Beyond Payments Reviews & Complaints
About Beyond Payments
Founded in May 2017 by the former CEO of Heartland Payment Systems, Beyond Payments processes a wide range of major debit and credit cards, catering to various business types. Their payment services include EMV readers, card swipers, POS terminals, mobile payment solutions, access to a virtual terminal, and the Beyond Pay payment gateway. They also offer a suite of e-commerce solutions, such as shopping carts and gift cards, along with Level 2 and Level 3 B2B processing, solutions tailored for non-profits, recurring billing, payroll services, scheduling, hiring, inventory management, and business loans.
Payment Terminals and POS Systems
The company offers a diverse collection of payment terminals and Point of Sale (POS) systems, customized for the specific needs of different industries. This range spans countertop terminals, mobile solutions, and POS systems.
Online Payment Gateway
Beyond Payments promotes an online payment gateway that enables businesses to securely process online payments. This gateway is marketed as adaptable with the ability to integrate with various shopping carts.
Mobile Payment Solutions
For mobile businesses, Beyond Payments offers various mobile payment solutions. This service permits merchants to process payments via dedicated mobile terminals or their own devices, such as phones and tablets.
Location & Ownership
Beyond Payments is a registered ISO/MSP of Merrick Bank, South Jordan, Utah. It previously listed its address as 10507 Timberwood Circle, Louisville, Kentucky 40223 on its website. However, the Better Business Bureau (BBB) profile for the company now indicates an address in Litchfield Park, AZ 85340-2768. Additionally, the profile for Above and Beyond Business Tools & Services, Inc. mentions another location at 8106 Prospect Ave NE, Albuquerque, NM 87110. Mike Peters is the current CEO of Beyond Payments, succeeding Robert Carr, the former CEO. Anna Lam is listed by the BBB as a founding member of Beyond Payments.
Beyond Payments Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | Yes |
Most Common Complaint | N/A |
Recent Lawsuits | Yes |
Analysis of Beyond Payments Reviews
Current research indicates fewer than 10 negative Beyond Payments reviews, with minimal accusations of the company engaging in ripoff or scam behaviors. Notable complaints have focused on challenges in accessing customer service and concerns over excessive fees. At this stage, there lacks a consistent trend in complaints, suggesting that customer dissatisfaction does not converge on a single issue.
Beyond Payments Legal Challenges
In July 2018, the Securities and Exchange Commission (SEC) initiated legal action against Beyond Payments’ former CEO, Robert Carr, and his associate, Katherine M. Hanratty, for alleged insider trading related to Heartland Payment Systems’ acquisition by Global Payments. By October 2018, this lawsuit concluded with a settlement, including financial restitution and penalties for Hanratty. Further developments in 2020 led the SEC to recommend prohibiting Carr from holding any CEO position in the future.
Customer Support Provided by Beyond Payments
Beyond Payments is dedicated to offering comprehensive customer support, featuring live chat, email, text messaging, and 24/7 phone assistance. Despite these extensive support channels, Beyond Payments has not yet been recognized as a leading payment processor for customer service according to industry standards.
Contacting Beyond Payments for Support
- (888) 480-1571 – Toll-Free Customer Support
Additional Support Resources
- Live chat feature
- Online support form
This updated content provides a balanced perspective on Beyond Payments, incorporating SEO-optimized key phrases such as “reviews,” “complaints,” “customer service,” and more to improve visibility for individuals researching the company. All links have been preserved to ensure readers have direct access to additional information and resources.
Beyond Payments Online Ratings
Here's How They Rate Online
BBB Reports | 0 |
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Clean Complaint Record
Beyond Payments has two profiles with the Better Business Bureau. Their own profile has an “A+” and has been accredited since 2021. As Above and Beyond Business Tools & Services, Inc., the company has been accredited with the BBB since March 2018 and is currently showing a grade of “A+”. Both profiles have received 0 complaints in the last 36 months and no informal reviews.
An “A” Performance
Given the company’s complaint total, we agree with the BBB‘s rating at this time. Readers should note, however, that there are reasons to be skeptical of BBB ratings.
Beyond Payments Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | No |
---|---|
Monthly & Annual Fees | No |
Processing Rates | Interchange + |
Equipment Leasing | Likely |
Company Commitments
Although specific details of the Beyond Payments contract are not publicly disclosed, the company outlines ten core promises on its website, emphasizing transparency, ethical business practices, and a commitment to providing value without unjustified fees. These promises include transparent billing, contract flexibility, no-penalty termination, and pricing integrity, ensuring that prices will not increase arbitrarily.
Contract and Pricing Options
Beyond Payments emphasizes offering clients the choice between interchange-plus pricing and possibly membership-style pricing, although specifics are not listed online. This approach to pricing ensures a level of transparency and fairness, aligning with the company’s commitment to ethical business practices. The absence of detailed information regarding monthly minimums or PCI compliance fees suggests a focus on straightforward, negotiable agreements.
