Barclaycard Merchant Services Review

Barclaycard Merchant Services Overview

Merchant Services for the United Kingdom

Founded in 1966, Barclaycard Merchant Services is a UK-based card issuer and merchant account provider that serves businesses of all sizes and types within the UK. The company is one of the few large UK merchant services providers that is not an extension of a U.S.-based credit card processor like First Data or Global Payments. In addition to merchant accounts, the company also provides virtual terminal and payment gateway services.

Headquarters and Ownership

Barry Rodrigues is the CEO of Barclaycard, which is headquartered at 1 Churchill Pl, Canary Wharf, London, UK.

Barclaycard Merchant Services Review Table of Contents

  • Costs & Contract: Barclaycard Merchant Services appears to offer an 18-month contract that may include an early termination fee.
  • Complaints & Service: Barclaycard Merchant Services has received more than 30 public complaints.
  • BBB Rating: Barclaycard Merchant Services does not have a profile with the Better Business Bureau at this time.
  • Sales & Marketing: Barclaycard Merchant Services does not appear to hire independent sales agents and has received very few complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Barclaycard Merchant Services
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Products & Services Offered

  • Debit and credit card processing
  • Mobile payment processing
  • Online payment gateway
  • Multi-currency support
  • POS equipment

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • International

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Barclaycard Merchant Services Rates, Fees, and Costs

Key Points

Terminal Based Rate 1.25%
Barclaycard Anywhere Rate 2.6%
Growing Plan e-Commerce Monthly Fee £20 + VAT
Growing Plan e-Commerce Transaction Fee £0.10 (After 350)
Barclaycard Anywhere Set Up Fee £60
Early Termination Fee Undisclosed
Counter Top Terminal Monthly Fee £15
Portable Terminal Monthly Fee £20
Mobile Terminal Monthly Fee £25
PCI Compliance Fee Undisclosed

Barclaycard Merchant Services Pricing

Barclaycard offers options to merchants under 18-month contracts with payment processing facilitating mobile payments as well as countertop and portable terminals. A Flat fee of 1.25% applies to all transactions. A monthly fee is attached to each option. Counter top terminal services are assessed a monthly fee of £15, while portable terminals cost £20, and mobile payments the most costly at £25.

Barclaycard also supports smartphone hosted payments app called Barclaycard Anywhere. Unlike Barclaycard’s terminal-based rates, transactions made through smartphones are assessed a rate of 2.6% as well as a £0.75 charge per refund. A one time set up fee of £60 is also charged to merchants. Barclaycard Anywhere services do not require a contract.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Barclaycard also dedicates a portion of its website that advertises Barclaycard Smartpay, its virtual terminal and payment gateway service. Barclaycard Smartpay offers 2 different plans, the Growing Plan and Established Plan.

The Growing Plan charges a fixed monthly fee of £20 plus VAT for merchants making less than 5,000 transactions per month. Each transaction is charged £0.10 each after the first 350, which are free. The Growing Plan also includes a minimum contract period of 12 months.

The Established Plan offers an online payment gateway for merchants making more than 5,000 transactions per month. Pricing for this plan offers rates tailored to fit a merchant’s transaction volume, size of their business, and its industry. The Growing Plan comes with the possibility of a joining fee of up to £150.

Variable Contract Terms

Merchant complaints report that the early termination fee can be expensive and that cancellation itself can be a complicated process, but specific figures are hard to come by. In general, the company appears to offer average contract terms that can vary according to each situation. We do not have enough concrete information to determine if Barclaycard’s terms are competitive with the cheapest merchant accounts at this time. If you have any specific knowledge of the standard Barclaycard contract, please share that information in the comment section below this review.

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Response from Barclaycard Merchant Services

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Barclaycard Merchant Services Complaints & Customer Reviews

Key Points

Total Online Complaints 40+
Live Customer Support Yes
Most Common Complaint Poor Customer Service

Moderate Complaint Total

We have located a moderate number of negative Barclaycard Merchant Services reviews, some of which describe the company as a scam or a ripoff. Most complaints mention poor customer service based in India, difficulty canceling service, large termination fees, and withheld funds.

Some Red Flags

Barclaycard as an overall entity has a 2.0 out of 10 rating based on 413 reviews on Trustpilot, a customer feedback website. Although we typically don’t consider high Trustpilot ratings to be reliable due to the company’s partnership policies, we do take low ratings on the website seriously. It is difficult to differentiate the complaints about Barclaycard’s consumer card-issuing services from the complaints about its merchant services, but both branches appear to be equally represented in the available body of complaints. In general, Barclaycard appears to have an average number of complaints, with none of them being especially severe. Therefore, we award it a “C” rating in this category.

Barclaycard Lawsuits

Barclaycard is a party to numerous lawsuits against different banks and card providers. Yet, we have not found any outstanding class-action lawsuits or FTC complaints filed against Barclaycard by merchants. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Barclaycard Customer Support Options

Barclaycard offers live phone support and email support to all of its merchants. According to the level of complaints that specifically mention issues with the company’s customer service, these channels are evidently lacking when compared to the top-rated credit card processors for great customer support.

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Response from Barclaycard Merchant Services

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Barclaycard Merchant Services BBB Rating Summary

The Better Business Bureau does not maintain a profile for Barclaycard Merchant Services due to its location in the UK. We therefore will not factor a BBB rating into this review.

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Response from Barclaycard Merchant Services

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside Sales Team

Barclaycard appears to rely on conventional advertising, strategic partnerships, and an in-house sales staff to market its services. There is no indication that the company recruits independent sales agents, and there are very few complaints that mention problems with the company’s sales tactics. This may be partly because Barclaycard’s long time in business and high consumer recognition allow it to market less aggressively than smaller or lesser-known companies.

No Deceptive Advertising

The company does not advertise any rates or pricing details on its website, and it generally seems to avoid negative feedback about its sales tactics. It has therefore received an “A” rating in this section. If you suspect that Barclaycard is charging you undisclosed fees, however, we recommend seeking an independent statement audit to spot hidden charges.

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Response from Barclaycard Merchant Services

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Barclaycard Merchant Services Marketing Example

Barclaycard Logo

Our Opinion of Barclaycard Merchant Services

One Option For UK Merchants

Barclaycard Merchant Services rates as an average merchant services provider for UK businesses of all sizes and types. The company’s large size gives it the flexibility to adapt to different business needs, but it also appears to have negatively impacted its customer service. As a general rule, large entities like Barclaycard are a better fit for mid-size and large businesses. For now, UK merchants may want to consider a top-rated UK merchant account provider to get the best rates and service.

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Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

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1 Review Leave Your Review for Barclaycard Merchant Services Below

  1. Shore side says:

    We have started this contract with Barclays Card Merchant service, after taking all terms and condition. they are charging £50 per month additionally when we ask for the reason they said this is because of international card, when we ask for evidence they said they can not provide that means simple cheating and biggest fraud case and this is a bleach of contract, they will charge you account direct debit whatever they want without information and when you ask for explanation you will never have it.

    We close the contract within first 30Days due to all above issues and we are not at all confident because the way they are doing fraud, they will finish soon,
    My appeal to the Business community it is our hard earn money which Barclays Card Merchant service will take without a reason so you can deal with them at own your risk.

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