|Sales & Marketing|
|Costs & Contract|
|Complaints & Service|
Charge Anywhere (chargeanywhere.com) is a payment processing software provider that specializes in mobile and e-commerce payment solutions. It’s important to understand that the company only supplies an online payment gateway and a smartphone app that makes accepting mobile payments possible on Android, iPhone, and some Blackberry devices. The company does not actually process payments or supply a merchant account. Merchants who wish to use Charge Anywhere’s products will need to establish a separate merchant account with an actual processor. The company’s software is compatible with virtually every major credit card processor and merchants can select a provider of their choice. Charge Anywhere, LLC. was established in 2004 and is based in South Plainfield, New Jersey. Paul Sabella is listed as the president and CEO of Charge Anywhere.
In September 2014, Charge Anywhere identified malware on its internal network that may have compromised cardholder information between November 5, 2009, and September 14, 2014. The company provided a searchable list of merchants who may have been affected by the incident and has since shut down the attack. A full statement from the company regarding this incident is available here.
|Charge Anywhere Products and Services||Industries Served|
|Key Points – Sales & Marketing|
|Uses independent resellers?||Yes|
|Promotes deceptive rate quotes?||No|
|Discloses all important terms?||Yes|
Charge Anywhere does not utilize any deceptive marketing or price quoting tactics that are immediately apparent. The company appears to rely primarily on advertising and partnerships to market its service. Since the company does not set any credit card processing rates or fees of its own, it is highly unlikely that merchants will encounter misleading rate quotes or hidden contract terms through Charge Anywhere.
Charge Anywhere Marketing Example
|Key Points – Costs & Contract Terms|
|PCI compliance fee:||Variable|
Charge Anywhere assesses only one required fee of $9.99 per month as the gateway fee for using the app. Other than that, the only other costs come in the form of optional card swiping hardware. The card readers range from $49 for simple readers to $249 for readers that include receipt printers.
Aside from the monthly service fee and hardware costs, the app has no service length commitment and no cancellation fees or other hidden fees. Keep in mind that your processor will have its own set of fees that are separate from Charge Anywhere’s and may have other important contract terms that you need to understand. Be sure to check out “Fee Sweep” to keep from getting scammed by a dubious processor or sales agent.
|Key Points – Complaints & Service|
|Live customer support:||Yes|
|Most common complaint:||N/A|
Charge Anywhere does not have any complaints filed outside of this review (the one complaint filed on Ripoff Report does not seem to apply to Charge Anywhere’s service), and the one complaint beneath this review appears to be an isolated incident related to a batching malfunction in 2012. The company supplies a dedicated toll-free customer support line (800-404-2014), email support, and live chat support to all of its merchants.
The Better Business Bureau does not have a report for Charge Anywhere as of this review. The company’s BBB report will therefore not be factored into the company’s overall rating.
Related: Best Processors For E-Commerce
This review was originally published on 2/1/12 and was last updated on 6/10/15.
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