Axe Payments Reviews & Complaints

Axe Payments logo
5
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How did they treat you? ▼

Company Overview

Axe Payments is a merchant account provider that offers zero-fee payment processing. Zero-fee processing is an increasingly popular pricing model that charges a business' customers an additional 4% on all purchases at checkout in order to offset the payment processing fees charged to the business. Axe Payments also operates a sub-brand called “Quint” that sells merchant accounts with traditional pricing, but this review will focus on Axe Payments. The company relies on Clover and Impress POS as POS solutions.

Axe Payments Payment Processing

Axe Payments processes all major debit and credit cards for most business types. Their services include POS systems, virtual terminals, and more.

Axe Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support No
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Volume

We are currently unable to locate any Axe Payments reviews that accuse the company of fraudulent activities or being a scam. Remarkably, there are no complaints or reviews found across various consumer protection websites. This suggests that Axe Payments either has a vigilant and accessible customer support team or is a relatively new player in the industry. If you have an experience with Axe Payments to share, please do so in the comments below.

Axe Payments Legal Standing

Our search has not uncovered any ongoing class-action lawsuits or FTC complaints against Axe Payments. Customers dissatisfied with their experience and seeking alternative solutions are encouraged to report their concerns to relevant supervisory organizations.

Axe Payments Customer Support Channels

While Axe Payments provides a general phone number and email address for correspondence, there is no specific information available for dedicated customer support. We acknowledge Axe Payments with an “A” rating in this aspect; however, it falls short of meeting the criteria to be recognized as a top-rated customer service provider.

Axe Payments Customer Service Numbers

  • (877) 429-3729 – Toll-Free Support
  • (855) 600-2437 – Tech Support (accounts starting with 3899 or 6309)
  • (866) 811-1005 – Tech Support (accounts starting with 5563 or 9261)
  • (636) 207-9000 – Tech Support (accounts starting with 51991)
  • (844) 815-7272 – Fax

Other Support Options

Axe Payments Online Ratings

Here's How They Rate Online

No Profile Available

The Better Business Bureau does not maintain a profile for Axe Payments at this time. We therefore will not factor a BBB rating into this review.

Axe Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Unclear
Processing Rates 1.00% - 4.99%
Equipment Leasing Likely

Variable Contract Terms

Axe Payments keeps its contract terms under wraps, with little to no direct client feedback available to illuminate Axe Payment rates. Its traditional payment processing brand, Quint, advertises a plan with “no contract,” incorporating a monthly statement fee of $5 and provision of a free terminal. Without accessible public records, it’s crucial for business owners to thoroughly examine all contract details prior to commitment.

Is It Really “Zero-Fee”?

Axe Payments, akin to other zero-fee payment processors, implements a 4% surcharge on transactions made by a client’s customers, using these funds to cover the client’s processing fees. This strategy aims to negate transaction, monthly, and incidental fees for the merchant. Business owners, however, need to evaluate the potential impact of this surcharge on customer satisfaction, as the additional 4% might not be well-received by all customers.

No Red Flags

There are no reported complaints concerning Axe Payments’ contract conditions, earning the company an “A” rating in this area. This assessment is made in the absence of detailed information on their contract specifics. Axe Payments’ zero-fee processing model might be on par with some of the most affordable merchant account providers. Insight into Axe Payments’ standard contract terms is welcomed in the comment section of this review.

Business owners in search of competitive merchant services should consider our list of the best merchant accounts.

Axe Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Outside Sales Team

Axe Payments primarily appears to utilize a team of independent sales agents to market its services. The use of independent sales agents is commonly linked to elevated complaint rates, but we are currently unable to locate any Axe Payments reviews that mention unethical conduct by the company’s sales staff. This is likely due to the short amount of time that the company has been in operation.

This compares favorably to our list of best credit card processors.

Axe Payments Savings Calculator

The Axe Payments website currently features a savings calculator that purports to show businesses their “Total Annual Savings” after switching to Axe Payments. In reality, this calculator simply asks for the business’ annual sales volume and then states that they will save 2.3% (retail), 2.5% (mobile), 2.7% (e-commerce), or 2.9% (MOTO) of that amount. This calculator is based on the assumption that since Axe Payments’ zero-fee processing model does not charge any fees, businesses will save the entirety of their annual credit card processing costs. This calculator should not be taken seriously as a way to evaluate a business’ actual savings through Axe Payments.

No Misleading Quotes

Axe Payments does not appear to engage in any deceptive advertising strategies in its official materials. However, if you suspect that Axe Payments is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

Our Axe Payments Review Summary

Our Final Thoughts

Axe Payments is currently regarded as a dependable credit card processing provider based on all available information. However, specific details about the company’s corporate structure and contract terms remain limited, leaving the possibility that its rating may shift as more information surfaces.

Despite Axe Payments’ favorable rating by our standards, we strongly encourage business owners to carefully scrutinize the terms of any contract before signing. This helps them gain a thorough understanding of potential fees, commitments, and service features. Additionally, it’s wise to compare Axe Payments’ pricing and offerings with those of the top overall providers to ensure they receive the best possible value and support for their unique payment processing needs.

Location & Ownership

Axe Payments is headquartered at 222 2nd Ave S 17th Floor, Suite 1749 Nashville, TN 37201. Sam Avello is listed online as the president and CEO of Axe Payments.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Axe Payments Treat You?

1 User Reviews

  • Barrett Laurie

    I’m thrilled to share my experience with Axe Payments! Working with them has been a game-changer for my business. Their seamless payment solutions have streamlined my transactions and boosted my efficiency. From day one, Axe Payments’ user-friendly interface made it easy to get up and running.

    Their secure and reliable platform ensures that my customers’ data is protected, giving me peace of mind. What sets Axe Payments apart is their exceptional customer support. Whenever I had questions or needed assistance, their team was prompt, knowledgeable, and super friendly!

    Since switching to Axe Payments, I’ve noticed a significant reduction in payment processing time, allowing me to focus on other aspects of my business. I can’t recommend Axe Payments enough to fellow entrepreneurs seeking a reliable and efficient payment partner. Thank you, Axe Payments, for taking my business to new heights!

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