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Canadian Payment Services Review
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A New York-based First Data Reseller
Founded in 2010, Canadian Payment Services (also known as Maple Advance) is a merchant account provider based in New York City, despite what its name may imply. Though the company is an ISO/MSP of Wells Fargo’s Canadian branch, however, it appears as if it does business both in the United States of America, where it is headquartered, as well as in Canada. The company is an ISO of First Data, meaning it resells their services. According to the company’s website, it operates as the “largest First Data independent partner.” The company also advertises Clover as a POS solution.
Location and Ownership
Canadian Payment Services is headquartered at 5111 Rogers Ave., Suite 620, Fort Smith, AR. The company is a registered ISO/MSP of Wells Fargo Bank, N.A. Canadian Branch. The highest-ranking leadership position disclosed by the company is held by Alan Brani, who is the director of ISO relations. The company otherwise obfuscates its executive leadership by attributing its director of operations to a shell LinkedIn account and does not disclose its CEO or president on its website.
Canadian Payment Services Review Table of Contents
- Costs & Contract: Canadian Payment Services resells First Data contracts with a contract term of 3 years, automatic renewal of 1 year, and an early termination fee of up to $495.
- Complaints & Service: Canadian Payment Services has received fewer than 10 public complaints.
- BBB Rating: Canadian Payment Services has an “A+” and has received 7 complaints and 5 reviews in the last 3 years. The company has been accredited by the Better Business Bureau since 2016.
- Sales & Marketing: Canadian Payment Services hires independent sales agents and has had some complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Canadian Payment Services.
Canadian Payment Systems Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||Over 10|
|Live Customer Support||Yes|
|Most Common Complaints||Sales Practices|
Low Complaint Record
Canadian Payment Services has just over 10 active complaints online. The running theme in those complaints is regarding the company’s sales practices. A few of the complaints make accusations of fraud by the company. A complaint from a former employee gives some insight into the basis for those claims:
Canadian Payment Services LL.C. told me that they have been in business since 2003. I found out that they incorporated in Ontario, April 2011. Steven King the Vice President of Sales and Marketing refused to pay me, without notice, on 20 plus deals, which is over $11,000 in commissions. I submitted the deals and he took them. I will sue them for breach of contract. While I worked for them, I taped three sales meetings whereby he encouraged sales representatives to commit fraud on First Data applications. He told the sales representatives to tell the merchants that CPS will charge the merchants a $20 statement fee that in addition to the cost of the leases for the terminals, thereby the merchants will be charged $49.99 per month for the machines. When in fact the machines were $29 per month. Most of the sales representatives refused to engage in this fraud. I contacted First Data to advise them of the fraud, and First Data states that they do not know Canadian Payment Services. I was advised by my lawyer that it was a waste of time suing them, as they are located in the United States, and it would be hard to enforce a contract with them. Several of my merchants called me and told me that First Data was taking money out of their accounts before they were received and had their machines installed. They called Canadian Payment Services and left multiple messages, and nobody returned their calls. I told them they had 30 days to cancel their contract. When they did, Canadian Payment Services then took the liberty to call them, and threatened to withdraw thousands of dollars from their accounts.
Though complaints made by former employees should be tempered by the possibility that they are dishonest, the conduct described in the aforementioned complaint is made in others left by former employees of the company. However, a few merchant complaints make accusations of fraud as well.
Complaints of Harassment
While hiring independent resellers may result in poorly trained sales agents who may mislead, or at least not effectively explain the terms and conditions of a merchant agreement, that is an issue independent of their professional conduct. Unfortunately, a few of the complaints and reviews left about the company include claims of harassment. In a few instances, merchants complain about constant sales calls despite having been requested to be placed on do not call lists. One complaint accuses the company of using an automated caller to make unsolicited sales calls. Lastly, another merchant review makes an accusation of verbal abuse.
Guardian Payment Systems Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Guardian Payment Systems. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Canadian Payment Systems Customer Support Options
Canadian Payment Systems offers an automated contact form, 24/7 phone support, a FAQ section on its website, and a live chat feature that operates during standard business hours. This full range of options is on par with what some of the top-ranked merchant accounts for customer service are known to offer.
A Cause for Concern
Though Canadian Payment Systems offers a full array of customer service options and is free of any sordid legal history, the company receives a “D” rating in this category. The basis for that low rating is due to the pattern of complaints alleging harassing sales practices that go as far as to detail instances of abusive behavior. Unbecoming conduct to that extent is clearly unacceptable and merits a low score.
Canadian Payment Systems Online Ratings
Here's How They Rate Online
|Product & Service Complaints||3|
|Billing & Collection Complaints||1|
|Advertising & Sales Complaints||2|
|Guarantee & Warranty Complaints||1|
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Canadian Payment Systems Fees, Rates & Costs
A Closer Look at The Contract
|Swipe Rate||2.69% + $0.19|
|Keyed-in Rate||3.69% + $0.19|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||Up To $495|
|PCI Compliance Fee||$19.95 Per Month|
|Equipment Lease Terms||48 Month (locked)|
Contract Terms Likely Consistent with First Data’s
Canadian Payment Services is an ISO of First Data, so its standard contract terms may be similar to those offered by First Data. First Data offers a wide variety of contract terms and pricing plans, but its standard agreement is typically a multiyear contract with an early termination fee of $495, a monthly PCI compliance fee of $19.95, and tiered pricing. Merchants who process up to $50,000 each month will receive a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Merchants whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19. Another facet of these contracts are non-cancellable, long term equipment leases through First Data Global Leasing.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Canadian Payment Services also dedicates a portion of its website that advertises its virtual terminal and payment gateway services, called the CPS Gateway. However, pricing on this service is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Industry Average Pricing
Canadian Merchant Services does have the freedom to alter the terms and conditions of the First Data contracts it resells depending on a merchant’s size, business type, and processing history as an ISO. This makes understanding how to negotiate the terms and conditions of a merchant agreement imperative for any business considering this company’s services. However, with rates likely similar to First Data’s, the company earns a “C” in this category for rates and fees that are average, at best.
Canadian Payment Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Employing Independent Resellers
Canadian Payment Systems hires independently contracted sales agents to market its services. This is apparent from the ISO & agent program that the company advertises on its website. These programs are a common hiring practice within the credit card processing industry that often results in a sales team composed of poorly trained or unregulated agents. Unfortunately, that concern seems to be merited in this case as the bulk of the publically filed complaints against the company are with respect to its sales places. Those complaints have been left both by merchants and former employees.
No Misleading Quotes
To its credit, Canadian Payment Services does not advertise deceptive rate quotes. Given the company’s issues with independent resellers, we award the company a “C” in this category, despite its lack of deceptive advertising. If you suspect that the company is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
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