Updated 2/11/2019: The former Cardservice International website (cardserviceinternational.com) was previously registered to a Doug Olsen of Spanish Fork, Utah, but Doug Olsen has informed us that he is not the owner of Cardservice International. Instead, Cardservice International appears to be a sales arm of First Data, which is supported by the fact that Cardservice International’s original web address redirected to a website for First Data Independent Sales for a period of time.
The same Doug Olsen also appears to have registered a merchant services company in Utah called mTech Payments (mtechpayments.com, cardservicewbs.com). Doug Olsen informed us that Cardservice International has been rebranded as Ignite Payments, which has since become CardConnect. Merchants should therefore note that Cardservice International, First Data Independent Sales, Ignite Payments, CardConnect, and mTech Payments are all related, if not all active enterprises. Merchants who are looking for information about Cardservice International should consult our CardConnect review.
Cardservice International (cardserviceinternational.com) appears to be a sales arm of First Data’s independent sales division. The company’s website states that First Data’s Independent Sales Agent Program is operated by Cardservice International; however, it is not clear if the company is a subsidiary of First Data, an alternate DBA, or a wholly independent reseller. In addition to providing credit and debit card processing services, Cardservice International also supplies processing equipment and a variety of other electronic payment services. The company claims to have begun operating in 1988.
Cardservice International does not appear to have a dedicated Better Business Bureau (BBB) profile for the company itself; however, there are a few profiles that look like sub-ISOs or independent offices located in different parts of the United States. For the purposes of this review, we will not include ratings of sub-ISOs since most operate independently.
Outside of the BBB, Cardservice International (mostly alongside First Data) is named in approximately 100 merchant complaints. On a positive note, it appears that far fewer complaints have been filed in 2011 and 2012 versus years prior, and many of the complaints appear to have a response by the company. The common types of complaints reported are poor communication, poor sales management and fund holding due to risk mitigation.
Cardservice international may also operate under several aliases including Card Service International, Card Service Intl, Cardservice Intl, Cardservice Slc, and possibly others. If you have further information, please leave it in the comment section below.