing merchant account provider or set up with processing through a Bindo partner. Jason Ngan and Brad Lauster are co-founders Bindo, and the company is headquartered at 130 West 25th St. Suite 2B New York, New York.

Bindo Review Table of Contents

  • Costs & Contract: Bindo offers custom pricing plans for its POS system and can offer integrated credit card processing or third-party payment processing support.
  • Complaints & Service: Bindo has received more than 25 public complaints.
  • BBB Rating: Bindo (as Bindo Labs Inc.) has an “A+” rating with the Better Business Bureau and has received 1 complaint in the past 3 years.
  • Sales & Marketing: Bindo does not appear to hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Bindo
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Products & Services Offered

  • Real-time inventory management
  • Purchase order tracking
  • Customer analytics
  • Sales reporting
  • Time clock management
  • Online store

Types of Businesses Served

  • Retail
  • E-commerce
  • Mobile

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Bindo Rates, Fees, and Costs

Key Points

Swiped Rate 2.49% + $0.15
Keyed-in Rate 3.49% + $0.15
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee Variable
Basic Plan $89 Per Month
Pro Plan $149 Per Month
PCI Compliance Fee $0
Equipment Lease Terms 36 Month (locked)

Custom Pricing

Bindo appears to offer custom pricing for each merchant at this time. However, at the time of a previous update, the company charged a flat, all-inclusive monthly fee that varied according to a merchant’s size and POS needs.

The company’s free (Lite) tier included support for 50 customers, two employees, 15 products, and one register. The next tier up (Basic) cost $76 per month billed annually ($89 if billed monthly) and included support for unlimited customers and employees, 1,000 products, and two registers.

Bindo’s Pro tier cost $128 per month ($149 if billed monthly) and increased a merchant’s product capacity to 10,000 while also allowing for five registers. For merchants who require a larger, more robust solution than the “Pro” tier, there are custom pricing options. It is likely that the company’s prices still fall roughly within these parameters, with some flexibility depending on each merchant’s needs.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Bindo also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Avoid Equipment Leases

We have located a few merchant reviews and responses from company representatives stating that Bindo offers non-cancellable, three-year leasing agreements in some cases. The company’s website does not specify which of its hardware options come with equipment leases, so merchants should be sure to inquire about any potential leasing agreements. We generally advise merchants to purchase rather than lease equipment whenever possible.

Bindo Fees

There are no PCI compliance fees, early termination fees, or other monthly fees through Bindo. Merchants who opt for Bindo’s built-in processing will pay 2.49% plus $0.15 per swiped transaction and 3.49% plus $0.15 per keyed-in transaction. Alternatively, merchants may use their existing credit card processors in conjunction with Bindo, meaning that pricing is variable and can be extremely competitive. Each Bindo tier comes with free customer support, although 24/7 phone support is only available at the “Pro” tier and above.

Satisfying Contract Terms

Overall, this pricing is competitive with most other iPad POS solutions and comes with the added benefit of being provider-agnostic. Bindo is not showing any complaints related to excessive or hidden fees, which indicates that most merchants are satisfied with their contract terms. To keep costs low, we recommend opting for a cheap merchant account when selecting a payment processor to pair with Bindo.

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Response from Bindo

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Bindo Complaints & Customer Reviews

Key Points

Total Online Complaints 25+
Live Customer Support Yes
Most Common Complaint Poor Software Performance

Variety of Complaints

We are currently able to locate over 25 negative Bindo reviews, none of which describe the company as a scam or ripoff. Common themes among complainants include inconsistent software performance, unreliable accounting and sales reports, limited customer service for its Free and Basic tiers, a delayed EMV rollout, and a higher monthly cost than the product justifies.

Bindo has no offline mode during system or internet outages. Merchant reviews reflect the necessity of a high speed internet connection to support the cloud based platforms. A company representative has been active in responding to some of these public complaints, but it is unclear whether any of the complainants ultimately received a satisfactory resolution. Positive reviewers praise Bindo’s ease of use, feature offering, and provider-neutral payment processing.

Bindo Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Bindo. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Bindo Customer Support Options

As noted above, Bindo only offers live, 24/7 phone support to its “Pro” tier merchants, but merchants at other levels will still have access to email support from 8 a.m. to 8 p.m.

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Response from Bindo

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Bindo BBB Rating Summary

Key Points - BBB

Product & Service Complaints 1
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Only 1 Complaint

Bindo is currently not accredited with the Better Business Bureau, and its profile is showing a “A+” rating. The company has received only 1 complaint since its profile was created in February 2015, and this complaint was related to a product or service issue. The complaint was answered by Bindo but was not replied to by the complainant.

An “A” Performance Overall

In light of the company’s time in business and complaint rate, we agree with the BBB’s rating at this time, but merchants should be aware that there are good reasons to be skeptical of the BBB’s reviews.

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Response from Bindo

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

Bindo Features

Bindo payment processing, POS solutions, and software supporting multiple features, including:

  • Real-time inventory management – Merchants can track stock by scanning barcodes and synchronize inventory across all locations
  • Purchase order tracking – Supply orders can be viewed and managed within the app, which also stores invoices and makes intelligent reordering suggestions
  • Customer analytics – Bindo stores and analyzes customers’ purchasing histories, store credits, loyalty programs, and brand engagement
  • Sales reporting – Bindo enables merchants to view sales summaries, track costs and revenues, identify best-selling items, explore transaction histories, and compare sales periods
  • Time clock management – Merchants can monitor employee hours with a paper-free, PIN-and-photo-based punch-in/punch-out system
  • Online store – Bindo offers a free online storefront and Bindo marketplace listing (complete with synchronized sales reporting) to all of its merchants

No Deceptive Advertising

Like most other POS providers, Bindo markets itself primarily through an in-house sales staff, a referral program, and traditional advertising. The company’s emphasis on selling a provider-agnostic POS product means that it is unlikely to use the sorts of deceptive rate quoting tricks that independent credit card processing sales agents typically rely on. We therefore will assign Bindo an “A” rating in this category unless we start receiving negative reports of unethical sales strategies. However, we do always encourage Bindo users to ask an independent third party to look for any unnecessary fees in their statement.

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Response from Bindo

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Bindo Marketing Example

Bindo Logo

Our Opinion of Bindo

A Solid Point-of-Sale System

Bindo rates as a reliable cloud-based POS solution for iPad according to all available information, though it does not rate as a top iPad POS option. The service is reasonably priced for the features it delivers and has received more praise than criticism from its users. Perhaps the most appealing aspect of Bindo is the fact that it does not lock merchants into a processing agreement with a “preferred” processor. However, reports are starting to emerge that the Bindo app itself has a number of shortcomings that make it nearly unusable for certain business types. Merchants are encouraged to take advantage of the company’s free trial period and put the product through its paces before committing to a long-term agreement.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

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1 Review Leave Your Review for Bindo Below

  1. Mira says:

    I currently have Bindo and am looking for a new pos provider. The system is awful. They have so many bugs after updates. Had to close the store due to the system being down. Awful customer service also. Only had system for 6 months and am regretting it. Credit card service goes down all the time! Overall awful system


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