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Axe Payments 2023: Card Processing Reviews & Complaints
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Axe Payments is a merchant account provider that offers zero-fee payment processing. Zero-fee processing is an increasingly popular pricing model that charges a business’ customers an additional 4% on all purchases at checkout in order to offset the payment processing fees charged to the business. Axe Payments also operates a sub-brand called “Quint” that sells merchant accounts with traditional pricing, but this review will focus on Axe Payments. The company relies on Clover and Impress POS as POS solutions.
Axe Payments Payment Processing
Axe Payments processes all major debit and credit cards for most business types. Their services include POS systems, virtual terminals, and more.
Location & Ownership
Axe Payments is headquartered at 222 2nd Ave S 17th Floor, Suite 1749 Nashville, TN 37201. Sam Avello is listed online as the president and CEO of Axe Payments.
Table of Contents
Axe Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||No|
|Most Common Complaint||N/A|
No Public Complaints
We are currently unable to locate any Axe Payments reviews that accuse the company of being a ripoff or a scam. In fact, the credit card processor is showing no complaints or reviews whatsoever across various consumer protection websites. This seems to indicate that Axe Payments employs a proactive and available customer support team, or that it is simply very new. If you have an Axe Payments review to make, please do so in the comments below.
Axe Payments Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Axe Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Axe Payments Customer Support Options
The Axe Payments website lists a general phone number and email address for all correspondence but no dedicated customer support information. We will award Axe Payments an “A” rating in this category, but the company’s customer support options do not qualify it as a top-rated customer service processor.
Axe Payments Customer Service Numbers
- (877) 429-3729 – Toll-Free Support
- (855) 600-2437 – Tech Support (accounts starting with 3899 or 6309)
- (866) 811-1005 – Tech Support (accounts starting with 5563 or 9261)
- (636) 207-9000 – Tech Support (accounts starting with 51991)
- (844) 815-7272 – Fax
Other Support Options
- Customer service email address at [email protected]
Axe Payments Online Ratings
Here's How They Rate Online
No Profile Available
The Better Business Bureau does not maintain a profile for Axe Payments at this time. We therefore will not factor a BBB rating into this review.
Axe Payments Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Unclear|
|Processing Rates||1.00% - 4.99%|
Variable Contract Terms
Axe Payments does not publicly disclose its contract terms, and there is no client feedback that explicitly describes the Axe Payment rates. Quint, its traditional payment processing brand, claims to offer “no contract” with a $5 per month statement fee and a free terminal. In the absence of public documentation, business owners should be sure to carefully review all contract terms before signing up.
Is It Really “Zero-Fee”?
Like other zero-fee payment processors, Axe Payments charges each client’s customers a 4% surcharge to all transactions and then applies the proceeds from the surcharge to the client’s credit card processing fees. This is intended to offset all per-transaction, monthly, and incidental fees charged for payment processing. In many cases, it is possible that this does result in effectively free credit card processing for businesses. However, business owners should be sure to consider whether their customers will resent being charged an extra 4% on all credit card transactions.
No Red Flags
The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that this grade is awarded without any verified knowledge of specific terms. It is possible that Axe Payments’ contract terms are competitive with the cheapest merchant accounts under the zero-fee processing plan. If you have any knowledge of the standard Axe Payments contract, please leave that information in the comment section of this review.
We also encourage business owners to check out our list of the providers of the best merchant accounts.
Axe Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Outside Sales Team
Axe Payments primarily appears to utilize a team of independent sales agents to market its services. The use of independent sales agents is commonly linked to elevated complaint rates, but we are currently unable to locate any Axe Payments reviews that mention unethical conduct by the company’s sales staff. This is likely due to the short amount of time that the company has been in operation.
This compares favorably to our list of best credit card processors.
Axe Payments Savings Calculator
The Axe Payments website currently features a savings calculator that purports to show businesses their “Total Annual Savings” after switching to Axe Payments. In reality, this calculator simply asks for the business’ annual sales volume and then states that they will save 2.3% (retail), 2.5% (mobile), 2.7% (e-commerce), or 2.9% (MOTO) of that amount. This calculator is based on the assumption that since Axe Payments’ zero-fee processing model does not charge any fees, businesses will save the entirety of their annual credit card processing costs. This calculator should not be taken seriously as a way to evaluate a business’ actual savings through Axe Payments.
No Misleading Quotes
Axe Payments does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that Axe Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
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