Beyond Payments Reviews & Complaints

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In this article, we will provide an in-depth review of Beyond Payments, a credit card processing company. We will detail the range of services offered, including merchant accounts, payment gateways, and point-of-sale systems. The review will cover the company's pricing structures, contract terms, and overall reliability. Additionally, we will assess customer feedback and the quality of support provided. Comparisons with other payment processors in the industry will be included to help you determine if Beyond Payments meets your business requirements. This article aims to provide you with all the necessary information to make an informed decision.

About Beyond Payments

Founded in May 2017 by the former CEO of Heartland Payment Systems, Beyond Payments processes a wide range of major debit and credit cards, catering to various business types. Their payment services include EMV readers, card swipers, POS terminals, mobile payment solutions, access to a virtual terminal, and the Beyond Pay payment gateway. They also offer a suite of e-commerce solutions, such as shopping carts and gift cards, along with Level 2 and Level 3 B2B processing, solutions tailored for non-profits, recurring billing, payroll services, scheduling, hiring, inventory management, and business loans.

Beyond Payments Products and Services

Payment Terminals and POS Systems

The company provides a variety of payment terminals and Point of Sale (POS) systems tailored to meet the needs of different industries. These options include countertop terminals, mobile solutions, and comprehensive POS systems.

Online Payment Gateway

Beyond Payments offers an online payment gateway designed to help businesses securely process online transactions. The gateway is versatile and can integrate with various shopping cart platforms.

Mobile Payment Solutions

Beyond Payments also caters to mobile businesses with its mobile payment solutions. Merchants can process payments using dedicated mobile terminals or their own devices, such as smartphones and tablets.

Beyond Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits Yes

Analysis of Beyond Payments Reviews

Current research indicates fewer than 10 negative Beyond Payments reviews, with minimal accusations of the company engaging in ripoff or scam behaviors. Notable complaints have focused on challenges in accessing customer service and concerns over excessive fees. At this stage, there lacks a consistent trend in complaints, suggesting that customer dissatisfaction does not converge on a single issue.

Beyond Payments Legal Challenges

In July 2018, the Securities and Exchange Commission (SEC) initiated legal action against Beyond Payments’ former CEO, Robert Carr, and his associate, Katherine M. Hanratty, for alleged insider trading related to Heartland Payment Systems’ acquisition by Global Payments. By October 2018, this lawsuit concluded with a settlement, including financial restitution and penalties for Hanratty. Further developments in 2020 led the SEC to recommend prohibiting Carr from holding any CEO position in the future.

Customer Support Provided by Beyond Payments

Beyond Payments is dedicated to offering comprehensive customer support, featuring live chat, email, text messaging, and 24/7 phone assistance. Despite these extensive support channels, Beyond Payments has not yet been recognized as a leading payment processor for customer service according to industry standards.

Contacting Beyond Payments for Support

  • (888) 480-1571 – Toll-Free Customer Support

Additional Support Resources

  • Live chat feature
  • Online support form

This updated content provides a balanced perspective on Beyond Payments, incorporating SEO-optimized key phrases such as “reviews,” “complaints,” “customer service,” and more to improve visibility for individuals researching the company. All links have been preserved to ensure readers have direct access to additional information and resources.

Beyond Payments Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Clean Complaint Record

Beyond Payments has two profiles with the Better Business Bureau. Their own profile has an “A+” and has been accredited since 2021. As Above and Beyond Business Tools & Services, Inc., the company has been accredited with the BBB since March 2018 and is currently showing a grade of “A+”. Both profiles have received 0 complaints in the last 36 months and no informal reviews.

An “A” Performance

Given the company’s complaint total, we agree with the BBB‘s rating at this time. Readers should note, however, that there are reasons to be skeptical of BBB ratings.