Equipment and Technology Solutions
The company’s stance on equipment leasing or sales is not explicitly stated, highlighting the importance for merchants to inquire directly about these terms. Beyond Payments also highlights its virtual terminal and payment gateway services, extending its interchange-plus model to online transactions, although specific rates and additional fees for these services are not provided.
Level 2 and Level 3 Processing
Beyond Payments caters to B2B and B2G sectors by offering Level 2 and Level 3 processing, which require specialized technology for handling transactions at reduced interchange rates. This service underscores Beyond’s adaptability and commitment to meeting the specific needs of its diverse clientele.
Customer Feedback and Market Position
Limited feedback is available regarding Beyond Payments’ fee structure or contract terms. However, the company’s proclaimed commitments, if upheld, suggest a merchant-friendly approach that may be well-received by businesses of all sizes. Merchants are encouraged to consider Beyond Payments’ ethical commitments and transparency when evaluating their payment processing options.
For businesses in search of competitive and transparent merchant services, exploring our list of the best merchant accounts may offer valuable insights into alternatives that prioritize similar values of fairness and transparency.
Beyond Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | No |
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Telemarketing | No |
Misleading Marketing | No |
Discloses All Important Terms | No |
Inside Sales Team
Like Heartland Payments, Beyond utilizes in-house sales agents and traditional marketing to sell its services. This credit card processor does not maintain a team of independently contracted sales agents, and it offers its W-2 employees the option to buy Beyond Payments stock. We consider this approach to be preferable to using independent sales agents because it demands more accountability from both the company and its agents. We are able to find only a few Beyond Payments reviews that mention misrepresentation or nondisclosure of fees by Beyond’s sales agents.
No Deceptive Advertising
Beyond Payments does not publicly disclose the details of its pricing or contract terms except for a few simple guarantees about fees, and it does not advertise misleading rate quotes. Overall, the company appears to at least adhere to, if not exceed, the standard of transparency set by Heartland. If you suspect that Beyond Payments is charging you undisclosed fees, however, we recommend seeking an independent statement audit to spot hidden charges.
Our Beyond Payments Review Summary
Our Final Thoughts
All available information suggests that Beyond Payments is a reliable credit card processing provider according to our rating system. If the “Beyond Promises” are accurate representations of the company’s contract terms, it seems likely that Beyond will continue to score well in future updates of this review. We will continue to monitor client feedback and update the company’s score as necessary. Readers are advised to be diligent when researching Beyond Payments and to compare its costs to those of top-rated providers.
If you found this article helpful, please share it!
Shannan
I have a very small coffee shop in a small business. My rep told me that he would pay my early termination fee from the company that I was with. When I messaged him how much they took out of my account I have heard nothing back. I have called, emailed, text messaged and still nothing back from him. I called customer service for them to tell me there is nothing that they can do. They emailed him and still nothing. So I am out almost 1,000.00 because he screwed over a small business. Shame on them all for this
Rico Nelson
Worst experience of all the processors I’ve used, been lied to, over charging me for equiptment, cash discount program is a scam. Can’t get no help. Fraudulent charges to my customers that no one can explain. Very,Very disappointed!!
Jana Powell
Actually their PCI compliance fee is only $12.50. The decimal point is one spot off.
Ivy
Those S O B**, holding our customers’ payment over 30K, and refuses to transfer funds to our company more than 3 months.
Reverse My Fees Gulf Coast
Beyond Payments and Questa Piel, has been hit with a $500,000 lawsuit for slander. The CEO has been hit with a $500,000,000 lawsuit for slander as well. Both are factual statements
Trich
Please expound on this statement.
Nate Mendenhall
Beyond is the worst processor I have used. They talk a great game to get you on as a customer but then they sell you a ton of overprices, buggy, hardware. The tech support is worthless and my rates with Beyond are higher than they ever were with Heartland or First Data. Doing business with Beyond has been an expensive headache that i hope the rest of you will avoid.
This post will help: Find and Eliminate Hidden Fees From Your Monthly Bill
randal czaplewski
do not use this company! their sales people will say and do anything! so far they have cost our business over $700.00 in fee‘s!
From The Editor
This Post Might Help: Let Us Find and Eliminate Fees In Your Contract
lauries lakeside cleaners llc
Beware! this company lies to you when attempting to sign you up! We have been scamed by the salesman who told us the equipment was free just to have $300.00 removed from our account after signing up!
Ana Fouts
Beyond is not a Direct processor or an ISO of Global/Heartland. They are a reseller for TSYS.
Ed Burris
Thank God!
Raven Matthew
Which is now a Global’s company, LOL. Hope TSYS gets to keep its values and not get influenced by Global.
Cruz Roldan
That is not the case. They have definitely been influence. Basis point increases, Customer Intelligence Suite junk fees, PCI Compliance fees for $125/month. Same issues that happened to Heartland. I can probably help.