In this review of Axe Payments, we provide a detailed overview of the company's credit card processing services. We will discuss the range of services offered, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. We will also identify the types of businesses that may benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. We will cover the company's pricing structure, contract terms, and specific services included. By the end of this article, you will have a clear understanding of whether Axe Payments meets your payment processing needs.
About Axe Payments
Axe Payments is a merchant account provider that offers zero-fee payment processing. Zero-fee processing is an increasingly popular pricing model that charges a business' customers an additional 4% on all purchases at checkout in order to offset the payment processing fees charged to the business. Axe Payments also operates a sub-brand called “Quint” that sells merchant accounts with traditional pricing, but this review will focus on Axe Payments. The company relies on Clover and Impress POS as POS solutions.
Axe Payments processes all major debit and credit cards for most business types.
POS Systems
Point of Sale (POS) systems are tools for businesses that handle in-person transactions. These systems provide a comprehensive solution for managing sales, inventory, and customer data, all in one place. Modern POS systems are designed to accept a wide range of payment methods, including credit cards, debit cards, and mobile payments, making them highly versatile. They also offer features such as real-time reporting, integration with accounting software, and customizable interfaces to suit the specific needs of different businesses.
Virtual Terminals
Virtual terminals are a valuable solution for businesses that need to process payments remotely. Unlike traditional card readers, virtual terminals allow businesses to accept payments over the phone, via email, or through online forms, without the need for physical contact with the customer's card.
Axe Payments Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
No
Most Common Complaint
N/A
Recent Lawsuits
No
Low Complaint Volume
We are currently unable to locate any Axe Payments reviews that accuse the company of fraudulent activities or being a scam. Remarkably, there are no complaints or reviews found across various consumer protection websites. This suggests that Axe Payments either has a vigilant and accessible customer support team or is a relatively new player in the industry. If you have an experience with Axe Payments to share, please do so in the comments below.
Axe Payments Legal Standing
Our search has not uncovered any ongoing class-action lawsuits or FTC complaints against Axe Payments. Customers dissatisfied with their experience and seeking alternative solutions are encouraged to report their concerns to relevant supervisory organizations.
Axe Payments Customer Support Channels
While Axe Payments provides a general phone number and email address for correspondence, there is no specific information available for dedicated customer support. We acknowledge Axe Payments with an “A” rating in this aspect; however, it falls short of meeting the criteria to be recognized as a top-rated customer service provider.
Axe Payments Online Ratings
Here's How They Rate Online
No Profile Available
The Better Business Bureau does not maintain a profile for Axe Payments at this time. We therefore will not factor a BBB rating into this review.
Axe Payments Fees, Rates & Costs
A Closer Look at The Contract
Rates & Fees Summary
Cancellation Penalties
Unclear
Monthly & Annual Fees
Unclear
Processing Rates
1.00% - 4.99%
Equipment Leasing
Likely
Variable Contract Terms
Axe Payments keeps its contract terms under wraps, with little to no direct client feedback available to illuminate Axe Payment rates. Its traditional payment processing brand, Quint, advertises a plan with “no contract,” incorporating a monthly statement fee of $5 and provision of a free terminal. Without accessible public records, it’s crucial for business owners to thoroughly examine all contract details prior to commitment.
Is It Really “Zero-Fee”?
Axe Payments, akin to other zero-fee payment processors, implements a 4% surcharge on transactions made by a client’s customers, using these funds to cover the client’s processing fees. This strategy aims to negate transaction, monthly, and incidental fees for the merchant. Business owners, however, need to evaluate the potential impact of this surcharge on customer satisfaction, as the additional 4% might not be well-received by all customers.
No Red Flags
There are no reported complaints concerning Axe Payments’ contract conditions, earning the company an “A” rating in this area. This assessment is made in the absence of detailed information on their contract specifics. Axe Payments’ zero-fee processing model might be on par with some of the most affordable merchant account providers. Insight into Axe Payments’ standard contract terms is welcomed in the comment section of this review.
Business owners in search of competitive merchant services should consider our list of the best merchant accounts.
Axe Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
Jobs & Marketing Summary
Uses Independent Resellers
Yes
Telemarketing
No
Misleading Marketing
No
Discloses All Important Terms
No
Outside Sales Team
Axe Payments primarily appears to utilize a team of independent sales agents to market its services. The use of independent sales agents is commonly linked to elevated complaint rates, but we are currently unable to locate any Axe Payments reviews that mention unethical conduct by the company’s sales staff. This is likely due to the short amount of time that the company has been in operation.
The Axe Payments website currently features a savings calculator that purports to show businesses their “Total Annual Savings” after switching to Axe Payments. In reality, this calculator simply asks for the business’ annual sales volume and then states that they will save 2.3% (retail), 2.5% (mobile), 2.7% (e-commerce), or 2.9% (MOTO) of that amount. This calculator is based on the assumption that since Axe Payments’ zero-fee processing model does not charge any fees, businesses will save the entirety of their annual credit card processing costs. This calculator should not be taken seriously as a way to evaluate a business’ actual savings through Axe Payments.
No Misleading Quotes
Axe Payments does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that Axe Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our Axe Payments Review Summary
Our Final Thoughts
Axe Payments is currently regarded as a dependable credit card processing provider based on all available information. However, specific details about the company’s corporate structure and contract terms remain limited, leaving the possibility that its rating may shift as more information surfaces.
Despite Axe Payments’ favorable rating by our standards, we strongly encourage business owners to carefully scrutinize the terms of any contract before signing. This helps them gain a thorough understanding of potential fees, commitments, and service features. Additionally, it’s wise to compare Axe Payments’ pricing and offerings with those of the top overall providers to ensure they receive the best possible value and support for their unique payment processing needs.
Contact Axe Payments
Contact & Customer Support
President and CEO
Sam Avello
Address
222 2nd Ave S 17th Floor, Suite 1749 Nashville, TN 37201
Toll-Free Support
(877) 429-3729
Tech Support (accounts starting with 3899 or 6309)
(855) 600-2437
Tech Support (accounts starting with 5563 or 9261)
I’m thrilled to share my experience with Axe Payments! Working with them has been a game-changer for my business. Their seamless payment solutions have streamlined my transactions and boosted my efficiency. From day one, Axe Payments’ user-friendly interface made it easy to get up and running.
Their secure and reliable platform ensures that my customers’ data is protected, giving me peace of mind. What sets Axe Payments apart is their exceptional customer support. Whenever I had questions or needed assistance, their team was prompt, knowledgeable, and super friendly!
Since switching to Axe Payments, I’ve noticed a significant reduction in payment processing time, allowing me to focus on other aspects of my business. I can’t recommend Axe Payments enough to fellow entrepreneurs seeking a reliable and efficient payment partner. Thank you, Axe Payments, for taking my business to new heights!
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Barrett Laurie
I’m thrilled to share my experience with Axe Payments! Working with them has been a game-changer for my business. Their seamless payment solutions have streamlined my transactions and boosted my efficiency. From day one, Axe Payments’ user-friendly interface made it easy to get up and running.
Their secure and reliable platform ensures that my customers’ data is protected, giving me peace of mind. What sets Axe Payments apart is their exceptional customer support. Whenever I had questions or needed assistance, their team was prompt, knowledgeable, and super friendly!
Since switching to Axe Payments, I’ve noticed a significant reduction in payment processing time, allowing me to focus on other aspects of my business. I can’t recommend Axe Payments enough to fellow entrepreneurs seeking a reliable and efficient payment partner. Thank you, Axe Payments, for taking my business to new heights!