Beyond Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees No
Processing Rates Interchange +
Equipment Leasing Likely

Company Commitments

Although specific details of the Beyond Payments contract are not publicly disclosed, the company outlines ten core promises on its website, emphasizing transparency, ethical business practices, and a commitment to providing value without unjustified fees. These promises include transparent billing, contract flexibility, no-penalty termination, and pricing integrity, ensuring that prices will not increase arbitrarily.

Contract and Pricing Options

Beyond Payments emphasizes offering clients the choice between interchange-plus pricing and possibly membership-style pricing, although specifics are not listed online. This approach to pricing ensures a level of transparency and fairness, aligning with the company’s commitment to ethical business practices. The absence of detailed information regarding monthly minimums or PCI compliance fees suggests a focus on straightforward, negotiable agreements.

Equipment and Technology Solutions

The company’s stance on equipment leasing or sales is not explicitly stated, highlighting the importance for merchants to inquire directly about these terms. Beyond Payments also highlights its virtual terminal and payment gateway services, extending its interchange-plus model to online transactions, although specific rates and additional fees for these services are not provided.

Level 2 and Level 3 Processing

Beyond Payments caters to B2B and B2G sectors by offering Level 2 and Level 3 processing, which require specialized technology for handling transactions at reduced interchange rates. This service underscores Beyond’s adaptability and commitment to meeting the specific needs of its diverse clientele.

Customer Feedback and Market Position

Limited feedback is available regarding Beyond Payments’ fee structure or contract terms. However, the company’s proclaimed commitments, if upheld, suggest a merchant-friendly approach that may be well-received by businesses of all sizes. Merchants are encouraged to consider Beyond Payments’ ethical commitments and transparency when evaluating their payment processing options.

For businesses in search of competitive and transparent merchant services, exploring our list of the best merchant accounts may offer valuable insights into alternatives that prioritize similar values of fairness and transparency.

Beyond Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Inside Sales Team

Like Heartland Payments, Beyond utilizes in-house sales agents and traditional marketing to sell its services. This credit card processor does not maintain a team of independently contracted sales agents, and it offers its W-2 employees the option to buy Beyond Payments stock. We consider this approach to be preferable to using independent sales agents because it demands more accountability from both the company and its agents. We are able to find only a few Beyond Payments reviews that mention misrepresentation or nondisclosure of fees by Beyond’s sales agents.

No Deceptive Advertising

Beyond Payments does not publicly disclose the details of its pricing or contract terms except for a few simple guarantees about fees, and it does not advertise misleading rate quotes. Overall, the company appears to at least adhere to, if not exceed, the standard of transparency set by Heartland. If you suspect that Beyond Payments is charging you undisclosed fees, however, we recommend seeking an independent statement audit to spot hidden charges.

Our Beyond Payments Review Summary

Our Final Thoughts

Based on all available data, Beyond Payments appears to be a reliable credit card processing provider according to our rating criteria. The company’s “Beyond Promises,” if they accurately reflect its contract terms, suggest that Beyond Payments will likely maintain favorable ratings in future reviews. We will continue to observe customer feedback and adjust the company’s score as appropriate. As always, prospective clients should exercise caution when researching Beyond Payments, thoroughly understanding its offerings, and comparing costs with those of top-rated providers. Doing so will ensure businesses can make well-informed decisions tailored to their specific payment processing needs.

Location & Ownership

Beyond Payments is a registered ISO/MSP of Merrick Bank, South Jordan, Utah. It previously listed its address as 10507 Timberwood Circle, Louisville, Kentucky 40223 on its website. However, the Better Business Bureau (BBB) profile for the company now indicates an address in Litchfield Park, AZ 85340-2768. Additionally, the profile for Above and Beyond Business Tools & Services, Inc. mentions another location at 8106 Prospect Ave NE, Albuquerque, NM 87110. Mike Peters is the current CEO of Beyond Payments, succeeding Robert Carr, the former CEO. Anna Lam is listed by the BBB as a founding member of Beyond Payments.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Beyond Payments Treat You?

13 User Reviews

Tell Us How They Treated You

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