Should You Choose Beyond Payments? Full Review of Services and Costs

We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Beyond Payments

Rating
C
3/5
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Pros and Cons of Beyond Payments

Pros

Flexible Contracts
Transparent Pricing
Integration Capabilities

Cons

Potential High Fees
Customer Service Challenges
Skeptical Legal History
Complex Product Suite
Limited Pricing Disclosure

Overview

In this review of Beyond Payments, we examine a payment processor founded in 2017 that offers a wide suite of services including credit and debit card processing, POS and mobile payment solutions, online payment gateways, recurring billing, business loans, inventory tracking and payroll tools. We assess how their pricing and contract terms match up to their promises of flexible agreements and ethical billing, and highlight concerns raised by merchants about possible high fees, customer support challenges, and limited visibility into some rate details. We also explore their touted transparency commitments and how well they deliver on them. By the end, you will have a clear understanding of whether Beyond Payments offers reliability and value that fits your business.

About Beyond Payments

Screen Capture of Beyond Payments Homepage
Beyond Payments Homepage

Founded in May 2017 by the former CEO of Heartland Payment Systems, Beyond Payments processes a wide range of major debit and credit cards, catering to various business types. Their payment services include EMV readers, card swipers, POS terminals, mobile payment solutions, access to a virtual terminal, and the Beyond Pay payment gateway. They also offer a suite of e-commerce solutions, such as shopping carts and gift cards, along with Level 2 and Level 3 B2B processing, solutions tailored for non-profits, recurring billing, payroll services, scheduling, hiring, inventory management, and business loans.

Products & Merchant Services

Payment Terminals and POS Systems

The company provides a variety of payment terminals and Point of Sale (POS) systems tailored to meet the needs of different industries. These options include countertop terminals, mobile solutions, and comprehensive POS systems.

Online Payment Gateway

Beyond Payments offers an online payment gateway designed to help businesses securely process online transactions. The gateway is versatile and can integrate with various shopping cart platforms.

Mobile Payment Solutions

Beyond Payments also caters to mobile businesses with its mobile payment solutions. Merchants can process payments using dedicated mobile terminals or their own devices, such as smartphones and tablets.

Customer Reviews & Sentiment

Analysis of Beyond Payments Reviews

Current research indicates fewer than 10 negative Beyond Payments reviews, with minimal accusations of the company engaging in ripoff or scam behaviors. Notable complaints have focused on challenges in accessing customer service and concerns over excessive fees. At this stage, there lacks a consistent trend in complaints, suggesting that customer dissatisfaction does not converge on a single issue.

Beyond Payments Legal Challenges

In July 2018, the Securities and Exchange Commission (SEC) initiated legal action against Beyond Payments’ former CEO, Robert Carr, and his associate, Katherine M. Hanratty, for alleged insider trading related to Heartland Payment Systems’ acquisition by Global Payments. By October 2018, this lawsuit concluded with a settlement, including financial restitution and penalties for Hanratty. Further developments in 2020 led the SEC to recommend prohibiting Carr from holding any CEO position in the future.

Customer Support Provided by Beyond Payments

Beyond Payments is dedicated to offering comprehensive customer support, featuring live chat, email, text messaging, and 24/7 phone assistance. Despite these extensive support channels, Beyond Payments has not yet been recognized as a leading payment processor for customer service according to industry standards.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop1
BBB RatingN/A
Google Maps5
Average Rating5

PaymentPop Rating for Beyond Payments

Negative Feedback

Worst experience of all the processors I’ve used, been lied to, over charging me for equiptment, cash discount program is a scam. Can’t get no help. Fraudulent charges to my customers that no one can explain. Very,Very disappointed!!

Positive Feedback

There are no positive reviews published about Beyond Payments on the PaymentPop website.

Beyond Payments BBB Rating

Beyond Payments has two profiles with the Better Business Bureau. Their own profile has an “A+” and has been accredited since 2021. As Above and Beyond Business Tools & Services, Inc., the company has been accredited with the BBB since March 2018 and is currently showing a grade of “A+”. Both profiles have received 0 complaints in the last 36 months and no informal reviews.

An “A” Performance

Given the company’s complaint total, we agree with the BBB‘s rating at this time. Readers should note, however, that there are reasons to be skeptical of BBB ratings.

Google Maps Rating for Beyond Payments

Beyond Payments has a 5 out of 5 star rating based on 2o user reviews on Google Maps.

Positive Feedback

Many thanks to Beyond Payments for helping my business be feeless! Prompt response and great customer service :)

Negative Feedback

There are no negative reviews published about Beyond Payments on Google Maps.

Processing Rates & Fees

Company Commitments

Although specific details of the Beyond Payments contract are not publicly disclosed, the company outlines ten core promises on its website, emphasizing transparency, ethical business practices, and a commitment to providing value without unjustified fees. These promises include transparent billing, contract flexibility, no-penalty termination, and pricing integrity, ensuring that prices will not increase arbitrarily.

Contract and Pricing Options

Beyond Payments emphasizes offering clients the choice between interchange-plus pricing and possibly membership-style pricing, although specifics are not listed online. This approach to pricing ensures a level of transparency and fairness, aligning with the company’s commitment to ethical business practices. The absence of detailed information regarding monthly minimums or PCI compliance fees suggests a focus on straightforward, negotiable agreements.

Equipment and Technology Solutions

The company’s stance on equipment leasing or sales is not explicitly stated, highlighting the importance for merchants to inquire directly about these terms. Beyond Payments also highlights its virtual terminal and payment gateway services, extending its interchange-plus model to online transactions, although specific rates and additional fees for these services are not provided.

Level 2 and Level 3 Processing

Beyond Payments caters to B2B and B2G sectors by offering Level 2 and Level 3 processing, which require specialized technology for handling transactions at reduced interchange rates. This service underscores Beyond’s adaptability and commitment to meeting the specific needs of its diverse clientele.

Customer Feedback and Market Position

Limited feedback is available regarding Beyond Payments’ fee structure or contract terms. However, the company’s proclaimed commitments, if upheld, suggest a merchant-friendly approach that may be well-received by businesses of all sizes. Merchants are encouraged to consider Beyond Payments’ ethical commitments and transparency when evaluating their payment processing options.

For businesses in search of competitive and transparent merchant services, exploring our list of the best merchant accounts may offer valuable insights into alternatives that prioritize similar values of fairness and transparency.

Employee Reviews & Sales Practices

Inside Sales Team

Like Heartland Payments, Beyond utilizes in-house sales agents and traditional marketing to sell its services. This credit card processor does not maintain a team of independently contracted sales agents, and it offers its W-2 employees the option to buy Beyond Payments stock. We consider this approach to be preferable to using independent sales agents because it demands more accountability from both the company and its agents. We are able to find only a few Beyond Payments reviews that mention misrepresentation or nondisclosure of fees by Beyond’s sales agents.

No Deceptive Advertising

Beyond Payments does not publicly disclose the details of its pricing or contract terms except for a few simple guarantees about fees, and it does not advertise misleading rate quotes. Overall, the company appears to at least adhere to, if not exceed, the standard of transparency set by Heartland. If you suspect that Beyond Payments is charging you undisclosed fees, however, we recommend seeking an independent statement audit to spot hidden charges.

Beyond Payments Competitors

Compare Beyond Payments to competitors that earned top marks.

Bottom Line

Based on all available data, Beyond Payments appears to be a reliable credit card processing provider according to our rating criteria. The company’s “Beyond Promises,” if they accurately reflect its contract terms, suggest that Beyond Payments will likely maintain favorable ratings in future reviews. We will continue to observe customer feedback and adjust the company’s score as appropriate. As always, prospective clients should exercise caution when researching Beyond Payments, thoroughly understanding its offerings, and comparing costs with those of top-rated providers. Doing so will ensure businesses can make well-informed decisions tailored to their specific payment processing needs.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact Beyond Payments

Contact & Customer Support
CEOMike Peters
Headquarters10507 Timberwood Circle, Louisville, Kentucky 40223
Toll-Free Customer Support(888) 480-1571
Additional Support ChannelsOnline Contact Form and Live Chat
Websitegetbeyond.com